Always very professional and friendly. I have been using active for many years now. I will continue to stay with them.

This weekend, a door-to-door salesman came to my neighborhood. I told him twice that I already had pest control services and wasn't interested in what he was selling. Even after I said it the second time, he just kept talking as if I hadn't said anything at all. Eventually, I had to shut the door on him. I also had three dogs barking behind me, which made it more chaotic. I explained again that I already had pest control, but he continued his pitch. After I closed the door, he gave a smirk, almost as if he found the situation amusing. While I can't comment on the quality of their pest control services, the attitude of their salespeople is concerning. I've noticed other reviews that mention similar experiences, suggesting this is not an isolated incident. read more

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Absolutely do not recommend this company after dealing with one of their reps this afternoon. Apparently this is the second complaint on Yelp regarding the man in question and Aptive has done nothing to rectify the problem. At 2:20pm today, this man knocks on my door and I decide I'm not going to answer. Right before he leaves, he decides he's going to aggressively bang at my door like he owns the place and scurries away. I confront him outside to question who he works for and what his name is, but my only responses from him were profanities and aggression. At this moment (6:50pm) he's still going around the neighborhood with the same attitude, after I had called Aptive customer service and reported him. 3 days ago in another neighborhood he was being a problem as well. Next step is legal action since nothing internally is being done about it. read more

Aptive Pest Control - Aptive Pest Control Solicitor - Pest Control Near Me - San Antonio, Texas

After I signed up I was only keeping them 1 year. I was waiting for my anniversary date with intent to cancel. I will be renewing the contract due to the service provided. Ken, the technician has been great. He is nice, professional, and does a great job. He addresses any concerns I might have and take the time to be sure the treatment is done correctly and i am satisfied with services provided. Michael P takes care of me on the business side of things and provides amazing customer service. I would definetly recommend read more

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Total scam! Don't waste your money! They came out last month. We told them we have roaches. They signed us up on a two year contract and sprayed. They said it will take a couple weeks for the roaches to start dying. Fast forward a month. Still have roaches. Called them and schedule an appointment. Best they could tell me was "we will be there between 8am and 5pm. I sat around the house all day waiting for them. Called twice and again all they could tell me was 8am-5pm. They didn't show. Finally at 6:45pm the texted saying -30-75 minutes. Nobody was going to be home. They came and sprayed the front outside of the house and said they would come back for free next time. I called to reschedule. This time, because I raised a stink, they told me 8am-12pm. They actually showed up this time, but told me I would have to pay $118.00 on top of my monthly charge if I wanted them to spray for roaches. Duh....that was why I called them the first time. We told them to kick rocks and that we were going to cancel all Aptive services. The guy had the balls to tell me there would be a $200.00 cancelation fee. We went with Aptive because we have two family members who work for Aptive Corporate. Sorry Yall, but Aptive sucks! read more

Door to door after 8pm Knocked on my door 8-10 times I had no choice but to open the door! The "boy on the hoverboard" didn't like the way "I w as rude telling him to leave" Proceeds to make fun of the way I speak at my door refusing to leave just standing there making fun of me Sorry I actually worked ALL DAY long hours to be bothered st my home by an unknown unwanted visitor. I would never do business with this company and will go ahead and post on other social media read more

The individual technician that comes to spray are usually quite courteous and professional. However, the business side is very shady and deceptive business practices. Avoid doing business with Aptiv. read more

We had Aptive Pest Control salespeople roaming our neighborhood [Oakland Heights Subdivision, San Antonio, Texas], claiming they would be working in the area and just wanted to let us know. While initially courteous, they were asked to leave multiple times but refused to respect residents' requests. Their persistence became intrusive, making many neighbors uncomfortable. A company should train its representatives to respect boundaries and understand that pushy door-to-door sales methods often create frustration rather than trust. If a resident declines services or requests privacy, that decision should be honored. Based on this experience, I would not recommend Aptive Pest Control. read more

They are frauds. Started charging me more from what we agreed on. Canceling my services, and blocking my card. Spraying my yard im seeing NO difference. Will never do business again! read more

Was supposed to get a Complementary service because they came out without fully Spraying the house they ended up charging me. When I told them they charged me for a free service, they told me it would take 30 days for me to get my money back when took them two days to take it out. they suck do not use them. read more

I had missed commitments, very dissatisfied that they didn't honor the contract and not reliable. When canceling my contract $198.00, they don't want to honor it. I have requested BBB to get involved. read more

Technician is always on time! Always Courteous, Professional and open to suggestions. And after 5yrs of svc I have no complaints, only praise. A huge Thank You to my technician Corey. 10 out of 10 read more

SCAM!!!! almost possible to cancel took many phone call lots of text messages . I would have done better going to the store and buying a couple of cans of bug spray read more

I've had Aptive for 3 years and they've hiked my monthly price every year. Fast forward to Oct 3rd, 2024 there had been yellowjackets living in my garage that got into a wall of the garage. How could the yellowjackets been in my garage if Aptive came every month and spray the inside garage, every month for the past 3years? They SUCK customers beware, this has cost me over $1000 to repair now my wall. read more

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To their credit I will say this company used to be good. But not anymore. Firstly, they've always been one of the most expensive out there. Which is fine if the product worked and they didn't make working with them as much of a hassle as humanly possible. Which brings me to the second point. They've outsourced their customer service somewhere overseas and have now fully adopted shady business practices. I would not be surprised to learn the original owners sold out and a new management team came in to squeeze as much out of this business as possible with doing the least amount of work (and least amount of customer service). I was on a quarterly schedule, and at random, they decided to come out every 20-40 days with no approvals or notice of the change in policy. Or even state any reason WHY they changed the policy. They then proceed to charge full price each time they come out as well (who needs pest control every 20 days on a residential property that doesn't have a very specific pest issue?). So $140/per quarter balloons to almost $600 very quickly before you have a chance to even review what's going on. To make matters even worse, they send you to collections almost immediately upon an unpaid invoice. So now you have the threat of dealing with a 3rd party...All the while, mind you, they're still coming out to service future visits every 20 days (not pausing even though you've been sent to collections... like what in the psychosis is this?) to rack up even more credit for you to owe them in the future. So you're probably asking yourself there's no way this could get worse, right? False. How they make it EVEN WORSE is this wasn't the first time they've tried this shady practice style. Two years ago, I had to argue with them for doing this same thing to me, changing the schedule without notice or reason. Except that time, again to their credit, they ended up admitting fault and credited me 3 "free" quarterly service calls. Which I thought was based and fair so I stayed with the company. But this time? They blame you for not knowing and not being updated on THEIR calendar. Bruh...No. Well this time you'll be glad to know I cut the cord with them and switched to an online company that sends you a DIY package for a fraction of the cost. Much better experience. I feel sorry for the actual service people that make the house calls, they were nice and professional. The management and customer service side can go kick rocks and will ultimately destroy this company. 0/10 would not do again, I would rather set my money on fire than ever give them another penny. read more

Not a company that I would do business with, they canvas the Stone Oak area twice a year they completely ignore my no solicitation sign and ring the doorbell anyway that tells me that they're not a company that would abide by my wishes even if I did business with them I will never do business with this company they use deceptive sales practice. read more

Zero stats. I have 3 no soliciting signs on my porch, one of which is a cover of the doorbell. This company thinks it's ok to ignore the law and people's boundaries and STILL knock on the door to solicit. I wonder what boundaries they step over when they are on the job. If I need a pest company, I will go out of my way to not use this company and caution others to NOT use this company ALL because of this interaction. Do better on training your people, even your contractors. They are giving you a bad name. read more

Worst service ever and management isn't any help . Don't trust them ! Salesman came to my door and said somthing totally different than what they actually charge . Was told I would only have to pay every quarterly and they charged me every single time they came out here for 200$ and it didn't even work and they STILL charge u to end services would rate 0 stars if I could . read more

I have told this company that I want one service tech ONLY! They try and send someone else and I refuse. The last service date I called to make sure the young man I wanted was coming and they told me a lie and said he was no longer with the company. I tried calling him and he still does work for this company. read more

The professionalism by the tech was beyond what I expected. The tech was tactful and answered my questions in a very satisfactory way. Thomas was the name of the tech. Amazing owner as well. I spoke with him as a retired Combat Medic I appreciate the professionalism all around. read more

If I can give 0 stars I would. #1 they lie to you about what you're signing up for and trick you into getting a contract longer than what you agree. Then, when they ask you for your debit card for payment Over the phone they pretend it isn't going through and ask for your bank info so that later you can't cancel the payments after finding out that it's a scam. Customer service in not in the US and they lie to you too and set up appointments you never agreed to read more

Terrible service. They destroyed thousands of dollars of new landscaping and sent me on a phone chase between national and local. They put words in my mouth and wouldn't respond. They closed tickets when nothing was solved. I have details to prove everything. I'm sooo furious. read more

Yet another trashy San Antonio Pest Control company it seems. Must be the third one I've come across using these garbage sales tactics. One of their reps was going through our small neighborhood and so aggressively pushing their product, people started posting to our neighborhood Facebook group. I had spent most the morning trying to get a fussy baby to sleep, so hoping to avoid unnecessary door knocking and doorbell ringing, hand wrote a PLEASE, NO SOLICITING sign (in addition to the one already at the entrance of our housing community) and placed it on my door. Despite this, their salesperson still knocked loudly and aggressively and rang the doorbell several times. When I pointed out the sign, claimed he was dyslexic and thought it said No Smoking. So not only are they pushy and rude enough to get people calling the non-emergency police number and posting to Facebook, their reps are trained to claim a disability as a reason to ignore posted signs. Also, they hid their license plate on the Black Hyundai Elantra they were driving around our neighborhood in. I'd think it was suspicious people casing the neighborhood, except these are the exact same tactics several other pest control companies I've encountered have used. The products and services might be good, who knows - I'll never find out because there is zero chance I would ever reach out to these people. Horrible, horrible sales practices. Reading up on this company, it seems the founder spent time at Moxie - another pest control company I've had horrible sales experiences with. What a trashy business model. read more

I've had a positive experience with this company so far. I read through the other reviews and have not experienced those same issues. I've used them for going on three years now, and have been happy with their service and with the results of the work that they do. I signed up for them when somebody knocked on my door one day which made me skeptical, but I decided to sign up with them because we were having a bit of a pest control problem. They'll come quarterly and I like that they will brush the under sides of the house roof to get rid of wasps nests in addition to spraying for various bugs. I once had a flea problem that was driving me crazy and had to ask Aptive to come out a couple of times to treat the issue but finally they were able to kill the culprits. Every time I've asked for a service between the quarterly scheduled ones. they've always very quickly scheduled it for me at no extra cost. I love that they will communicate through text. Everyone that has come to my house has always been very friendly, courteous, and professional. The techs will always text me when they're on their way and text me when they're done. Sometime, they send pictures as well of their work which I appreciate. The only reason I'm not giving it five stars is that it is a fairly pricey service. But considering how many extra times outside of the scheduled ones they've come to spray for particular issues I feel like I've gotten my moneys worth in service. The times I've had to call them out for extra Attention have been during weather extremes, during which it is to be expected that the insect issues increase. read more

Don't use them I'm moving my account was put on hold and they took the money out of my bank so now I'm disputing the charges and canceling my card wish i could put a 0 for a review read more

second time their scheduling system sent someone on the wrong day. The customer service is difficult to use. we keep seeing wood ants and pine beetles.. we tried to cancel and it's $300. DO NOT USE THEM! read more

This company dumps off salesmen to canvas neighborhoods ALL DAY LONG they rang the doorbell 4 times today, ignored no soliciting signs and even acknowledged that they can read them and chose to ignore. The salesmen was proud that he made people mad and woke up babies. Their soliciting is such a constant that it's harassment. The dude literally said he'd bring back 10 more salesmen next week to further disrupt our neighborhood. read more

Sales guy came to my house at 9:45 pm. Aggressive didntwant to take no for an answer. These people make other pest control companies look bad. read more

Aptive Pest Control - Pest Control Near Me - San Antonio, Texas

If you look up "door-to-door" salesman in the dictionary, you should find a picture of guy with a Aptive uniform. The salesman will go on a 30-minute filibuster on tools and bugs that you don't care about without even letting you cut them off to let them know you are not interested. They will also use tactics of dropping their neighbors first names like they referencing them from previous service. This is all done without even asking if you are interested with the assumption they are going to conduct their service and it's your job to talk them out of it. Much like a everyone else here, my "No Soliciting" sign was ignored along with the information I gave him that do pest control myself. I was polite to the salesman as he was just doing his job, but next time, I won't be. read more

I am appalled at how badly business has been conducted by this company ever since they centralized customer service in 2020. There has been horrible service from people showing up when they should not or not showing up when they should. Also some technicians were sloppy or down-right rude and sloppy. When I asked to be refunded for a service that was incomplete and badly done along with rude service I was told I would get one. I noticed I had not received a refund and was told it was denied by the refund team which, of course, were unreachable. They used to be a good company but now they are not. Sad. read more

WOW, Im really impressed with the work aptive did. this is so amazing. i have been with them since 2019. 2020 was a bad year and service was not great. they had to borrow staff from houston. first time ever have i had such a thoughtful and experienced tech. His name was Alexander McCargo. They need this guy to do the training and then Aptive would go far.... thanks Alexander. I am now a satisfied customer. read more

0 complaints, best company out there! Been with them for 4 years and never seen a bug!

Based on a recommendation from a Co-Worker, I agreed to the very polished Sales Pitch by Aptive Environmental. I signed up for a 2-Year Service agreement to treat my Single-Family home for Spiders, Ants and Roaches, I can only tell you, my experience has been, this service is completely ineffective. The agreement includes Service Treatments scheduled every 2-months with FREE return visits if required in between scheduled visits. I was charged $149 for each of the (3) return visits with NO credit or, refund. This is Strike One. After a couple months of incomplete treatments and sloppy Service Technicians' who left a mess on my front porch, the pests continued to be found in and around my home. A Sales Rep. attempted to explain it's possible German Roaches might be the problem which are difficult to treat. REALLY!? There were NO exclusions in any statement by Aptive Environmental which says anything about Foreign Pests. This seems like a failed attempt to explain an issue without really offering a solution. This is Strike Two. I have signed a document which states if I cancel my agreement early, I will be charged a Flat Rate of $199. Upon cancellation, Aptive charged $270.63 which includes the following; $250.00 cancellation and $20.53 Sales Tax, This is indeed a Deceptive Practice. This is Strike Three. I cannot stress the importance of being aware of companies like this who seem to have no commitment to Customer Satisfaction. read more

Aptive Pest Control - Footprints left by the last Aptive Technician. - Pest Control Near Me - San Antonio, Texas

Beware of this company, the service is sub par, they really do not do a good job. They do not even treat or cover any wood eating insects. For the price they charge you would be much better off with another service provider. what makes matters worse is their customer service. I have tried numerous times to cancel the service and they keep harassing you. I would maybe recommend this company to someone I do not like, but probably not even then read more

Cold calling company that doesn't leave when you tell them you already have services. DO NOT TRUST. Who does that anymore?

I wish I could give Aptive ZERO STARS! Please read my initial review. My first experience with them was fine. A salesman came to my door, door-knocking recruiting customers. Told me I qualified for a $69 start-up special that included the first treatment as well as the 30-day follow-up treatment. I was happy as ever with my first treatment. The guy, Mike, who performed the treatment was very thorough on the first visit. He did explain the 30-day follow-up appointment was vital because we may see more critters.... which we did so I called Aptive to schedule my 30-day follow-up appointment. Here's where problems begin. I call to schedule my 30-day follow-up appointment to find out that they want to charge me an additional $99 for the 30 day follow-up visit. Even though I explained the salesman told me I was in for a special with the $69 for the initial treatment as well as the 30-day follow-up. Long story short, they haggle you into a contract that it is absolutely impossible to get out of, unless you pay a large fee. I told them I was no longer interested in their services, but they kept calling and kept e-mailing and refused to take no for an answer. That's when Aptive set-up an appointment without my permission ON LABOR DAY when I was not home. My children were home with a sitter and the technician was attempting to unlock my back gate without any permission which is when I was then notified to let the technician know to leave as I DID NOT agree to an appointment on Labor Day. Either way, now I am stuck with a $180 cancellation bill because I no longer want their services and the manager attempted to reach out but still stuck a bill on me even after hearing the entire story. I would advise Aptive to re-train their sales people who are door-knocking in neighborhoods to be accurate in the information that people are signing for and also for those who are unfortunately victims like myself ask more questions or have a hard copy contract before you sign it. I've heard nothing but terrible things about Aptive since I unfortunately signed up with them, wish I had known then what I know now. read more

My pest issue was not resolved IN A YEAR OF QUARTERLY PEST CONTROL VISITS! When I called to ask 4 resolution they agreed to give me the already scheduled quarterly service FREE and have the tech focus on the problem when doing the service. Ok. But then I get a notice 4 another PAID appt 3 days before the scheduled one. They WOULD get the $$ for the quarter. Called to address but No resolution and rep said there was NOONE above her to which she could refer my concerns. No boss. Liar. read more

This company came out in September and sold me on their services. Thought it was a great deal but I hadn't seen them since then. Wife called yesterday to cancel services since a few months had passed and they tried to tell us theyre going to charge $199 to cancel contract. Almost laughed at that. Wife said we weren't paying that since they didn't hold up their end of the agreement. I believed they waived the charge but the gull they had to tell us that. I don't recommend this company at all. read more

What can I say. Best pest control I've ever used. On time, clean, personable. Went above and beyond. Thank you guys. Won't need to look anywhere else again. -Cheers read more

Aptive Pest Control - Pest Control Near Me - San Antonio, Texas

They continually try to schedule my appointments a month early which ends up adding extra services through a year. They snuck one by me and then refused to refund saying I confirmed the appointment so too bad. I scheduled my last 2 appointments with this company and I will be done with their shady practices. Also found that their treatments don't work worth a darn. Doesn't matter how many times they spray. They also breeze through the appointment and unless you sit there watching them they don't do what they said they are going to do. DO NOT contract with them unless you like wasting time and money! read more