Pushy, rude, aggressive solicitors! I would never do business with this dishonest company. They have repeatedly sent pushy sales people to my door despite the fact that I have a clearly visible No Soliciting sign in plain view at the door. When I point out the sign, the creeps will argue with me about how they aren't soliciting, they're just the bug guy, my neighbors use them blah, blah, blah. This company is training their staff in these pushy unprofessional techniques. Stay away! read more

Aptive Pest Control - They will ignore this! - Pest Control Near Me - Austin, Texas

The sales guy who approached our house caught us on a good day - it was a blazing hot day and my husband and I noticed how many bugs were finding refuge in our new home. The guy was definitely a bit more pushy than I would've preferred, but he hooked us. We've had two of our quarterly services already and I must say, their treatments are effective! We had another heat wave and noticed tiny, tiny ants in our master bath sink so Omar came out today to do a treatment (I appreciate that these visits are free) and he was in and out in less than 5 minutes. He was courteous, efficient and made sure to wear the cloth booties over his shoes when he entered. We're halfway through the year and remain satisfied with Aptive! read more

Just had an extremely pushy sales guy at the door, who would not take no for an answer Nor was he wearing a mask, or maintaining social distancing I tried to be polite, but he would not take a polite no. Eventually had to tell him to firmly to leave - I understand companies are struggling, but his behavior was plain unacceptable - even if I needed pest service, I wouldn't have signed up based on his behavior read more

First service today, John showed up on time abd was very informing on the process. Took time to listen to our problem areas, then explained how pests enter and treated the areas. Thanks Mark H. And Nancy H. read more

Similar to other reviewers here, a representative from this company showed up at my doorstep during the pandemic without a mask on. Without opening the door I told him we weren't interested. While he walked away without much protest, the very action of showing up to a home during this pandemic without a mask is irresponsible, offensive and utterly unprofessional. The sales process tells you a lot about the ethics of a company. This one is not worth your money. read more

During a time of social distancing they came to my front door unmasked to sell me their services. I explicitly said that I'd already had my home serviced by another company within the past two months, it wasn't in my budget to enlist services for pest control when I wasn't currently having any pest issues, I didn't want to waste his time and he should move on to the next house for purposes of productivity - hard pass. I couldn't shake him, even with my transparent and direct response to his offer. He continued to try to sell me the services that I still didn't need, so I restated the obvious - again - and told him I appreciated his efforts but it wasn't going to happen. He wouldn't leave until I took his contact info, which I had to enter into my phone (promptly deleted), and then he asked me for a bottled water before he left. Seriously. C'mon y'all. Do better. read more

Love this place and would recommend using them. Gabriel came by and treated the inside/outside of our house and was very respectful and professional. read more

Horrible company with terrible contracts. Getting out of the contract can be very difficult and stuck having to pay a $200 fee that anyone failed to mention. I think Bally's fitness went out of business and started Aptive. It's THAT bad. :-( read more

This was a great decision to try out this new company in Texas. I got a great price and was really impressed with the exterior and interior treatment performed. Karim arrived exactly as scheduled and was very thorough - right down to taking care of my wasps nests. I would recommend giving this company a try if you are in the market for new or a change in your current pest control. Update to initial post... I requested Karim back again as he was very thorough the first time he worked at our house. Again great service... he is a great asset to this com Update for today!!! Love Karim and this company... he does an outstanding job and I trust he does what he says he does.... never a tine when he is not thorough!! And the company stands behind what their associates do. read more

While the service folks are thorough, they often will schedule in the winter months when there is clearly snow on the ground, and their prices have risen from $95 per service in August 2018 to $111 per service in November 2022, without any advance notice of rising rates. I canceled my service only to find a text today scheduling my next appointment - in January with 6-8 inches of snow on the ground. I emailed a request to cancel my service and got no response. I called the phone number in the text and asked to cancel, they forwarded me to the loyalty department where I had to spend another 5 minutes explaining why I was canceling, and then wait on the line until they had completed the disconnection, wasting 20 minutes of my day. Be sure to verify that you receive a cancellation email in the event that they show up and bill you. read more

This guy came up and blatantly disregarded our TWO no soliciting signs. One of them is directly taped above the door bell that he rang. Here you can see him looking at that sign. After my husband answered and told him that there's two of them he continued to say "well maybe you don't have enough" after my husband telling him multiple times we're not interested he continued to try and sell. Extremely rude to come to someone's home and be disrespectful. On top of that he doesn't have a mask on in the middle of a PANDEMIC. unsafe, rude, and pushy. Don't come to my house and act like a complete idiot. read more

Aptive Pest Control - Pest Control Near Me - Austin, Texas

We decided to cancel after our signup today & initial treatment this evening when we received a disturbing text message from Tyson with Aptive. Aspen with EnviroGuard decided to share our business with his "good friend" Tyson who we cancelled to take a better deal with Aspen. NOT! read more

Aptive Pest Control - Pest Control Near Me - Austin, Texas

Door to door during COVID with no mask, super professional. No concern for the health of potential clients.

I have used Aptive regularly for a few years. They do an OK job but lately no one answers the phone. I got through once requesting an indoor service and they were to call me back...never did. I have called their local number and their corporate number several times over the past week and no one answers, I just listen to hold music for about half an hour and give up. Frustrating. I called another pest control company who took care of my needs. read more

I had to cancel my Aptive service as my quarterly service was turning into service every 2 months (and we are charged for each visit). At that pace I would be paying 50% more annual for their service. The office did not connect with the service people so I had to waste time calling to tell them to NOT come by. Sad their administrative component of their company detracts from the nice service people, especially Sergio. read more

I want to echo all the previous comments about door to door salespeople using very aggressive techniques. I unfortunately had to close the door on someone today which makes me incredibly uncomfortable especially because I don't know if this person will get angry and try to retaliate. I now feel unsafe in my home. I felt compelled to write this in the hopes that the owners of this company take note. By the third time I said no, it would not have mattered if you were giving me free services for life, I was so irritated. read more

9/10/2020 Taylor came to do our first quarterly maintenance pest control work. He was polite, very friendly, and professional. He is quite the opposite from the first technician who came a month earlier and did the initial work right after we signed up with Aptive. That guy was very rude, seemed he was upset with the world. He was difficult to talk to and he was not only rude, but also very condescending. I was regretting to sign up with Aptive when their sale's person came to our house. I was not happy with this company and was thinking to give them one more chance. If still that bad, I will stop using them. Taylor was so nice and he changed my opinion of this company. He carefully checked mouse traps the previous tech set up and found almost all of them were without bait which were useless for trapping the rats. Taylor took care of all mouse traps and did an excellent job inside of garage/work shop/broiler room/front and back yard. I am happy to have someone like Taylor to come to do the work in the future. read more

Buyer beware. Just cancelled our contract. Worst service ever. 4 times in less than 1 month requested them to come out and spray for mosquitos. No decrease what so ever on our property. Before the 4th visit we called to complain and was told none of the first 3 visits were for mosquitos....yet we were assured by each visit it was. The 4th visit I was told he was the area supervisor and he sprayed. After another week, no change. Called to cancel and was told after relaying our reasons to cancel, that this guy was not a supervisor. Lies, lies, lies. Then we get charged a cancellation fee for breaking our contract of $199.00, after we already had been charged 162.00 for the first vist (which was to include "break-thru" visits. So for cancelling a product that doesn't work, by people who continually lied, we get penalized. read more

Aggressive & misleading Door to door soliciting to several neighborhoods. Several adjacent Nextdoor neighborhoods all reporting same tactics. No masks during pandemic. When asked who they are through door, they just say Aptive without saying what they are selling to get you to open door, telling people they are servicing neighbors down the street, aggressive, pushy, knock on door several times in a day and several days in a row even when told no. read more

So got an email that said I owe them money because I decided to stop their service. However you can't get them out to do a reservice on your residence. Tried for 3 weeks and no one would schedule or return our calls. It is my understanding that this balance below is for stopping my service. You will probably say that I broke my service contract with you. Service contracts go both ways. My wife had tried for nearly 3 weeks to get someone to do a reservice on my residence. No one would return our phone calls or emails. Now that it has been established that you broke your end of the service contract first, I will expect my next email from your company to show that my balance is at $0.0. If someone wishes to discuss this they can finally call me back. Thank you read more

One of their door-to-door salesmen knocked on my door in May 2021 and told me my neighbor was subscribed to their services (a lie) I signed up for a one-year term that was supposed to be an initial treatment followed by six treatments over the following year. They showed up for the initial treatment, and then two weeks later for treatment #1 of 6 and then AGAIN the following month for treatment #2. It became like a joke with them trying to schedule service every couple of weeks and me calling them and spending 30 minutes to an hour on hold to get them to cancel/reschedule the treatment. They kept telling me there was a problem with the computer system. I told them I didn't want them to cancel the service, just that I didn't sign up for it every 2-3 weeks! FINALLY had my last treatment this April and told them to never come back. Throughout the service my yard was plagued with fire ants that never went away. I was stung pretty badly by the ants within a week of one treatment. I complained about spiders every time they came, but I couldn't step out my back door without cobwebs getting in my face. To top it off, I had a knock on my door last week with one of their poor salesmen out in 106 degree weather again telling me he was the representative who worked with my neighbors (again, a complete lie) and no idea about my history with the company. They are a ripoff and I will NEVER do business with them again. read more

Admittedly, don't use them; yes, leaving a review solely based on door-to-door solicitation. Yes, I'm one frequently answers the door for unplanned knocks/a doorbell ring (in part, to quiet the dogs). How much I will or will not "receive" someone is based on a) Do I know them? b) If it's no one I know, what are they presenting? c) If no interest/needs but a good reason/"argument," I'll display openness to hear more (by stepping outside because of the dogs). Upon learning this solicitation/representation, I indicated no interest AND that this wasn't a good time. Yes, I understand that door-to-door salesmen/women train for this response, I tried to be polite and answered a few questions (especially indicating no need). Solicitor threw out $ quotes; my service is better. He agreed this may be true but for me to listen more: Did he not hear me say I'm "set," no interest, and again not a good time? Yes, one neighbor "signed up" for this company's services (included in the solicitation sales pitch as a reference, of course). I'm more saddened my neighbor didn't consult with me before signing up with them. I can't imagine what they're paying! But golly, if one neighbor signs up, be prepared to receive a door-to-door salesmen that actually ranks in my top 1% for not giving up/the FIRST I've actually closed the door on (& yes, this includes Jehovah's Witnesses! Yes, I've opened the door to JW over this guy! At least they present an unassuming positive message!). Advice to this company & training door-to-door salesmen/women: When someone says "No, thank you" more than once (& gives $ comparisons that won't even closely match), PLEASE move on! Closing the door on someone is like hanging the phone up on someone to ME: Rude. But if I give a justifiable "argument," PLEASE refrain from "pushing": Makes it worse. read more

the sales person was very creepy and invasive and wouldn't go away and made me burn my lunch. he had his foot on my door frame making it impossible to close to the door in his face without hurting his foot, but I thought about it when he started asking if anyone would be home or at the house in a couple days. he claimed to be some sort of manager but when I asked what his company's name was (the name was on his shirt) he seemed confused and took a minute to answer. if they're going to go door to door, they need to be less creepy or someone's going to end up with their foot smashed in a door. read more

BEWARE of these people coming door to door trying to sell you a contract. They will lie and pressure just to get the contract! I had a salesman knock on my door, when I told him that I already had a service, he asked who with and when I told him, he told me the amount I was paying them and that he could give me a lower rate. When I told him I signed a contract he informed me that he was 100% sure that my contract was only for 12 months (because I told him I would need to refer to my contract). He pressured me to sign that day -- it couldn't wait until I found and reviewed the contract. Now 3 weeks later, I find out that the contract was for 24 months and Aptive will NOT let me out of my contract without paying $229 for the service they insisted on (even though I didn't need it at the time). I will gladly pay the $50 service fee that they offered me, but I shouldn't be penalized for them successfully using dishonest and underhanded sales tactics! read more

They solicit our neighborhood constantly - also with no mask. There is no way to remove yourself from their marketing list. I've called many times and no one picks up. This aggressive sales tactic will make me NEVER buy their product and also make me spread the word to my friends to never buy their product either. read more

Bummer. This guy came up. Practiced social distancing. Offered their services and said they had rave reviews on Google. Well... this is already a bad start. Yikes. Glad I looked them up. And on top of that he was quick to ask for my card. ‍ read more

Quentin Atkins provided excellent extermination service for my home inside and out. He seemed very knowledgeable, personable but professional, and time efficient. I will request that he return for the next quarterly treatment. I am displeased with the fact that Aptive told me they would return without a charge if I continued to have pest problems after my first treatment. I had my home treated about a month ago and I am scheduled for quarterly treatments. Shortly after Quentin left today, my bank account was charged $117.99!! I called the office and they are trying to call that follow-up my quarterly scheduled visit. IT IS CLEARLY NOT A QUARTERLY VISIT AS IT HAD ONLY BEEN ABOUT A MONTH SINCE MY INITIAL TREATMENT! Aptive's response was that they would credit the money back to my account and they asked when I would prefer that amount be drafted for the service I received today. I am more angry as I'm typing this. I plan to call back tomorrow and speak with management. That is just not acceptable! Shame on you Aptive! read more

This company is honestly pathetic, I've tried multiple times scheduling an appointment to give THEM more business as a valued customer already. I would literally use any other pest control company besides them at this point. Vess Pearson, as CEO you should really get involved with your companies day to day operations because this is just pathetic. read more

Using Aptive was quick and easy. John did a great job explaining the services to me and what to expect. Looking forward to the next service. Thanks John! read more

I would strongly recommend Aptive Environmental for a service that is rated A+++ one of the best. The management team is stellar and will always play a supportive role to ensure the techs will succeed to provide the absolute best service that is obtainable. The knowledge and managerial techniques are outstanding and are a reflection of a great Corporate Team that enables team members to become Service Pro Super-hero's . The educational processes are a model that every corporation should use to ensure great employees with amazing "real "chances for advancement. read more

Aptive Environmental Exterminating Services: My technician today, Jeremy Southerland understood my concerns and was willing to comply with my needs. Thank you Jeremy, appreciate your kind and friendly professionalism! read more

I am getting charged for you servicing a house I haven't lived in for over six months. Y'all never called me back to get my new address and I have tried emailing and calling. What the hell. read more

This company is deceitful. They will lie to you and charge your account wrongfully. I was just hung up on, BY THE MANAGER. I've called to complain, and they say they'll call back, but they don't. I've canceled my service with them MULTIPLE times. Yesterday, they show up and do a service while I'm at work. Now today they're calling for money. This has happened before, and they refunded the money and admitted to their error. Similar things have happened to neighbors. If you see their door to door salesman... keep your door closed. They said they keep pests away, but they are worse than the mosquitoes that I still have. read more

Wow! So far, this has been incredible! From initial the sales call which was a knock at the door, I was given a thorough explanation of the services (which was comparable to what I was receiving from ABC Pest & Lawn, but using ORGANIC sprays for less $$). This was a Friday, they booked the appointment for Monday. I received a reminder text Monday morning (today) & then a call when the tech was 30 min out. The tech (Justin) showed up when stated, again explained in detail what he would be doing & what he was using. He put cloth booties on his shoes to enter my home & perform the interior treatment (which I appreciated) before heading outside to treat the exterior. Justin was friendly, courteous & will be a pleasure to work with every quarter! They even treated my yard for fleas & ticks for free! read more

Very persistent door-to-door sales means I would never use them.

David K treated our house today. We really appreciate the thoroughness with which he treated for bugs and rodents. We haven't had any issues since Aptive took over our care and we appreciate it! javier h. read more

Levi was not real professional! Had a chip on his shoulder, guess he didn't want to be working on the 4th of July! I tried to talk to Levi about the company making an appointment and not contacting me to ok it with me, until 5:02 the day before ( after the office closed) but all he said was, well I don't work in the office! Today I find out he overcharged me! Not real happy right now! Hope next time they send Joel back! read more

This is my first time signing up for recurring service with any pest control company. What initially sold me on Aptive was their sales rep who went door to door explaining their mission. The funny thing is, a rep from Terminex had just stopped by the day before but his sales pitch was off and he didn't seem like he even cared. This will be a double review. I'd like to shout out Ernie Weaver. He was the technician who performed my very first treatment. He even came in and identified the bug at its infant stage and gave me advice on what to do about it. Initially, I did see a slight increase in big activity which Ernie had prompted me on in the beginning (in May). This was easily taken care of with the free service in between my routine. As of now, I've seen a significant decrease in the amount of bugs. Actually if I see any they are already dead. Today I had Mr. Joel Guerrero granulate my back yard. He was very polite and listened to my concerns. Also everyone that I've spoken with on the phone has been pleasant as well. Thank you Aptive for a piece of mind and bug free home! read more

I will never EVER give Aptive my Business because of how one of their sales people treated me yesterday, 7/1/2021. Despite the "no soliciting" sign on my door, this millennial dude-bro of an Aptive salesperson rang my Ring doorbell at 1:45 PM yesterday. I answered through my Ring, telling him that we were not interested and to please leave. He then proceeded to ring my doorbell a SECOND TIME!!! I did not open the door but yelled through it that I had already told him we were not interested and he needed to get off my property immediately. He then decided to taunt me through the door by childishly and sarcastically saying over and over again, "What was that? I can't hear you!" I had to threaten to call 911 to get him to leave. As he was leaving, he called me a "F*cking B*tch". I heard him through my door and I have it recorded on my Ring. His behavior was unprofessional, childish, rude, and just plain harassment! I intend to find Aptive's corporate phone number and call them to report this person's behavior. He was driving a red Aptive pickup truck with license plate number MYR-8487. read more

Aptive Pest Control - Pest Control Near Me - Austin, Texas

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They said it repelled and did not harm. That it was an organic flower. I'm the neighbor of round Rock honey and I was highly concerned about their care. I was told multiple times it was not toxic and after their treatment there is Dead bee's and butterflies everywhere. Unacceptable, they should have been honest. I'm on the phone now for the 3rd time and they now say it kills bees. read more