If we could give zero stars or minus stars we would.
THE WORST CUSTOMER SERVICE EVER, JOB ABANDONMENT, SLOPPY WORK, and MISINFORMING THE CUSTOMER - these are the ONLY things you can expect from this company. DO NOT USE!!!
A TWO DAY JOB MORPHED INTO A TWO MONTH ORDEAL!!
Poor communication, changing the scope of work midways, misinforming the customer, and leaving the job site without finishing the job and after damaging our fence are only a few concerns.
This company was hired to repair the fence adjacent to the slope on our property because due to severe erosion over the past few years, there were now huge spaces under the fence in the areas where the erosion occurred.
The first people from Geokinetics, Dan and Jeff, came over to look at the fence and told us the slope required one additional bar throughout the perimeter of the fence, and two additional bars at six panels. They also told us the job would take two or three days to complete.
However after a week the story changed and got communicated differently. After another week the story changed again, creating confusion and a need to reach out to management to resolve the issue.
Rather than taking two or three days to complete, the job lasted over two months and it became a game of hide-and-seek regarding when Jeff would come over to complete the job. There were several days when he simply didn't show up without even letting us know in advance.
Additionally they damaged our property in the process of "fixing" it, and never repaired the damage.
Two months after we started, the "two-day job" was still not complete.
To add insult to injury, the company's president, Glenn Tofani, changed the scope of work midways and asked us to "approve" the number of panels needing a bar at the bottom when the job was halfway complete, rather than having done that, and building consensus on next steps, at the BEGINNING of the job according to industry standards.
Will let you make a decision if you want to work with this company and trust them with your property. We recommend you stay away from this company if you care about your property!
Update 6 months later: the Company still has not addressed the serios issues of job abandonment, miscommunication, and misinformation.
Between the head of the company, Glenn Tofani, and his staff, there is zero interest for customers. DO NOT USE THIS COMPANY! read more