It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

Knowledgeable Salesman, Quick Service, hassle free negotiating. I will definitely use these guys…read moreagain.

We have long been aware of Tucson Appliance's presence in the community and have appreciated what…read moreappeared to be a commitment to local service and customer care. Unfortunately, our recent experience has revealed a significant disconnect between that reputation and the level of post-sale support actually provided. After purchasing our appliance, we encountered immediate difficulty in attempting to secure a manufacturer rebate that was actively promoted at the time of sale. Despite multiple efforts on our part, Tucson Appliance provided no meaningful assistance in helping us obtain the required information or navigate the process. What should have been a straightforward follow-through on a represented benefit instead became an unnecessarily frustrating and time-consuming exercise. A rebate is not an incidental add-on--it is part of the value proposition used to close the sale. When a retailer promotes such incentives, there is a reasonable expectation that they will stand behind them, or at minimum, assist customers in successfully completing the process. That did not occur here. It is particularly disappointing because Tucson Appliance has historically differentiated itself from big box retailers through perceived service and accountability. Based on this experience, that distinction no longer appears to exist. The operation now feels transactional--no better than the large chains it once stood apart from--and that is truly unfortunate to witness. We hope you take this feedback seriously and reassess how post-sale support, particularly regarding manufacturer rebates, is handled. At present, it reflects poorly on your organization and undermines customer trust. We would appreciate a response addressing how this matter will be resolved and what steps will be taken to ensure future customers do not encounter the same issues.

Christy's did an amazing job of finding me an appropriate refrigerator at a reasonable price, added…read morean ice maker, delivered & installed the next morning. After wasting time at Home Depot, my dilemma was resolved at Christy's in 30 minutes. Cameron was awesome and customer service excellent - HIGHLY RECOMMEND!

I attempted to purchase an over the stove microwave, on line. Was unsuccessful. Called to place…read moreorder over phone. Was told I must place order on line or in the store. NOT customer friendly! Purchased elsewhere!!! Would NOT recommend at all!!!

Great Customer Service at the Curacao store, all sales people very nice and great explanation on…read morethe products

They can have more control of the people, they have a big speaker and people connected to them…read more Playing loud music and some music have bad words, not pleasant at all

Stopped by due to Buffalo Exchange having &1 an article of clothing…read more Found some fun things and then headed indoors. It's always a great place to look for things that are usable at a great price. Found a weight bar that was practically brand new. Always check this place out! You never know what you might find!

I was so disappointed in this store. The pricing is full retail in most cases and on things that…read moreare clearly worn. Some of this stuff is nice but who's paying $1,100 for a used leather couch? Or $450 on a used medium sized storage cabinet! Oh but we were supposed to happy about that price because it was reduced from $660-ish! I don't care how MCM cool it is. This is a secondhand store. It was actually insulting. $45 for a coffee maker stand with burn marks on the top of it. We went to At Home 30 minutes later and bought a nicer one, NEW for $50. A painted screen was priced at $500! The "art" was all over priced. A used trundle bed with chips and no mattress, $225. I could go on and on but this review is bumming me out. I guess some of these pieces are "worth" these prices somewhere but not at a store like this one. Also, the folks who work or volunteer there ignored our very friendly "Hello" and "good bye" and were more interested in their phones, shopping themselves or conversing with each other. Not one person asked if we could use some help even after I tried to get their attention. I have volunteered for Habitat for Humanity in years past and nothing about this place screams "we're here to help the community" On a better note, and I'm really digging here, they do have cheap paint. They also have lots of things for a house like toilets, headboards, lighting fixtures (if you're able to piece one together), conduit, tables, etc...... again I was very disappointed. I hope your experience is different but this is mine and I'm here with my truth. The two stars are for the fact that they're open 7 days a week, and that I find it very difficult to give 1 star because they DO have household things as advertised.

The girl that helped us find an electric dryer was super helpful and helped us all the way to the…read moreend of the transaction and was negotiable on the price! Definitely recommend

I will start by saying the gentleman was very nice and helpful. However, the two starts is because…read morethe young lady who was working the register seemed like I was more of a bother to her. She seemed like she did not want to sell me the item until the gentleman who work there said yes, sell it. There is a language barrier. The price for the product was okay. She also seemed to be upset that I was using my debit card. I don't think I will shop there again because of the rude lady.​

When we called on Friday with a fridge full of spoiled food due to its gradual (unnoticed) warming…read morewhile the freezer worked perfectly, Benson Refrigeration & Appliance techs were pretty sure they knew the problem. Two techs stopped by later that afternoon to check it out and start the required de-icing procedure. We turned off both the fridge and the freezer and let the unit de-ice over the weekend with all three doors open and the inside back wall and fan removed. The techs called and came out Monday am to verify the unit was now cooling properly, put the unit back together, and explain how to limit the recurrence of icing. They completed the job successfully in less than 30 minutes. We happily paid the bill of $60 to the knowledgeable, courteous, and professional young men who represented their company admirably. We would definitely call Benson Refrigeration & Appliance again if we need to and recommend their services without reservation.

Hello, We live in…read moreSt. David/Benson az. for 20+ years and buy always our appliances from this company. They never ever let us down, they always help us when needed and they have a super service. NO worries, NO complains!!

We need two bathroom lights over the new mirrors we have coming…read more Here they are were on sale and in stock. 3-5 days , free shipping. This will work Give me two Thanks to Leonard For patient assistance.

Good service and many options available. They have a very good showroom with many kitchen and…read morebathroom products

Great customer service and found the range part I needed to replace. I would definitely recommend…read morethis business.

Glad to have found an appliance parts store. Knowledgeable staff, good customer service, good…read moreprices and easy parking.

I've been buying a lot of pottery to pretty up my yard. It's been back-and-forth visits from…read moregarden centers to the various businesses that sell pottery. Mexican Garden Pottery may be my favorite because it has the most varied selection and it's a large one. You could burn some calories here just walking the giant yard. It's been so easy to find great pieces. I'm planning to go back for another round of pot picking soon.

Karina was an amazing help to us today with choosing our pots and prices! She also loaded those…read morepots in the truck! Keep up the awesome work! Our pots were 20% off too! This was a really great experience and love shopping local! This is a family business so go support!