Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Ive used A-Z before and have been very happy both times. Victor came out to look at my beat up…read morewasher. He's a really nice, helpful guy who took the time to show me and explain things very well. My whirlpool washer was repairable but would have cost as much as a new one. I really liked his straightforward and honest approach. I'll be a customer of theirs as long as I live in the Tucson area.

Booked over a month ahead. The electrician was supposed to come and quote us for the job. They…read morecalled and confirmed the day off. My husband took off of work to be there. At the time that the electrician was supposed to be there, the office called and said that he was stuck on his last job and didn't know when he would be out there and that it would not be today. Very unprofessional. Do not recommend. Clearly overbooking which affects the quality of service.

I had an appt scheduled with John. The day after I scheduled, the office called to cancel saying…read morethey had double booked. I rescheduled for another day and had to unexpectedly pick up my son from school, putting me a couple min late. John had already left when I got home. I tried calling the office straight away both to apologize and to let him know that I was home as he was likely still close by. But it just rang no reply. I called the following day to reschedule and am told that since I missed the appt, John may not want to come back. So fair warning, if you are younger than 66 years, and life happens, this is probably not the business for you. I honor my commitments but things do happen.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

Tucson Appliance Company truly lives up to its reputation as Tucson's Best Appliance Store. From…read morethe moment we walked in, we were impressed by their outstanding customer service, extensive in-stock selection, and fair pricing. A special thank-you to Richard, who helped us navigate the many refrigerator options and find the perfect one for our needs. His knowledge, patience, and guidance made the entire process easy and stress-free. We were equally impressed with the delivery team. X and Quintin were pleasant, professional, and efficient, ensuring that everything was delivered and installed smoothly. What sets Tucson Appliance Company apart is that excellence extends throughout the entire organization--from sales to service to delivery. Every interaction reflected a genuine commitment to customer satisfaction. It has been a pleasure doing business with them, and we are so grateful to have discovered this outstanding local company. We highly recommend Tucson Appliance Company to anyone looking for quality appliances and exceptional service.

It has been MANY years since I had new appliances and frankly, at my age, I was petrified. But Gary…read moreand Alex took care of me like family, helping me along the way. Patient and listened to me, my needs vs my wants, and led me to final decisions. THEN came delivery day with excitement and fear. Well," Uncle Mike" and his partner were everything you would want in someone to take care of you. Everything installed and explained, with the promise to correct or help with anything I needed. Only been 2 days, but so far, exceedingly satisfied. More to come...

As a part of our new home remodel (yes, that's right.. thank you Pulte...not) we decided to have…read moreall new hickory cabinets for the entire house custom made by Arizona Heritage Cabinetry. Over a year later, the cabinets still look great and operate like new. I can't say enough about the excellent quality and workmanship of these cabinets as well as the owner Jeff McClain and his staff. From the moment we walked into his shop, we were impressed with his knowledge, experience and suggestions. He truly listens to his customers and is focused on making sure that they are fully satisfied. I would HIGHLY recommend Jeff and Arizona Heritage Cabinetry if you are in the market for kitchen, bathroom or any other type of custom quality built cabinetry. THANK YOU!

They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!read more

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.