Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Ive used A-Z before and have been very happy both times. Victor came out to look at my beat up…read morewasher. He's a really nice, helpful guy who took the time to show me and explain things very well. My whirlpool washer was repairable but would have cost as much as a new one. I really liked his straightforward and honest approach. I'll be a customer of theirs as long as I live in the Tucson area.

My refrigerator was not a happy camper. The bottom produce drawer was freezing my celery and…read morevegetables while the upper area was suddenly around 60°. I needed help fast. And my extended refrigerator warranty had expired without my knowledge. Bill came out promptly. A fan was replaced and my refrigerator is now humming along. Bill responds quickly and is very friendly. His preferred payment is cash or check but I think he has other options. He's based in Oro Valley. Bill used to be a Sears repair person and has lots of experience. He also repairs washing machines and dryers and other appliances not listed here. I think you'll get fair and honest service.

Bill was personable & quite knowledgeable about refrigerators & the issue with mine. He fixed it…read morequickly & it's doing fine since!

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

Mr appliance replaced a compressor in my lg refrigerator  1…read more It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter  *They never flush the system which is required before a compressor install  *They never updated the software  and  *They used an older version of compressor which I had to wait 3weeks for the part  *Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Sent from my iPhone On Jun 26, 2026, at 11:13AM, Kgray wrote: Mr appliance replaced a compressor in my lg refrigerator  1. It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter they never flush the system which is required before a compressor install and they used an older version or compressor and I waited 3weeks for the part  Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Tried to call you first call was ignored several time now will post on yelp Sent from my iPhone On Jan 13, 2026, at 3:06PM, Mr. Appliance of Oro Valley order was put on week of Christmas 2025 I did not leave a review on this date cause it was nothing worrying of saying but here we are 6/26/26 and pissed poor service before and after

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

The fridge went out. Isaac was able to repair it at a fast rate with some of the most reasonable…read moreprices I have seen for appliance repair. I've been to similar establishments and it comes down to this. If you need an appliance repaired go Dr. Appliance.

Dane came over promptly & fixed my microwave. Luckily, he determined it was just a "fuse" that went…read moreout in the microwave & replaced it. Very nice person & reasonable pricing. I will definitely recommend him to friends. :)

Dane has fixed several appliances for me. He does quality work for reasonable prices. Highly…read morerecommend.