I was having trouble with burners on my stove shorting out . They did a consultation which…read moreincluded about an hour of testing and stuck to their $65 consultation fee. They were knowledgeable and very nice.

Terrible service, phony repair! so unprofessional i cant believe i gave them a second chance after…read moregetting burned the first time. Beware they do not know what they are doing and they do not repair but they do take your money.

Victor, along with a young trainee, repaired our oven this morning…read more Prompt, professional and nice to talk to. Job completed quickly for a reasonable amount. We will use A-Z Appliance Pro for any future repairs.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

I need Bruce back. He did an excellent job in getting me a microwave handle and in regreasing my…read moreKitchaid mixer. I've heard the one taking over doesn't even respond to calls. Now I need a refrigerator repair. Bruce, come back!

Bruce is the owner. We called with an emergency washing machine repair needed. Bruce rearranged…read morehis next two appointments and came to our aid. Bruce is knowledgeable....the kind of talent that comes from many years of experience! He recognized that our machine was older AND knew how to resolve its problems. Moreover, Bruce had in his truck the proper pump for our older machine! Success thanks to Bruce's true professionalism! A big thank you for his talent and his willingness to assist, even though it made his day MUCH busier! Wendy

I had a refrigerator that wasn't working. I had done some initial work on it, but it looked to me…read morethat the compressor needed to be replaced. I knew from watching youtube videos that this was not a job I could do myself. I bought a replacement part online, and Dane came out to replace it for me. He charged me only for his time, and did a perfect job. He kept in good communication and showed up on time. He and his helper were both trustworthy and polite. Very professional, and competent. He even checked back the next day to make sure the refrigerator was still working, and that was six months ago. The fridge is still working just fine.

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

I'm very disappointed with how this repair was handled. On September 11, 2026, under Visit Receipt…read more#17980, technician Michael came out to diagnose an ongoing problem with my washer. I initially paid a $60 diagnostic/service fee, which was applied toward the cost of the repair. Michael diagnosed the issue as the electrical/control board and replaced the board. In total, I paid $412.71 for the diagnosis and repair. Only two days later, the washer started experiencing the exact same problem. I contacted the company again, and Michael returned to look at the washer a second time. After checking it, he told me there was nothing else he could do. Since I had just paid $412.71 for a diagnosis and repair that did not resolve the original problem, I asked whether I could be reimbursed for at least some of what I paid. Michael advised me that dispatch would review the case and that I would receive a reimbursement after their review. It has now been three days and I have received no follow-up, no reimbursement, and no resolution. I'm still left with a washer experiencing the exact same problem I originally paid more than $400 to have repaired. I understand that diagnoses can sometimes be wrong and repairs don't always go as expected. What is frustrating is paying $412.71 based on the technician's diagnosis, having the exact same problem return only two days later, and then being told there was nothing further that could be done. I would be happy to update this review if the company follows through and makes this right, but based on my experience so far, I cannot recommend their service.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

We've had them out twice now, with excellent service both times. The first repair was for our…read morerefrigerator, which as it turned out just needed some thorough cleaning. The second repair was our 20-year-old dishwasher, which had a "heavy" door likely due to broken spring. I took the initiative to order spare parts for the spring and associated cable, and Freddy used both to do the repair. That way only one service visit was required. They do a good job of letting you know when they are coming via text message, and the tech has a credit card machine for you to do an easy payment when the work is complete. I will continue to call them whenever we have an appliance issue.

Dakota knew what he was doing, explained what was going on with my refrigerator and gave me a…read moreprice. The young lady I spoke to on the telephone Dora at the office answered all my questions and explained prices, great service!