Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Ive used A-Z before and have been very happy both times. Victor came out to look at my beat up…read morewasher. He's a really nice, helpful guy who took the time to show me and explain things very well. My whirlpool washer was repairable but would have cost as much as a new one. I really liked his straightforward and honest approach. I'll be a customer of theirs as long as I live in the Tucson area.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

Bruce is the owner. We called with an emergency washing machine repair needed. Bruce rearranged…read morehis next two appointments and came to our aid. Bruce is knowledgeable....the kind of talent that comes from many years of experience! He recognized that our machine was older AND knew how to resolve its problems. Moreover, Bruce had in his truck the proper pump for our older machine! Success thanks to Bruce's true professionalism! A big thank you for his talent and his willingness to assist, even though it made his day MUCH busier! Wendy

Bruce is excellent, honest and fair every time I have had him find a part or do any repair. I…read morehighly recommend him.

I had a refrigerator that wasn't working. I had done some initial work on it, but it looked to me…read morethat the compressor needed to be replaced. I knew from watching youtube videos that this was not a job I could do myself. I bought a replacement part online, and Dane came out to replace it for me. He charged me only for his time, and did a perfect job. He kept in good communication and showed up on time. He and his helper were both trustworthy and polite. Very professional, and competent. He even checked back the next day to make sure the refrigerator was still working, and that was six months ago. The fridge is still working just fine.

They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!read more

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson