Even though my old washer wasn't fix, the repairman didn't try to recommend a repair that wasn't…read moreworth the cost due to the age of the washing machine. That in itself was impressive with a lot of shady businesses out there, just out to screw you I appreciated the honesty. Very professional from the dispatcher to the repair tech. If or when I need an appliance repair, I have this business now in my the contacts in my iPhone.

Robert was great, efficient, and quick. He was straightforward in the pricing and was able to…read moreassess the situation the same day. Parts arrived two days later and it was like it never happened.

Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Very responsive and we were able to get Josh out to diagnose our washer problem promptly. He was…read morevery professional, great advice, trustworthy and will definitely use A-Z again with hesitation! Call out price for Green Valley was reasonable as well.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

My dryer had an issue and I used Yelp to get some estimates. Semper Fi was quick to reply. He…read moreasked about the problem and gave a quote, which was what the cost of the repair came to. I was surprised that he was able to come on the same day. He was in and out in 15 mins. Highly recommend!

Bruce is the owner. We called with an emergency washing machine repair needed. Bruce rearranged…read morehis next two appointments and came to our aid. Bruce is knowledgeable....the kind of talent that comes from many years of experience! He recognized that our machine was older AND knew how to resolve its problems. Moreover, Bruce had in his truck the proper pump for our older machine! Success thanks to Bruce's true professionalism! A big thank you for his talent and his willingness to assist, even though it made his day MUCH busier! Wendy

Bruce is excellent, honest and fair every time I have had him find a part or do any repair. I…read morehighly recommend him.

I had a refrigerator that wasn't working. I had done some initial work on it, but it looked to me…read morethat the compressor needed to be replaced. I knew from watching youtube videos that this was not a job I could do myself. I bought a replacement part online, and Dane came out to replace it for me. He charged me only for his time, and did a perfect job. He kept in good communication and showed up on time. He and his helper were both trustworthy and polite. Very professional, and competent. He even checked back the next day to make sure the refrigerator was still working, and that was six months ago. The fridge is still working just fine.

We have dealt with 5 Star Appliance 3 times over the years. We needed a repairman for our in-home…read morerefrigerator 3 years ago. We contacted a different company first, and they sent someone out....$90 just to have him come......and once he got here, he was very arrogant, and once we told him that the refrigerator was 21 years old, he said "Well there's your problem....your compressor is shot. You might as well buy a new refrigerator, We don't do compressor work" and he left! That's when we contacted 5 Star, and Vitaliy came. Within 5 minutes he said "Your fan isn't working. I'll be right back." He came in a couple minutes later, and within 20 minutes, did the repair and it has been working well ever since. The second time we needed a repairman, we called 5 Star again, but they sent a very young man who was just beginning apparently, because he couldn't figure out how to do the repair. The dishwasher was 20 years old, so we just ended up buying a new one, which was fine. This time, our outside refrigerator needed a repair, so we called 5 Star again and specifically asked for Vitaliy. He came within a day or so, found the problem within 10 minutes and had it repaired 20 minutes later! He is awesome!

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

We've had them out twice now, with excellent service both times. The first repair was for our…read morerefrigerator, which as it turned out just needed some thorough cleaning. The second repair was our 20-year-old dishwasher, which had a "heavy" door likely due to broken spring. I took the initiative to order spare parts for the spring and associated cable, and Freddy used both to do the repair. That way only one service visit was required. They do a good job of letting you know when they are coming via text message, and the tech has a credit card machine for you to do an easy payment when the work is complete. I will continue to call them whenever we have an appliance issue.

Dakota knew what he was doing, explained what was going on with my refrigerator and gave me a…read moreprice. The young lady I spoke to on the telephone Dora at the office answered all my questions and explained prices, great service!