We've been a Cathey's customer for 44+ years because of our in-house vacuum system. They've always taken good care of us. I recently called with a concern; Luis determined what was wrong & ordered a correct part. He installed it with ease and checked the entire system to ensure all was in good condition. He explained everything he was doing and offered tips on how to keep it running properly. Luis was friendly, professional, knowledgeable, and efficient. He's a great representative of this fine company. read more

I went to Cathy's today to bring in my sewing machine that appeared to be jammed! I was ready to send it in to be repaired when Linda, I believe that was her name, offered to take a look at it! Oh my gosh! She was wonderful, patient and so kind! She took out the bobbin "holder", oiled it, and patiently explained to me how to place it back into the machine correctly! She was wonderful and a gem! I will definitely recommend them to all! So happy!!!!!! read more

We were looking for a Juki sewing machine to be used mainly for quilting. A call to Cathey's let us know that they had the model that we were interested in even though it didn't show up on their website. The staff at the Speedway store was very friendly, knowledgeable and helpful. They unboxed the unit and helped get it set up to try it out. They provided some quilting scrap material and batting for a trial run and let us take our time testing the machine out. Once we decided to purchase it, they were very helpful in getting it ready for us to take. Cathey's was like a step back in time when small shops took the time to make sure that you were happy with the service and felt comfortable with your purchase. We got a better deal that we expected and had a great experience at Cathey's. We'll definitely be shopping at Cathey's again. read more

My experience here was a little bizarre from start to finish. I purchased a vintage sewing machine that needed servicing and called Cathey's in January. I was told they would book my ready date (March 12th) and just told me to drop it off "about a week beforehand". That process seemed a little backwards - why not tell the customer when they can bring it in and let them know when it's ready? So I dropped my machine off on March 4th, then got an email and call 2 days later on the 6th that it was ready. I was thrilled it was ready so soon, but it made the appointment process even more bizarre. When we went to pick it up, the man working was nice enough...until he started talking about how nobody wanted old machines and how anyone that did was "weird"...after I had mentioned to him this was my introduction into sewing and my first machine. He then blabbered on and on about how there's no market for old machines, you can find them for free, and the wood is worth more than the machine. All while I handed him my card for a $114 bill. My machine appears to be in working order and I'm glad it was able to be serviced, but I will not be back to Cathey's after being insulted. I know Cathey's is a household name in the craft community in Tucson and I wish their customer service lived up to their reputation. read more

Luis from Cathey's sewing and Vacuum was at my home to replace a central vac system for me that was no longer working. He was on time and completed the work in a timely manner. He also took the time to answer any questions I had. read more

Wonderful people who are incredibly helpful and concerned for your pocketbook. They even taught me how to do it myself for next time.

They helped me figure out how to stop breaking needles for free. Just told me to come in and they showed me what I was doing wrong. Very helpful and friendly. read more

Alex fixed both of my Hoover vacuums while I watched - he didn't even need to send them out! I am so happy.

I need a new electric cord for my 20 year old upright Vac. So I called for an estimate. I thought bought it would be less. The cord and labor would he 80 pct of full replacement. I don't like the cord but I don't hate it either. Guess I'll. Live with it till the unit fails. read more

Cathey's Seeing & Vacuum a great locally owned business. I don't sew but I vacuum and I go to Cathy's for vacuum cleaner bags. No big box stores or online shopping for me. Cathy's a darn good store with competitive pricing. So I spend locally and support local businesses read more

Excellent and courteous service every time I had a problem with our Dyson hand vacuum. I had to bring it in several times and each time the technician took care of it promptly and expertly and deemed it minor enough not to charge, which is pretty amazing. They are a wonderful asset to the community. Abraham R. Byrd read more

Super good customer service, they diagnosed my vacuum and charged a very small fee bc it was just clogged. Very knowledgeable about vacuums and sewing machines. read more

My husband and I bought our very first vacuum together back in 2012 from Cathey's on Speedway (we were dating at the time). It was a big purchase for us to buy a Miele and almost 9 years later, the vacuum was still going strong until a small park broke the on/off button of the vacuum. We took it into Cathey's to take a look and they were able to order the part for us and get it repaired. They also serviced the vacuum for us during that time. The customer service here is always excellent. I couldn't imagine buying a vacuum from a big box store. Supporting local is so important and we plan on remaining loyal customers for many years to come. read more

After twenty some years our central vacuum died with no notice. A call to Andrew at Cathey's confirmed that they service central vac systems since our original installer has been out of business for years. They provide free estimates so I took the cannister in and got back a diagnosis and quote for a new motor in just a few days. Prices after 20 years should not have been a shock. They installed a new motor, cleaned the cannister and we were back in business in less than a week. Definitely recommend them. read more

I needed parts for my vacuums. They were knowledgeable and had just what was needed. I can't think of anywhere else in Tucson I would go.

Need supplies for your Miele vacuum cleaner? This is the place. Staff are always very helpful and knowledgeable.

Great customer service. Took a longarm class here and teacher was knowledgeable and thorough. Staff friendly and helpful. Drove 2 hours to get here but I'll be back! read more

My vacuum didn't work quite well. I took it to Cathey's , and the gentleman (sorry, but I didn't ask for his name) found a minor defect. He didn't even charge me for his time. Thank you so much!! read more

Wasn't particularly helpful, she was busy with her paperwork Disappointed after my friend said they were helpful. read more

I took a basic sewing class here with Rose Skelly and it was wonderful. Lots of hands on and individual attention. I feel like I learned so much here than I did in home ec years ago. Rose even let me "test drive" some of the fancy sewing machines and I now have my eye on a couple beauties. I really cannot say enough about the sewing classes and the customer service given at Cathey's Sew & Vac. They are all wonderful people. read more

My experience with Cathey's was very impressive. My first encounter with this company was about a month ago, when I had my sewing machine serviced after not using it for many years. The woman are knowledgeable, friendly and experienced. This last visit was to have various scissors sharpened, all 5 pairs of them. I feel their prices were right on after doing some research. Again, the woman were courteous and friendly. The quality of the work they provide is high quality. Both visits, took as much time as they quoted me. Today, I even passed their name to a couple of people at Sparkles cleaners. I highly recommend Cathey's. read more

I purchased a new machine a few weeks ago from Annette. She was so patient and took time to explain everything to me. What excellent service. Today I attended a generic machine intro class. Annette taught the class. It was so nice to be in a special classroom with lots of space to social distance. I had a couple of weeks to 'practice' at home so I felt pretty comfortable. Everyone at Cathey's was so welcoming! As I walked in an employee offered to help me carry in my machine. I thought I was fine but he showed me a much better way to carry it!!! Live and learn. Please tell him I appreciated his kind gesture. We need more of that these days! Thanks for a fun afternoon! read more

These are really nice people, and they definitely know their business. They sell a range of machines, from the most basic to some that will positively awe you. They will teach you how to use them, and fix them if it is ever needed. I have been there several times, and will go back. So should you, to buy something or only to browse and get ideas. read more

I have been a Cathey's customer almost from the beginning. I have always received prompt and reliable service. have purchased many sewing machines there and also have my machines serviced. I have always been treated with respect and the staff at the Hardy store has always been more than helpful. Their classes and seminars are outstanding. Thanks to all! keep up the good work. celia hilgeford read more

My sewing machine wasn't catching the thread right; the bobbin thread was coming through the top, and the top thread was just going straight across, no matter what tension I tried. I brought it in to Cathey's, and they must be magic because... all of a sudden it was working just fine. And they fixed the thread-cutter that had fallen off, for free. And they carried my machine to my car. What service! This place is great. read more

Fantastic staff very informative regarding vacuum repair. Would love to hang out there all day. Would highly recommend this business.

What a wonderful experience! I brought in my (very old) dyson vacuum to get repaired. The employee was helpful and instead of doing the repair, greased my vacuum free of cost so it was at least functional again. He was honest that the money it would take to repair would be unwise given the age of my vacuum. It's nice to know some places aren't all about the money! read more

Used them for service on our vacuum. Customer service is horrible. They were over a month late on delivering our serviced vacuum. They don't call or update you. Charged over what they quoted. When come in to pick up the vacuum after waiting two months for it guys are in back texting and on computer and poor lady had to interrupt customer in phone to get one of the guys to help me. Basically unprofessional, poor service and over charged! I appreciate the response Matthew since your store fixed my vacuum (it works) but sounds horrible and the new plate that you put on the bottom after you broke the old one while fixing it makes it hard to push on carpet. I am in a predicament because I don't trust you to fix it but don't want to go spend more money elsewhere since I already spent a lot with you to fix it. read more

Recently, I realized the new bag I had placed into my Miele vacuum was inserted incorrectly. I could not figure out why the suction was not working efficiently like it did when I initially purchased it. I checked the attachment several times thinking it must be clogged. Finally, when I could not find anything wrong, I opened the canister, and discovered, much to my dismay, the debris was being suctioned inside the canister and not the bag. I was horrified! I cleaned it out the best I could, but knew it needed to be looked at by a professional. I returned to Cathey's with the vacuum in hand and explained what I had discovered. John truly extended himself by offering to clean out the inside of the canister and thoroughly took the time to instruct me how to properly insert the bag. This was exceptional customer service on his part. Thank you John! read more

Bought a vacuum here. The staff is very helpful and their pricing is competitive. They service everything they sell and take trade-ins on old stuff. Top notch locally owned and operated establishment! read more

Decent selection of vacuums. We knew what we were looking for when we went in (we had done a bunch of research prior). We just wanted to see the vacuum in person and were looking to make a large (for us) purchase. The salesman was nice but showed us only higher-end vacuums. He knew what we were looking at, and did a complete demonstration on a vacuum that was more that twice as much as we were looking to spend. We ended up buying a Miele, which was priced at Cathey's as about $40 less than even Amazon. I think that was a good deal, and we got an additional $25 off because they are having a Yelp deal right now. Overall, I would definitely go back again (but hopefully won't have to for a long, long time...). read more

UPDATE: Matthew has really taken care of us and apologized for our previous situation. After bringing my vacuum home to realize it still wasn't working, I brought my attachment back in for servicing. Matthew took it in back, tested it out and set me up with a replacement while they figure out why the motor in the carpet head isn't working properly. I took my carpet attachment in March 1. The associate told me he would note for the service department to not exceed work over $55, and I should receive a call by March 8. Heard nothing, so I called Cathey's on March 10. After they returned my phone call from finding out why they hadn't heard anything from the service center, the associate informed me someone at the service center will get on it immediately. On March 13, I got a message stating that they've ordered parts to fix my vacuum head and will receive them within 2-3 weeks. So at 2 weeks, I call to see if they've heard anything about my vacuum and they said the 3 week mark would be the following week (April 3).So, we go passed April 3...I call Thursday, April 6 and they said they're still waiting for parts. We're over week 4 when I pick up a loaner vacuum, and the associate who checked on my repair said the parts are still in waiting. They finally finished my vacuum yesterday, All in all, I think they just need to work on communication, and write notes on all their service jobs, so all the gentlemen working on the vacuum side can be up-to-date on their current jobs and customers. read more

I'm finished with Cathey's. The last two times we've dealt with them, the salesperson has been arrogant. First, when I called to inquire about a serger, I explained I rarely used it, maybe 3-4 times a year so I didn't want to spend a lot on one. His response? "No one ever does". Pretty condescending. If you don't want to sell Viking sergers, perhaps you shouldn't carry them. When we purchased a vacuum, I wasn't present but the salesperson talked my partner into a piece of crap Miele canister vacuum that was around $1200. I DESPISE THIS VACUUM CLEANER. A canister vacuum, it's like the crap your grandmother had. It's bulky and clumsy. When we recently returned to Cathey's to purchase vacuum bags, we commented that we hated the Miele and were sorry we were talked into it. The response? "We would have talked you out of an upright and put you in the Miele". Again, why do you carry uprights then, if you think they are such garbage? I'm done with the condescending attitude I've gotten here. There are other places to purchase vacuums and sewing machines (which by the way, I am in the market for a new high end sewing machine, something I do use every day) but I will shop elsewhere. read more

I thought it was just me who had a bad experience at this location on Oracle. It's really sad to read the other reviews. But the experience I had left a bitter taste in my mouth. I called the store one time to check on a vacuum cleaner that I had left for repairs. A gentleman answered the phone and when I asked him about it he yelled at me and told me to stop calling the store. He then hung up on me!!Now with the coronavirus situation going on I'd like to buy a sewing machine, and learn how to sew. The machine that I would like is very expensive and it's only sold at Cathys. But I will never set foot in this particular location again so I have to go on the other side of town to make my purchase. It's my understanding that this is a family owned business? If you know who this person is then why does he still have contact with the public? read more

I buy local when I can and I appreciate Cathey's being able to provide everything I needed to replace and enhance my existing whole house vacuum system. I really like the technician they send to my house and I like that the same people remain employed there over time. It brings a certain continuity and consistency to the service. read more

About 6 or 7 years ago we bought a Riccar vacuum cleaner from the Speedway store. It has been pretty reliable and am satisfied with it. Not that I am such a maven on vacuuming or my favorite pasttime. We always get our bags at the store. Well we haven't been here for at least a year (that's how long a package of 6 lasts) The store was nice before but they have since added so much more. I'm not a sewing person but the selections are enormous on all sorts of machines. They have a few brands of Vacuum's as well. I believe that they offer classes. The gentleman who waited on us was friendly and spoke to us about possibly updating our old vacuum. It's a sewing and quilting persons dream store read more

Cathey's is my go-to store for thread, stabilizer, sewing machine feet, classes, and great sewing advice. I have bought several sewing machines, she gets, a long arm quilting machine, a 10 Needle embroidery machine and a couple of vacuums at Cathey's Sew & Vac. The staff is friendly, knowledgeable and always willing to help you with a sewing challenge. read more

The two times I was there, the same man (Manager?) Was pretty rude and arrogant. One time, he treated a staff member poorly and was demeaning to her. I won't return, even if I have to go across town to the Speedway store. read more

I went into the store to schedule an appointment for service on two commercial sewing machines. I lady took my name and number. I waited a week and no response. I called and spoke with Matthew and he said he would have to check with his tech on a appointment time. Still no answer. I have called and left 2 more messages and still no answer. Will be looking for another company to service my machines. read more

I've got a 12 year old VacuFlow central vac that was installed by Cathey's ten years before I bought the home. Cathey's still provided great support when I wanted to add a vacuum outlet in the garage. They had the parts in stock and provided advice on what to do. I especially like that Cathey's has a physical store where you can talk to a real person. Better yet, they've got two stores in the Tucson area! I'll be going back to Cathey's and am happy to recommend them to all! Follow up - this is my second review of Cathey's. I was very happy with my first experience with their vacuum repair folks. This time, I had to have the central vacuum unit for my house repaired. I'm pretty handy, so I looked online for solutions to a vac only running a few minutes then shutting down. Most sites said the vacuum motor was fried. I took the unit to Cathey's and they fixed it by replacing the little circuit breaker rather than a motor. I appreciate their skill and am thankful I took it there. read more