This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

I'm very disappointed with how this repair was handled. On September 11, 2026, under Visit Receipt…read more#17980, technician Michael came out to diagnose an ongoing problem with my washer. I initially paid a $60 diagnostic/service fee, which was applied toward the cost of the repair. Michael diagnosed the issue as the electrical/control board and replaced the board. In total, I paid $412.71 for the diagnosis and repair. Only two days later, the washer started experiencing the exact same problem. I contacted the company again, and Michael returned to look at the washer a second time. After checking it, he told me there was nothing else he could do. Since I had just paid $412.71 for a diagnosis and repair that did not resolve the original problem, I asked whether I could be reimbursed for at least some of what I paid. Michael advised me that dispatch would review the case and that I would receive a reimbursement after their review. It has now been three days and I have received no follow-up, no reimbursement, and no resolution. I'm still left with a washer experiencing the exact same problem I originally paid more than $400 to have repaired. I understand that diagnoses can sometimes be wrong and repairs don't always go as expected. What is frustrating is paying $412.71 based on the technician's diagnosis, having the exact same problem return only two days later, and then being told there was nothing further that could be done. I would be happy to update this review if the company follows through and makes this right, but based on my experience so far, I cannot recommend their service.

I called on Thursday about my washing machine, the repairman was scheduled for the NEXT day, came…read moreat the appropriate time, and went over and above showing me what he was doing and teaching me also what I could do to get the most out of my washer. Problem was fixed! And he was very courteous.

I've had AZ Appliance Repair out to my house on 3 different occasions for different appliances…read more(microwave, washing machine, dishwashwer). They're super easy to schedule with and all the repair technicians have been very communicative, friendly, and efficient. I've always been really happy with the service. My most recent tech was Shane and he was fantastic!

Arrived on time. Assessed the problem and fixed the problem quick. Reasonably priced. Great service.read more

From the owner: Profix Appliance Repair offers on time professional service. Our certified technicians are over 10…read moreyears in business. We serve city of Tucson, Oro Valley, Sahuarita, Green Valley, Vail, Corona, Tucson Estates, Saddlebrooke, Red Rock, and Marana. Profix Appliance Repair has the most reliable service and affordable prices

It is getting harder to find competent, yet prompt service providers. It seems no one wants to…read morework, nor or has ETHICS anymore. As a professional mechanic I have always maintained my own appliances, yet as of late I can no longer do so due to injury. I became very frustrated in not finding a company who would provide service quickly, and send people who actually know what they are doing, let alone clean up properly after themselves. First encounter: My 84yr old father found this company on his phone, on what site I do not know, after I had sent the last man packing for being a crook, to say the least, enough said. My father told me this new fella would be out to fix our fridge's ice maker at 8 O'clock. I said "Dad that's a bit early", "No, 8pm tonight he said". Dad had just spoken to him and it was 5pm. Well, the prompt service box got checked anyway. When he arrived he was clean well groomed, in uniform, shook my hand with a proper man's grip and looked me straight in the eye, Manners, checked. I had the parts, a replacement ice maker which he installed with the ease of a seasoned pro. he stayed another hour to make sure it worked. He reluctantly left at 10 pm when it still had not made ice. He had came to the conclusion that the computer had to reset, but if it did not work he would be back tomorrow for further diagnosis. It dropped ice about 12pm and has been fine ever since. I felt he had undercharged for the after hours service and the work he did, so we tipped him well. He did all he could to refuse the extra money, but reluctantly accepted it when I told him I would be insulted if he did not. Second Service call: Our dryer started making a squealing bearing noise. I was confused as I had cleaned its insides and replaced the drum rollers, belt, tensioner and the drum center bearing but 3 years ago, I recognized the sound as a likely drum roller bearing going bad. So I called them again. I had ordered the the parts I believed were going bad from Amazon to get them here quickly. When Ali opened the dryer it was clear that a drum roller was squealing as I suspected. He refused to install the rollers I had ordered and went to his truck to retrieve OEM rollers as the ones I had were inferior, "would be more noisy". I expected an upcharge for the parts off the truck, but no, he gifted them to me as I had the parts but he would not install the lesser product. They are not expensive but a gift none the less. I do not know who else works for this company, but, if they are as competent, well mannered, prompt and economically reasonable as my tech, Ali, I will recommend them as servicemen of high order. P. Gordon Tucson, AZ

Couldn't work on my brand of fridge, but was very nice and tried to be helpful on the phone.read more

I called late in the day and got an appointment for between 9-12 the next morning! Tech showed up…read moreat 9 on the dot, called ahead too! He quickly assessed my washer's issue, confirming what I suspected, drain pump. Gave a better quote than I received from two other places I called. Tech had the part on the truck, which was nice. He installed, tested and had my washer back together in no time at all. He also showed me the old pump before installing the new, which I liked.

Needed to have a refrigerator evaluated and was able to get a same-day appointment (the main reason…read morefor the current stars)! The service charge is very reasonable. I never got contacted after the evaluation and had to call back to get an update on the service appointment and next steps. I also asked for a receipt via email and text and received neither, despite calling multiple times asking for a receipt. Hence why the review is not more than 3 stars.

Well, I have only lived in the Tucson area for 6 weeks and I am so happy to have found Cathey's. I…read moreknew I wanted a new sewing cabinet when I got here and found the perfect Horn unit. Then, I got to thinking I needed a new machine. Didn't disappoint. The customer focus is top notch (Thanks, Carol) and the deals were ones I could not walk away. I am all set now to enjoy my purchases.

I am so thrilled to have found Cathey's. The people were so nice, especially Amy, Andrew and Shane,…read morewho helped me bring my mother's vintage sewing machine to find a new home. They were so kind and helpful, Tucson at its best. This is a beautiful business with lovely people working there.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

I have been using the services of High Tech Refrigeration Services for my heating and cooling needs…read morefor the past seven years. I have them service my units at the beginning of the heating and cooling seasons. Their service contracts are very reasonable for my budget. I have no reason to trust my heating and cooling to anyone else.