This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

when I called for the appt. I was told the service charge would be 69$ which would be waived if…read morethey did the repairs. I was not given an estimate or an option but he went to work with the job. Be aware that they don't charge by the hour they have something called msrp where I was charged 280$ for labor but he was only here for an hour and a half. I was not given an estimate or told of their policy. He was supposed to be here Monday with the other part and I as told between 10-11 he didn't show so I had to call the company and was told he might be here around 3. IMHO this was pretty shady and anyone hiring them should keep in mind...280$ for labor for 1 1/2 hours picking dirt out of the dishwasher is absurd. Buyer beware

Just called for a quote and the woman who answered the phone was rude and kept cutting me off. She…read morewould not let me say what I wanted to say. I was just stating what I was looking for pertaining to the quote range I was hoping to get over the phone. (I was told the cost was 89.95 for a diagnostic fee and estimate) I was trying to get more information as to what the repair would cost so I could determine if a replacement would be better than a repair. I heard the repair on bearings is expensive. I totally understood the cost she gave me but she didn't have to keep cutting me off and then asking if I wanted to make an apointment. I told her no and told her to have a good day before I hung up. Will never go here for anything in the future since this was the first impression. Sad.

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

There was a water main leak and when the city of Tucson fixed the repair, they used an additive to…read moresettle the dirt in the water. This additive found its way into our water and ruined our ice maker. Five Star was there and fixed the problem quickly.

Very fast response. Courteous and professional. Used OEM replacement part instead of cheap knock…read moreoff part. Arrives on- time. Overall, excellent service at a very reasonable price.

The tech that came out said I needed a new sensor when he got the new sensor. He only put that in…read moreit also came with a tube if he would've looked a little bit further, he would've seen the tube was what was the problem but he didn't what he did instead was tell me oh you need a new computer so he does try to upsell me a couple hundred dollar part when he didn't even complete his job. Do yourself a favor call the manufacturer and request repair from them. They will actually send a certified tech out. That's not gonna try and upsell you apart that you actually don't need because of lack of total investigation of your issue. That was the problem. The tech was lazy. He didn't complete the job and said he was up selling me a higher priced part that I didn't even need. What a crappy business.

Arrived on time. Assessed the problem and fixed the problem quick. Reasonably priced. Great service.read more

From the owner: Profix Appliance Repair offers on time professional service. Our certified technicians are over 10…read moreyears in business. We serve city of Tucson, Oro Valley, Sahuarita, Green Valley, Vail, Corona, Tucson Estates, Saddlebrooke, Red Rock, and Marana. Profix Appliance Repair has the most reliable service and affordable prices

We had a wonderful experience shopping for several kitchen appliances for an upcoming remodel…read more Sales Manager Brett Tinkle helped me place the order and he was extremely patient and helpful throughout the whole process. It took me two visits to ensure the dimensions would work with the cabinets, which required him to cancel out the first order before payment, then input everything again on our second visit. Never once did he did make me feel like we were an in inconvenience. He took his time to double and triple check everything and thoroughly explained their store policies and available warranties. We were initially going to purchase at Home Depot but I'm glad we decided to shop outside of a box store. The personalized attention and knowledge at this store made it worth it for us.

I bought 6 appliances The washer was installed with the hot…read moreand cold mixed up . my son in law figured it out and fixed. The dishwasher was installed without securing the front. When I figured this out I was told I had to pay repair fee. Crazy as they installed it wring. I was told you only get 48 hours to report something wrong. They were not helpful at all and would not wave the repair fee. It was a problem they created. After buying 6 appliances you would think you would get some service. Never again would I buy or recommend them. Next time go to big box store. Probably get better service Marcia