Victor, along with a young trainee, repaired our oven this morning…read more Prompt, professional and nice to talk to. Job completed quickly for a reasonable amount. We will use A-Z Appliance Pro for any future repairs.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

I called on Thursday about my washing machine, the repairman was scheduled for the NEXT day, came…read moreat the appropriate time, and went over and above showing me what he was doing and teaching me also what I could do to get the most out of my washer. Problem was fixed! And he was very courteous.

I've had AZ Appliance Repair out to my house on 3 different occasions for different appliances…read more(microwave, washing machine, dishwashwer). They're super easy to schedule with and all the repair technicians have been very communicative, friendly, and efficient. I've always been really happy with the service. My most recent tech was Shane and he was fantastic!

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

I'm very disappointed with how this repair was handled. On September 11, 2026, under Visit Receipt…read more#17980, technician Michael came out to diagnose an ongoing problem with my washer. I initially paid a $60 diagnostic/service fee, which was applied toward the cost of the repair. Michael diagnosed the issue as the electrical/control board and replaced the board. In total, I paid $412.71 for the diagnosis and repair. Only two days later, the washer started experiencing the exact same problem. I contacted the company again, and Michael returned to look at the washer a second time. After checking it, he told me there was nothing else he could do. Since I had just paid $412.71 for a diagnosis and repair that did not resolve the original problem, I asked whether I could be reimbursed for at least some of what I paid. Michael advised me that dispatch would review the case and that I would receive a reimbursement after their review. It has now been three days and I have received no follow-up, no reimbursement, and no resolution. I'm still left with a washer experiencing the exact same problem I originally paid more than $400 to have repaired. I understand that diagnoses can sometimes be wrong and repairs don't always go as expected. What is frustrating is paying $412.71 based on the technician's diagnosis, having the exact same problem return only two days later, and then being told there was nothing further that could be done. I would be happy to update this review if the company follows through and makes this right, but based on my experience so far, I cannot recommend their service.

I called late in the day and got an appointment for between 9-12 the next morning! Tech showed up…read moreat 9 on the dot, called ahead too! He quickly assessed my washer's issue, confirming what I suspected, drain pump. Gave a better quote than I received from two other places I called. Tech had the part on the truck, which was nice. He installed, tested and had my washer back together in no time at all. He also showed me the old pump before installing the new, which I liked.

Needed to have a refrigerator evaluated and was able to get a same-day appointment (the main reason…read morefor the current stars)! The service charge is very reasonable. I never got contacted after the evaluation and had to call back to get an update on the service appointment and next steps. I also asked for a receipt via email and text and received neither, despite calling multiple times asking for a receipt. Hence why the review is not more than 3 stars.

Arrived on time. Assessed the problem and fixed the problem quick. Reasonably priced. Great service.read more

From the owner: Profix Appliance Repair offers on time professional service. Our certified technicians are over 10…read moreyears in business. We serve city of Tucson, Oro Valley, Sahuarita, Green Valley, Vail, Corona, Tucson Estates, Saddlebrooke, Red Rock, and Marana. Profix Appliance Repair has the most reliable service and affordable prices

We had a wonderful experience shopping for several kitchen appliances for an upcoming remodel…read more Sales Manager Brett Tinkle helped me place the order and he was extremely patient and helpful throughout the whole process. It took me two visits to ensure the dimensions would work with the cabinets, which required him to cancel out the first order before payment, then input everything again on our second visit. Never once did he did make me feel like we were an in inconvenience. He took his time to double and triple check everything and thoroughly explained their store policies and available warranties. We were initially going to purchase at Home Depot but I'm glad we decided to shop outside of a box store. The personalized attention and knowledge at this store made it worth it for us.

Gone downhill. I bought all my appliances from this company through the years, and they always…read morefollowed through with service. But recently, my dishwasher started leaking. I paid the $130 service fee to have them fix it, they did not fix it. It still leaks intermittently, I have a spinal injury and am paralyzed as a result.. I can't afford to slip on a wet floor. I called them to see if it could finally get fixed, and they wanted to charge me another $130 because 34 days had passed instead of 30. I'll never buy another appliance from this place again. No morals here.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson