The glasses were dirty. The table was dirty. The hamburger tasted like it was made the day before. The bacon on the hamburger was burnt to nothing and the fries were cold. I don't think their chef or service people ever worked in a restaurant before. I have been to several Applebee's restaurants in other areas and had a much better experience than this one. read more

Ok, I will say this once and probably say it again....THE SERVICE IS TERRIBLE!!! It always is, every once in a while we'll stop by cause the food and values aren't bad, but consistantly the service is soooo bad that we've had to get up and get another waitstaff to check us out out because the original is m.i.a. Again, food isn't bad, it's pretty good actually. Just the service sucks. read more

I am highly disappointed with my service. Drinks were horrible food overcooked waitress was kind a rude. Very disappointing comparing to our last trip. Time to find new place. read more

Don't go here, terrible service and workers! Then the managers are not even willing to make it right. Was told curbside when it supposedly wasn't available and food was unsatisfactory. read more

DISAPPOINTED!!!!! I am beyond offended used to be my favorite spot , you can catch me here about 3-4 times a week , what can I say we loved the food and the drinks but my last time coming here was a nightmare !!! First off they too TO long to seat us and the waitress took about 20mins to finally come to the table .. but what really got to me is that evening I went specifically for the drinks with my partner and she ID us I understand she is doing her job but I have recently lost my license I tried to explain to her I'm a regular everyone there knows I'm of age she wasn't having it she gave me an attitude in a way embarrassing me in front of other customers I was beyond offended to the paint I just grabbed my things and left. First time this happens to me I'm very upset she didn't try to work with me maybe asked one of her coworker if they attended us before witch they have and they are always very nice but no she decided to embarrass me never coming back oh and when my new ID comes in I'll make sure to stop by and show it to her since it was that serious. The service that day was unpleasant that is why I give it a 1 start but the food and WATERMELON SANGRIA are to die for ! read more

Staff is good never had any problem thats the only reason for 2 starts. Food wise its 1 star all day! Not balanced well. Would not recommend. read more

Nope. Nope nope nope. Never again. Ever since this place got remodeled, it's been going down the tubes. For drinks after a movie when you don't feel like driving any further? Maybe. For food? Stay FAR away. The vegetarian ordered a salad and got one slathered in bacon. Great if you eat bacon, and want it on your salad but...anyway that wasn't even the biggest issue. As the salad was taken back to be replaced, he dipped into his tomato basil soup and...found a whole, raw shrimp. WHAT. Just no. read more

Went in for dinner with a friend. Sat at the bar with a seat between two other gentlemen that were sitting there. Bar tender came over and took our order. Two salads, one with dressing on the side. I ordered a water to start and asked for a lime. She (the bartender) forget at first the lime. Brought it to me a few minutes later in a glass. We got our salads and both had the dressing soaked on them, only after I made a comment to my friend, the bartender noticed and asked if my friend wanted it remade. At this point we were both starving and sis t want to send it back. At that point I ordered a blue alcohol drink with sharks on it. The bartender said ok. 20 minutes later I still had no drink. I asked her if when she could make time to bring me my drink. All this time she was making sure to take care of the men sitting next to us which were clearly regars as they brought out everything they wanted without them even asking. I finally got my drink and wanted another water shortly after. Again, couldn't get her attention and a guy working there came behind the bar, I said "excuse me" and his response was "your excused". How rude!!! I asked him for the water and he took my cup and gave it to the bartender. Finally got my water. More people came in while there was a girl sitting across the bar from us which was clearly done with her meal. The girl packed her food up and didn't even get her bill until we got ours. Very unprofessional and obvious preferential treatment towards the regulars. The whole experience was just awful. If you work I. The service industry you should know how to pay attention to all your customer. Will not be going back anytime soon. Very disappointed read more

Bad service, bad food, small portions, high prices, gross specials, wrong orders or orders not even arrived at all. This accurately depicts my experience at all Applebee's Restaurants and sadly this one was no different. read more

I stoped here one day after work with a fellow employee. I had chicken strips and a beer. I will say the chicken was mm mmm good! and the beer was nice and cold too. Only thing i didnt like was that i didnt get my mean until 10 minutes AFTER my fellow employee got theirs! But besides that, it was all good. :o) read more

*sigh* I don't often give out one star reviews... but I just can't give them much more in good conscience. We WERE seated quickly on a sunday eve after a movie. Though the girl who was greeting seemed like she was so over greeting people. Our waitress was friendly and nice. Our drinks were good but how hard is it to get soda, water and a fruit punch really? We ordered, and waited, and waited. Then the waitress came over and told our one NON-meat eater that there were no veggie burgers. HE would have to order something else. Apps hadn't even arrived yet. It had been quite a bit of time. I couldn't believe that NOW they were finally telling us there were no veggie burgers. He ordered a salad. Apps finally came about 5-10 minutes later. They were good. Beercheese and pretzels and mozz sticks. All were decent with the pretzels being the better of the two. Entree's came shortly after maybe 5-10 mins more. Fiance ordered a burger, med. Was freaking charred and totally WELL done. my steak was supposed to be med. Also well done. My friend who also got the steak, med, well done..... *sigh* I think we will not be giving ya another chance. So far in the past 5 years no Applebee's has been impressive. It might be time to either up your game or throw in the towel. read more

Late Post: Originally written 2/2012 -- Poor service. Greasy finger prints all over the edge of the plate. Waited quite a while for the server to stop by after the expediter dropped off the entrees. By then we'd finished our iced teas. Had to make a second request of the server for steak sauce after I'd asked for it with the initial order. $44.39 later I'm not a happy customer. Oh, and they had a dining room chair up against the exit door by the bathroom. . read more

The food tasted good, but I had a quasidia with just cheese so they didn't really make it. I asked for it with just cheese, seems simple right, yet they somehow messed up my order and put chicken in there. Had to wait longer than I wanted for lunch. read more

I received a mug with a lip stain on it. The waitress should have looked at the mug before serving me. The table and the booth was sticky and I had to ask to have it cleaned. Honestly, the restaurant smells like the carpet hasn't been cleaned in years. #lifeinCT read more

Having been to Applebee's several times in the past year I can only give it one star. I try to be understanding if there are a lot of customers or maybe it's just a bad night, however that's not the problem. Applebee's continues to deliver poor service and poor food quality. Having ordered the chicken fajita rollup, It was soggy barely any chicken, the vegetables in it just tasted like mush. We also ordered the spicy chicken sandwich, slathered in sauce, chicken was over cooked and rubbery. The drinks have even gone down hill and mixtures on cocktails are off. Even my son's chicken tenders were over breaded and overcooked. He didn't even touch his fries. Normally we take home food that we don't eat however this was just going to go straight in the garbage so we didn't bother. Service is also very poor, had to wait to place our drink order, our food order, and when we had an issue it was impossible to find a waitress. Save your money and go somewhere else.Please note that this is a review having been there many times in the past year. It's just not getting better. read more

The worst eating experience I had the displeasure of having to pay for. My dad's birthday is something I take serious and when he said he wanted to go here I was hesitant but I went anyways. My gut was right, my chicken tasted rubbery and had the after taste of commercials, my mom's dish was more paste than anything else (the meat was non existent), my dad however loved his baby back ribs order! Horrible horrible oh did I forget to say HORRIBLE! read more

I mostly go for the 2 for $20 menu. It gives you the bang for the buck. Their cedar grilled lemon chicken was awesome.

Gf and I had a terrible experience. Messed up my order and then left hair in it. When expressed my concern eventually the manager came over, and acted like he was being bothered by us. Then did nothing to try to fix the mistake. No even a simple apology. Will never go back. Horrible read more

Absolutely worst experience I have ever had at any casual dining restaurant. I went in this evening with my wife and sister-in-law. I have absolutely no problem with being on a wait before being seated, but I have never been sat at a table just to be told there's still another wait just to get a server. I waited 20 minutes before anyone asked to get us any drinks. Our server brought us our drinks and then made us wait another 15 to take our order. From there, as we were waiting for our food, a couple was sat a few tables from us and their server (different person), got them drinks, took their order, and they got their food before we even got our appetizers. We did eventually get out appetizers by which time the couple that was sat near us had finished their food already and started getting ready to leave. Within a few minutes, our first entree came out, but we kept getting our entrees one at a time in about 5 minute intervals which was upsetting because we didn't get to eat together. At one point an entree that didn't even belong to our table was brought to us and our server blamed it on the kitchen staff as if it was their fault she brought us someone else's food. Our food was lukewarm at best but our plates were hot as if they sat under a heat lamp for a while. We had to wave our server down just to get a refill on our drinks. We quickly ate and left disappointed about our experience. Regret not going to McDonalds where at least we would've only sat at a drive-thru for 15 minutes. read more

Let me tell you something about the restaurants in Plainville, especially the ones along RT 372, they ALL suck! And Applebees is no exception, I stopped going there years ago because I always ended up getting sick from their food. After a long absence I thought I'd give them another try, surely after a few (ten?) years, management/staff would have been replaced and things would be better, right? WRONG! The people working there were nice enough, but the food still sucked. I tried to play it safe with a simple burger figuring they couldn't screw up, but upon taking a couple of bites I noticed that familiar 'spoiled' taste once again and pushed my plate to the end of the table. Eventually the waitress came by and noticed, and asked what was wrong. She immediately apologized and advised me I would not be charged (should hope not!), shortly after the manager came to our table to apologize and offered to place another order, free of charge. I thanked him for his politeness, but declined (lost my appetite at this point after arriving hungry). He then offered me a coupon for a free meal which I accepted (but threw away, I learned my lesson and won't go back), and he again apologized. Management seems professional enough, but their cooking staff still sucks apparently. No wonder it's so easy to get a table here... I've noticed my experience was similar at every fast food restaurant along RT 372 with the lone exception of Wendy's. Their food is good (for what it is), but the dining area is always filthy - not as big a deal if you do carryout or the drive thru I suppose, just don't eat in house. I think the underlying problems reside with the staffs of these restaurants being largely prideless local high school students. Kids these days... read more

The food here is ok. I stop in occasionally but usually do the car side to go. I've have to go inside to get my order after sitting for 10 minutes after I was told my food would be ready. Not happy with that. read more

Very good sized portions and everything was great. Had the chicken tacos, quesadilla burger, three cheese chicken pasta. Tasted great for a late night dinner! read more

The staff are friendly and polite, they open the door for you and pull out your chairs. The manager regularly serves food and checks in at every table. The food is typical chain restaurant food. read more

Giving 3 stars because I had stopped going there cause the food went downhill. I am just starting to go there once in a while, has been good the last 2 times I was there I would give 5 stars but they are slowly earning my trust again. Very good staff, clean, working on trust again for food. read more

If I could give les than one star, I would. Our water tasted a little strange, and maybe not so clean. There are very minimal vegetarian options, and almost no vegan options. When I asked for a vegetarian menu, I was pointed to ONE option on the menu to take the shrimp off of. There were no prices for any of the drinks on the menu, which is super shady if you ask me. The appetizer we got appeared to come straight from the freezer/microwave and was fairy warm at best. The only good thing about our visit was the service from our waitress. read more

I recently had a bad experience here which makes me not want to return. I went there and got the 2/20 and for the entree I got was the burger. I asked for it with cheese only. So that means no bacon or onions etc and when I got my burger it had bacon and onions underneath the cheese. I took it as an honest mistake and asked for a new burger. I waited about 15 mins for a new burger and but this time my significant other was already finished eating. I got my burger finally and yet again it had bacon and onions. I was really upset because I talked to the manager and the waitress multiple times. I cannot eat bacon and I hate onions yet I got the order twice. My burger was taken off the check but I really feel like the whole meal should've been comped. I didn't get to eat with my s/o let alone eat at all. They made multiple mistakes and couldve easily fixed it or at least given me the meal for free because of the time wasted but they didn't. Very upset. read more

While the waitresses yap away in plain view we requested service politely and were ignored. After 15 minutes of waiting in an nearly empty restaurant, we got up and left I don't remember ever doing this before. Ruby Tuesdays greeted us, were promptly seated, drink order taken, food served promptly and was very good. read more

I gave this place one star although I wanted to give it none....they make you at least put one star.....food literally took 1.5 hours to come out no exaggeration....plus they forget one of our orders (a steak dinner) I can under stand forgetting the ketchup or a drink but a whole meal....after 45 minutes we asked how much longer for our food and the waitress stated 5 minutes...I bet at that point that's when she realized she forgot to put or order in or the kitchen made a mistake..who knows....when we did get our food it was told to us no charge for the entire bill since it took 1 1/2 hours to come out...that was nice but the food sucked...it was burnt mushy or tasteless for all the meals...the waitress was crying and saying sorry.....we didn't even pack any of the food we just left...never again... read more

Very good food. They improved a LOT!!! Steak was superb. Try them again! They deserve a second chance!

I had the Quesadilla Burger with fries and it was really good. Sometimes it is too spicy, but it was perfect today. :)

Sooo; I barely ever write reviews, but this one is worth writing about. My boyfriend & I decided to meet up at Applebee's in Plainville on a late night whim. He was on his way home from work & I needed to take the drive from Waterbury as I'm expecting ;-) & had this mad craving for spinach & artichoke dip - which I happen to love at Applebee's. Service was great & the waitress (Laura) we had was so sweet & friendly! I ordered my steak and it didn't really come out how I wanted, so I decided that I was all set on meat for the night (I was already having a weird meat day, as is - thanks little baby!). The waitress was super apologetic & then the general manager came out & apologized, as well & discounted the meal from our ticket. All good, right? It gets better! He comes up to our table midway through the meal & says it just doesn't feel right that I'm expecting and didn't get what I wanted & gifts us with $20 to use towards our next meal! So sweet and so not expected. I enjoyed my dessert, but this was truly the icing on the cake. I will definitely be back there & will be using my bucks towards my next spinach dip craving! Thanks again, Donney! :-D read more

Went there Friday night with my brother the food was okay but the waiter was terribly rude she never checked on us after taking our order. Another waiter brought out our food and after the food arrived I had to ask her multiple times for a refill of my water. She just kept passing by our booth ignoring my brother as he said excuse me. She made us feel like I we were bothering her while she chatted with other employees. I don't think we will be returning to this location read more

Not sure why we decided to go here once, but we thought it would at least be OK, if nothing to write home about. Wrong! It was worth writing home to tell anyone you know NOT to come here. Some of the worst food ever. The cook thinks that dumping salt everywhere is the way to cover up for bland, improperly-cooked food. We've never been back and never will be. read more

My experience here was horrible! Our server Lea was the worst server I ever had. She didn't act like she cared for my family at all and she looked like she was clearly on drugs! I was going to get a manager but I decided I didn't even wanna bother and left. The food was decent but service was horrible. Stay away! Update: Danielle, do you have a email or phone number I can contact you at? read more

went to this applebees in Plainville for a happy hour drink at the bar on Friday November 30th, the two bar keepers at the bar were unfriendly and unprofessional, after sitting for 5 mins one of them came over reluctantly and ask if we wanted to place order for drinks, she took the order and came back 5 minutes later and offered a menu, we sat and had the watered down drinks and after 10 minutes no one came to get our food order or checked if we needed refills, the bar was not crowded so it was not like they were busy except busy ignoring us. The couple next to us was leaving and one of the two bar keepers came ver and handed them their check as well as handing one to us with the two drinks we ordered, I was shocked , I have never seen such rude service, we paid and left and I would never set foot in another apple bees. Really bad service and terrible drinks read more

Run away! Went with husband. He ordered steak, rare. Arrived mushy and clearly microwaved. He actually had to pull over and vomit on the way home! read more

This is by far the worst restaurant in Plainville. Okay, it's a chain restaurant but they don't give one iota of effort. This place is dirty. The food is awful. If you're a vegetarian - forget it, don't even come here. Not one vegetarian option. I'd give this place zero stars if I could. read more

Our food was prepared on time but each burger was burnt to the crisp, the same couldn't be said for the fries which were limp and soggy, not to mention the onion rings which were over coated and disgusting. Our drinks were watery despite having very little ice. read more

Do cellphones come with the uniforms? If so, I gotta get me a job here. Food took forever. Rap music blasting from kitchen. Thought my kid's school bus was bad, but the profanity here was shocking. Guessing there is no management. read more

Not the best chain restaurant but not the worst either. Basically my friend and I were not very hungry before the movie we wanted to see, so we decided on Applebee's because they have the lighter fare menu. We were also hoping we would be out of there in less than an hour to make the earlier showing...which is always pretty common at Applebee's. We got seated within 10 minutes and our server was very friendly. We both ordered the Blackberry sangria which came out on this huge goblet for no reason...and pretty much was just juice and fruit...hardly any booze. I ordered the tomato basil soup..which was not bad considering. For my main dish I ordered the chicken with apple relish and rice off the lighter fare menu and it was pretty decent. My friend got the streak option off the lighter fare menu and she said it was good. Bottom line is we were in and out of there pretty fast and our bellies were satisfied. I would come back but it would not be my first choice. read more