We were sat at a table and immediately the server stops the host and asked why she was double sat. The server Hannah, had an attitude and I didn't like it . We left. My problem is she could have waited to ask the host. Poor attitude on wait staff is never cool. read more

We dined in with a larger party on a Friday night and were seated within 10 minutes. The server was very friendly and attentive to us. We did wait quite awhile for our food but I saw a party of 30 + in the back room and I'm certain the kitchen was busy which I totally understand. The food came out hot and delicious for Applebees. The manager and servers apologized quite a lot and even discounted our check for the wait we endured with was really nice of them. Tip: they have military discount read more

SUPER BAD !! There was a fricken Female blond/ black hair on my fricken food !!! Every single time I come theirs always something bad with the food. It's so disgusting! Service was mid 3 out of 10 . And the ambiance was cool ig 5 out of 10 read more

Applebee's Grill + Bar - Classic Broccoli Chicken Alfredo. Hair - American Near Me - Kennewick, Washington

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The only reason this got a 2 star was because of our waitress who was awesome. Anyways We went there for dinner last night a family of four. The wait was not bad 15 minutes as it was 545. We got our table and we ordered. One of our meals came out and it was hot. We waited for the rest of our food and 15 minutes later one more meal came out and it was warm but not hot. 5 minutes later the rest of our food came and it was cold and mostly not edible. (Granted it was two appetizers sampler). No one came and asked us how our food was or anything. We were able to take to management and they took it off. But the damage was already done. We got home and we ended up not feeling well the rest of the night. With issues. We will not be back read more

Party of 6 came in last night for birthday dinner! Burgers were not as advertised, they are below basic and nothing special per the ad and photos. Fries were soggy and not plentiful. My Texas Shrimp bowl was NOT like what I get at the Pasco store. Why does yours have a shit ton of Iceberg lettuce compared to the toppings?? Also, it's supposed to be a greens mix! Stop trying to save money by using cheap ingredients! Not down for the bait and switch! Take note of Pasco service, Kennewick. read more

Ordered door dash. Applebees gave our order to the wrong dasher, then waited an hour to remake our food. It has been 2 hours and still no food. The manager was rude and not a single apology for the mixup. I am not mad I am just disappointed. read more

Very long wait time it was so long it made my friend leave.All the food was already eaten. The staff were nice though. read more

Applebee's Grill + Bar - American Near Me - Kennewick, Washington

Very nice customer service and great food and Drinks 5star Restaurant friendly waitress a waiter and fancy Like Appetizers read more

Applebee's Grill + Bar - American Near Me - Kennewick, Washington

Our sports team went there for dinner on a busy Saturday night. We called ahead for reservations and there was a little confusion, but they took care of us and the server was amazing! She was kind, patient, and attentive even with many other tables. The food was fast and perfect! Thank you for a memorable meal! read more

service was crap. Even with it being the holidays we tried to have grace but the entire table ordered 3 salads and it took them an hour to get them out and we had to ask 4 times for a salad to be put into a to go box because others had eaten and was already done for awhile. Need to go back to paper instead of memory. Orders will be correct the first time and maybe not take 1 hour to get simplest item on menu done. We also were charged extra for something that we didn't have. read more

Went on a Monday evening and the waitress seated us all the way in the back corner at a table that felt like a freezer. When we asked about the temp she just remarked nothing she could do and didn't offer to move us. Food was barely warm to the touch and never saw the waitress after it was delivered except when she wanted us to pay. We told her about the food and she just gave us a blank stare and said "I'll let them know" and walked away. Gee thanks. read more

Sat in the booth for 45 minutes before our server actually came to our table. The manager happened to see that we hadn't been helped so he took our order and rushed it (though it wasn't super busy as it was) so the food came fast enough. But the server didn't stop by our table until we were just sitting here looking bored. Then she was all smiles and "can I get you anything else?" Anything else? You haven't done anything. Avoid this place! read more

Good atmosphere. The staff is always friendly. Best Applebee's in town for sure. Recommend!

Great place to have drinks, not to eat though! Possibly the worst steak I've ever had cooked on a dirty grill. I should have sent it back but I'm not that type. Waitress was nice and we were seated quickly. Unfortunately we don't drink and went there to eat so we're never returning read more

Great drink for $1!!! I might need a cab after! Great service and drinks! Ambiance is fun and respectful! Will make it a regular stop!

We ordered the chicken sandwich meal deal and bacon cheeseburger meal for pick up. Pick up was great, only complaint is the drink choices- could only choose from 4 things maybe 5, would've loved a regular Pepsi but that wasn't a choice- Berry blast, iced teas or root beer. We would order again for sure. Gentleman who brought out order out was very nice as well. Would've liked somewhere to ask for ranch on the app but nowhere to make any kind of addition or comment. read more

We came in with a group of 8 staying at nearby hotel, had great quick service! Our waitress told us it only her 3rd day working but she did great with a big group kept a sense of humor and we needed for nothing. My husband had a steak flavor was good but very very thin. I had shrimp and chicken with loaded mashed potatoes, very flavorful. Looking forward to trying here again soon! Busy place read more

We went to Applebee's last night. 3 strikes and your out Applebee's! Strike 1 - last fall, the whole order was messed up almost missed our concert, Strike 2 - 6 months ago, burnt ribs so dried out, Strike 3 - last night, ice cold mashed potatoes. No help, we felt so sorry for our waiter, he was one of the good ones! So close to home and convenient but not worth the disappointment! Our waiter was Russell not his fault at all! I give him a 10 read more

Was told it was a 5-10 min wait so of course we waited. They start calling people back that got there after us then I went up and noticed she crossed our name out without even calling us so it would now be a 25-30 min wait. If you don't want to serve just let us know instead of wasting our time! read more

Waited 15 min to be seated just to wait another 10 min before the manager came to our table asking if we've been helped, Nope! She proceeded to take our whole order, drinks, appetizer, and dinners. Thinking we were saved by the manager, again Nope! Waited another 35 min with nothing, not even a stop by. Even the server in our section completely ignored us. Unfortunately we had to walk out. Disappointed to say the least. read more

The food was cold and the steaks were so overcooked! Service was good though. The server was helpful and nice but the dinner was way overpriced for what they served. read more

Stopped by for a Togo order after a long drive and the service was great and fast, the food... not so much, usually not a commercial chain person and now I remember why.. needless to say I'm disappointed and won't be back, I also never leave reviews but this had me pretty ticked. read more

Applebee's Grill + Bar - Ordered plain pasta for a kid, this was $18 and it was ice cold... - American Near Me - Kennewick, Washington

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We were there when they had a special all you can eat night. The food was good but was not hot when delivered to the table. Our daughters got the Brocolli Chicken Alfredo and the portion was not even close to what was on the menu picture. They ate it anyway, because we thought that it would spread out more. We were wrong in assuming so. The special was good tasting but not hot when receiving at the table. Was at a special event with my folks and did not want to say anything that would embarass them. I have been to this establishment before and received food that was hot on deilvery. I hope that this is not a precurser to how things are go to go from now on. The waiter that helped us was very polite and made sure to help us with everything we asked for. The ambiance was very nice. Other than the food delivery, it was very pleasant. read more

Since the begining the server was very rude. She was in a rush and I understand you get busy but she made NO time for us. Food came which was cold and we notified the server & she told us " Can I get you something else" with no menu nearby, as I said no thank you she grabbed the plate very rude and left. Attitude ruined the time, with no intention of even trying to makeup for the cold meal with a dessert or something! Let manager know about her bad service and said he'd talk to her. Her name was "Mia K." With servers like her it sure ruins your dinner! Save your time and money! read more

We went to Applebee's with a friend and noticed the size of her seasoned broccoli order. It was very tiny, in fact the smallest helping we had ever seen at Applebee's. She was kind and wasn't going to say anything, but we felt that the cost was not equivalent with the amount of broccoli that she received. So we complained. The assistant manager brought her a nice helping of broccoli to make up for the very tiny serving that she had first received. That was very nice of Garrett and she was grateful. I felt that Applebee's really do care for their customers very much. They really came through! read more

Whoever did the order messed up big time because they are out of ranch (one of the most popular sauces) on Wing deals :( But the service was great :) read more

If I could give them 0 stars I would. A dirty martini when I received our check was $12.25. Seriously! I talked to the manager Lynn at Kennewick, Washington and questioned the cost. All she said was I don't know why they raised their prices. Applebee's used to be a favorite but the last few visits have been a big disappointment. We will never go back. read more

This is by far the worst sit down restaurant. I honestly believe they are only still running because they are so cheap, so little Jimmy can take his first girlfriend ever out to dinner after mowing the lawn. Last weekend, unfortunately, a friend asked to meet here. I didn't eat all day long. I kept looking up the menu online trying to pick the least disgusting item. I went against my better judgment and choose the 4 cheese Mac & cheese and with honey tenders. My first bite of chicken was like putting a rubber band in my mouth as my teeth bounced back. Absolutely disgusting I had to spit it out in a napkin. The "garlic bread" that came alongside the dish should be advertised as a baseball bat. The mac was mushy. Never will I show my face here again. read more

Went last night, the place was not busy, took awhile for the seater to notice us, then he says it will be 5 to 10 minute wait. There were like maybe four tables, one was a big party. He comes over an seats us two seats in, like why did we wait?! There were like four servers, and a bartender. We order the all-you can eat special, and two drinks, it was a good deal. Seemed like it took forever, our dinners come, no coleslaw and I get two small pieces of riblet. My GF gets a good bit of chicken. So we ask for coleslaw and more drinks. We never got another drink. Had to ask for water. It's mixable so we ask for shrimp, we each get four pieces, no more fries. The table next to us, same waitress is getting full plates, and leave with more food than the two of us combined got the whole meal. read more

So, I just went to this Applebee's and they have outdoor seating. The service was good, the food was very tasty. But the whole setup was a mess. I was sat on an edge by the tent and it was very windy. So the tent would move around and they weren't even attached to nothing. So it would've been luck that the whole tent didn't fall down to all of us eating. I just think that they should make sure that if they're going to offer outdoor seating, to have the proper setup and to ensure safety. read more

It was alright. Too bad carry out was so slow might gave come more often. Maybe next time.

My husband and I ordered two oriental chicken wraps for dinner last night and they came with a lousy amount of chicken. I called immediately and let the manager Chad know about our experience, he told us that he would like to replace our meal and make it right. The next afternoon I called and talked to Chad and he remade our wraps Delivering quality and satisfaction. We frequent this location and will of course be dining in and ordering car side to go again. Thank you Chad for having integrity. read more

Wish I could go below 1 star!! Just the worst service I've ever encountered at a restaurant anywhere. We went in with a group of 8 for dinner after an Am's hockey game. It wasn't a busy night. Was half empty. Ordered drinks and entrees. 6 entrees were correct, 2 wrong orders. Waitress took them back and reordered. We waited and waited and at the 25 minute mark we cancelled the order as everyone else was finished and ready to leave. At the 30 minute mark the Manager still brings out the order when we are waiting for the bill!!!! At this point we haven't seen our waitress since the order blunder. No restitution or covering our 2 drinks, they acted like they did us a favour by "removing the items from our bill". Ridiculous!!! read more

we went there today but it was so cold in there. I am on oxygen and have a hard time breathing in the cold. My husband was wearing a sweatshirt and he was also very cold. It felt like 40 degrees in there. We asked if they could adjust it but they didn't. I was so cold that when I got our food i couldn't even breath right to be able to eat. the food was good but I ended up taking it home so I could enjoy it where the temperature was better. Very disappointed that they don't listen to their customers when they really should. There could have been a happy medium read more

We went on a family lunch outing to Applebees and the waitress was very quiet and did not pay any attention to us. It was as if she didn't want to help us. Also, another reason for the lowest possible rating is my son left his wallet in the booth we were sitting at and within 1 minute of us leaving to our car we went back to get it and it was fine. Server said that no one else was by our table which leaves me to believe maybe a worker grabbed it? Not sure but will never go back. read more

I am only giving this place a 5 star review because they hired a FANTASTIC employee named, Randall. He showed me and others (a group totaling 8 people) so much enthusiasm and professionalism. Only half of us ordered food, so I understand a lot of servers would be pretty annoyed with that. But Randall was incredibly kind, joyful, and excited to serve us. He performed his job incredibly, and because of that, we tipped him well. We all agree and would look forward to seeing him again. Hire/keep people like him, and you'll see a lot more 5 star reviews on your Applebees location. read more

The service was comically bad at the bar. Bartender was incredibly rude for no reason, despite me being perfectly polite the entire time. She ignored me until I finally (politely) flagged her down to order, which was apparently the worst thing I could do, since she was clearly upset with me and decided not to ring it up. 10 minutes, several orders and laughing conversations with the other bartender later, she finally said angrily, "What did you want?" You'd think I'd killed her dog or something but all I did was come in and sit quietly. I have the utmost respect for the service industry. I rarely tip less than 25% and in the holiday season it's usually 30%. 10% is my bare minimum tip and I've only done that a total of 5 times in my 40 years. That's what she got, to the penny. The service was THAT bad. You'd have to literally stab me to get less than 10%. I guess I should at least be glad I wasn't stabbed, but she sure acted like she wanted to. read more

I get it things had to change but when you have to give your name and phone number then have to wait in your car to get a message when your table is ready only to see the car that arrived 10 min after you did get their message to go be seated before you. I then have a problem. Total let down. read more

Great service and very attentive waiter. Constantly checked in on us and even offered to sign happy birthday for birthday girl

I love our bartender Ryan and Ann Marie. Dig the rice bowls my absolute favorite is the steak bowl. We like happy hour for half off appetizers and drinks. read more