Only 3 tables with customers in the entire restaurant on a Saturday night at 9 pm yet it took an Hour and 15 minutes for my fish dinner!! Other 2 tables were complaining about the long wait too!! read more

One word to describe our short experience at this Applebee's: irritating. We walked into this location as a last resort because everything else had closed early for the night. We were greeted not only by perplexed stares from current patrons and staff, but the blasting air conditioning as well. Looking around, you would think this location had just opened because almost all the tables were ready to be sat at. The same three waitresses passed us by, tending to other tables and just looking at us instead of finding someone to seat us. We waited at least fifteen minutes, standing by the freezing doorway, when at last, one of the waitresses (not the host/hostess) said, "I'll be with you soon." When she came back, she alerted us that there would be an additional ten minute wait for one of the clearly empty tables. We were beyond flabbergasted and we chose to save ourselves from spending money at a mid establishment. I would understand if the excuse for the service, or lack thereof, was being understaffed. But, we saw that extra staff were walking around towards the back of the restaurant the whole time we waited to be seated. Also, a simple "We are so sorry for the wait, we were busy" would have sufficed. But no, not a single apology was uttered for the ignorance these waiters showed us. I would give zero stars if I could, but I gave one star because they did the bare minimum and spoke to us. Do better ghetto Chili's. read more

Wait staff at night takes forever to make eye contact to greet clients I've heard two people say they weren't seated for 40 minutes no order taken ever read more

I came by with my kids and sister for last minute craving. Becca helped us out and did a great job. She was great about our crazy kids order. No pepper, no seasonings etc. all came out well and she was super pleasant. read more

Stopped in for dinner and were greeted after a few minutes. Finally seated and server came to take our drink orders. We were given menus, one regular the other their specials menu. We ordered from the regular menu, boneless wings, French onion soup and the 12 oz rib eye substituting onion rings for the baked potato and broccoli. The wait for the soup took awhile and when it arrived it was a half full cup of broth, a couple of croutons and a layer of cheese. Flavor was okay but probably would have been easier to tell if there was more of it. The chicken wings arrived at the same time as the soup even though it should have come with the other entree but my fault for not pointing that out. The steak arrived shortly after the soup did. Asked for it to be medium rare and it was just on the border of being that. Given how thin it was it would have been very difficult to make it medium rare. The onion rings were large and well fried. Steak was okay, not a lot of flavor and not the tenderest that I've ever had. Got the check and discovered that my substituting onion rings for my potato and broccoli would cause me to be charged not once but twice. Not huge amount of money but wouldn't have expected to be charged double. Overall I'd say it was a mediocre visit and not one that I would do again. Seating is a combination of booths and tables. Pretty comfortable. There is also a large bar area with tvs placed throughout the restaurant. read more

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Decided to eat here since we were on vacation in Mystic but didn't want to deal with a long wait that night as we spent the day at the beach and everyone was hungry. I had a gift card because the ones back at home are no good figured it must be different. Restaurant inside and outside was clean . Not busy at all . Waiter not much personality. 2 order the burger special, 1kids meal, 2 fettuccine chicken parm ( however the new is spelled) and two garden salads . First no balsamic dressing . Then salads came out with wilted lettuce. When food came out others were fine except the two chickens were undercooked . Didn't eat the chicken. Wasn't offered anything in compensation for it either . No need to come back read more

We had an amazing waitress but we order our drinks and food an hour went by and all we had was our drinks it's took so long to get our food on top of that took so long to get our food just to get a raw cheeseburger I didn't get another cheeseburger they just took $10 off my bill like if that does anything to me. not somewhere I would go back too read more

Applebee's Grill + Bar - A raw cheeseburger - American Near Me - Groton, Connecticut

Bad service 40 minutes no one helped us we left, not greeted no one came to take order no waitresses watching customers just running to bad of restaurant corner was horrible read more

Stopped in around 6pm. Mildly crowded but were seated right away. Noticed it was pretty dark in the restaurant so it was a little hard to read the menus. Server was quick to greet us and gwt our drinkn order. Althoughv the Mango Tea was lacking flavor and the Rasberry Lemonade was loaded with syrup sweetener. Sodas were ok. So the appetizer sampler was the highlight of the meal. The Fish was overcooked, the pasta seemed undercooked and lacking flavor. The steaks were ok. Overall experience with the food was a little below average. But staff were friendly. read more

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We went to Applebee's in Groton CT. We had a great waitress friendly and attentive. The food was terrible the chicken Caesar salad was drowning in its dressing the chicken was dry. My son got a burger but few fries. For 60.00 I would not recommend going there what a waste of gas and money. Thumbs down for sure!! read more

Went for lunch and ordered some steak(first time ordering steak here), and it was good, I'd definitely order it again! Service was outstanding , and the place was also nice and quiet without kids screaming everywhere......overall was a very nice lunch......thanks!! read more

Applebee's Grill + Bar - 6oz steak, taters, broccoli - American Near Me - Groton, Connecticut

This place can never get an order right? Not even a simple salad! Customer service is highly lacking!

manager was very rude when we found 3 hairs in our food which matches her hair and she was cooking in the kitchen than blamed me for it when I have black hair and the hair was blonde! made it seem like I brought the hair in with me to get free food when I used to be a regular here once a week with my family. they will no longer get my service at this apple bees. what a great Mother's Day this is for myself and my family that I took out on top of my brother passing away one week ago and trying to make everyone feel better today but I guess that will not happened read more

The food was good and my server was alright the only thing that I thought was weird was the misleading advertising they have on display at the table about a free drink. We were not offered any of the specialty drinks so when we asked our server for the free drink she said only Pepsi was the free drink not anything else in the picture. read more

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I had ordered from DoorDash and they forgot to bring a salad which isn't a big deal but my wife really wanted a salad so I called Applebee's. The manager was extremely pleasant and they told me to come in the next day and they would give me up a salad I just thought it was really nice of them because it wasn't really their fault. It was the door Dash fault I just thought that that was amazing service and the food is very good! read more

Worst experience ever. I've worked in the restaurant industry for many years and its just sad how incompetent people are. They refused to give me a drink because they said something about my picture didn't look right. Fine, whatever, I didn't need a drink. My partner and I decided to just get a water and club soda. Took about 15 minutes for the server to get it. Mind you there's about 4 tables total included us and he had one other that was finishing up eating, so it's not like he was busy. He finally came back with the drinks and asked if we wanted to put food in. We decided to put in an appetizer of the bone in buffalo wings. We waited about 30 mins for just the appetizer to come out and our server didn't even bring it out to us, he was too busy chatting with other workers. When the food came out we immediately just asked for a togo box. While waiting for the box I was picking at the chicken tenders, not wings like I ordered and the sauce didn't seem fresh, almost like it was sitting there for a while and then I felt the wings and let me tell you. Ice cold. I mean I guess this is the service at chain restaurants now. read more

I ordered an Oriental Salad for takeout and can't honestly justify why I was charged 15.79 for barely what could be a small salad. There was lettuce that looked like they tore maybe two leaves and loaded with the crunchy noodles. Will not be going back. read more

Zero stars. My nephew chose this place for his birthday dinner. The hostess argued with us about the drinks we ordered. The server complained that he only has two hands when we just wanted to confirm the rest was on its way. It's fine if you're having a bad day but don't take it out on your patrons. read more

Typical food; not bad. The nachos were very good. We went there because The Shack down the street closed early on Sunday afternoon. The restaurant is always clean. The wait staff is friendly. Plenty of parking available. They don't have menus. You have to look it up on your phone. One kind thing about this restaurant, though, is they honor veterans on Veteran's Day. That's very nice of them to give out free meals then. read more

my dad and i went here for lunch. i had a delicious ceesar salad. a delicious steak. mashed potatoes, broccoli. it was a very good lunch. the steak was excellent. highly recommended. this is the best applebees i have ever been too. we came all the way from rhode island just to eat here. read more

Applebee's Grill + Bar - my beautiful maryann. - American Near Me - Groton, Connecticut

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I've never used this app before but after this experience I feel it's necessary. I would give 0 stars but 1 is as low as you can go. My friends and I went out for a chill night of watching Sunday night football, eating some half priced apps and having some drinks and they cut us off after we had a couple dollar margaritas which tasted like water and one beer. Not a single person at my table was even buzzed nor did we do anything that would warrant them to cut us off. The whole night it took forever for food or drinks to come out. I would not recommend this Applebees to an enemy. read more

Ok, all I wanted was appetizer and a couple beers. Barmaid was overwhelmed with 7 people at the bar. I ordered the endless boneless wings. I said didn't want the fries that are included, but I'll take the kids portion of Cole slaw that's included. First wings were in buffalo sauce, not a lot; but enough sauce; about eight wings. Didn't give me the blue cheese, delivered ranch. I ordered a second serving. They delivered 4 sad looking boneless wings, with no sauce. The cupcake barmaid said she can see the sauce on the wings when I made a comment about the difference from first order to second, believe me; there wasn't sauce on the wings.....she was seeing what she wanted to see. I said, where's the kids cup of slaw... She said on all you can eat, no slaw or fries after first order..... I forfeited the fries earlier and they can't put a kids portion of slaw on... Never again, truthfully; I should have known better, It's Applebees..walking distance from hotel, otherwise I wouldn't do it, and won't again..... Believe none of what you read or hear and half of what you see. We live in a Gaslight world, frauds everywhere. read more

Shockingly we usually prefer take out from Applebee's over area competitors 99 and Chili's. No fault to Door Dash. Fault on Applebee's Kitchen. In hopes staff wasn't negligent or lazy.... I assume they were out of queso and salsa since they weren't on our nacho order as described and usually provided. I'm guessing the two leaves of non chopped cilantro were all that was left. Should have just canceled the order instead of sending what was sent. My potty training toddler's only request for success was nachos.... These nachos.... Weren't success. Thanks. No queso. No salsa. Too bad her displayed success isn't represented. read more

Applebee's Grill + Bar - Lack of described queso and pico. - American Near Me - Groton, Connecticut

Went there happy they were still open and sat there for about 10 minutes with two girls walking by me at the bar not even acknowledging me. I walked outside for a minute came back in and asked a waiter that has worked there for a while who the bartender is and he said "those two". I asked the girl who has been making drinks and talking to everyone else if she can get me a drink and she said "I can't make you a drink I'm training". My issue with her is why couldn't you at least acknowledge me and say " hi, I'm training but we will be right with you"? Then the "real" bartender was too worried about inventory or something..she was counting stuff in the coolers..again, not good for business. Step your game up Applebees or you will be gone! I won't be back! read more

This is the worst Applebees I've ever been to. The server was inattentive, the food took forever to get to us, and when it did it was subpar. My chicken was chewy and my husband's pasta was bland. Needless to say we will not be returning. read more

Came in for a simple to-go order as a service member on Veterans Day. Ended up sitting with no update for almost an hour when people sitting next to me were getting food served. Absolutely outrageous and definitely do not recommend coming here if you like getting your food in a timely manner. If I could give less than 1 star I would and do not recommend anyone in the military coming here. They were even walking by me not acknowledging my existence. And in the end did not get all I asked for. 0/10 do not recommend and will never recommend. read more

Great place! I would recommend to any guy for a nice haircut and I know I found my new favorite barbershop!

Went there for dinner . ordered chips and queso , it came with a small amount of chips and a small bowl of queso that was 1/3 full , I had to ask for another bowl of queso to have enough to finish the chips . and with our dinner we ordered the steak and shrimp special I even upsized to the 8oz steak , we asked for some honey mustard to dip our broccoli in . the meal was ok , but my surprise was when I got the check they charged us $2.79 for another 1/3 full small bowl of quaso . the original bowl should have been deep enough to dip a chip in . it was about 1/2 deep and to have to pay for a 2nd serving was ridiculous. and the biggest bullshit was they charge $.59 for honey mustard !! i know it's not a lot of money , but to get nickel and dimed for a serving of a condiment.. I will never go back there .. read more

Food and service were great but our first server was not wearing a mask. She was wearing a short Shield instead that left her mouth uncovered & whatever she was serving directly exposed to her breath. I asked if she would please wear a mask, which seemed to catch her off guard, and she responded that she would get a different server for us which she did and service & the meal were great. I would think this would expose Applebee's to liability and her to a fine based on the new rules enacted by the governor recently. read more

Food was not very good. Service was nowhere to be found. Had to wait 30 mins for an appetizer. Even longer for a dang chicken sandwich. There were only three tables being waited on and it took forever to get an order in. Never coming here again. Rather go to McDonald's at this point. read more

Food was great. Bartender Rayvon was super nice!! Will be definitely be back to this location! read more

Applebee's Grill + Bar - American Near Me - Groton, Connecticut

Waited for 3 hours for 2 plates of 10 wings each, A waitress completely ignored us when we asked for crayons and a spoon for the 3 year old in our family... go anywhere else, your welcome. read more

We were served raw burgers on a to-go order, then returned with the sandwich to ask for a refund. Refund took over 25 minutes to complete while we were ignored due to "training new staff". Never again. read more

I had dinner here the other day. I ordered a Thai shrimp salad, which has surprisingly low calories compared to the other salads (around 400 I think). It was okay, I personally like Panera breads Thai salads better. Service was slow, as it was very busy that day. I think service could've been better. We would ask for drink refills and our server would forget, and it would come 30 mins later, or not at all. We waited at least 45 mins for appetizers to come out. It was just a lot of time spent waiting overall. read more

Applebee's Grill + Bar - American Near Me - Groton, Connecticut

Just a quick review .....dinner was good, exactly what we expected for chain restaurants .....but that was made up for by our excellent service .....Amber has waited on us on 2 different occasions now .....and she made the evening 5 star by all means. I don't want to imply the food wasn't good, it was, but if your looking for big juicy steaks, ..it's not where to go ...,if your looking for great service, good food, good price 2/$29 .....this is a good place. However service is always always half of what I consider on where to go ......thank you Amber for great service. read more

Super friendly waitress on this extremely busy Veteran's Day. Thanks so much for the free food! read more

Applebee's Grill + Bar - A very packed restaurant on Veteran's Day. Awesome service on this crazy busy day! - American Near Me - Groton, Connecticut

We showed up at 9:15, very well understanding the covid rules of having to be out for the restaurant at 10 pm. We placed our order at 9:24 (our server was very polite and patient as it took us a minute to figure out what we wanted) and a minute later someone walked around saying 30 minutes. Jokingly someone in our party said actually 35 minutes. The person turned around and rudely said actually, you need to be out at 10, so it IS only 30 minutes. I get it. Covid restrictions are ridiculous, but the attitude was uncalled for ‍. She continued to complain loudly at the bar throughout the rest of our time there. It did take almost 40 minutes for our food and we ended up taking it to go. Our server was great, and the food was fine. It is what it is. But customer service should be more forefront. Honestly, they should probably stop seating guests by 9. ‍‍ read more

Very disappointed horrible service no ice cream for mudslide. Server did not check up or offer a refill on drinks and to top it all off while eating food a spider land on our food when I asked for a manager the manager asked where is the spider what spider showed her where the spider was plugged the spider away and then still said what spider. But the hostess was good. I wouldn't even read this because the service was horrible the food was in OK but this place needs to get cleaned up and fast. And only got 15.00 taken off the bill so still had to pay 51.00 for a meal we could even finish eating read more

Service is slow and terrible food came out Luke warm at best and the wait staff have no answers for questions everything is I have to ask and never come back with an answer. Tables were half way cleaned Will never eat here again. read more

Placed and order OL they sent me someone else's order entirely... tried to get a hold of sum1 but it would take them another 30m before they could send me what I ordered read more