First time here and was quite impressed. The name "Smashburger" just sounds like a greasy spoon place, but it's far from it! The wife ordered the deluxe chicken burger, (for $4.99!) and I ordered the special brisket bacon burger. Both burgers not fried and very tasty. The brisket especially was totally lean, with thick crisp bacon and melted cheddar inside the toasted bun. I also ordered the chocolate cherry shake with large pieces of cherry and chocolate bits with whipped cream on top. (That was a bit pricey) The staff was super friendly and actually brings your food to your table. Plus, for you calorie counters they actually have the calorie count listed next to each item. Lastly, the place was clean along with the restrooms. And believe me, the wife won't use any public restrooms unless they're spotless. This is how hamburger joints should be! read more

I had a burger today that was full of flavor. It had cheese melted on it with lettuce and tomato- a double burger. Carolyn the mgr and her staff were friendly and make the customer experience very welcoming. I use their app and rewards program so I earn free food. The place is very clean and organized. I'll be back soon. read more

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Craving red meat over the weekend caused me to over indulge and order thee DOUBLE BACON SMASH BURGER. I considered it over indulging because the day before I demolished 1/2 of a 20oz bone in Ribeye from MJ Steak house. This burger was juicy, messy and kind of tasty. But the bacon lacked desired crispiness and the burger wasn't charred..it also lacked the charcoal flavor that I love and the exterior wasn't charred at all. It was just an OK burger to satisfy my naughty red meat craving. read more

Smashburger - DOUBLE BACON SMASH BURGER - Burgers Near Me - Waterford, Connecticut

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Was looking for a juicy burger to eat so decided to order here. Downloaded their app and created an account then started my order. Liked that the pictures were descriptive and it was easy to customize the burgers. I've remembered they have discounts for certain occupations but didn't see a way to apply that on the app, so lost out on the 10%, but no worries as the main goal was to get the burgers. Saw they had tater tots son ordered a side of those, although they seemed to have been fried a little too much. Maybe will go for the fries next time. Bags were packed and sealed and easy to get once I went into the store. And yes the order was made pretty quickly. read more

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I'm not gonna say that it was completely terrible, the staff was friendly though they were complaining about work the whole time I was there. The burger was just lackluster and the fries came to me cold even though I waited about 20 minutes for them. I would not go back to this location, just based on the overall experience read more

Incredibly slow despite full staff and not being busy. It looks like the cooks are high and just moseying around back there, which would be a little bit funny if it wasn't making everything move at the speed of a dead sloth. The taste was decent, but not worth the wait at all. And the place looks run down. I'd overlook this if there were any other redeeming qualities, but there is really nothing good to say. Although the guy who took my order was polite. Not a good experience overall, not going back. read more

Delicious food. The best chinese food in the area. Very efficient service and a gem. The family runs this restaurant and are simply wonderful. read more

Destiny the manager was also our server very friendly very nice The food was excellent. My son had the brisket bacon burger, which was great. I had a bacon double which was also great very juicy. The fries were excellent. read more

NEEDS better management, the current lady manager is rude, loud, standoffish, embarrassing lacks common curiosity, has no respect and will come right up too you, scare you and then start foaming at the mouth while she harasses you with whats displeasing her. She made a bunch of claims and all of them were outlandish and ultimately made my party so incredibly uncomfortable that we left. WILL NEVER RETURN. read more

The double truffle burger (sub Swiss for American) is my favorite new burger. It's juicy, crispy, packed with flavor & i absolutely love it. I've never been in the physical restaurant so I can't vouch for ambiance - but I can say that they are the only restaurant I've ordered from (on door dash) that literally doesn't send the things we've ordered (literally something has been missing EVERY time) So, if you go in and intend to take it with u...be sure to check the bag and make sure you have everything. read more

Picking up an online order at this busy (until my order was ready and then it was dead) was a mixed bag. No one greeted me when i walked in, i did not know where to go or where to wait for my online order. I'll give it a pass, but i go here so infrequently, i chalk that up to unfamiliarity but some indication on what to do wouldve been nice. As for the food, i had the brisket topped double smash burger. It was excellent and the seasoned tator tots were amazing as well. I ordered the non dairy strawberry shake for some reason, and it was watery in consistency but tasted fine. I shouldve stuck with the dairy version. In conclusion, food excellent, service suspect... Although to be fair the person handing me food was extremely chipper and i appreciate that. I just came at a hectic time. read more

Absolutely love the BBQ Bacon Smash! Previously had issues with ordering online because the item was unavailable both on the Smashburger app and other ordering apps like UberEats, however the staff explained during my last visit that the BBQ Bacon Smash is frequently ordered and its unavailability may have been due to its popularity. read more

we came to smash burger I ordered a burger and plain tatter tots we sat down we waited for food for like 45 minutes and the lady brought us our food and she forgot my tatter tots so then we waited again this time it was a different lady she aggressively put the tray of garlic tatter tots on the table and walked away before I could say anything and i specifically asked for plain tots. read more

Truly ZERO STARS. We walked in at 3:07 pm...two people sitting inside....as soon as we walk in the employee at the register says, just to let you know... your order is gonna take about 20 minutes because of all the take out orders we have. We walked out. Great job Smashburger, you will make two people wait 20 minutes because of take out orders. We weren't going to order a shit ton of food. Smashburger cares more about takeout orders than customers that walk in. read more

Manager is rude! Terrible customer service! We arrived an half hour before closing and she told ua we had to get our food to go only. I asked why as they closed in a half hour. She said ok fine you can eat in. She then blasted her JBL and mopped by where we were eating! Never retuning ! read more

1 employee is not qualified to serve. Especially when they come to work high and touching your food. Ijs

Trust me when I tell you this beef is top tier and delicious. I could eat there everyday!

I never leave reviews but I've genuinely never had an issue like this before so I think that everyone should be aware. The food is great I'd honestly just recommend ordering online and double checking that it's done correctly. My boyfriend and I came here after playing a game next door at prowess, we did come in a little late so understandable that they wouldn't be the happiest but we came in around 8:50 and they only close at 10. We were done eating by 9:40 and out the door. I was just excited to be going out with my man because we genuinely never have time but we walked in and the lady up front is already mad. We only ordered two burgers, some tots, and a drink. she scoffed the whole time we were ordering; made us restart the whole order twice because we just added a couple things to the burgers, then kept yelling (genuinely yelling, not a joke) at my boyfriend (who's very soft spoken, just how he was raised) just for ordering a little quietly (mind you it was very quiet in there, there was only one other table at the time). I'm just disappointed because we went here before and the cashier was super nice but this time we got Dawn who was overall disrespectful towards us for just getting a meal. I've worked in both retail and waitressing. There's no reason to act like that to somebody who is literally just coming in to eat. I don't know if anyone ever had similar experiences here but genuinely just terrible. I just wish I had said something while I was there. We will not be going back, plenty of places near here that you can go where you will be treated like a human being. read more

Is it that hard to get an order right? Both times i have ordered takeout online here, i get back to the office and they never put the additions i request in my sandwich. The 2$ guacamole addition? Completely looked over. If it was a free addition i wouldn't care as much. But that's money down the drain. Years and years ago this place was decent. Not sure what happened. Will be letting others know as well read more

Walked in shortly after 9. Something fell in the entryway after we had passed it. The wind or something must have knocked it over feel free to check the cameras we didn't touch it. We were immediately questioned and blamed for the noise that it made and shamed for not picking it up by an elderly African American woman with a horrible attitude. We promptly walked out and took our large bill elsewhere for dinner. Will never come to this location again that was the rudest experience. read more

The food was chefs kiss. It was so good!!! The burger was juicy fries were crispy. Inside the store was very spacious and clean but we did enjoy sitting outside. Took one star off because they could improve their service a little and the wait time. read more

Excellent service and great food. We got the food to go, but the restaurant looked clean and had good ambience. Definitely will go again next time we're in town read more

Went there on Saturday night. Lady working was very rude. She was upset our number was not placed in the right place then continued to be very rude about it as she walked away. Loud enough for the tables around us to hear and make it uncomfortable for us. It's not like they tell us exactly where to put the number, just to set it on your table. She's always there and in a bad mood. People like her should not be in customer service cause it ruined the whole expiernece. read more

My friends and I were eating at this chumbucket and the food took forever to come out. Also one of the burgers was raw and the food was just not good all around. One person got a here order in a to-go container. A worker came up to our table and said we were being disrespectful for laughing and joking. I'm very unhappy that I spent my time here and spent my well earned money here. I don't recommend this place at all. Lisa was our host but didn't even host so you know I don't know what she was doing, actually nothing. She complained about making milkshakes which was the only decent thing we all got. There's also no sauce options so bring your own. The cups for drinks were not given to us I had to physically go and grab them myself. Smash or pass? Pass. Furthermore the fries were wet when served so DO NOT COME HERE!!!! Omgggg the lady walked out behind my friend and she started screaming at them and telling us to grow the fuck up. We need to own up to what we did but never did anything to cause an issue. read more

I went to this location during my lunch break. I ordered a single bacon smash burger with guacamole & made it a meal. My receipt read 1:17 as my order time. At 1:37 I approached the cashier to request cancelling my order & refunding my money as I watched several tables send their incorrect food back. I had to get back to work & could no longer wait. The cashier said she didn't know how to refund so she called the woman who was putting the orders together over. She asked the name on my order & said she was packing it now. A few minutes later I got my food & left, hurriedly to get back to work & literally eat as I drove. Opened my burger. Low & behold. It's wrong. It's a double- covered in onions, no guacamole. Not enjoyed. Threw out my burger & the well done fries. I wish she had just refunded me my money to begin with. read more

Food is delicious, staff is helpful and nice! We tried other fast food place where the staff is not as nice as at smashburger! Wish we live closer! read more

This was my first time at a SmashBurger. It was perfectly fine but not an outstanding experience. The fries were were not fresh. They were overdone so that was disappointing. The burger was solidly good but not great or amazing. I substituted my American Cheese with Aged Cheddar & omitted the ketchup. (It comes with smash sauce & ketchup which I think would be overkill). It was fairly juicy. The flavor was fine. I really liked the bun, & the fresh tomatoes, romaine & Bermuda onion. Overall, this is definitely above your everyday good burger franchise. But I still think Five Guys do scan overall better job. I have heard that the shakes here are quite good but I did not try any of them. I will try them again & maybe go with a chicken sandwich & a shake. I always think it's important to give places 2-3 tries before judging them in their entirety. read more

My grilled chicken sandwich was cooked to perfection and everything including my tater tots were hot. A lovely lady named Destiny came out and asked how everything was which was a great surprise. I will be back read more

First time to a smash burger. Heard a lot of good things about them. (Covid-19 era) Was very hard to hear employee with mask an plexiglass but was friendly. Price was $12 for the burger an med French fries, on the high side. The look and handling: the burger looked to be slapped together(yes it is fast food) which made it super messy eating. They were not busy, had 1 order before us and 1 customer behind us. The taste was very good and burger juicy but again very messy. Super clean restaurant. In future will try a smash burger again. read more

Smashburger - Classic double smash burger at smash burger in Waterford, CT. - Burgers Near Me - Waterford, Connecticut

idk if this lady was having a bad day but she's hella rude for no reason she threw a tray with food on it at the table i was sitting at and it wasn't even my correct order so i go back up there and say excuse me but this isn't what i ordered and she was like yeah i threw on your table because that's what was for the little metal thing with a number on it and she doesn't say anything after that and comes with my correct order and still threw it on my table i know this is probably a waste of time since nothing will probably be done about it but for heads up anyone else that goes here read more

Heard good things about this place, decided to try it finally. It wasn't very impressive. My fries, which were sitting under the hot lamp when I walked in and sat for 5 more when I waited, were no different then frozen shoestring fries from Wal Mart with 0 salt. Burger was small and not worth $13. Mushrooms and truffle sauce were good, that's the only redeeming quality I experienced. read more

Smashburger - Truffle Mushroom Swiss Burger - Burgers Near Me - Waterford, Connecticut

I have visited this establishment on multiple occasions, and with a good reason. The food quality and prices are outstanding. I have never had a bad meal here. I will definitely be returning. read more

came in this evening with a large camp group of about 25 people people and it was excellent service. Dawn was lovely and patient with our young girls and the server was really lovely and helpful. the food was good and came out really fast and super hot. thank you from camp danbee!! read more

Pre-ordered my food online and picked up. Food was on time and waiting for me once I arrived. Order was accurate which is very uncommon for food establishments recently. Kind employees and great atmosphere. read more

Good food, nice staff, and on time as promised. Restaurant is clean and the workers were friendly and helpful.

I've never been crazy about hamburgers until I tried a smash burger. A great burger period. And there is convenient parking which makes running in and out easy. It's always ready upon my arrival for pick up which makes things go smoother also. read more

Service was absolutely amazing One employee in particular stood out I believe her name was Destiny she was so polite. She was also the cook so I'm sure you can imagine how great the Burger and fresh fries were. She created the perfect ambiance for this smash burger location.! will definitely be back again read more

Smash burger in Waterford,CT is really good. The service is always great. Good food and great service!

Great place, and they have gluten free options. Staff is always friendly and service is quick.

The grilled chicken sandwich is amazing. Get the smash sauce on it sooo good!!!! The plain fries are also good too. Not a fan of the Rosemary fries. read more