great service and even greater burgers. will be back real soon for some more of those brussel sprouts

I'm done. Last time we went everything was wrong so when I called I was offered a free meal. That meal was just ok. We are now months later and decide to try one more time. It WILL be the last time. The quality of food was horrible and very sloppy. If you want a good, go someplace else! read more

disrespectful cashier, and I hear the cooks in the back arguing and one woman yelling over something while one poor cook does all the work

We were apprehensive about going here to eat after reading the reviews, but we decided we should try it for ourselves and see how it is glad we did!! Please keep in mind if you read reviews before you go to a place return the favor by writing a review after you go!! My daughter and I ordered the Classic Burger, Smash Burger Fries, Onion Tower, and she ordered a peanut butter Reese shake, and I ordered the salted caramel shake. The serve was very good the food came out very fast and the order was accurate with no issues!! The burgers were so good!! My daughter even said this is the best burger she's had in a long time. I was happy that they weren't frozen burgers!! The smash burger fries were good I'm glad we got an order to share the portion size is very good. The onion tower I would skip when we go back it was okay but they are so thin and small they would be better as a topping for the burgers. The milk shakes my daughter loved hers and thought it was really good. I liked the shake it was just a little to thin for me, I prefer really thick shakes. It really just a personal preference but it was tasty. Please make sure you stop by here if your in the mood for a burger they are really good and definitely worth the trip!! Enjoy!! read more

"Hey now you're at Smashburger... get your game on... go play." "Hey now get your burger... get your show on... get paid." I can't help but think of the band Smash Mouth when I think of Smashburger. I don't fully understand the explanation behind the name. They claim something about their meat never being frozen and how their ball of meat is "smashed". Blah blah blah. That's great to hear, although I feel this whole burger joint trend is a bit too much and will soon implode. It seems like every new business now a days is a burger joint, and they all claim to have the freshest meat. Eventually one place will open up where they give you a gun and you shoot the cow behind the store. Yay. You can't get any fresher than that, right? Anyway, Smashburger reminds me very much of Fuddruckers. I found Smashburger's burgers to look and taste very similarly to the burgers found at Fuddruckers. Fuddruckers is a burger chain scattered throughout the country and they have been around forever. The closest Fuddruckers is located inside the Foxwoods Casino in Ledyard CT. Both of these places are set up where you order at the register and your food is later picked up/delivered. No tipping is involved. By the way, Smashburger's burgers are deceptively thin. They look large at first appearance but there's very little thickness to them. I found my burger to be OK. Just OK. Plus, the Smashfries aren't anything special because they're basically shoe string fries. Big whoop de do. And they're quite greasy at that. I think when comparing the two, overall I prefer Fuddruckers over Smashburger. read more

Smashburger - Burgers Near Me - Waterford, Connecticut

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I've been to the San Diego locations and loved it, so when I saw there was a Smashburger here, I had to try it. I ended up ordering the Truffle Mushroom Swiss burger and sweet potato smash fries and less than five minutes later my food was ready. This should have been a red flag for me already, but here's how it went down. The burger was small for the $7 price tag, and didn't have that much mushrooms and what was in the burger were the thinnest slices ever. The meat was good though. Sweet potato smash fries ended up being a mix of crispy burnt chips, greasy sticks and random hard bits of the regular smashfries. Starting to think they refried these... I'm going to guess they precooked some of their ingredients and reheat them to save time. However, for a good burger, I'm willing to wait for it especially when I am expecting quality. This was originally was going to be a 2-star for me, but when one ends up getting food poisoning and spending the evening in the bathroom... TLDR; Got excited, was disappointed, hugged a toilet. read more

Smashburger - Truffle mushroom swiss and sweet potato smash fries - Burgers Near Me - Waterford, Connecticut

I'm a fan so far but have only been twice. It seems there's plenty of chain burger places to choose from in the area. They're middle of the road compared to others but definitely better quality & selection then McDonald's and/or Wendy's. They offer beer & milkshakes which is a huge plus. I'm partial to milkshakes with burgers & they don't offer much in the line of quality beer. Points for trying to have local craft but Cottrell Mystic Bridge IPA doesn't cut it for me. Probably the worst thing I could say about Smashburger is that their burgers weren't too memorable. I've had both a regular & big burger but couldn't really tell the difference. Both were kinda flat but did the trick. The BBQ bacon & cheddar was cooked fine & the combo worked well. The Advocado club was a bit more creative. Obviously the advocado flavor was a bit dominant but the sauce was tasty too. I don't remember the fries being bad but they were forgettable. They offer chicken & salads too which I probably won't try on future trips cuz I'm partial to burgers. They also have a kids menu which is a positive. I give them points for having more variety than Five Guys (& having shakes!) but they're just a few notches below Red Robin overall. I'd go back if I was in the area & would recommend them. Maybe 4 stars is a bit much but they're definitely above average. read more

Smashburger - Regular BBQ Bacon & cheddar burger washed down with a vanilla shake - Burgers Near Me - Waterford, Connecticut

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Food was delicious as always. Prices are a bit high for kids meal but you do get a very good portion. My family if 5 had 2 adult meals and 3 kids meals and there was more than enough food for everyone. I would recommend and look forward to visiting in the future read more

Had a male manager not giving military personnel the veterans discount because he was arguing that they weren't veterans when they are. A veteran is someone that has been active duty for 180 days... so saying active duty military personnel are not veterans and therefore don't get the discount is just plain incorrect. read more

My boyfriend really likes this place and has dragged me here a few times. The burgers are just as greasy as Five Guys but they have more interesting topping combos if you're indecisive like me and can't make your own. The killer for me was that I feel the burgers and sides (fried pickles, fries, etc) are so salty! read more

Teagan and I went for burgers. I so wanted it to be better. Staff still friendly and helpful. Smash fries are delicious, but I still find the burger lacking. We had oreo shakes. They were awesome, full of oreo bits. Fried pickles are okay but not as good as smash fries. Third try ends it. Even though they have counter service with local beer, I will not be back. read more

Saw a great review in the local paper for this new restaurant, so we decided to stop in. Two registers. Only one in use. Line was about ten deep during our visit. Food was good. Burgers are made oversized to come off the bun. Chicken tenders had gristle in more than one piece which is never fun to find. The fries are very thin, and a touch on the salty side. The floors in the restaurant are very slippery. They feel like a greasy kitchen floor that hasn't been moped, which caused our chairs to slide around while we ate. I think overall this place has potential. Burgers are fresh. Beer is served. Just the rough edges need to be worked out. We will be back. read more

Smashburger - The roof, the roof, the roof is a leaking - Burgers Near Me - Waterford, Connecticut

We wanted a good burger but didn't want to drive far and refuse fast food. Tho this is supposed to be a big step up from fast food I felt like I was eating a mcdouble from Micky Dee's. It was very tiny even for a double. Tasted good tho... But what fast food doesn't haha. Fries were this and meh. To soaked with oil. read more

Smashburger - Burgers Near Me - Waterford, Connecticut

Decent Burgers, But With Tax Expect To Spend $ 10 Each. This Place Used To Be Affordable, But They Are Expensive and Over Rated. There Are Many Places To Get a Burger Just As Good For HALF the Price. Will Not Return With 5 Guys Just Around the Corner. read more

I tried to give this place another shot, but was greatly disappointed. -The I ordered their basic combo, which took over 15 minutes (to-go) with no one in line, save one couple after me. -When I got home the burger was a crazy wet and very unappetizing looking mess of a burger. The taste was not much better unfortunately. If you value your dollar and want a better burger for your buck, please go to Five Guys, the cooks here don't care one lick about your food. read more

Third time here and came back especially for the vanilla milkshake served the old fashion way in a frosted glass with the metal container containing extra brought to the table. Very disappointed today as it seems all the milkshakes are now served in paper to go containers and look quite small for the price. Burger was messy so grab a lot of napkins. Sweet potato smash burger fries with olive oil and Rosemary were the best part of the meal. read more

My food has been fast and fresh both times I have gone. The burgers are tasty and decent size very similar to Five Guys. The fries however are a joke and so extremely overpriced. I would rather have Mcondalds fries. More of a traditional menu here. Long story shore place is okay but overpriced. I would just go to 5 Guys read more

If you are looking for an unbelievable burger, this is the place. Been going here for years after visiting the Navy Base. Was there Saturday and was disappointed they changed their menu and had less of their all time favorites. In particular their famous fried pickles...disappointed. That being said their mushroom burger was unbelievable read more

the so called management in this place has no experience dealing with people & problems that occur in restaurant business. like the simple wrong order of French fries , and you never yell at your employees especially in front of customers. read more

I've been to many smash burger locations before. Especially the, thankfully now, closed location in Wallingford. I've had my fair share of order mistakes and today was the last straw with this business. Ordered the new spicy chicken sandwich with no pickles and the cashier had one job and he rang in a classic chicken sandwich. My boyfriend got a bacon cheeseburger and the cheese was half off the burger...sloppy burger. The manager gave us a refund with no issues which was probably the best part about the experience. We will proudly never enter a smash burger again. read more

Great food. Clean restaurant. Great service. I would definitely reccomend giving it a try.

I remember when Smashburger first came on the scene. It was a really good burger and milkshake place. First one I ever went to was in Tulsa, Oklahoma. I've been to others around the country numerous times over the last 10 years. Was excited when we got one in this area. This location started out well but has steadily declined over the years. It doesn't appear clean inside. Tubs of ice cream and gallons of milk sitting out behind the counter, food on the floor etc. My family ordered burgers, fries, tater tots and shakes. The tater tots were fried brown, one of my kids french fries order came covered in a seasoning that we didn't ask for. The milkshakes showed up about 15 minutes after the food, so everyone was pretty much done eating by the time they arrived. The place just isn't what it used to be. Pretty sure this was the last time I'll ever be eating here. read more

I had visited Smashburger before for a Yelp Elite event, but wanted to try it again on my own. I visited the Waterford location for a business lunch and was not disappointed. I really liked that prior to coming i was able to look on the website for the nutritional information prior to making my selection when I arrived at the restaurant. I ordered the baja cobb salad with chicken. We were served within 10 minutes of sitting down, and my salad was fresh, delicious, and a lot bigger than I was expecting! It was absolutely amazing, and I will definitely be back! read more

Smashburger - Baja Cobb salad with chicken - Burgers Near Me - Waterford, Connecticut

Mediocre food, service and attitudes. Didn't like it. We ordered 3 burgers 3 milkshakes, fried pickles and a large fry.. total was almost $50.. we love burgers from Bobbys burgers at Mohegan and Five guys, and spend similar amounts there so we were expecting great burgers. We didn't get that. Our burgers tasted pretty boring and even the "big" was small, they were slightly larger than a McDonald's burger.. the shakes were thin, watery and warm and they forgot our fries! We asked the waiter when he brought over the food without them, he said he'd check on it and be back.. we sat for 10 minutes, finished the rest of our meal while the customers around us received their orders and fries we did not. We asked for a refund, which they gave with a coupon for a free entree.. which we won't be using. We won't be going back. The best part of the meal was the pickles and the refund read more

I waited to complete this review until I had visited this location a few times. Normally when we are in this area we are looking for a quick bite to eat that is manageable with our toddler. I normally have a burger and my wife gets a chicken sandwich. Our two year old loves the grilled cheese. The restaurant is clean and the food is prepared quickly which is what we look for when dining with our toddler. The regular fries are run of the mill but the smash fries are great if you want something different. There are fountain sodas or bottled sodas, and there is milk and juices available for kids. read more

Burgers are good, but nothing stands out at this place compared to its competition in the little-bit-better-than-fast-food market. I'm talking, of course, about places like Five Guys Burgers and Fries, Wayback Burger, and the like. In fact, there's a couple of things that work against Smashburger. Let's start with the price. You're talking about at least $15 for a burger, fries and drink. Kids meals are more expensive than sit-down joints. And it's not like you're getting huge portions. Oh, and if you want a shake for dessert, bust out even more cash. Essentially, you're paying sit-down restaurant prices for fast food. Another thing I found odd - the bun is half the size of the burger. I mean, I get it - the burgers are "smashed" on the grill as the gimmicky name suggests. But the result is a burger patty the size of a DVD on a regular-sized bun. So you awkwardly have to nibble the edges of breadless meat for half your meal while all the condiments, bacon, cheese and bread await your arrival. Burgers - decent. Fries - decent. Salad - not so great. Shakes - really good. (But it's almost impossible for anyone to screw up a milkshake. When's the last time you had a bad milkshake?) In summary, this place is better than McDonalds. But not worth the price. For the right time, mood and moment, it's ok. But I don't see myself going here much more than once a year. read more

I'm not sure why people go crazy over this place. It's ok, but just barely so. The burgers are nothing special, the fries are less than special and the shakes are very good. I'm ok with this place and happy to go if I'm with someone who loves it, but it's not even close to the best burger out there. The people and service are very good and the setting is comfortable. You won't have a bad meal, it's always the same. go ahead and try it, just don't have high expectations. read more

Robert the assistant manager provided excellent customer service during our quick stop for a bite to eat. It was later in the night but the staff was just as friendly and the place was pretty clean. I really enjoyed my meal and my parents enjoyed it too! read more

Salads are really exceptional and huge! Great bang for the buck... Burgers are decent but Five Guys burgers and fries are better. Smash serves booze which most parents seems to be drinking when we go in. Service is friendly. Parking in Waterford location is tuff, it's busy every time we've gone. Waiting in line every time kinda sucks... And ordering is complicated if you're a cheapo foodie like me. Worth a trip... No tipping and table service is something every chain needs to switch to. read more

Usually I love Smashburger, but this location has really gone downhill. It's the middle of the day with hardly any customers and it's obvious the place is filthy before you even walk in the door. Trash everywhere, spilled food and drinks, and you know that great burger aroma that beckons you into a burger joint? Not here. Doesn't smell like burgers at all. Smells exactly like my 20-something son's laundry hamper. C'mon, Smashburger... clean this place up. read more

I was seated next to the door by a gentlemen that didn't look like he worked there. While trying to enjoy my classic smashburg I was bummed into multiple times by people exiting the store getting ranch, smash burger sauce, ketchup, mustard, buffalo sauce and cheese on my new mlp bolo tie read more

Smashburger - Burgers Near Me - Waterford, Connecticut

A bit frustrating and disappointing. It was 8:53 on a Monday night when we walked in, knowing that they closed at 9:30. Typically, we don't want to push it, but 35+ minutes seemed fine. Unfortunately, when we walked through the door, we were ignored by the front of the house. When we got their attention, we generously suggested it might be late (it wasn't). They agreed and we were summarily turned away. The hours of operation are 10:30-9:30, not 10:30-8:55. read more

I'm going to be honest, this is my first Yelp review ever. Today we stopped by for lunch, as smash burger has always been one of my favorites and my boyfriend had never tried it. Let me say, the food was pretty good! Unfortunately, the staff, was not. I work in the restaurant business so I am the first to give the benefit of the doubt, but we were so grossed out we had to leave before finishing our meal. As we were waiting for our food, along with another customer, we noticed an older worker (who seemed to be in training) was working with gloves on. He went to throw something out, and pushed down the garbage with said gloves and proceeded to continue making multiple milkshakes with the same gloves. There were multiple instances, and the other patron and I just kept watching and looking at each other in awe. He did the same while changing the trash, that was right beside our table (which I understand that it has to be changed, but move the can a little further from our food please). We also noticed how not a single table was being wiped between customers, and during a pandemic, that is just unacceptable. I could go on, but I'll leave it at saying the staff was not the friendliest, either. Unfortunately, it got to the point of us packing up and leaving without finishing. It pains me to even make this review, but after this experience, I'm not sure we'll come back. read more

Food was great. The bacon cheeseburger was absolutely delicious. The smashfries were very good too. The service was also a delight after a hectic day of Christmas shopping. Seeing that it's the only Smashburger in Connecticut and it recently opened I expect it to get real busy and be a great addition to the choices available for lunch. read more

Smashburger - Lots of space and a unique burger place. Only one in Connecticut. (For now!) - Burgers Near Me - Waterford, Connecticut

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I love this place. The smash fries are so damn good. Definitely will return to try the many different burgers and chicken. read more

Smashburger - Yums - Burgers Near Me - Waterford, Connecticut

First visit: I had a regular Smashburger and the Smash sweet potato fries. The burger itself was fine, juicy, the sauce (sort of a dijon mayo? not certain) was a nice condiment. I did not care for the Smash sweet potato fries, at all. They were flavorless. Service-wise, the counter person was courteous and efficient. Unfortunately, it took an inordinate amount of time (10 mins or so) for me to actually get my simple order. When it was finally brought to my table, the server could tell I had been waiting a while. She was solicitous, but there was really nothing she could do. I'd go here again, but maybe try one of the specialty burgers and the regular Smash fries. The other ones were disappointing. read more

Food was decent. Customer service was terrible. They should play background music in the store so the customers don't have to listen to the employees argue over who is lazier and who needs to clean up instead of texting in the back. Manager should probably rethink the people they have working here. read more

Quick line, fast order. Clean tables. Nice atmosphere. Food delivered to the table, fast. Food was DELICIOUS! Polite and friendly people walking around cleaning our plates and being overall great. I will come back again and again. read more

Smashburger - Original burger with milk shake - Burgers Near Me - Waterford, Connecticut

E-list team member, Pam, gave us the heads up about Smashburger. You've probably passed it in the strip of shops across from the Crystal Mall. Ignore the unlikely location and garish signage, and head straight in for a burger, just the way I like it: smashed thin with crooked, caramelized, crispy edges. Like most of the burger chains these days, they offer plenty of toppings and special concoctions, but I like a plain old cheeseburger (American, please) on a toasted egg roll. Multi-grain or Udi's gluten-free are available, too. While it has the look and feel of an upscale chain, there are a few critical things that set it apart: craft beer and a selection of wine is offered, as are ginormous fresh salads that can easily feed two. I passed up the flash fried veggies (tempting) for a heap of onion strings (irresistible). For those that like a skinnier patty (moi) with the right ratio of burger to bun, this one is for you. With so few options for decent edibles around the Crystal Mall, now on my monthly run to Target, I'll skip my usual popcorn and head across the street. p.s. I summoned all my willpower to skip the Peppermint Crunch milkshake, but word is the Haagen-Dazs milkshakes are fantastic. read more

Smashburger - Burgers Near Me - Waterford, Connecticut

Do not go. 5 of us went 2 meals came out. About five minutes later another 2. Filly mine came, BURNT . Not just a little but black. Sent it back got another. Not burnt but rubber and dry. Everyone said they would not go back. Then we get to the French fries. If you could call them thst. There was just a little shoestring of potatoes. Onion.rings looked and taste like those onion they make greenbean casseroles with from the can. read more