We came in to Applebees again since we haven't been in a looong time! Our trio app was yummy! Love the pretzels and chicken tacos! The boneless wings were delicious! The dips were good too! Our server was super sweet, Maya!! The restaurant itself needs a major overhaul! The ceiling was literally falling down and the ceiling tiles were moldy, by the bar. Paint was peeling; and it was just dingy. Give this place a refresh, it's a neighborhood hang and could do better! Definitely not appetizing to see a funky place and old vibe! read more

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Applebee's does nothing to escape its reputation as the bargain basement of sit-down restaurants, and my recent visit to this location was no exception. At great risk to my waistline and general well-being, I came here to partake in their unlimited chicken tender and fries deal. I figured the chicken strips weren't going to blow me away with quality but I was surprised to find they managed to actually make chicken taste bad. It was really low quality breading, with the strips falling apart even during the short trip from the plate to my mouth. The fries were barely seasoned too, so there wasn't a whole lot to look forward to on that plate. Service was present but robotic at best, and clearly very enamored of their regulars and disinterested in everyone else. I am actually impressed that anyone would make this place their regular haunt, I always figured masochists like that didn't exist outside of certain alternative circles. If you're looking for value, you have to aim a little higher than this, since Applebee's will always deliver on price and underdeliver on quality. Overall: 2.0 stars --- Pros: - Lots of parking in their large lot. - Prices are always low but... Cons: - ...Those prices are low because you get what you pay for. - Service not something worth returning for. - Seriously, how do you mess up chicken and fries? If millions of Americans with zero cooking skills can defrost this stuff at home, why can't Applebees? read more

I used to love this place. My visit was for my birthday dinner with my family, I didn't mention it to the server though. The waitress was extremely rude to my adult brother and told him to "speak up". He ordered the name of an alcoholic drink however she didn't check his ID and gave him a regular lemonade. When he was trying to clarify later on that is when she said "speak up" very unprofessional. She only tended to our table once so my Mom didn't get a refill. Crazy thing is she explained to the table behind us that she was having a hectic day and APOLOGIZED. If we were shown that level of empathy we would've understood but instead we were ignored and my brother was talked down to. read more

We went here today and got the 2 For $25.00 we started with the spinach artichokes dip and chips was very good. we both ordered the sizzle steak one no garlic have to ask for XX garlic if you want it because it was very little. Steaks came out way over cooked, so they remade them the remake time was a bit long but that's ok no big deal 1 of the remake steaks came out overcooked again, but i did not want to waste another remake just in case, What the Manager did for use was get us enough shrimp to offset the price. Very happy about that. there was some food that was cold but again they fixed this. What I did not expect was not only did they remake the steak they gave us the whole entree. I have enough food for dinner and lunch and dinner again. If I was able to give them 10 stars I would. We will be returning soon read more

Applebee's is not just a restaurant--it's a lifestyle. I walked in expecting some mozzarella sticks and maybe a burger, but I left with a full stomach and a new outlook on life. The vibes? Immaculate. The playlist? Straight bangers. The half-price apps after 9pm? A spiritual experience. Our server treated us like we were the Avengers assembling for one last mission. The food came out hot enough to power a small city. I ordered the Bourbon Street Chicken & Shrimp, and I swear it unlocked a new personality trait. My friend got the Fiesta Lime Chicken and is now considering writing it into their will. If fine dining is a tuxedo, Applebee's is your favorite hoodie--and honestly, I'll pick the hoodie every time. Forget Paris, Rome, or Michelin stars--take me to Applebee's on a Friday night and I'm good. read more

food was horrible besides the pretzels, don't recommend service was horrible and food was cold. don't recommend at all.

My husband and I are relatively new to Richmond Virginia. As we are budget conscious we checked out the two for twenty five menu. The first time we ordered the onion rings as an appetizer and I tried the cheeseburger with a Caesar salad instead of fries. I have a little heart condition and I need to avoid fried food and was splurging with onion rings. The store mentioned onion rings were tender and bursting with flavor. The burger was pink in the middle exactly the way I ordered it the Swiss cheese combined with the meat is delicious. This entree comes with tomato soup I took one spoonful and set it aside it tastes like prego spaghetti sauce. My husband Steve was happy with his choice chicken Parm over fettuccine. On Friday December 19, we went back and ordered from 2 for 25. This time my husband and I sampled the boneless wings. He tried the Swiss burger this time and we shared his fries. Because of my afore mentioned little heart condition I don't often eat fried food but it had been more than one year since I had a meal that was fried so I went with the chicken tenders platter. The servers were polite and friendly both times we were there. These days you have to tell wait staff if you don't want your bread toasted or your fries plain and unseasoned. We told our server Mike who also tends bar that we can't seasoned fries. He took them back and brought a huge order of plain fries that my Steve and I could both share. He stopped by our table to talk and just made us feel welcomed and special. The manager himself stopped by to say hello and we shared a wonderful conversation. This is Southern hospitality at its best. read more

Service was terrible. Had to ask for cutlery after food was delivered. Had to request table cleared at time a dessert being delivered. Sent back one dessert because it was burnt! Waiter went by our table numerous times without bothering to clear it or get someone else do it. Food was over cooked and not served in a timely manner. Food was tasteless, bland and we had to eat around the burnt areas. Only thing worth eating was deep fried, I guess it's really hard to screw that up. Avoid this place at all cost! read more

Stopped in to eat after work yesterday. Stood at the host stand for 5 minutes and no one was around. One server walked by and at least said hello but gave no indication that she cared that we were just standing there or was going to attempt to get someone. One of the two bartenders standing around behind the bar also noticed us standing there and it did appear that he might go get someone but still no one came so we gave up and left. I've been going to Applebee's, as most people have, for decades. But this one can rest assured they will not see another dime of my money. read more

Okay, gourmet food it ain't. But late night burgers, riblets, salads, and beer without the chaos and noise of a sports bar make this an easy choice. The food is dependable and the place is clean. Service is friendly, if a bit understaffed the few times we have been in lately. read more

Amazing server! Tried the valentines drinks and they were both so good esp the cupid one! read more

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We went there on Halloween because kids are free with their costumes on. Naturally, they were busy. The waitress we had was very nice, but I think she was overwhelmed with the amount of people there. The overall experience was good. The only negative I can say about the trip was the chips with the spinach artichoke dip were overcooked and we had a lot of broken pieces. read more

I had to get my tires repaired across the street at Costco and came here to have lunch and wait. I got the blackened salmon with two veggies as sides. I substituted the mash potatoes and got green beans instead. Food was great. I always worry Service was fantastic from the second I was greeted at the front to my server who came to check on me multiple times. I think it was very sweet that this twenty-something waitress kept calling me "love." She must be from the south but isn't Virginia the south anyway? read more

I am simply rating the customer service for the purpose of this review and NOT the food I ordered. My issue is how poorly I was greeted by the host. I made an online order today and was advised my food will be ready at 4:12 . I arrived at around 4:16pm and as I walked in I was not greeted. I had to literally look around and stare at the host in his face for about 2min before he asked if I had a mobile order. I responded yes and then he pointed to a sign that said restrooms and said I would pick my order up near there. I walked through the restaurant and waited some more as nobody was at their station to ask about the order I placed. One girl asked if someone helped me I said no and she walked away assuming she went to get someone. Another 5 mins passed only for the next person to tell me my order is t ready yet. Overall I ended up eventually getting my ordered. I checked my bag before leaving and everything was correct . However some of the employees today were not doing there job. read more

Took me and my girlfriend an hour to recieve our drinks after we sat down. waitress was kind, but after waiting that long, she brought the wrong drinks. not normally an issue since we both have service Industry experience, But no apology no accountability. when the food did arrive, the quality was sup par. more expensive, less attentive staff. Just go to chilis if you want your cheap decent sports chain. read more

We went out for appetizers and drinks tonight and Jorden our waitress was absolutely amazing!! She was on top of every empty drink, checked our status regularly and had such a smile and outgoing personality, we loved her!! Definitely will be back when she's working!! Love you Jorden!!!! read more

The visit went well as far as casual dining goes. The crowd was pretty light for a Saturday evening near 5pm, so we were seated almost immediately upon entering. We happened to be seated by our waiter who took our drink our as soon as we were seated. This (ordering the drinks as soon as we were seated) was nice because he gave us time to look over the menu and by the time he returned with our drinks we knew what we wanted to order. This evening we weren't starving or anything so we both ordered from the appetizer menu. This was also a good idea because our orders came out faster than ordering a regular entree (and we didn't want to be in there all night). Our apps came out just as we ordered them; the food temperature was also perfect. This was a good visit and I would visit this Applebee's location in the future...as long as it isn't crowded. read more

Applebee's Grill + Bar - Sangria! - American Near Me - Glen Allen, Virginia

A little disappointed in my whole experience. I went in Monday 1/8/18 around 3:15 pm to get my favorite Applebees menu item, the French Onion soup. They were not busy, at all. I stood at the hostess desk for about 5 minutes without any recognition. Then i just decided I'd go to the bathroom and seat myself. I sat at the bar for another 5 minutes without any recognition, again. Then a gentleman waiter/manager on the opposite side of the bar asked if I'd been helped. I shook my head no. He then told the bartender i needed help. I ordered my soup. As i was waiting i noticed a dust ball by/in the napkins...gross. My soup came about 25 minutes later and there was less than the expected amount of cheese, which is a huge part of French Onion soup. That being said, I've had way better experiences. read more

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No body came over to serve us. We watched other people come in, get seated, and there orders were taken right away.... I've never had worse service.We recieved NO SERVICE in the 20 minutes we were sitting. we walked out. I made sure to tell the host that no body came up to serve us. They seemed not to care. I will never be coming here again. read more

If you live in the Innsbrook area this is THE neighborhood bar. I've had many good meals at this place. Applebee's is significantly better than Chili's. Everyone knows that but I digress. I recommend the Classic Broccoli Chicken Alfredo Pasta. Tell them John H sent ya. read more

I walked in and no one was at the host section. I only waited a minute or so before somebody came when they got there they simply looked at me. This went on for about a minute until they asked in the quietest voice possible "how many" I said one they picked up some menus and put them on a table and walked away to go clean another table. As I sat down, looking at them confused they looked up at me like I had the problem. no "OK follow me"or anything. The waitress came after about five minutes, asked if I wanted to start with a drink then immediately if I was ready to order, I told her no I needed a minute. She came back with my drink about five minutes later then asked if I was ready to order again. I got an appetizer. she did not check on me until after the appetizer was brought out which was about 10 minutes then asked me again if I was ready to order. I ordered my food and I got a cocktail. Cocktail never came. Thankfully they didn't try and charge me for it or it would've been a movie in there. The food sat in my stomach, like a rock almost immediately. On top of that when trying to pay, I wasn't given a book to put my card in so I went to the hostess section after waiting about five minutes for her to come to my table again. When I went there, I was still in view of my table, just in case she came to get my card. She came to my table, shook her head, like I didn't pay then I called for her attention and asked her if I paid it up at the front she said "no you can pay with me". I paid it and left no tip. obviously. I know small parties are not the most exciting bc smaller tips. But I always tip when the service is solid. I almost left one bc I felt bad but bump that. read more

This visit to Applebee's was okay. It was a Friday night and they were pretty busy. The table behind me ended up getting their meal for free because of the long wait. Everything was decent. The nachos came out cold, cheese wasn't even melted. I made the waitress aware and she took $2 off since I decided to keep them (didn't want to wait again for the appetizer). I tried the bourbon street chicken and shrimp and it was just ok. Didn't have enough flavor for me. Next time I visit I'll stick to a burger and fries. The drinks were pretty good and the staff was friendly and polite. read more

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Update I went back and ordered the same thing at the same location, wow what a big difference two weeks made. The curbside order never came to my car after waiting 15 minutes I called and they told me they are coming right now. While I was waiting two Applebee employees came out the curbside to go door and was dancing and made a video of each other booties. When I finally got my food and started eating it was horrible, the ribs you could look at them and taste them and see they weren't even slow cooked. I called and spoke to one the manager Roy he would only refund me HALF OF MY MONEY after horrible service and horrible food. STAY AWAY FROM THIS APPLE BEE'S I know I will. read more

We went for lunch on a Monday. There was no one to greet us, because there was only one waitress and one bartender. We got the 2 for 20. The salad was large. The burger was good but the bun was sopping with butter. The steak was ordered medium but came well done. The mashed potatoes and broccoli were ok. The sodas were $2.50 a piece.... wow. All of this would have been ok if the waitress had been more aware. We sat next to the front and heard all the people that were angry about not being sat in a timely fashion. Then she chose to have a fight with an elderly customer about her walker. The whole place needs better management and help. One waitress can't do it all on her own. read more

I don't think large chains like Applebee's are really affected by Yelp reviews. But I'm doing one anyway! :: GRIN:: When you're stock is traded on the New York Stock Exchange (NYSE: DIN) at $80 bucks a share you tend to not care about your public image. DineEquity, Inc. (formerly the IHOP Corporation) paid $2.1 billion in an all-cash transaction for Applebee's back in 2007. They are a giant of a company. It's no wonder the bartender took his sweet time even showing up! We walked in at 5:00pm (Happy Hour time) and sat there for almost 10 minutes before the guy even returned from whatever it was he was doing. While we sat there drinking our beers I noticed the staff all huddled in a corner performing some creative "team building" exercises. Neck massages, playful head locks, mild gossip, and then finished off with what appeared to be a "Scrum meeting" (you can Google that) We were only here to kill time before the Yelp Elite event. Thankfully we got out of there in 30 minutes. To be fair the hostess was on point, and it appeared the waitresses' (those who were actually working) seemed to be doing a good job. I know it was a lull before the dinner rush but you still need to be professional during slow business. When it's slow like that it makes no sense to make people wait. Crapplebee's Neighborhood Bar and Turd. read more

Applebee's Grill + Bar - LOL - American Near Me - Glen Allen, Virginia

Stopped by here with a friend after an evening of tennis, and I have to say I was not impressed. One doesn't go to Applebee's for a 5 star experience, but there were some serious problems with the food. --Food: We ordered a plate of hot wings as it was 1/2 price apps and I ordered a bacon cheeseburger with fries. The wings were fine; saucy and tasted good. The rest of the meal only went downhill from there. Immediately upon receiving my fries, I noticed they weren't that hot. I'm not even sure that one would consider them warm. Whatever, I told myself, I was partially filled from the wings and had a burger (which was what I was most looking forward to), so I figured I wouldn't be eating many of these anyway. Sadly, the burger, despite being requested to be medium-well, was incredibly dry and quite lacking in flavor. I don't normally use much ketchup on my burgers since I like the taste of the burger itself, but I had to use some with this, else I'm not sure I'd be able to swallow it. The bacon was slightly overcooked too. If there is a saving grace to this it was that while a bit dry, it was still edible, and I was pretty hungry from 3 hours of tennis, so it mostly all got eaten. --Cost: For a dry and bland burger and tepid fries, $11 is way too much. The wings were half off and were definitely worth the price. Also, my friend was tapping around the touch screen device on our table and somehow managed to purchase a game of Memory that lasted about 20 seconds and cost him a dollar, which I found hilarious. I think he probably tapped too fast, but those games really shouldn't cost that much, haha. --Service: Our waitress was nice, but service as a whole was pretty slow. (Order taking, food delivery, and handling of the check). I wasn't in a rush, which is good. --Atmosphere: It's an Applebees. Was reasonably clean. --Overall: Maybe my expectations are a little high, but I would be extremely hesitant on coming here again. Our server was nice and the wings were reasonably tasty for being half priced, but that's about it in the way of positives. Instead of spending $20 (with tip), I would take $5 fries and burgers from any fast food place in a heartbeat. It's possible we had an off night, but it was off enough to not really encourage me to come back with all of the other options in the area. Maybe other Applebee's are better, but this experience was an Apple C Minus for me. read more

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The bartender Haeberlin is the absolute worst. No matter how many times I said thank you..."mmmhmmm". Infuriating. His service was sarcastic. He's enough of a reason not to return. Did I Tip? Mmmmhmmm. A lot less than I would have for Mr. Mmmhmm. Stop being an arrogant Jerk and say you're welcome and you might actually see customers return and tips increase. read more

The only good thing we had was the buffalo wings. They were top notch. The side salads were just blah. Usually a side salad is at least good. I had the bourbon street chicken and shrimp. It tasted just like that. Like it had literally been on the street. The chicken breast was puny and thin. It had about 4 puny overcooked shrimp and nothing had any flavor. I thought the bourbon street part meant some good bbq sauce. Nope. Just dry and flavorless. read more

Applebee's have apparently has gotten mediocre in service and the food is now over priced . What used to be a good experience is now met with hesitation. The food did not look or tasted appealing and served lukewarm; drink was water down, not even a smidgen of alcohol taste. I'd rather just make groceries and cook at home. No more after work hangouts to spend money on a barely adequate meal. read more

Best place ever I love there wings and drinks. The service is great and nice. I would come here again.

Extremely terrible service and the worst food ever!! Stay away from this place !!! Never never again Applebee's!!

Ehhhh not going to Applebee's again. This experience was so lackluster. It should be a shame on me though because what do you expect to come of a 2 for $25 meal? Despite my thoughts on the whole experience, the place was packed. Definitely can't fault them for that. But, everything from the food to the staff was tired. Our waiter was so monotone and seemed like he wanted to be anywhere else but at work. Our food took forever to come out. The appetizer, boneless buffalo wings, were good. My entree was a chicken and shrimp skillet that I really didn't like. The flavors were odd and she brought it out on a plate, not a skillet. Husband got fried shrimp and said it was just meh... The manager came over without us having to ask and he apologized for the wait and gave us 10% off of our check. That was really proactive and nice. Unfortunately, it wasn't enough for me to go back. read more

Slow. Took 40 minutes for a chicken wrap.. with the restaurant 1/3 or less. would not recommend.

What a bargain to enjoy half priced Classic Combo at the happy hour, 3-6pm. The server was good but they are under-staffed. read more

Applebee's Grill + Bar - Classic Combo - American Near Me - Glen Allen, Virginia

Terrible service. My meal didn't come with all the items included on the menu. When I called Applebee's, the manager Albert told me they didn't have the item and that it was my responsibility to call Uber Eats and inform them they have Applebee's menu listed incorrectly. No wonder they're going out of business. read more

I decided the other day to have lunch in Applebee's as it has been a while. I was hungry for a good burger. After looking at the Menu, the Bourbon Black & Bleu Burger got my attention as it had Caramelized Onions, Bacon, Red Bell Pepper, Jack Cheese & Chipotle Mayo. I ordered it Med Rare with French Fries. I did ask for additional Bleu Cheese. My Server was Britney, and she came by twice to let me know it would be ready soon, as it took about 20 min. for the burger to come out... The strange thing, I do not think there were 8 people in the place and most were already eating... When the Burger came out, I could tell the fries were already OVER cooked and I was correct. They just left them in the Fryer a little too long and I felt like when I ate a Fry, I had to chew on it for a while or wash it down with water... I was disappointed in how the fries were cooked. Upon biting into the burger, it was Well Done with NO seasoning. Remember, I asked for Med. Rare. The Burger was dry as though they had cooked it for 15 min. I debated on whether to send the whole plate back or not, however I was in a rush as I had the dog in the car and I did not want to wait another 20 min for another dish. Britney came over to ask me, how was everything. So, I was honest with her and told her I would NOT order this again as they must have a NEW Cook in the Kitchen who does not know how to Cook.... She said, the regular cook had been sent home so they could give this NEW cook some time on the grill. Now, I can understand as to why it took 20 min, and most of all... why everything was OVER Cooked.... I paid for his Cooking lesson. I am giving it 3 Stars because Britney did offer me a FREE Desert for my disappointment, however I said NO. If it was not for her, I would have giving Applebee's 2 Stars. So, I think it will be a while before I return to Applebee's. read more

This is the worst location, I always have issues and have even posted a review on here but some how they are getting deleted!!!!!!! Everytime I go I have to stand around for about 6min before getting greeted and then another 6min before a server even comes once at the table. I just went on Feb 9, 2012 and the service was just as bad. What really got me mad about this visit was the fact that I ordered the 2 for $20 with an app of Spinach and Artichoke Dip, my gf got the Chicken Fettuccine Carbonara, and I got the Bruschetta Chicken. Well the manager brought out the app. Guess what there was only 10 full chips and the rest were crushed (no more than inch in size). He is the manager, how does he see that as acceptable!!!. Next came the entree's. The guy who brought it out saw we were done with our app, and left it there (it takes almost the entire table) and instead goes and takes some girls plate a few tables down. My Bruschetta Chicken didn't even come close to what it is supposed to look like! It looks like it was all put in a deep fryer and given to me. I have posted a picture of it. My gf's Chicken Fettuccine Carbonara was decent but missing the grape tomato's!. Lastly their healty selections contain transfat and are also about $3 more than a regular entree of the same thing. Also the waitress this time was much better. read more

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Wanted to eat Applebee's dessert since so long and finally got a chance to try one. So I had triple chocolate meltdown : It was super yummy. Totally loved it. Service is good. Staff is friendly. read more

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This is the worst apple bee that I have even been to I waited 2 hours and the food was wrong twice the waiter disregarded my order didn't write it down and made me miss a comedy show read more

A wise friend of mine once said "Applebee's is aggressively mediocre" and I couldn't agree with him more. Tonight me and my friend went to Applebee's, for me it was the first time in years. To start off with, our server was great! She was very attentive and helpful. I can't remember her name, but if I did I'd definitely recommend her. Then we get to the food, my friend and I ordered off of the 2 of $27, which isn't a bad price. We had the honey bbq wings, and those were alright, the sauce wasn't amazing, but okay. Then I got the lime chicken with shrimp, and it was a tad burnt, but otherwise pretty decent. Then my friend got the 4 cheeses Mac and cheese, and I tasted some and the macaroni, and the cheese was pretty creamy, but not too awful. Honestly for what you're getting, the 2 for $22 or the 2 for $27 aren't bad prices at all! Then we get to how dirty the place was. It looked like it hadn't been swept all day and there was literally a pile of trash under our table! I would've rated this a 2/5 stars, but the great service knocked it up a notch. Probably won't be returning anytime soon, there are better options around. read more