After three years we decided to give KJ another try. We have now been there twice in as many weeks. The service has been attentive on both occasions. The food was enjoyable. The noise level was low enough to allow for pleasant conversation with our dining partners. Putting it back on the rotation, particularly for late evening dining. We hope this is the "new normal" here. read more

My wife and I visited this establishment again after 3 yr. wait. From last disastrous experience. Service was mildly better. However, when we requested a booth. None was provided. We were seated in the middle of room. Three were plenty of booths. Other patrons that came in after us were seated in them. Food was terrible. She had chicken tenders, really salty fries, and a margarita, that was pure mix no tequila at all. I had the bacon jack burger, really salty fries. Both meals made us sick with explosive diarrhea. Almost instantly. This was our last visit. There was little to no change in quality of food from 3 years ago. My advise. If you want to get sick and pay 50.00 this is the place for you. If I were gining a star rating. It would be a 0 out of 5​​ read more

Friday night kickbacks was fun as usual. I ordered the fish and chips that also have a large dish of slaw. The fish was golden brown, crispy and flavorful. The finely chopped coleslaw is one of the best around. Now , the fries need some attention. They were limp, slightly oily, just not pleasing. We had one of sweetest servers. She was knowledgeable of the menus just as kickback always provides. Management really hand pick their servers and Keis was definitely 5 stars. Everything was delicious, except the fries. I just won't order fries, because I will return. Thank you Keis. read more

Kickback Jack's - Fish n chips - Sports Bars Near Me - Richmond, Virginia

Cool sports bar that has all the usual suspects... burgers, wings, pizzas, salads, and even steaks! Watch your fav team, NFL, NHL, NBA, MLB on the multiple TVs! There are dozens! Great cocktail and draft beer menu! They have karaoke night, and other fun events! As far as sports bars go, this one locks it up a notch!! read more

After a long day of traveling, cooking dinner for my family of four was not an option. We met a few friends at Kickback Jack's it's the cutest sports bar we were seated right away without a problem. I ordered the grilled shrimp, mashed potatoes and green beans. My husband had the Cajun chicken and shrimp pasta and my kids had burgers and Mac and cheese, we loved our food. read more

Kickback Jack's - Sports Bars Near Me - Richmond, Virginia

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Let me preface this by saying; I have always loved KBJ's. The food and service have always been amazing. However this time was a bust. The food I purchased, 60 wings, appeared to be overcooked and slapped in a container. Disappointing for sure. read more

The beef ribs were great; however, the sides were not. The fries or a salad would work best. The Mac and cheese was too wet almost like squeeze cheese and the potatoes tasted straight from the box and salty. read more

Food and service were very good. Spinach artichoke dip was delicious. Fried pickles and wings were tasty. Salmon was brand and under cooked, but everything else was good. read more

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Waitress rushed us through dinner and was very rude. Food was very greasy Fried fish was served all broken up on top of fries. Definitely has declined read more

The service was okay. The girl was super nice. There wasn't that many people there but we went early for happy hour. I got the boneless wings which were delicious! My friend and I got the down east cider which was delicious. A great place for simple bar food but nothing fancy. I was going to give my waitress the change but she kept it without me having to tell her. Which is fine. read more

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The day you are looking for an answer to your drinking,sports and a good friendly atmosphere this is the place!The service is top-notch,the staff is friendly helpful and knowledgeable the recommendation are always great and the food is awesome especially the wings,please take time during your favorite sporting events to enjoy this awesome restaurant and bar! read more

I think this was a good restaurant and a good sports bar. There were TVs from every possible angle your head could face. We had to partake in some wings and got grilled ones with some ranch. They had a nice crispy outside and tender inside. The carnivore flatbread was pictured prominently in the menu, so I had to try that as well. It was really topped with meat and a good amount of cheese. It was definitely a tasty item to share. There was a lot of seating so the booths were spread out well. The service was a little meh, but they give very large cups for water and soft drinks, so it's not as quick to need a refill as other restaurants. I'd love to come back during a big sporting event for the ambiance and those food sharing items. read more

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We were greeted by a nice host, who called 3 servers, the 3 servers proceeded to look at us and right in-front of us stated that they didn't want to take our table. We are non-white, so it was very racists and just made us feel bad from the start. The server that did take our table was nice. Unfortunately the damage was done. To further add to this bad and unpleasant experience, we got 3 raw wings (that we noticed). To be fair we ordered 80 wings for the table, but some of our family members didn't bother to see if they were cooked since the wings were rather small. We looked thru the bones and we did find 2 others that had pink stains on the bones... can't say for sure if those were raw. My biggest problem is that my wife is 4 months pregnant and we saw 3 illness that can cause a miscarriage if she ingested raw chicken. In the end, the manager didn't even come to the table to apologize, the server was apologetic, did remake 1 order of wings and gave us 50% discount on 1 order of wings. NOT the entire bill, just 50% off a wing order which was like $12 off... crazy after considering the potential of making someone really sick. We still gave the server 25% tip, because she was great. But definitely won't be returning. read more

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I got the wing lunch combo, it consisted of 6 "wings" and fries. Unfortunately my take out order was messed up, I ended up getting boneless wings instead of fried which were small in size. The garlic buffalo sauce did taste like a sour buffalo sauce with some garlic flavor. Fries were very typical, quite average. This was a lunch special for $9, which you can't beat for 6wings and fries. Overall an average food place, minus the incorrect order. It's not a bad place, on another day I'm sure it would be better. Food: 5.2 Staff/service: na Overall: 5.5/10 read more

Kickback Jack's - Boneless Wings - Sports Bars Near Me - Richmond, Virginia

I ordered a salad with salmon. The salad was great but they left off the raspberry vinaigrette. The server noticed it was missing and brought some. It is much better either way the dressing. The salmon was burned. I mean black and crunchy on the bottom, which is the reason for 3 stars. I was there for a retirement party. The service was good for such a large group. read more

Kickback Jack's - Dining area - Sports Bars Near Me - Richmond, Virginia

I'm a regular guest at Kickbacks because I like the food and special the grill wings, but service is getting worse at the Broad location recently.. I had to ask Drake ( bartender) for another drink the whole time I was there with an empty bar . read more

I'm going to keep this brief. I went with a friend Thursday night and it was moderately packed. Getting seated took relatively no time and the host was nice and attentative. I ordered the fish and chips and my friend got the burger. The following morning I had severe diarrhea. With that I unfortunately can't recommend this place. Maybe it's my bad for ordering seafood, but yeah, not very pleased. read more

Celebrating my sons 20th birthday yesterday 2/25/25.. my 73 year old mother ordered a Philly cheesesteak.. after eating more than half the sandwich she discovered MOLD on the bread!!! I could say so much more but I'll let the photo speak for itself! Management team ensure your teammates do better! NOT GOOD! You are putting people at risk of becoming ill!! Throw that old mess out!! Truly unacceptable! No excuse!! read more

Kickback Jack's - Molded bread on a Philly Cheesesteak - Sports Bars Near Me - Richmond, Virginia

Never really too packed when I come. They make my favorite drink which is a liquid marijuana (it's hard to find and no actual cannabis is in the drink). I enjoy coming sitting in an empty area and watching the game. Or if you want somebody to talk to there always seems to be somebody friendly at the bar. read more

Kickback Jack's - Liquid marijuana - Sports Bars Near Me - Richmond, Virginia

This is a cool restaurant. Sports bar type. TVs everywhere. Great staff. Food is very good. My wife and I had the mild Buffalo wings. They were perfect. Very fresh and tasty. Also had house salad. For the price it was an excellent choice. The menu has just about anything you might want. Well worth a visit. read more

Gone down hill. Mgmt is to blame and called me a liar nor would give me his name. Pick up order for a Med Rare Prime Ribeye, got raw, called 5 times and no answer. Called next morning and he said he won't do anything bc it was not day even though I had the whole steak I could bring. Very thin ribeye that looks like it was taken from a freezer and cooked. They used to be good and consistent.... read more

Kickback Jack's - Very thin, supposed to be med. rare - Sports Bars Near Me - Richmond, Virginia

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I'm a little disappointed in this place. The last few times I've been service has been horrible and food has been mediocre. We went for lunch and after being seated no one greeted us or took our drink order for at least 30 minutes. We had to flag a server down. Then they offered a table of 7 ONE appetizer for our wait! After finally getting our drinks, we again waited for someone to take our food order. All while watching other patrons come in, get seated, and order before us. I do not recommend going if you're not sitting at the bar, which makes you VIP I guess because no one over there had to wait for anything. read more

Heading back to Hbg from MB and stayed overnight and was looking for a nice sports bar nearby. Wow were we surprised! It's like they called my husband and asked what are all of his favorite meals? He couldn't decide but ended up with a spicy burger and fries. He loved it but was too much to eat! The waiter "J" was fabulous and made many suggestions and when he was busy Amy slide over and helped out. Great food, Great Service, Great Atmosphere Wish we had one near us. read more

Kickback Jack's is a restaurant my family, and I always recommend for sport game nights. The service could use a little work, but the ambience is more of a sports bar type. The food is amazing once you try the spinach dip and ribs and chicken tender meal you'll know what I mean. So for anybody in the Richmond or Fredericksburg area, please go to Kickback Jack's. It is very nice. read more

This is great sports bar setting but also a place to bring the family. The cocktail menu was filled with great choices, and all the drinks were actually fireee. the steak was cooked perfectly, to my preferred temperature. And overall a place to have great laughs. I definitely come back to grab a drink and watch the game. read more

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I always stress how customer service can make or break an establishment, but these folks here need a special kind of training. They should call this place Kick them out Jack! I was on my wing kick and heard from an associate that they are pretty good here and so I went to try them. We were seated at the bar ( the place was empty). The bartenders never acknowledged us, we had to get their attention although they were right in front of us. My sister requested her customary glass of wine and I asked for the menu. We received neither, did I mention the place was empty. The bartender seemed to be bothered that she had to serve us. We decided we'd had enough and would take our business elsewhere. I didn't order anything, and my friend didn't finish her wine. I really wanted to give this place a chance, but the customer service is horrendous. read more

Kickback Jack's - Guinness Draught stout - Sports Bars Near Me - Richmond, Virginia

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Walked in got seated only to sit there for 20 minutes, not 1 person said I will be right with you NOTHING!! Got up and walked out the door for the same hostess to say thanks for coming and come back again.... Are you freaking serious? She just sat us! Poor management! Never again read more

Please please please don't go here! I got food poisoning from their wings and was on my death bed for two days! I bite into a few wings they had a smelly stench I threw them away and the next day I was extremely ill! I called two days later and was put on hold for 30 minutes when I finally called back in the morning I spoke with a manager who dismissed the issue and said he couldn't offer a refund. The food will get you sick! The customer service is beyond horrible. I wouldn't recommend anyone eat here read more

Ordered grilled wings . $13 for 10 wings . They were ridiculously small. Like half of a bite small !! read more

Kickback Jack's - Quail wing !!! - Sports Bars Near Me - Richmond, Virginia

The food and service is really good. I like the ambience in the restaurant, it's the right amount of sport bar and family restaurant.

I've had & experienced better at other kickback Jacks. The wings were overcooked & the ambience was dark & dirty! Do better management, I will not go back!!! read more

The food continues to be excellently prepared & plated as evidenced by our return visit yesterday. A very well managed restaurant and our server Taylor was wonderful. read more

Talk about going downhill, and unfortunately you can assign all of the blame to management. The food is good, but the service is terrible--and it isn't news to the managers. In my case, I've brought it to their attention, and they've denied it, stating they take a lot of pride in their staff's level of service. Ultimately the problem is they've got a bunch of young ladies who want to spend more time socializing and flirting with visiting friends and older guys promising big tips than take care of their tables. Food arrives not quite hot and without requested or included items. Dirty plates are left on the table, despite the fact that they're crowding the table. Refills go unoffered or forgotten. Check ins never happen. Sometimes one has to chase down a waitress where they're congregating and playing at the front to get your check. And there's always an attitude that the customer is bothering them with any kind of request for something like a straw, extra napkins, or missing meals that we can see languishing on the kitchen passthrough. I even gave up on curbside pick up--I called to have the food brought out, as their site instructed, and the person who answered the phone--who turned out to be a manager--insisted I'd have to come in to get the food. When I came inside the front welcome station was crowded with young ladies in short shorts and waitress aprons laughing and passing their phones back and forth as they compared things on social media. And it was with ill-grace the manager gestured to where the bag of food was located without a thank you for the business or have a nice night as I left. Remember--management has been told, they dispute that any of these experiences happened on multiple visits, and they take pride and praise their team. My family won't be going back, which is a shame, because it's a great place to watch sports and delicious food, when it arrives and is still hot. read more

Visited this restaurant for an alumni football watch event. Unfortunately the afternoon was soured by terrible service. The waitress came to introduce herself basically as an afterthought after we had already been waiting quite some time. Then brought 3 drinks with 1 straw and took quite a quite to produce two more. We waited at least 30 minutes for our food at which point our 2 year old was getting seriously restless. But as we searched for our waitress to ask for an update, we noticed she seemed to be dodging us. Finally when they brought the food, I see that they've brought pepperoni pizza for my child when I clearly asked for cheese, and the waitress has completely neglected to put in the side order foe my child's meal. All of this I could have taken, but then we notice she seems to be a fine server for some guests, just not for my family and the Black women we were sitting with. I never want to assume racism, but I have got to think that must have played a part here, and it left a sour taste in our mouths. The restaurant gets 2 stars mainly because the food was good and the manager listened to our complaints and attempted to assuage them. But to be honest, I don't really see us returning in the near future. read more

fish and chips were soggy. chicken sandwich was soggy, as a previous line cook i know better than to send food back to the line. manager Herb Smith was dismissive of all concerns and was indifferent and offered no discount even when asked. he did "promise" to have a talk with the line cooks. ya right. i go here alot, worse experience ever 11/21/24. bill was $80 for 3 adults. server was great tho and not slow, like they usually are. read more

Awful food - the wings were not good the buffalo honey sauce made the chicken taste rancid. Their menu is very limited. We def won't be back the service was very slow and we couldn't find the waitress most of the time and she had four other tables close. Only thing good was the cold beer - hard to mess that up ! read more

Last night was my first time here. It was horrendous service wise. The service from CC sucked donkey balls. I mean seriously. This girl came to the table after the manager pointed out to her we arrived. I had never saw the menu so I asked for a couple minutes. The menu is not extensive at all but she didnt come back for more than 15 mins, until the lady wearing the key ring on her wrist sent her back to our table. Which brings me to this lady - she was clearly the manager or in some sort of leadership role yet she was helping only one table in particular while multiple were waiting for help. She saw us looking around for our waitress but never bothered to ask if she could bring us something to drink or even let us know she would send our server over asap. Back to CC- she finally took our order and we requested wings to start and 2 entrees. We got the entrees a good 15 minutes before the wings. It was pretty much in line with the rest of the bad service so we didn't complain- whatever. CC didn't bring our food out, some other waitress did and the lady with the key ring bought over the wings. She didn't return to check on us or ask if we needed anything, which I did, I wanted another drink. She came back about 20 minutes later, when we were done eating. She again didnt ask if we wanted anything besides a box and the check. Her third trip to our table and her only question was "would you like the check and some boxes?" Sure CC we will take the check and you take this lousy $2 tip that you actually don't even deserve. On the way out, we walked by another manager, this time a guy chubby darkhaired guy, who didn't ask us about our meal either. The only person in this entire establishment that provided any type of service and gave an impression of caring about his job was the guy in the dolphins jersey who seated us. He was pretty cool and consistent, nice on the way in and out. The good part (or bad depending on how you look at it) is that the food was really good. The korean BBQ wings are really amazing. The flavor is sooo good. I also had the seafood platter which was pretty standard, not spectacular but definitely no complaints. I loved the fries so much. My dinner partner had the cajun pasta which was also delicious. I had the pear paloma drink and I was pleasantly surprised by the amount of alcohol. It was not watered down at all and the flavor of the drink was nice and refreshing. I would definitely eat the food again and recommend it. Maybe I will try pickup. Lastly, there's a million tvs in this place set up in every angle and there were like 3 football games on last night. Why was every single tv in the place playing the same damn game? not exaggerating at all. Every. Single. TV. The same game. TF??? read more

It's a hit or miss majority of the times I go there. It's good when it's good tho. Sometimes they don't have my extra sauces I ask also. Once I also ordered some calamari and they were professional enough to call me and let me know it was unavailable but it was already paid for. I never received my money back read more

Gross!! I've had this pasta from Kickbacks on Midlo and it is amazing and nothing like this one! Ordered a little before 11pm and the food was terrible. Pasta is extremely bland, had little sauce and no red peppers so essentially paying for things i did not receive! Will not be going back !! read more

Kickback Jack's - New Orleans Pasta - Sports Bars Near Me - Richmond, Virginia

Went shopping at Costco around late lunch time. When we checked out the food court was very busy with lots of people waiting for food and all the tables were full. So we decided to skip lunch there and go to Kickback jacks which is not too far away. The lunch crowd was just about gone so seating was immediate and service was quick. Jasmine took our order correctly and the burgers came out hot. I had the burger with bacon and my wife had the burger with mushrooms. Both were cooked as ordered. There burgers are really good and almost too much to eat. Instead of fries I ordered broccoli and my wife ordered slaw. The restaurant was clean and inviting. They have daily drink specials too. We have always had a good meal there. No complaints. read more

Kickback Jack's - Hamburger with bacon - Sports Bars Near Me - Richmond, Virginia