Wish I could give a -5star rating my experience has been terrible. I'm currently at the Twelve oaks location after 2 trips the the Somerset location. After I was given the wrong phone carrier for my iPhone on Jan 4th I return the 17th to exchange it. I ended up spending at least an hour and a half during my 2nd trip, they gave me the wrong color phone, and I had to leave to spend another 40 minutes in an AT&T store getting my phone active. It's January 25, 2015 it's been another 1.5 plus hours spent on a Sunday, and my brunch plans are cancelled with no clear solution insight. I currently don't have cell service and am well worse off compared to before I entered the Somerset store. I'm really not into giving negative reviews, but seriously, I've been here long enough to complain to the managers, call the other store, and write this review. I expect better. read more

I came into the store with a phone with multiple issues relating to a phone and two different apple IDs and Cedric was the most helpful person I've ever worked with in a phone store/situation. His patience, knowledge, and calm demeanor are definitely an attribute to this store. Ask for Cedric! read more

i don't care what Obama says I love my Iphone & Ipad & Power Mac. I especially love the fantastic company Steve Jobs resurrected & i really really Love Apples stores. This almost makes coming to Somerset collection worth coming too!! The Service here as in all Apples stores is superb. Geek heaven! PS Anyone who prefers a Crackberry over an Iphone almost deserves to have lost to Mccain/Palin!!!!!...........Almost read more

Upgraded my phone today; had an appointment, which I recommend. Whole experience was nearly two hours. Worked with several associates; one who diagnosed issue with my battery on three year old phone and then sales associate who assisted with my transaction, including transfer of all iCloud data. Both were knowledgeable, efficient and friendly. Full disclosure-it's a crazy atmosphere so expect to spend some time here. read more

Apple Somerset - Fifty employees were assisting hundreds of sixties era. - Computers Near Me - Troy, Michigan

The Apple Store is one of my favorite stores at Somerset. I come and visit the store almost every time I come to the mall. The staff are extremely friendly and knowledgeable about their products. One thing I've noticed is that anytime an apple product is in hott demand and other apple stores are out of it, this store for some reason always seems to have extras or always have a higher volume of stock. cons: high price for accessories + long wait times for a Genius Bar appointment. Tips: Accessories: check out www.focalprice.com Genius bar appointments: make them online and save the hassle of the wait. read more

I love my iPhone but I hate when it malfunctions on me because I have to go get it repaired, I can't just take care of it myself. And usually, I am forced to wait at least a day to get an appointment (which is nerve wracking at times because I use my phone for business and if the phone doesn't work, how am I supposed to?). Whenever I have to go in, it doesn't matter if I arrive right on time or 20 minutes early (as was the case today), I still wait. Today they told me "we should be able to get you in a little earlier" since there was virtually no one in the store and plenty of "geniuses" milling around. My appointment was at 11:45am, I checked in at 11:20, fingers crossed that they would be able to see me early, and settled in. And waited. And waited some more. And waited until noon when someone came over to me to help me. Thankfully, when I told her the problem (and it was the second problem of the same nature in 2 months that I've had to come in for), she didn't even attempt a repair, just offered me a replacement phone on the spot. I was out of there 5-10 minutes after I had seen her. Now if only there was a way I could fix the phone myself from now on and avoid the judgemental stares when I have to tell them I have a PC at home. read more

The Apple Store: Where Rude is Cool. I guess that's just what happens when you put all the cool kids in one place. Though I can't say my experience was all that bad, I always feel like I don't quite "Cut it" as an Apple Customer. Like I'm just /not quite/ trendy enough for my sale-person, or that they are silently judging me for not having waited in line long enough to prove my devotion to the latest thing out of Cupertino. One day I'll be cool Steve, one day! read more

I had a great experience yesterday at this Apple Store. I was quickly attended to and provided with very friendly, honest, and knowledgeable advice on an iPhone5 cover. The employee handled the transaction from his iPhone and sent me right along. And while I was taken care of, my daughter happily played a frog game at one of the "kid tables". What a great concept. read more

Although I thought I might have to buy a new iPhone, Blake at the Apple Store in Somerset Mall (located in Troy, Michigan) took a few minutes of his time and gain access to my and turned off the accessibility feature. That was the problem. For this service, I was charge $0. Thanks for the friendly customer service, Blake, and the brief tutorial on how to use my iPhone. read more

I am absolutely disgusted with the way I was treated by the members of the Apple team at the Somerset location in Troy Mi. The newest iOS (11.3) update caused my screen to short out (everything visible but would not respond to touch) and I was told because it was installed by a 3rd party vendor, Apple would not be responsible. The genius team and the store manager (Nash) told me that this was "pure coincidence" that was phone has worked for the last 3 + months post screen repair but the morning after the 11.3 update, suddenly my phone would not work. I was treated like a moron and humiliated by the staff in a public setting. I was then forced to purchase a new screen directly from the Apple store. It also took 2 hours longer than the team projected to fix the device. I have never been so disappointed by the way I have been treated by a company and it's employees. Either Apple is deliberately telling its members to lie to its customers about the 11.3 update and/or they are putting specifications into their updates to make 3rd party screens short out, forcing you to get your phone repaired for 2x the price directly by Apple. read more

It's a store that sells Apple products, run by Apple. You know the kind already, I don't need to get into the details. This particular location is generally speedy with the service, but atrocious when it comes to dropping some knowledge. Half the employees, when asked about six months ago, didn't know what RAM was. (The question came up because of course, it's too much to expect that they know what a DIMM is.) If you know what you want, or even kind of know what you want, it's great to be able to go in and play with the products a bit, before picking up the latest in Appledom. But if you have questions, you're better served cruising the Internet first. Which, incidentally, you can do right there. The big downside, and I think this is across all stores, is that they don't do the clearance/refurbished sales anymore, those have been relegated to online only. It's too bad, because those were often a great way to get some really good deals on otherwise expensive equipment. read more

5-16-19 Had a major damaged iPhone max. Cracked on both sides, green flashing screen, blinking. Customer service was good, wait wasn't long, problem solved. I was able to pay a small fee and get a brand new phone with no hassle. I would definitely recommend. Of course I had invested in apple care. read more

Tina has the worst customer service ever! Worst attitude! I waited In line for 40 minutes. All I needed was to swipe my phone charger. She told me that I was trying to cut people off when I obviously didn't I was in line for exactly 40 minutes. She told me to go back in line again. I'm so mad about this and I've never had such a bad experience with Apple like this before!!!!!! read more

Judging by the size of crowd, you'd think they have boxing day sale everyday. Hence I've always avoided going in, until recently because my iPad was all messed up and this one happened to be the closest store. After describing the problems I was having, they made an appointment for me to see a technical specialist (aka Apple "Genius") for the same day albeit 3 hours later. I was told to count my lucky stars because weekend appointment is hard to get. My experience during the appointment is overall satisfactory. Pros -- courteous staff, the person actually listened carefully to the problems I was having and potential "fixes" I had already tried. After trying a few things and then conferencing with his colleagues, he was quick to recognize that my iPad needed fixing and offered a warranty replacement. Cons -- I think each tech is handling multiple appointments simultaneously, so he/she may work with you to get something started, and then disappear and go work with another customer. You may have to wait a bit for him/her to resurface again. All in all, the appointment was efficiently handled despite all the chaos that was going on. I wouldn't hesitate to return to this store if another need rises, but let's hope not. read more

I have been to this store a couple of times now. They are quick to get you to an expert. Although both times they have been very busy. I would have given a five, however I set an appointment online to get the battery replaced in my iPhone6. When I got there, they told me they didn't have any batteries in stock and it would be another two weeks. They said they still had to run a diagnostics test. But that could have easily been done without actually coming in the store. It just seemed like a pointless trip. And its not like I live right across the street. So that was just a little frustrating. Other than that, super friendly service! read more

First off, I'd rather stick a fork in each eye than step foot in this store, but a $30 battery replacement tempted me. Made my appointment, showed up and they told me it would be 2 hours. I didn't have 2 hours, so I left. Shouldn't they have this information available somewhere? I even tried to call them beforehand, but you can't talk to a person at the actual store on the phone. I guess Apple is making a run at Comcast for horrible customer service. read more

Shame shame shame. An Apple employee stole my iPhone 7 while I was purchasing an 8 plus. I'm disgusted in their service. The fact that I told 2 more employees my iPhone 7 got stolen. They go in the back to act like they're checking for a lost phone. They both come back saying "sorry nothing in the back". I asked to see the cameras at Apple. Thy said "no". When I know for a fact They could've let me see the camera because it's happened to a friend of mine, and he was able to roll back the camera and watch. So at this point I'm very suspicious that it was an Apple employee. I went to the security office on the 3rd floor at somerset and spoke with the security. She called an officer. The officer asked me questions about what happened. He went down there to check their cameras and guess what? He comes back with my phone. The officer did ask me if I wanted to press charges (prosecution). I said, "No, as long as I get my phone back." I advice everyone to not put their phone down not even for a few seconds. I cannot believe an employee would steal and then the fact that 2 other employees helped to cover it. It's just sad. I will never purchase from them. Apple at Somerset completely downgraded their name in my eyes. read more

I love this place. The other day, I went in to the apple store to check my facebook. Did anyone else know that a lot of people do that? I had no idea! Anyway, I went in and was greeted by a guy with a real nice haircut. He asked me what he could do for me and I told him I was just snooping around. He totally bought it. I approached the computer nearest to the corner that I could find and I clicked into facebook. I started to punch in my password and before I knew it, I was in someone else's page. I hit refresh a couple times to make sure I wasn't seeing thing. Sure enough, there I was. Another persons entire profile. Everything they had built, right there in my hands. I quivered at the idea of the power I knew i had. Quickly, I moved through the unsuspecting victims pages with selfish abandon. I took in every bit of information I could before it struck me. I could change them. I now had the power. I took a deep breath, making sure to keep my cool, less I get caught. I gathered my thoughts. I knew what to do. I changed their picture to an elephant shitting into a bag and made them bi. It was the most clever 2 minutes of my entire life. With a tight smirk and a calm demeanor, I moved out the doors. I bet when they found out what happened, they totally killed themselves. shit, i should have changed their password....damn it. GOD DAMN IT. read more

I could not get my Macbook's audio to work despite trying a lot of troubleshooting steps. After one of the guys named John looked at it he was able to diagnose the issue and fix it! Overall great experience but the wait time was pretty long. Keep in mind that the store is expected to be crowded and busy on Sundays! read more

i took my iphone 6s in to have the battery replaced based on apple's recent offer. i expected to pay $29 which is what apple is advertising. after waiting for 90 minutes (hire some people already) the apple tech looked at my phone and said that because there was a scratch on the screen they also needed to replace the screen. the total cost to me would be $180. mind you my screen is not cracked or damaged. after appealing to the manager i was again told the same thing. ridiculous policy. it's like taking your car to an auto mechanic to have the battery replaced but because there is rust on the car the mechanic says he has to fix the rust before fixing the battery. who makes this stuff up? you'd think a company with revenues of $229 billion last year would take care of it's customers- buyer beware! read more

Terrible experience. Went in to buy iPhone XS Max and apple care total $1,500 and spent almost 2 hours for the sales rep David attempting to enter order. He blamed it on technology problem between ATT and Apple (something called STI). So their fix was asking me to come back tomorrow and try again. OMG, they are a tech company and can't figure out how to generate an order. How embarrassing. Save yourself the stress and order online direct with your carrier. Took me 5 minutes. read more

They always take care be at the Apple store. The key is to just make your appointment and then it's smooth sailing. Two brand-new cords. Thanks! read more

Apple Somerset - Two new cords, thanks Apple! - Computers Near Me - Troy, Michigan

I'm going to keep this short. #Bendgate. Specialist said that I was just out of my warranty and that I should just try and 'bend it back'. Wish I would have thought of that read more

I had to get my AirPods and phone fixed. I was afraid that it was going to cost a fortune, but luckily I was under the right circumstances that I had to pay NOTHING! They were super efficient and kind. Stefanie was super helpful and kind. read more

Thanks Etahn for my new iPod! You were great and very knowledgeable in your products. I wish you all the luck in your future!

Dropped off my MacBook Pro for a defective screen. Apple shipped it out and repaired the defect under warranty. The agent said I would get my MB Pro back in 5-7 business days. To my delight, Apple overnighted my Mac from Michigan to California on Wednesday, repaired it on Thursday or Friday, and overnighted it back to my home with Saturday delivery. Total turnaround was three days! Well done Apple! read more

Wow, never have I got such a fast service than this location! Favor for a girlfriend while visiting her, she needed to buy an item, but parking this the center was hella none! So I ran in to just do it.. Wow, the express line!! 5 mins in/out.. I have to say, totally impressed! Does everyone in there looking to purchase something or there just to check out the products? I always see such massive crowd and makes me wonder if there a party going everyday? lol.. CROWDS.. You will find everyday, all the time!!! read more

The worst experience I had appointment, I arrived on time. It took 10 minutes someone answered me, then they cancelled my appointment. And put me on queue! I stayed more than 1 hour there, no body answered and they were not nice and they are not willing to help! read more

Coming from a Google/Droid gal, there are times in life when folks just gotta go organic Smile @The Apple Store in Troy. Running errands and such w/my Aunt Dolores. Having a wonderful experience...attended to quickly, reps and techs are very knowledgeable, the process efficient and check out smooth. But, once again....time w/my Aunt 'priceless.' read more

Apple Somerset - Computers Near Me - Troy, Michigan

Apple is probably consistently the busiest store at Somerset, which must have the most stores of any shopping destination between New York and Chicago. I rarely visit the mall or Apple, but I had an iPhone software problem that I was unable to resolve over the phone. Although there were no appointments available within a fifty-mile radius, a tech was able to procure an opening for me at Apple Somerset on Nov 12, 2020. I had the high honor and distinct privilege of being assisted by a young lady named JODI. Jodi worked her magic while I told her stories from my 42-year legal career and she told me a little about her life. Not only did JODI do a fabulous job of updating my iPhone, but we had more fun than two strangers should ever be allowed to have in a public forum at any time. If you're lucky enough to visit Apple Somerset, ask for JODI. If she is unavailable, hopefully, you'll be assisted by someone cut from the same cloth. Apple has upgraded this location, which is great, because it's just a few miles from my home. Thanks to Apple and JODI for resolving my software update problem. After this experience, I CAN ONLY HOPE I will experience more problems soon, so I can revisit Apple Somerset. read more

It's a mad house but I made an appointment and waited very little. Cedric came and helped me out and then I came back 2 hours later to pick up my phone and Zach helped me. Both of them were friendly and knowledgeable. I saw some people struggling to get help but this place is a mad house, crowded and busy and I think everyone tries to help as best they can. No 5 stars because of the Apple product - too $$$ and too many changes forcing you to buy new chargers, etc. Do they really have to cost $1000? read more

Worst service of any business. Keep you waiting in line and then take customers behind you and tell you it's because they're purchasing and you're "just browsing" after waiting in line for 20 minutes and being told browsing is allowed. read more

So I've been coming to this store for about 6 years, and it has been ok, but today 9/12/17 I asked to speak to the manager Johnathan and he basically just acted like he did not care, I was asking questions repeating what I was told from corporate and he just ignored that and had a "too bad not my problem attitude." Seriously, get off your high horse. read more

I work at somerset also and today in the after closing when I was finished closing myself, I ran across a young girl (around 12-14) wandering the mall by herself, this girl obviously had some sort of disability maybe Autism and having family with the same disability I worried for her, I wasn't sure what to do so I was trying to see where she was going as she had been wandering in circles and running around with nobody with or acknowledging her, (Note I work upstairs so I watched her do this and when I came downstairs she still was and by that time about 10 minutes had passed) so, passing by the Apple store I see two security guards and thought it would be good to make it known, I was trying to tell one (bald, chubby build) what was going on when a lady (African American, curly hair, jewelry, 5'7-5'9) suddenly interrupted saying "We're Closed." In almost a rude tone while stepping in between me and the security guard, I understood and tried to explain I wasn't trying to buy anything only expressing my concerns for a child wandering the mall alone; it was around 7:45 so no front desk people or custodians, the security guards were the only people I could think of to go to. With once again a very rude tone she told me "Well that's not our problem." As she began to shut the doors. After that I walked away and went to a kind Macy's employee who was understanding about my concerns, but this ladies behavior was unacceptable. I understand closing you want to go home and rest but it was the moral of everything along with how rude she was about me trying to say something. I was worried about a supposed special needs CHILD wandering around a mall as big as somerset after closing and she basically said "I don't care." Even if there was really nothing she or the SECURITY GUARDS, (who were standing saying nothing) could do, that is no way to talk to someone at all, really this shocked me so much. Apple. I hope you do better. This person is representing your company is this really how you want to be viewed? Contact me if you wish, have a good day I hope no one is treated the same as I was today. read more

My macbook shut down and it took 2 hours to wipe and refresh it. Arbor was a huge help, explained everything that was going on and was extremely friendly. He was running back and forth between several clients but checked in often to give me updates. The store could have more people on service as many people were waiting for help but Arbor was awesome! read more

May 28, 2016 Okay I finally retired the Toshiba LapTop (not completely) and bought a MAC "mini"- placed the order online and within an hour I received an email/text telling my order was ready for pick up. I arrived at the store and was greeted right away by Ed. Ed was very helpful and he even listened to me enough to learn that I'm a student at Kettering University; "Go Bulldogs!" and actually refunded my entire order and re-entered the items with the student discount - who does that? Well, Ed did... Overall I was in and out of the store with the MAC, Office 365, an Apple CD/DVD drive and a few HDMI adapters. I am very pleased at how well this transaction went and now that the MAC is up and running - I couldn't be happier! Thanks again Ed! read more

I didn't have a wait. I'm shocked! The customer service was excellent and our agent was very honest and knowledgeable. He told us do not spend the extra money we were about to spend because there was not a lot of difference between the two computers. Good job Apple read more

Poor service. Every time I have to be helped the person helping my talks to me like I'm and idiot. My last visit I purchased over $2000 of product and every time I asked the guy for something else he was very loud about the cost like "those are $250 you sure u want them". He did this with every item. Will not return to this location read more

annoying, annoying. weird people rambling. workers that have no idea what is customer service. "oh, you had an appt., sorry let me check." 20 minutes late someone actually helps you. this has happened many times. the checkout is super stupid. i could care less if you carry the register in your hand and the receipt come out of a table; if you're super slow and an asshole, i don't care. if your workers aren't into checking people out don't give them super new checkout pads. the space is crowded and like a cluster fuck. everything says "i want to be futuristic" nothing actually achieves that. i hate it here. love, juston read more

I went here over the weekend to buy a holiday gift and despite how busy it was, the staff were all attentive, helpful and kind. They were knowledgeable and directed me to what I was looking for and made sure I knew all the details and how to use the product before purchase. Thank you again! read more