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Apple Somerset

2.8 (196 reviews)

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Dee W.

The Apple Store went above and beyond to meet my expectations. Evan was my sells associate and he did and outstanding job explaining differences between products and how to purchase at home for the items I wasn't ready to buy that day, needless to say we ended up walking out with a new phone and Apple Watch.

lightning to lightning adapter.

Unfortunately, I have to amend my previous 5 star review of my experience with Abdul. After multiple visits to this store and over $150 spent on useless cables, I was finally able to get some help from an associate at Best Buy. The accessory I needed, was a $9 3.5mm to Lightning Adapter not the $35 lightning to 3.5mm cable the I was sold multiple of - despite the fact that they didn't work. Now I realize this is a nuanced problem to a non-technical person, but that's why my company previously spent $1.5m+ annually with Apple. For access to technical, compassionate, and knowledgeable sales people. A sad and unfortunate waste of my time and money that I hope was precipitated by incompetence and not malice. Thank you to the excellent team at Best Buy.

A man who was throwing a tantrum at the store. Employee's handled this situation with professionalism and sternness. It was awesome.
Beverly S.

EMPLOYEE'S ARE AWESOME! I was looking at a replacement for my IPad when some guy started screaming at the employees. Like really yelling acting like a toddler throwing a tantrum. He even flipped a trash can outside of the store The employees and security responded professionally and calmly as this "man" cussed and tried to belittle them. It was awesome to know how well they can handle pretty much any situation. All in all, love these employees and would recommend their great service to anyone

Store credit in the form of apple gift card
Mercedes V.

Crowded and noisy yet the service we received from Ed was excellent. Easy check-out! Just be ready with your payment (cash or credit), name and email address. Receipts in paper or via email. Return unused items within 45 days from purchase if you want full refund.

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15 years ago

Thanks Etahn for my new iPod! You were great and very knowledgeable in your products. I wish you all the luck in your future!

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Ask the Community - Apple Somerset

What are the hours? Not even posted outside door.

I want to know also.

Is there military discounts?

I am not aware of any. A colleague with most of his family in the services, did not mention any special(s) when he went to an Apple Store recently, but I suggest asking the store assistants directly.

View All 4 Questions

Review Highlights - Apple Somerset

They are very fast and efficient here.

Mentioned in 2 reviews

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Clear Rate Communications

Clear Rate Communications

(95 reviews)

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.

My sister has this service. That's another story. She has had no ability to make outgoing calls for…read morea month. When I finally got in touch with someone on a terrible line a work ticket was created. She got instructions to remedy this but that did not work. It is now impossible to get in touch with their customer service department or to create and email request. Their phone system puts you in an endless look. I don't think anyone is actually there. I would like a return label for her equipment. Also would like instructions on disconnecting service so she can have am more reliable phone carrier. With her same number, This is beyond frustrating. Less then one star. Zero stars are appropriate l!

Verizon

Verizon

(35 reviews)

$$$

I don't know if it matters or not, but this is an actual Verizon authorized retailer, not one of…read morethose random stores that are owned privately. I came in to come in to have my phone looked at for minor technical issues and had a few questions to boot. So, off I went. What I like about this store is that it's easy to check in on your phone to show that you're here and get yourself electronically in line. They have merchandise here, but only for the most current phones. If you have an older phone like me, things like phone cases are not sold any longer. They also have a pay station off in the corner if you would like to put money towards your bill or whatnot. Overall, the place isn't bad. I mean, they solved my issues and helped me rather quickly get in and out, but I had to wait like 40 minutes to do so. Staff seems to know what their doing but are very strict about the electronic check-in and helping those in that specific order. At times I feel rushed when I'm here, but other times I don't. I wish they had better explanations if the specific phone models I was looking at on the displays. I was in the Samsung section, but there were like 5 different Samsung's and I didn't know which was which, or how much they were. I mean, for as much as these guys charge for phones (other carriers too) can I get a better explanation and description while you keep me waiting? I do like having a store to walk into where I can get quick assistance instead of sitting on the phone having to punch in a bunch of numbers and wait in a phone cue, but on the same note, don't make me feel rushed and label your merch please......

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful,…read morelong delays, and poor communication.

AT&T Store

AT&T Store

(13 reviews)

$$$

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.

Apple Somerset - computers - Updated May 2026

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