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Apple Sherman Oaks

2.6 (776 reviews)
Closed 11:00 am - 7:00 pm
Updated 2 months ago

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Gwendolyne M.

No wonder this location only has three stars -- the customer service is terrible. I ran in at 7:59 PM, completely out of breath, just trying to quickly run in and buy a phone charger. The security guard even nodded for me to go ahead, so I hurried inside. Already inside the store, an employee, Lorena, abruptly stopped me and said, "We're closed, ma'am." I checked the time -- it JUST turned 8 -- and politely asked if I could please just grab a charger as there were still customers inside and the registers were open. Again , I was already INSIDE the store. Having worked in retail myself, I understand the frustration of last-minute customers, but it was still one min before closing time when I had walked in. Instead of being understanding, Lorena repeated several times -- rudely -- "We're closed, ma'am," then walked away. When I asked for her name, she ignored me at first, and only after I asked again did she respond with "Lorena" and sarcastically ask if there was something she could help me with as she knew other customers were around. Uhhh well Yes, actually -- a charger would have been great. It took her longer to tell me "we're closed" three times over than it would've taken to complete the sale. This experience was so disappointing, especially since there aren't many Apple Stores nearby. To be treated like that -- with zero empathy or professionalism -- is not what I would expect from an Apple employee. I'll be sure to tell my friends to avoid this location, because customers deserve to be treated with respect, not dismissed. I've attached a photo solely so you can see the time stamp as I was walking away it was 8:01..

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14 days ago

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2 months ago

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3 months ago

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7 months ago

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3 months ago

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5 months ago

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6 months ago

Steven at the Apple in Sherman Oaks mall is truly lovely. Patient, helpful and kind. Thank you for all your help Steven!

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1 year ago

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2 months ago

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6 months ago

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3 years ago

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9 months ago

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9 months ago

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8 months ago

Horrific customer service. And they don't give a damn. They think they're the only game in town for their products.

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2 years ago

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Ask the Community - Apple Sherman Oaks

Review Highlights - Apple Sherman Oaks

She was super helpful, very well educated in Apple products and especially the MacBook Pro that I was purchasing.

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Best Buy - Where the hood had been mounted

Best Buy

(1.1k reviews)

$$

Sherman Oaks

My son and I have been to this particular Best Buy throughout the years. I have nothing but good…read morethings to say about their great selection of items, starting from their appliances and ending with all types of devices. They also have special aisles for movies, DVDs and unfortunately discontinued CDs. It's ok, I'll live. I have plenty of CDs to last me for a lifetime.. Service is impecable by all the employees. The minute you walk in until the minute you walk out. This is a BIG store. 2 stories. Has an elevator, escalator and 2 bathrooms. On this visit we were looking for a phone charger for my son's I-phone 13. An employee helped him find exactly what he was looking for and the price was affordable. $27.40 (including tax). As he was shopping for his charger, I was on the 1st floor looking for different styles/labels of vacuums and microwaves. Sarvin and Kelly were very helpful showing me different models of both appliances. They were a tad expensive for our budget. The last vacuum that we got from here is almost 10 years old. We will definitely return to see if they have anything that costs a little less. They do have some sales items which is a plus. It's a very nice, clean store with plenty of parking all around. 10/10. They also have snacks/beverages. We were there on April 3rd around 7pm. Thank you Best Buy Sarvin, & Kelly.

Nick went above and beyond to help us choose the right phone, even though the store had technically…read morealready closed about six minutes earlier. He never rushed us and made sure we felt comfortable taking our time to find exactly what we needed. He was attentive, thorough, and checked in on every detail to make sure everything was perfect. I had gotten off work very late, and the fact that he still took the time to help and support me meant so much. I truly appreciate his patience and dedication. I highly recommend asking for Nick if you visit the Best Buy in Sherman Oaks--the team should be proud to have someone like him. 10/10 experience!

PC Tech Computer Repair Center - Linux operating system

PC Tech Computer Repair Center

(174 reviews)

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Honestly... with my liquid damage on my 2024 Mac laptop with "juice" ... at that and a non…read moreremovable memory board...this was a better experience than I could imagine. My worst nightmare was losing my data... and everything chat gpt told me on what to do I did wrong.... Do not try and turn it back on and don't use a blow dryer. Just turn it upside down...fyi Not only did he repair my computer but I got my data... and since my computer screen was unrepairable he let me borrow a monitor until I can afford buying a new screen... Crazy thing is I was refered by a friend from NY who happened to be in town when he needed assistance for his computer. As big as I am about reviews I often feel tech guys are still gonna be less personable and all about the money. Well I was glad to have met "Eman" who made me feel reassured and comfortable with leaving my computer with him and not coming back with more costs then expected. He is honest and very respectful. makes sure he tries his best just to make customers happy. He had 3 differnt techs work on it. Bought a part that cost almost as must as he quoted me and still didn't add more on top. I gave him a tip just for being kind and I hope others too too and get to leave with the same rejoice I did. I cried when he gave me the news on my computer, not just cause he resolved my problem but because there aren't as many kind people like that in that industry let alone in the world. Bless his heart and his team. I'm coming back to get my desk top serviced too when I get enough money. I trust him and that's important to me!

Eman and Mety are personable…read more They were able to answer all of my questions and concerns. Eman, especially, was very informative in breaking down the details of why it was not functioning. The price was reasonable considering that the extended problems with my pc. I was able to leave it at the shop and pick it up 2 days later. They have a good sense of humor and they gave me extra appreciation applications on my PC as well. I appreciate them both and I definitely recommend them to any of your pc or laptop needs.

Apple Sherman Oaks - computers - Updated May 2026

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