I came in and kevin didn't hesitate to help me and schedule me an appointment. I had to wait an hour but that wasn't bad at all. I came back to my appointment a lil early and it didn't take long for me to get the help that I needed. A beautiful woman named destiny was patient and very helpful to me during my visit. Great customer service and I will definitely be back. read more

My family and I happened to be in the area and were having an issue with one of my daughter's phones, so we decided to visit this Apple Store. Upon entering, we were welcomed by two very friendly store employees who immediately offered to assist us. We explained the situation, and one employee took down my name and number and directed us to a workstation. Within three to four minutes of waiting, a super friendly female store employee approached us. We explained the issue with the phone, and she immediately started working on my daughter's phone. Ten minutes later, the phone issue was resolved. We thanked several store employees for the great service and timely work, and then we left. The employees at this store are very friendly, thorough, and professional. The way they all interact with customers is to be commended, and I personally appreciate the great service. Thank you! read more

Apple Sherman Oaks - Computers Near Me - Sherman Oaks, California

Yeah I'm not coming back here, came To buy my dad a band and my mom a watch and the lady "Asa" seemed disinterested in helping us get sizes and at one point was rude and just decided to abandon the sale as we are waiting and she went to another customer as we are waiting for a band and options for my mom, I had to go get a manager to get a whole other associate, we are the only customers here who were left with no service, she started helping a guy who was here way after and he go to purchase a watch and pay even tho we had been here for over 20 minutes, I'll never come back to this Apple Store, I feel a type of way, so don't go see Asa cause she will leave you high and Dry to go help someone else... One positive note was Samantha who took over and completely made up the experience so shoutout to her! read more

I don't know if they didn't like my appearance coming from work or not, but during a my visit when I needed a Mac laptop, they sent associates to help several people, who came after, ahead of me. Several at the very table I was waiting at. I know they didn't have appointments because I heard the store attendant say "there's a gentleman ahead of you in Que right over there" and gestured to me. Honestly a big annoyance, I'm sure the employees are doing their best, but it seems like they were jumbled in terms of who they could help and when. read more

I would like to file a complaint about your customer service. I came to your store to make a purchase and asked an employee for help finding a specific item. He showed me where the item should be, but I could not find it and there was no one in that area to help me. Most of your employees were busy helping other customers. He could see that I still needed help, but he refused to come and assist me. I got frustrated and left the store without buying anything. If an employee does not want to come to work and help customers, it would be better for him not to come at all. I felt like I was treated this way because I am white and your employee is Black. read more

My battery went out! They repaired it very quickly within two hours! I highly recommend this Apple! It's an excellent facility!! the staff is excellent here read more

Apple Sherman Oaks - Computers Near Me - Sherman Oaks, California

Today, I visited the Apple Store with my daughter to upgrade my iPhone 11. We were assisted by David, who was incredibly kind, patient, and thorough in his approach. He made the entire process so easy and efficient. Thank you, David, for your outstanding help! I truly appreciate it. read more

Apple Sherman Oaks - Computers Near Me - Sherman Oaks, California

I had an excellent experience at Apple Sherman Oaks. Everything went smoothly, the service was helpful, and I came away very happy with my visit. I'd gladly return. read more

0 Star - Extremely Disappointing Experience at the Sherman Oaks Apple Store I had an absolutely unacceptable experience at the Apple Store in Sherman Oaks. What should have been a straightforward iPhone return turned into an incredibly frustrating situation that left me questioning the integrity and customer service of the employees working there. I purchased my iPhone on September 28 and went to return it on October 12, which was the LAST day of my 14-day return window. The employee assisting me, a light-skinned woman with blonde hair whose name I unfortunately did not catch, initially told me that my return window had already expired. I had to physically count the days on the calendar for her to understand that I was still within the return period. Things got even more concerning when she removed the phone from its case to inspect it. I noticed her go to a drawer and retrieve what appeared to be alcohol wipes or cleaning pads. However, instead of using them, she appeared to put them in her pocket. She then walked over to the employee at the front before returning to tell me that they could not accept my return because the phone supposedly had scratches near the charging port. I immediately asked to inspect the phone myself because this made absolutely no sense. The phone had been kept in a case since the day I took it out of the box. When she pointed out what appeared to be fingerprints and smudges, I asked why she hadn't tried cleaning them with the wipes I had seen her retrieve. She insisted they were scratches. So I took the phone, wiped the area with my T-shirt, and handed it back to her. Suddenly, the supposed scratches disappeared. Her reaction was telling: she looked completely dumbfounded and said, "OK, I guess this will work." Let that sink in. I was initially told my return window had expired when it hadn't, and then my return was nearly denied over marks that wiped away with a T-shirt. I cannot say what the employee's intentions were, but the entire interaction made me feel as though someone was trying to find a reason to deny a perfectly valid return. The behavior was suspicious, unprofessional, and completely unacceptable from a company that prides itself on customer experience. The employee at the front, who was involved in the interaction, also left me with a very poor impression of the store's overall customer service and accountability. I don't know who is responsible for hiring or training the staff at this location, but Apple seriously needs to review its customer service standards and quality control at this store. Customers should not have to argue about basic return policies or prove that supposed scratches are nothing more than smudges. My advice: Be extremely careful if you shop at this location. Know your return dates, inspect your device yourself, and don't let anyone convince you that marks are permanent damage without verifying them first. I expect much better from Apple, and based on this experience, I would think twice before returning to this location read more

I have an appointment for 6pm but I still have to wait because this place is crazy busy. While I was here they had a workshop on how to produce music using Garage Band. Who knew? They have all sorts of workshops on a variety of subjects. It just depends on the day. Although it would be very distracting to take a class there because there is so much chaos. All I needed was a new battery. It took hours. I never knew how attached I was to my phone until I had to leave it with them for two hours. It seemed like an eternity. When I got back the phone still was not ready. They told me to come back in 30 minutes. So I walked back to my car and put my shopping bag of new goodies in there and moved it closer to the store. I for back and the phone still was not done. I was told another 10 minutes. I waited and perused the store, looking at all the new devices. Knowing what's coming now, makes me feel highly inept and lacking the skill set for devices of the future. The mall is closing all the other stores had already pulled down their gates and I was still waiting for my phone. It finally came out shortly after 9 PM. By that time I've been waiting up and on for about an hour and 20 minutes. My suggestion is if you make an appointment make it for early in the morning or first thing so that they're not already backed up. My phone works beautifully now because the battery is fully charged and will last all day without having to recharge it. If you have an appointment to do any kind of repairs, be prepared to wait. If they say an hour plan on too. I remember it's two hours without your phone. So take a book or something to read because you're gonna need it. read more

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Manager Triston was very rude. After I waited my turn and an employee came over to help me, another hour passed, and my screen protector still hadn't been installed. It felt like nobody cared. The manager smirked and said they didn't have time. In the end, I returned my iPhone 18 Pro Max, and I will never buy another Apple product again! I honestly don't understand how your customer service has gotten this bad. This store has a 3.3-star rating, but I would give it 1 star. read more

I had a Genius Bar appointment at the Apple Store in Sherman Oaks. I made the reservation to avoid a long wait and get help at the scheduled time. It has now been almost an hour past my appointment, and I still have not been helped or given an update. If appointments are delayed, customers should be informed and given an estimated wait time. The staff has been polite, but the appointment system did not work as expected. Waiting this long after a confirmed reservation is frustrating. I hope Apple improves communication and scheduling at this location. read more

BRANDY, their "manager" is probably one of the rudest Apple store managers I have ever encountered. They were willing to do so much to NOT help you or understand any situation you were trying to resolve. Other than that all employees were so rude, their tone was off and speak to you as if you are stupid yourself. I came to return my 18 Pro after switching to the Pro Max and even after that she could NOT admit that she misinterpreted me and herself because I wanted to get a refund to my ORIGINAL BANK ACCOUNT but was implying that you were unable to if you did not have the original payment method. LIKE GIRL YES U CAN IDIOT they need more training, if not they are just unqualified for their position as Apple employees and store manager. EMBARRASSING APPLE! read more

If there was a reward for , " The Poorest Customer Service", this Sherman Oaks Apple Store would be the winner! Similar to other reviewers, I also have had multiple interactions with Apple associates where they give attitudes, smart responses, and overall poor customer experience. If you book an appointment, you'd expect to be called within 15 minutes. Instead you are sitting there helpless and wasting your valuable time. I spent a total of 1.5 hours for a Genius Bar appointment to setup a replacement only. I came prepared with my Apple account user account information, backup, etc. There is no reason to have this take 1.5 hours. This store is disorganized, staff is impolite, and there are major internal organizational issues. Apple needs to be aware. read more

No wonder this location only has three stars -- the customer service is terrible. I ran in at 7:59 PM, completely out of breath, just trying to quickly run in and buy a phone charger. The security guard even nodded for me to go ahead, so I hurried inside. Already inside the store, an employee, Lorena, abruptly stopped me and said, "We're closed, ma'am." I checked the time -- it JUST turned 8 -- and politely asked if I could please just grab a charger as there were still customers inside and the registers were open. Again , I was already INSIDE the store. Having worked in retail myself, I understand the frustration of last-minute customers, but it was still one min before closing time when I had walked in. Instead of being understanding, Lorena repeated several times -- rudely -- "We're closed, ma'am," then walked away. When I asked for her name, she ignored me at first, and only after I asked again did she respond with "Lorena" and sarcastically ask if there was something she could help me with as she knew other customers were around. Uhhh well Yes, actually -- a charger would have been great. It took her longer to tell me "we're closed" three times over than it would've taken to complete the sale. This experience was so disappointing, especially since there aren't many Apple Stores nearby. To be treated like that -- with zero empathy or professionalism -- is not what I would expect from an Apple employee. I'll be sure to tell my friends to avoid this location, because customers deserve to be treated with respect, not dismissed. I've attached a photo solely so you can see the time stamp as I was walking away it was 8:01.. read more

Apple Sherman Oaks - Computers Near Me - Sherman Oaks, California

Should be half star but there is no option This is the worst service you can get in America Everything takes hours They never have solutions other than upgrading your device Thats why I have Samsung Galaxy Unfortunately my other family members are not that smart 2 hours to tell me nothing they can do 3td world company read more

This was easily the worst experience I have ever had at an Apple Store. I had already purchased and paid for a new iPhone online, and Apple specifically gave me a scheduled time to come to the Sherman Oaks store to pick it up. I arrived expecting what should have been a very simple transaction: walk in, verify my identity, and pick up a phone that was already purchased and waiting for me. Instead, I was put into a line with everyone else and made to wait approximately 45 minutes just to pick up my prepaid order. What is the point of giving customers a scheduled pickup time if the store is going to completely ignore it? I wasn't coming in to shop, browse, ask technical questions, or have a Genius Bar appointment. Apple already had my money. I was simply there to collect a product that Apple told me would be ready at a particular time. The entire process was disorganized, frustrating, and completely inconsistent with the level of customer experience Apple promotes. For a company that is supposedly obsessed with designing seamless customer experiences, this was remarkably bad. I've purchased many Apple products over the years, and I genuinely cannot remember having a worse retail experience. If Apple is going to offer scheduled in-store pickup, scheduled pickup needs to actually mean something. Making someone wait 45 minutes after telling them exactly when to arrive defeats the entire purpose. I will go out of my way to avoid the Sherman Oaks Apple Store in the future. read more

Ultimate disorganization! Make an alloi t to buy a product and they are behind almost 45 minutes. Why even offer an appointment? Our timenos viable as well read more

I ordered my new Macbook Pro for pickup at this location since it's closest to home. Placed the order online in the morning and received an email stating it was ready for pickup a few minutes after the store opened. I arrived about 30 minutes earlier than my scheduled pick up time, but figured I'd ask if I could pick up my new MacBook anyways. I was greeted by Kelly who checked me in and informed me that being there early wasn't a problem. Kelly walked me over to a table where I could sit and informed me that my MacBook would be out in just a moment. Less than five minutes and another Apple employee emerged from the back room with my new MacBook Pro in an Apple bag. I spent less than ten minutes in the store and Kelly waited with me while my order was being pulled from the back of the store. Painless experience albeit I am very rarely inside an Apple store despite the fact that I use quite a number of Apple products. Store was very clean, staff were very attentive, and I was able to pick up my order well earlier than scheduled. I was here on a weekday, but I imagine that the store is probably busier during weekends. read more

I came to the Apple Store more then 2 times for the same problem and every time they tell me I got pushed the back of the line for one reason or another and I keep spending my days at the Apple Store and nothing gets resolved. my phone got a bug after 5 months of owning it and mot Apple care or tmobile are willing to take responsibilty read more

Apple knows it has society in a chokehold so I guess that means they don't have to provide any type of customer service. I made an appointment to make a repair for my computer and over the course of that, I had to come in 3 times.... Each time incredibly unpleasant. You have to stand around awkwardly looking like an idiot waiting for someone to approach you. They absolutely need to have a designated check in zone rather than make it a weird free for all with workers scattered throughout the store. One time I waited 12 minutes for someone to even acknowledge me and then I stood there awkwardly for another 5-10 minutes waiting for someone to actually take my computer from me. These stores are chaotic, unwelcoming and really need some organizing. Employees should make effort to acknowledge everyone as they come in- even when they are helping someone else in the moment. A simple "hi we will be right with you" would make a huge difference. read more

Wow, all these bad reviews... I guess people come here to leave their frustrations. But don't let that scare you. I had a good experience when I had to replace my iPhone charging block when it suddenly stopped working. I didn't have an appointment so I waited about 10 min. to speak to a Specialist. The whole interaction took about 30 min. While I waited, I was listening to the class they were hosting on Apple Intelligence. Amazing stuff! read more

Apple Store Sherman Oaks It used to be one of the best stores in the entire San Fernando Valley. The service was so fast and the staff so friendly that it was a reason to buy more Apple products. Now, this store is crap. You have to wait at least an hour and a half to two hours just to get served, and they keep pushing back the time with excuses about running behind schedule, so the customer ends up paying the price for the employees' inefficiency and lack of professionalism. Basically, Apple sucks. read more

Very disappointed they made me come two times for Nothing personal are not friendly Cara help us she's not nice I have to admit sad very disappointed read more

Worst Apple Store experience I've ever had. I made an appointment, arrived early, and still waited about 45 minutes without getting real help. Employees kept moving me from one place to another saying "a few more minutes," but nobody actually helped me. What made the experience feel even worse was how ignored and uncomfortable I felt as a Spanish speaker. Every time I tried asking for help in Spanish or asked if someone spoke Spanish, I was basically brushed off and passed around again. It honestly felt humiliating and disrespectful. I understand being busy, but no customer should feel dismissed or looked down on because of language. If you mainly speak Spanish, be prepared to feel frustrated and completely unsupported at this location. I've owned Apple products for years, but this experience seriously changed the way I see Apple Stores. I left feeling disrespected, angry, and extremely disappointed. read more

My iPad was running out of memory and I went in to see what my options were. As I walk around the mall a few times a week I know that this store can be super crowded so I went mid-afternoon the first time. I had to wait a couple minutes but not long and was sent to the back where Chian helped me. She answered all my questions, was very patient and nice and gave my some options as to ways to upgrade my iCloud or possibly buy a new iPad and told me how it was to be done. I told her I would think about it and came back the next day. I had to wait about 5 minutes and the person asked me what was needed and took me over to a table where the one employee was helping one other customer. When Graham came over he was very, very helpful, has a great sense of humor and lots of knowledge and was able to answer questions and help me choose how to upgrade, which meant turning my old iPad in for $149 credit toward the purchase of a new one. He then took me across the store where, thank goodness, there was only one other customer at the table. Adrienne was an incredible help so that I could transfer all the data from the old iPad to the new one and making sure the old one had no more data on it. It took about 45 minutes with her but that was no problem as I expected the whole procedure to take at least an hour from the time I walked in to leaving and it was a bit over that. Like Graham, Adrienne had a great personality, was fun to share things work and was equally as helpful in making the transition from one tablet to the new one. I've read where some employees are rude or not helpful but all three of the people who helped me, especially Graham and Adrienne, where 5star in both helpful and their personalities! read more

Worst customer service ever - couldn't get someone to help - they kept going to other customers. Save yourself time and go to another store.

OUTSTANDING CUSTOMER SERVICE from Steven & Amy! Each took care of my complex situation and they both worked together and I walked out very happy. Both are knowledgeable and listen to you to understand what you need/want. Be sure to ask for them next time you go there. read more

Went in to trade my iPhone and Lorraina and Frank were so helpful!! Star employee!! Lorraina helped me figure out a technical issue regarding picking up my iPhone order. read more

Hallelujah Brad saved me today! I walked in with a sad Mac problem. I told him my fairly newer model of my iPad had crashed and wasn't charging or turning on. He said l, "Mind if I try something to it to check it out?" I replied, "Of course, you can try whatever you want." He pushed the "up volume, down volume, then pushed the power button for an extended time." It booted up instantly! He said if it happens again then bring it in since the waiting line to get it more thoroughly diagnosed for more underlining issues is over an hour. I thanked him with the biggest smile and skipped on out of there. Brad is my hero!!! read more

When I purchased my phone from this Apple Store the salesman recommended Apple care and when I asked what does it cover he said every type of damage. He told me I can fix it unlimited times with Apple care. He never mentioned anything about a deductible if I do need to get a repair which was $100. Very miss leading information and if I had known then I wouldn't have payed for Apple care. read more

I stopped by this Apple store today inside Westfield Sherman Oaks mall while my wife was shopping. When I walked inside, a worker greeted me and asked if I needed any help. I told him that I was just browsing while my wife was trying on stuff. I looked at their MacBook Air and MacBook Pro, iPad, Airpods, Apple TV, watch and there different iPhones on display. They even had their VR headset and you can make an appointment to do a demo. I went over to their little Arcade area and check that out as well. The staff here are very friendly and ready to assist if needed. They also have 2 security guard in the front of the store. read more

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Steven at the Apple in Sherman Oaks mall is truly lovely. Patient, helpful and kind. Thank you for all your help Steven!

horrible customer service, no communication, Diana left in the middle of helping me, waited 30 minutes before asking someone else if I did not speak up i would've been there waiting longer and the Manager Brandy was no help as well just told me to call support. Wasted 1 1/2 to 2 hours for them not to even fix the issue on my phone. Also this was with an appointment I cant imagine being a walk in. read more

Young Tristen (25 years old...it was his birthday) and Sam K were extremely knowledgeable and effective in the extent of their technical knowledge and ability to dominate the machines and resolve all issues. Superlative customer service, coupled with advanced technological expertise. A grateful Apple addict. read more

Very good service. I had to return an iPhone, and they went out of their way to help me get the phone I wanted. Brandi, the manager was great! read more

This Apple Store sucks wasted half of the day, trying to recover information on a phone, they're not talking or engaging with us, when we go home, we call Apple support and the lady hang up on us do not recommend this location at all they make you wait and sit and they don't do anything to help or make a solution out of anything. The only thing that's good about this location is you can get an iPhone that's it read more

Had an appointment, waited close to an hour before helped. No greeting, felt like the guy couldn't be bothered. Was no help at all. Couldn't do anything for my iPad. Was told to just go to a repair shop and get it fixed. Very disappointed. read more

I have NEVER had a good experience with the Genius Bar, there. I'm going to stop doing business with them. they couldn't transfer the data from my old computer to my new MacBook Pro, they screwed it up, and had no answers for me, then with my new iPhone 17 pro max, they kept my phone overnight, after I told them it was my only phone, and after 24 hours, not only couldn't they complete the transfer, but had no idea why it was unsuccessful. they were nasty, ruder, and did not follow directions. my friend loaned me her phone- sge went home, and I was without phone. they were told not to call her -rhey called her 4 times-never emailed me. I am DONE with this store. I'm going to the Geek Squad. they are the new Genius Bar, and I've and knowledgeable as can be. the Genius Bar are no geniuses. I am done. read more

Had truly one of the best experiences here with a sales team member named, Amy. I didn't catch her last name but it was around 5pm and she was helping me with an iPhone upgrade. She was really knowledgeable about all apple products and was really able to guide me get some more items with my upgrade. I ended up getting chargers and air tags and a phone screen and case. Just super friendly and helpful and walked out of the store feeling grateful and excited about my products. It was super quick and easy. read more

Apple Sherman Oaks - Computers Near Me - Sherman Oaks, California