I am struggling with the latest ISO update Apple has put out, Catalina. To start with I had to purchase a new MS for my Word & Excel because Catalina is not compatible with the version I was running. There goes $150 dollars but I get that. The problem was the key code would not over ride the current MS. I walked in the Apple Store at 7:45p, as soon as I could get in after I got off work in Chicago. The greeter took me in as her "one emergency case" because I use this computer on my husband's estimates. I HAVE to be up and running. Ryan spent worked his magic, after a few false starts, and I was on my way/up and running before 8:30p. Next problem with Catalina/Music is it is NOT compatible "owned" music. I OWN my music and my computer kept telling me, "you do not have international permission to play this music". Mind you I paid for and own these CD's, so I was in Friday night with a Genius Bar appointment. Paul decided we needed to uninstall Catalina and re-install Mojave, so I left my computer overnight and returned the next day with my back up so he could re-install. Apparently the updated I-phone was then not compatible with Mojave so long story short, after 3+ hours at Apple, I was back to the original Catalina that does not load my music, especially album art correctly. I left with "let's hope Apple completes a patch for this, soon." Apparently I am not the only client having issues with Apple's replacement for I-Tunes, "Music". Here is the twist. My upgrade, a 3 star to a 4 star, is because the customer service and concern for my problems was amazing. Paul was genuinely understanding about my love for my 1300+ CD's and my album art. He really cared and tried to fix my problem. The real problem is with Apple releasing an ISO that was not ready for public consumption, hence not a 5 star, but a rating is a package deal and Oak Brook is owned by Apple. read more

Apple Oakbrook - As always, the place is PACKED - Computers Near Me - Oak Brook, Illinois

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In and out, great services. I booked ahead of time, got both my mom and dad theirs new phones. Very happy with the services that we got even though it took almost 30 minutes to transferred all my mom old information to the new one, they were there helping along the way. read more

I have gone to this Apple store twice now for iPhone issues. One time it was a cracked screen and they replaced my screen quite fast, I had my phone back in a little over an hour. Today my phone wouldn't activate no matter what I did so I took it in. They replaced my entire phone for a new unit without using an AppleCare+ ticket. Apple has always gone above and beyond for me and I appreciate it. Some people have lousy experiences but from all of the Genius Bar experiences I have had, the nicer you are to them the more likely they will take extra steps to accommodate you. Pro Tips 1. Wait patiently, geniuses don't like people who constantly ask "Am I next, how many people ahead of me?" 2. Be friendly, they're friendly to you so don't be snippy. If your business is held up because your phone is broken don't take it out on the Apple Genius because they had nothing to do with your phone breaking down. 3. Tell the truth, they're more likely to be sympathetic to a true story than a fabricated lie and they have ways of uncovering lies. If you dropped it in the toilet tell them you dropped it in the toilet. 4. BACK IT UP! BEFORE GOING INTO THE STORE! Not only does it annoy Geniuses to have to wait for a customer to do an iCloud backup over Wi-Fi but it slows down the entire queue! Facility: Clean and well maintained. Nothing negative to report. Accessibility: This is tricky to grade due to the odd location within an all outdoor mall. Doors are not powered however due to high traffic most definitely someone will assist you with the doors. Once inside aisles are wide enough for navigation with a wheelchair or powered mobility device however crowds will be an issue and you'll constantly be honking your horn to get people to move over. Grades: Facility A (higher grade not achieved due to odd location) Accessibility B (Manual doors and crowded interior will make navigation with a mobility device headachy but possible) Service A+ (See above for detail) Overall Grade: A read more

I waited over 40 minutes to buy a watch. The kind man who checked me in, kept trying to find somebody to help me. Finally, a woman was helping me and we were doing very well but another sales person said, can you please help this other woman. She then proceeded to pay attention to the other woman, rather than ring up my order, answer my questions about a missing app on my existing watch. She suggested I come back a different day to get my questions answered at the genius store. Since she couldn't answer my question about the missing out, she said, I couldn't figure out how to get the rebate within 14 days. She also didn't remember all of the items that I was going to buy. Although it was a total waste of my time, I felt very good about leaving without purchasing the watch. There's a reason I haven't been back in that store for over five years. read more

You guys better be careful about purchasing apple product in store, you may probably wait an hour in line and somehow they skip you and you gotta wait another one hour. I don't know how hard to get an order placed, because so many staffs were working there. I don't know if I'm Asian and they don't want to help, they didn't even call my name or look for me but just skip me to help the next customer. I felt like I was discriminated. read more

Apple Oakbrook - Computers Near Me - Oak Brook, Illinois

Terrible customer service and Apple does not have a method to valid/audit the quality of customer service in their stores. Made an appointment at 6:15pm to fix my phone, a guy named "scott" checked me in and asked me to sit in waiting area for my turn. I waited for 45 minutes nobody came and was told my appt got cancelled. . We wanted to file a complain and the manager "caeser" just showed us from their audit trail that I was called twice but I didn't answer that's why I got cancelled. I swear to god that nobody ever came out to call me at all the whole FOURTY-FIVE MINUTES. NO APPOLOGIES and that caeser cheese manager's face the whole time was like go ahead to file a complain if you can find a place and find an evidence. HAHA you can do nothing with it sucker. that is his attitude I felt that i stepped on SHIT after talking to him. Apple do you know that your audit trail could be not true and invalidate, so your customer service people/manager don't worry the consequence of their bad performance at all? Or maybe you don't care it neither. read more

Terrible customer service. Made an appt to buy a new phone. 20 minutes after my appt time I finally got assigned to a salesman. In the meantime there were customers without masks while the " security guard" just stood there staring off. The salesman was pleasant enough but it was an easy transaction. I knew what I wanted. It was the tech set up that was miserable . The tech gentleman was arrogant , rude and rushed me out the door telling me everything would be fine when the data transfer was complete. I preferred to stay and wait but he gave me the bum's rush. Of course the data transfer wasnt smooth and I will have to return because of glitches. Just go somewhere else... read more

Came here to set up an apple watch. Matt was awesome. Super helpful, efficient and informative. 10/10 would recommend seeing him for apple products. Someone give this man a raise. read more

The gentlemen were very helpful at this Apple Store. I came in because my MacBook Pro wasn't working and they took such great care of me. I typically find that you have to wait hours to be helped at any Apple Store locations but they had me in and out in less than an hour, including evaluation and the set up of sending my computer out to be fixed. In a world where I rely so heavily (unfortunately) on technology, my work is remote and its a non starter for me not to have technology thats not working, they did a great job at helping to assess and figure out whats going on. OHH for the best part, I also learned that because I had Apple care and my sad overused apple phone case was peeling, they were able to swap out the old case for the new with ease! I was SOO happy I found out that little hack! Thanks guys for taking such great care of me, I'll be back! read more

One of the nicest apple store in the mall, if you can get around the enormous people waiting to get some help on their apple devices. Literally on the weekends, there are over 100 people in that small store waiting for their names to be called. I was trying to look at some new apple devices and have to fight my way to test and play with them. Apple needs to give the people apple pagers to have them come back to the store rather than stand around inside. Overall, the apple store is like any other store in any other city. Tip.. Buy it online. read more

I am an Apple junkie. I literally had our dog bite and damage our iPad mini. The staff at Apple were so helpful and found that even though the dog bit and cracked the screen it was covered by the warranty or insurance I purchased. They were so quick to get the screen replaced. I had great luck when I purchased my MacBook. the staff was knowledgeable and helpful in giving me all the information needed for me to decide which one I should get. read more

Was not aware we needed to have a reservation, but the wait time for walk ins was quick- about 5-7 minutes. I came here last time pre covid to purchase my IPhone 11 from IPhone 6S. What a upgrade!!! lol I signed up for the Apple credit Card as well and received a nice discount. This time, we came to purchase the new iphone12 pro for my bf. He has been an Android user all his life and decided to finally switch over! Upon arrival, our temperatures were checked, asked to use the hand sanitizer, and they asked the reason for the visit. Once we told them we came to purchase, they had us wait 2-3 minutes for the next available service team member. His name was Sam, and he was very patient with my bf's new Apple questions. Service was efficient, friendly, and quick! We were in and out in about 20 mins! They were busy as always and I felt safe that they were regulating how many can be inside. Each table had hand wipes and hand sanitizer too. read more

I ordered 2 watches 2 iPods and 2 iPhones. The first concern is that I have been waiting over a month and still have not revised all items. Second big company as Apple can not coordinate one time delivery as all items have been delivered separately. Third for some reason the shipped additional third iPad and when I call them they have no clue what hepend. I did not give any permission for third iPod to be ordered and Apple anyway did so. When you spend around 10k a year for Apple products, you expect better customer service, better communication, better shipment coordination and better way handling all issues. It looks like they do simple business: advertise, sale, collect money and customer has to finger out the rest. Maybe it's time to find different company for communication products. read more

Apple Oakbrook - iPod - Computers Near Me - Oak Brook, Illinois

Apple has an awesome service department. My I phone 6plus is still under warranty. My charger cord wore and was frayed so I brought it into the Apple Store. They replaced it no questions This store is very nice clean with huge Windows for natural lighting. Their stores are always laid out with all the new toys, fidgets and gadgets. On the down side if they made their cords a little more durable I wouldn't have to replace it so often. Still Apple always stands behind their products just make sure you have the warranty when you buy one. It's a small price to pay for peace of mind on an expensive phone read more

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So I have been looking at the new iWatch 4 since it was announced. I have only been wearing automatic type watches for the last 10 years or so, but I haven't been wearing one at all in the last couple of years. I walked in because I had a long break from work. The first person I talked to wasn't the most helpful, but I think he was getting ready to leave for the day so no big deal we did talk a bit and I was "I am just looking". Then Christina walked over and asked if I needed help... I again said I was just looking, but explained what I wanted after she asked. We talked for 10 minutes or so about the pluses and minuses of the iWatch, at which point I bought two, one for me and one for a friend. I really didn't look around much more of the store, but I will say the Apple Stores are always clean and everyone is helpful. Thank you Christina for helping me weight the plus and minus items of the watch. read more

I had a very frustrating experience at the Apple Store! It's disappointing when customer service doesn't meet expectations, especially when you're accustomed to a higher standard.From the lady at the entrance who was very rude to the person she send me with! He got my number and said they will call me in 40 min an hour went by and never heard from Apple! I went to ask what happened , and they had the wrong number really? And. she was acting like it was my fault and didn't know my own number! Then went to another lady but none of them seemed knowledgeable! After waiting a long time she came out to let me know they don't fix broken screens! Why the lady from the front door didn't say nothing! I wasted my whole day for nothing! I Also, I had plans to upgrade my grandkids iPads I couldn't do that because I will have to make another appointment! read more

Definitely the worst Apple store, Customer Service wise. Avoid at all cost. The lady on the front "Shanon" saying to customer we can't cater you because staff is all busy and at least 3 staff people chilling around and sitting read more

Phone broken and need help? Go online and make an appointment. Of course you need your phone to make an appointment, because it will send you a verification code you need to make an appointment. There is no progress to be made there. Nor is there progress at the Apple store. Employee after employee will tell you you should have made an appointment. You know with that verification code you should have gotten on your nonworking phone. You can stay 3-4 hours for help or maybe someone can help you next werk read more

Had an appt for battery change, arrived right on time, checked in & took a seat. I sat there for 25 minutes while people who arrived AFTER me and checked in AFTER me were given diagnostic downloads before me and were seen before me. At the 26 minute mark, I handed the items I intended to buy to a tech and told him that since they chose not to honor my appt, I was not going to waste anymore of my time sitting there. THE JERK LAUGHED. This pretty much sums up the service in this store. Don't bother making an appt or wasting your time here. read more

The employee I dealt with today while trying to pick up a laptop that I had paid for was very unhelpful and I am disappointed with the customer service I received. My Apple ID is associated with an email I no longer have access to and I received no assistance or help. I was treated like a scammer who was trying to steal product even though I showed the order on my credit card, which is also an Apple credit card. I rarely write negative reviews but trust me on this - don't go here. Have your products shipped to your home rather than this location. Learn from my mistake. read more

Costco has everything you want at a much cheaper price. Do yourself a favor, if you don't have a Costco membership get one. Even if it's just to purchase an apple product. Odds are Costco will be cheaper and you'll probably save money by purchasing the membership. Costco also has a much better return policy. read more

thorough attention to my problem from the Genius Bar. (most) of the employees are eager to answer questions and offer help. I stayed for an iPhone photos app workshop (I was one of two people) what helpful tips! not sure why more people don't take advantage of them- they are free and really useful. read more

Apple is always a leader in customer service, and the last couple times I've been there are no exception. First, I recently purchased a new iPad. Although I knew what I wanted when I walked into the store, Chris was extremely helpful and knowledgable and still gave me all the information I needed to make an informed purchase. He even told me that they were running a special giving away free AirPods as part of my purchase. What a great deal for the customer! Second, I had a bad experience with on-the-phone Apple Support regarding one of my AirPods Pro. After I was sent the wrong model, I was instructed to get in-store support for the inconvenience. Although there was some confusion when I first went to the store, Sarah made sure I left a happy customer. She got me the replacement that I needed and sorted out all my issues. It's surprising to me that many people are complaining about the service at this store, especially during the pandemic. Apple is purposely limiting its in-store capacity for the safety of its guests. Further, all the employees are super nice. In fact, I think the service is way better now that the current service level once was as now it is essentially one-on-one. Many times in the past it was difficult getting assistance, notwithstanding the initial greeting when you first entered the store. read more

my computer had a speakers problem. Took it to the store at Oakbrook mall, IL. Was told that they have the speakers in the store and replacement is a quick job that may take 5 minutes and the techs may even do this in-between longer jobs. I was shown the tech's assigned jobs before me which wasn't that many. I Was told that most probably will be done in 3-4 days. Got no notification after 3 days. Went to the store and was told that the job was not even started. Lazy techs, unfulfilled promises, inefficient store, do not go there, except if you want your laptop to be fixed in a month read more

We got to our appointment ahead of time and checked in a half hour before. My son and I were waiting for our appointment time. Ten minutes after my appointment, no one called our name. However, I noticed 3 technicians chitchatting. I decided to walk up. I let the technician know we checked in a half hour early and haven't heard my name. He proceeded to look it up and yes , yes you are on the list and proceeded to start working with us. I don't know what managers are doing there, they should connect with customers and the technicians too. Apple is worldwide company with Poot customer service. read more

One of my two iPhone 15 pro's is overheating during calls. I has it on and it hits 112 degrees while the other is only 88 degrees measured with a laser thermometer while calling each phone during a call. After 20 minutes the phone is so hot you cant put it to your face. Apple did nothing to fix it and would not exchange it. I spend $15,000 plus a year at Apple. No more, poor customer service for someone who spends this kind of money. I will be returning both phones. DONT BUY A IPHONE 15 PRO. I know 3 other people with the same issues. read more

The manager coordinating techs was not super friendly, but everyone else I interacted with was. Brandon was so awesome! I felt like my computer was in very good hands. read more

Paid for 2 years warranty with AppleCare plus, came in for the first incident because I have the problem with the cable which probably cost Apple less than a dollar to replace but the Apple Genius Bar guy said it would be $19 fee to replace the cord which about the same price as the brand new cord. But the replace the screen is $29 fee under the warranty while full price repair is $229? Unreasonable price. Been an Apple fan since the iPhone 4s... have every Apple product. Used to have the problem with the cord twice during the period of time and got them replaced for free under the warranty at the old Apple store on Michigan ave in downtown Chicago. this location at oakbrook does not care about the customers since it's in the expensive neighborhood they only care about the money. Will write a letter to the headquarter as well. Very unsatisfied! read more

When things aren't fixable on my own or with phone support this store always has my issues properly repaired. Any new products needed this is the ultimate "candy store" with all the answers. I appreciate the seemlees efficiency in how things handled here. Apple Care Plus and Apple Care has myself and my families products insured due to mishaps life and tech throw our way. I've been with them since them generation two or three I-phone. Thank you Apple. read more

I do not recommend this store at all, it always has an inordinately long wait even when it seems fairly slow. Unfortunately, this is the closest store to me, but I will attempt to go to any other location rather than wait an hour before even possibly being seen. read more

I went in for an appointment to have my battery replaced on my iPhone 8 and was sent out of the store by the guy because I was 10 minutes early to my appointment. It was clear the guy didnt want to do his JOB and replace my battery. I will never go into that store ever again . I felt like it was going into a cheap night club with the security guards in the front . What a joke . I went to the ATT store at oak brook and bought the new iPhone 12 max . The only good thing about the whole experience read more

Went in to have my home button checked. The rep said it would be an hour+ wait. I asked if I could wait in the store and she said they prefer people not wait inside, so I felt obligated to leave... I was supposed to get a text when they were ready for me. Never got one so I went back an hour later just to check how far along I was in the waiting process only to get told it was too late to have a repair done to the phone. If the first rep had gotten her nose out of the iPad they have to log everything into and given any thought to my situation I could have saved hours. Their fake kindness is not a replacement for thoughtful communication with a customer. I'm grateful I decided to go back to the store to check in or they would've closed and I wouldn't have been seen at all. read more

This is the worst store. Stephanie Sloss used every excuse in the book (I was in the hospital, my brother is in the military but I forgot what branch, we cant replace your item even though you have apple care and we will not send you a replacement via FedEx, among other lies). She then 'felt' like I was being rude and called the mall cops on me to justify her feelings. I was told by the police they do this because the Apple employees get spit on and harassed and that now justifies them calling the police every time. I was told by Stephanie she never wanted to see me in her store again but fails to realize that APPLE CARE DIRECTS ME TO THAT LOCATION AND ONLY THAT LOC AS TION. They force me to only work with this location and tell the manager to kick m out so they do not have to support it For shame Apple. If you dont want me as a customer then refund my money on my new device instead of replacing it with Demo versions. Also, you need to offer grief counseling to Stephanie as she is obviously so used to getting harassed and spit on that she has lost her connection with humanity and has been replaced with a soulless lying husk of a human, devoid of real feelings and only interested in pleasing her Apple masters. I decided to donate my 'replacement ipad to' Toys for Tots as I refuse to work with Apple going forward. I hope others refuse to buy Apple and Apple Care as the products and services are cheaply made, break easy and do not get supported by anyone at apple. They would rather kick you out and just sell another machine to an uneducated consumer. read more

Thanks for the tears. Saturday I made the biggest mistake of my life I bought my daughter and iPhone 10. She was so overjoyed she had tears of appreciation. Little did I know, these would not be the only tears shed. By Sunday she had disabled the phone due to forgetting her passcode. Spent most of my day Sunday trying to download iTunes to factory reset her phone with no luck. I called Apple support who advised they couldn't assist but scheduled an appointment for Thursday a full four days later at the Apple Store in Oakbrook. I accepted the appointment went to the Apple Store and because I arrived 25 minutes earlier than my scheduled appointment was told to leave and come back closer to my appointment time. I'm 9 months pregnant, making the walk from the closest possible parking possible still a struggle. All to be told to return a FEW minutes later. Yes this is a small frustration however it is yet another disappointment. So I leave the store to sit outside terribly irate and crying. Guess it was too much to allow me to sit in the store while I waited. I leave to come back 10 minutes later. To be told running 15 min behind schedule. I had clearly explained the situation to the technician: passcode forgotten, I couldn't get into the apple ID. I was told not to worry worst case they'd remove activation lock and get me on my way as long as I had the receipt with the imei number. I had my receipt. After waiting around lo and behold they said the receipt I had would not suffice as it doesn't have the serial number. I explained this is the only receipt given. I offered the box the phone came in but that is not acceptable. I get told to go back to sprint ask for a receipt with the serial number...... and then make another appointment to come back. Needless to say this is beyond frustrating! 6 days since buying the phone, locked out for 5 and no help given. Feeling like a failure and once again my time wasted I leave to cry on my way home out of anger and frustration. I called the store I purchased the phone from. explained the entire situation again, explained I needed a receipt with the serial number. They kindly and politely explain they don't have any receipts that would list the serial number. They can't help me either and redirect me to apple. I'm surprised dealing with this hasn't brought on labor yet but enough tears, frustration and anger has been spent. I'm lucky the store has a 14 day return policy. I'll be taking this back and riding myself of apple and dealing with its support. Thanks apple for the tears of joy, anger and disappointment. read more

I just ditched AT&T made the switch with t-mobile and got 3 new lines and my freshly new phone was acting up I went to t-mobile the T-Mobile workers did not know what to do with the phone so they sent me to the Apple Store all they needed to do is set the phone to normal setting not to the zoomed up one. Apple employees really know their products. They are so helpful and I just show up some times without an appointment and they see my concerned face they stop and help me. Love you guys read more

Apple Oakbrook - Computers Near Me - Oak Brook, Illinois

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I've had my Macbook for 8 years and it's on its last legs so I came to this location as it's close to work and far from Cook county taxes. Also, the last time I went to the Skokie Mac store I was thoroughly ignored. Thankfully I had a completely different experience at this store. I was immediately greeted upon entering by Jammin (yes that's his name, and he's very helpful!). I had already done some research so I pretty much knew what I wanted to get, I just wanted some clarification and affirmation of my choices. He was very friendly, patiently answered all my questions, and helped me with getting my AppleID info. As I'll be using the computer for school, I got a student discount (a small consolation considering I will probably shortly be broke) and free Beats2 headphones. I was then handed off to Jake who helped me with setting up the laptop. Most of it was pretty intuitive, but I still had some questions and he made sure everything was up to date before I left. Overall a pretty stress/pain-free experience. I should note I came on a weekday right after work so while it was busy, it wasn't insane. The store is fairly spacious and the staff was great! read more

This place gets crowded at times, and the time I came here for customer service I left unsatisfied. I came in here because my brand new iPhone had really terrible battery life. The genius ran his little tests and it told him my battery was about to fail, but not quite failing enough for him to be able to replace it. He told me it would probable be at that point soon, but until then there was nothing he could do. I ended up just returning the phone. read more

Okay. I'll admit it. I used a PC. For years. And years. Until one day, this uninitiated girl walked through the big white doors of this store and her life was changed forever. Well, maybe not quite so dramatic but as a person who works in the advertising business, I knew I needed to change to Mac but never really took the time to do so. But with a job change pending, and a PC dying, I knew it was time to take the plunge. These guys were great! From assessing what my needs were, to getting me the right machine and accessories, the "change over" was seamless. And when I had a question or couldn't figure out how to do something on my new Mac (things I'm sure a small child could intuitively just know how to do but had me stumped) the staff at this store was great. If there was a saving grace to my ego it was that I went to a couple of the group classes that they held at the store and found out that I knew more than I thought which made me feel a little bit better about the questions I had to ask. Oh sure, there are a ton of kids in there "playing" with the technology, and as a brander, I love the idea of getting them attached to the brand at an early age. But the store is organized, the greeters will direct you to the right place and if you have an appointment, they run on time. The closest parking to this location, which is over on the Macy's side of the mall, is the parking garages or lots on the west side of Macy's, cut through by Pottery Barn and you are there! I doubt this "Technology immigrant" will ever be teaching a class here, but I love my new Mac and the staff here welcomes me personally every time I walk through the door. So I guess I am now officially a "Mac girl". Transition complete. read more

Very happy with how this visit went. First, there are two child tables with 4 iPads each, that kids can occupy themselves as you solve your Apple-related problems with an Apple Genius. All the apps on the iPads seemed to be kid-friendly. I spent the previous day online with Apple support, I didn't solve the problem, but got my iPhone to a place where it could be quickly handled at the Apple store. The kind gentleman that handled my case was an expert. He saw one of my screens, and diagnosed the issue, and we went ahead and performed his recommendation. iPhone working perfectly now. Where else can you go where the representative is rocking an awesome beard, tattoos all over his fingers and arms, a tongue ring, and a coke nail? Probably just about any restaurant in Logan Square, but I digress. The rep was an expert and I received the best service. 10/10 would go to him again! read more

Staff was nice and very helpful with our issue. My sons front face camera stopped working so we set up an appointment. They tracked down the issue to be a hardware problem so they swapped out the phone and I didn't have to pay any fee or turn it into my phone companies insurance. Definitely recommend-always have an appointment and stay on top of your warranty for your Apple warranty. I also found out that they host free events for kids in the "Apple lab" keeps them busy ! read more