My wife had been having trouble with her phone that included unable to use scan and go at Sam's, unable to use a QR code, and unable to take a picture. So she scheduled an appointment for the folks at the Apple store to check it out. We arrived early in hopes that they would get to us quickly. Unfortunately, not only did they not get to us quickly, but they also were late seeing us for her appointment. The store was extremely crowded when we got there and seating in nearly nonexistent. The greeter/service writer was quick to meet with us and got us signed in. While we were waiting, we could not help but overhear conversations between customers and service folks. One thing that we heard multiple times was the customer needed something replaced, but they had none in stock. They were going to have to order the replacement part and the customer would have to come back. When they finally got to us, we got a very friendly and knowledgeable person to work with. He hooked up to the phone and had a diagnosis quickly. Unfortunately, it was going to be very expensive. Based on that information, we decided a new phone was in order. Will I return? This is our preferred Apple store, and the folks that work there are friendly. We will return whenever the next issue arises. read more

I've used the Apple Store many times as we have many Apple devices. if you make an appointment and arrive a little early most likely your going to be seen within a reasonable time. it's not an ABC thing though, once they open a phone they could find anything which could run them later time wise. Just remembe, it it's your phone they will take the time for you too. These folks are sent to California to be taught to be a APPLE technician. Your not going to find a more trained APPLE professional anywhere for an iPhone! read more

These folks are embracing failure to the fullest. Had an appointment but it took over an hour to get an available service person to drop off my phone to have the broken camera replaced. Went to pick it up a couple hours later and they had broken the screen AND not replaced the camera. They won't have a screen in stock for a few days and want me to come back. I'm out of bandwidth for this noisy, pretentious place. read more

It was easy to schedule an appointment online and once you arrive I was seen quickly. The Apple Geniuses knew what was going on ASAP and were able to give me a variety of options on what is available to me. Once decided it was a quick and easy process but I would recommend knowing your apple log in information and backing your phone up so that it is a quick appointment. read more

AI attendant wanted to speak to me in Spanish. If you can't get your AI to work properly and not have glitches, then choose a lower-tech solution that actually works. read more

it's Apple, what can you say? I think all the Apple stores are the same with train service people etc. I need help with my watch because it wasn't taking in charge. Guy checked it out and it was my charger so I got a new charger. I also got a class to help me learn the ins and outs of it. Well worth going to class read more

I recently switched over to Apple after years of being with Android (specifically, Samsung). What can I say - go big or go home, eh? Apple AirPod Pro 2, Apple 6th Generation with the Aluminum Milanese Loop, Apple 12 iPhone Pro Max 512GB 5G, and 12 Pro Leather Case with MagSafe (Saddle Brown and Black). *** Pre-ordered the iPhone which arrived just on time to use The Apple App Store to purchase my second phone case for my iPhone 12 Pro Max. The Wallet App had my appointment scheduled for pickup with a scan barcode to show the staff which made extremely convenient to drop in and right out within a matter of minutes! The six feet precaution was definitely enforced and masks were required! I managed to gear up with gloves also considering I'd be touching the product. Stunned by the phone cases! Very sophisticated case, beautiful design, and stylish! read more

Apple - La Cantera - iPhone 12 Pro Max 512GB 5G Pro 12 Leather Case with MagSafe 6th Gen Watch with Aluminum Milanese Loop AirPod Pro 2 - Mobile Phones Near Me - San Antonio, Texas

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How do you give this beautiful store a bad review? So organized, and plenty of help throughout the store . We are here getting a factory battery for my child's IPhone. Do fool around with companies that are not the factory themselves . 69 dollars here for a new battery by factory certified techs. No games , no data mining , just great products and services. I am also getting my MacBook air battery checked out since the next town we are moving to has no apple store . Better safe than sorry . I have been a MAC person for almost 10 years now, I could have easily replaced 6 PCs by now. MAc is worth every penny . read more

Went shopping for a new Macbook Pro and Michelle was my Sales Person. She was very knowledgeable and we compared models and pricing. I was in and out in 35 minutes!! read more

An Apple A Day does not keep the doctor away, it just makes you go broke. At La Cantera, this is one of the better Apple stores that we've been to - I really enjoyed how it was different to a lot of the others, in that people were attentive and they were dealing with us straight away. I guess that's what you get in a fancy mall in a much richer area than most. Definitely one of the nicest and most spacious and enjoyable Apple Stores we've been to. read more

Apple - La Cantera - It's too late to appleogize - Mobile Phones Near Me - San Antonio, Texas

The Apple Techs are invincible. They seem to be able to solve any problem. We appreciate the fact that they are so close, and cheerful and helpful. read more

Everyone was great on setting up my new iPhone 15. They were all kind and answered questions that I asked. The sessions or classes were informative and fun. read more

i made an appointment and I arrived about 5 minutes late, typical for me. i checked in and didn't have to wait long for help. even with a packed store. I wish my doctors could have wait times like the Apple store for appointments. they fixed my issue really quickly and gave me a student discount since i'm an undergrad. read more

This is the first summer I signed my son up for Apple Camp. He's attending two sessions Coding with Spearos and storytelling with Clips. Both sessions are taught but Apple Employees in a small group session. My son has enjoyed the opportunity to have hands on learning with the iPads, Apple Pen and Spearos (small code-able not). The employees have been beyond accommodating as well as working well with all the kids. I currently have many Apple products and will co to he to purchase from Apple. They provide high quality products and high uplift service! read more

Apple - La Cantera - Mobile Phones Near Me - San Antonio, Texas

Apple is not the company it once was. Steve is gone and so are the days of serving the consumer. Went to Apple to get 12 camera repaired, sorry sir only option it to replace, and you'll need to make another appointment to do that. Right to repair is a most for consumer electronics because of acts just like this. read more

Apple - La Cantera - Sorry we Can't repair your product, just buy another. Poor service as usual, why do we accept it? - Mobile Phones Near Me - San Antonio, Texas

Macbook Pro needs a battery. Talked to Mario, who said they'd have to order the battery, they no longer stock them due to "supply chain issues." OK, understandable. Then wants me to leave my computer with them for 3-5 business days - a nonstarter for me, no. Back and forth, after which he says, when we get the battery in, just come in and we'll take care of you in a couple of hours (basically, while I wait). Disappointed, I called the shop I bought the computer from, MacTLC, and they told me they'd have to order the part. OK! I guess that'll work, I said, and had them order the part. Notified the battery came in, I went there today and Mario claimed he never said that; my only option was to leave it for 3-5 business days. Or I can buy a new MBP (have them transfer all my info, I suppose) and then RETURN it under the policy. That's the solution - abuse the return policy?! Implied I was lying, not him. Recommend you record anything they tell you on issues like this; lost all my trust with this shop. There are employees standing around all over the store - no sense of urgency, no trying to solve my problem. Bureaucracy and arrogance. Going back to MacTLC. Steer clear of the La Cantera Apple store for service. read more

I would like to thank Chris for redeeming my previous less than satisfactory Apple Store experiences. I was very nervous about the outcome of this appointment since my iPad 2 is very old and anything could've happened today. Making an appointment before arriving is absolutely crucial as this store even in the morning/early afternoon is extremely crowded. Don't even bother yourself with arriving earlier than your appointment time, because you will still have to wait as they rarely have any no-shows or cancellations. Unfortunately that was the case for me today as I arrived earlier than expected and had to wait 1 hour and 45 minutes. One benefit I discovered, as I grabbed a bench and parked myself on one of their display tables is that you can utilize their free Wi-Fi while you wait to upload download update any thing you need on your device with their Wi-Fi which is is lightning fast. I really prayed while I waited, because although all of the attendants are very knowledgeable about all things Apple it really just depends on who you get and what their personality is like. I overheard many clients around me that we're also waiting having problems with the battery in their devices and at least three people had to have their batteries replaced on their iPhones, I thought this was extremely interesting and worried that my iPad 2 was a goner for sure. Chris (I really should've asked your last name) was very patient and empathetic. I was thankful that he explored different options and in no way pressured me to upgrade my device or replace it or spend any kind of money until he was completely finished with the diagnosis. The conclusion was a software problem in my case which was actually not that complicated to correct. But backing up your device automatically to iCloud is highly recommended. Apparently I didn't have that feature turned on and so he had to wipe my iPad completely clean and I did lose some video and photos that I should have probably backed up and deleted from my device anyway. So... 2 hours and 45 minutes after my arrival time my iPad 2 was restored, again thank you Chris. L. read more

If you have a lot of patience,then this store is for you, especially on a weekend. I was there to upgrade my I phone.and took more or less 30 mins before I was attended to.The lady was accommodating and helpful and apologetic about the long wait. I'll try Togo on weekday and see if it's better. read more

The storage on my Macbook was locked down. They kept my Macbook overnight, was able to wipe out the computer, run a test and restore the computer. Luckily all my important stuff was in icloud. The service was amazing and efficient! Thank you! read more

They are morons. Have no clue what customer service is. Dropped by on Tuesday. Three to five day turnaround. Called on Monday to see if part was in so they could swap it out. Part not even ordered. But now they can overnight it from another store in a different city but will not be available to replace part until Wednesday. Ridiculous, don't promise what you can't deliver. No sympathy either. They do not care. Love the IPhone, but customer service is non existent with this place. Don't expect them to fulfill their promises, and they do not care that they didn't even come close. If I hadn't of called them, would they have even called me? I doubt it. read more

They are SLOW and RUDE!!! You make an appointment and show up on time only to be told to sit and wait an hour as the employees talk to each other instead of the customers!!! read more

Apple - La Cantera - Apple employees talk to each other instead of customers! - Mobile Phones Near Me - San Antonio, Texas

updated 06/12/2020: they don't open till 11:00, have no orderly system, and make you wait outside in the heat. people jump line, and apple lets them. then, you get told if you had an appointment, they would help you, but won't now, even though you waited over an hour. if you need support, don't go to the apple store. read more

I'm not sure why this place doesn't have 5 star rating!!! We have been here twice in the last month. My mother is on a fixed budget so we bought 2 different apple products online that were refurbished. They helped us transfer all of her old to the new. They were gracious and helpful. Not at all bothered that it was purchased elsewhere. They helped her understand her new product and put the screen protectors on. They were incredible! I highly recommend! read more

Came by to get the charging port cleaned. They wanted me to pretty much take the whole phone apart just so they can clean the port. I told the little lady that the port is right there in plain sight and nothing was covering it. She could've care less. She ended up just using a little wire to clean it. How much room do you really need to use that? Could've kept everything together. read more

In terms of retail outlets, Apple sets the standard pretty high. Normally, I try to take care of all customer service issues myself online without having to talk to a person. That doesn't work out when you're trying to BUY a product without having to wait for shipping because you're a terrible son and forgot your mom's birthday... but I digress. They do their best to make their interactions with you personable, asking questions along the way to make sure you're getting the right product. As busy as their Genius Bar always is, I imagine these employees deal with customers who have zero clue (technically speaking) pretty frequently. I know how complicated "tech" gets when I'm trying to explain it to my parents - so the fact that these employees can keep their cool without smelling like alcohol during a purchase is a win in my book! Today's interaction was to buy an Gen 4 Apple Watch. Pretty simple and straightforward. My sales rep did a good job at ensuring I understood the EKG functionality and how to get things set up on my mom's phone for the fall detection and emergency call functionality without dumb-splaining things to me. Things to note: I believe their sales reps have specializations. If you watch someone come in after you and get serviced before you... it's not that Apple is doing a bad job at crowd control (because the store is ALWAYS hectic and busy). The person getting service before you is just on a different wait list due to the product they're/you're trying to buy. They want to make sure you get an expert at the product you will have questions on. Have patience, you'll enjoy your interactions with the staff. Pro-tip: if you just want to quickly buy with minimal interaction, purchase your product online and just pick up in the store. read more

I needed my phone replaced as soon as possible. Employee Bailey M. made my replacement and appointment go so smoothly. She knew exactly what to do and made my experience the best one I have ever had at Apple. She has such a welcoming energy, glad she was the one to help me! read more

Extremely disappointed with the service. I went to buy apples watches for myself and my wife. I met a person at the entrance and told him that I'm here to buy a watch. He asked me to hang around the watches table and a sales professional will come to help me. I spent good 15/20 mins there and no one came. When I was leaving then a person came to ask if I need help. And store was not busy at all. Literally hardly there was anyone in the store. Poor service!! read more

I used to have better experiences with this location. I thought since it was in la Cantera that it would have better service than the north star mall location. I usually buy my apple products here till recently. The issue I had was I was looking for apple AirPods and they did not have any in stock. I asked the worker if there was a way he could check if the north star mall had them in stock. He than told me he was unable to since there system does not have that feature. I drove all the way to North Star and they did have them. I told them what the worker at the la Cantera location told me and they said that was not true and he could have called the store. I might give the la Cantera location another chance in the future. I just wish they did not have employees that lie. I think if they gave them additional training than it may help. read more

As with most Apple Stores, everyone is both extremely knowledgeable and willing to spend as much time as needed to answer questions or resolve issues. Wait times for repairs and servicing are extremely short, assuming you got a reservation Reservations are effectively required, and walk-ins are only helped when there isn't a reservation for the time slot already. Ignore the reviews complaining about waiting in line: you might as well complain about how hard it is to get on a plane without buying a ticket before you arrive at the airport, or see a doctor without an appointment. The employees in this Apple Store specifically are extremely experienced and proficient at their work, and it shows: they can solve problems in a fifth of the time you'd expect. I'd recommend it for anyone looking to get technical support, have questions answered, or simply try devices in person. Do note, by the way, that Apple is not trying to appeal to impulse purchasers here: their products are extremely cost-effective, but they are not cheap. They are meant to be bought and used for years, often the better part of a decade. You don't expect cars to sell for $500, and you shouldn't expect computers to sell for $50. read more

Came in to talk to a technician about my AirPods Max since they were under warranty and they said that it had to do something with the charger so they took them in the back to get them "checked" but once he came out he tampered with it's charger port even worse to the point where I can't use them anymore, talked to the manager and he said the same thing that he couldn't help. Bad service all around came to get them either replaced or fixed but they messed up my AirPods even more read more

The staff here helped me through my problem through that whole month, especially because of one employee who kept in touch after I left there with my 3rd replacement phone. Eventually I was able to get it solved and called a day later by offering to send a new iPhone 13 PM to my house. Proud of their determination! read more

Bullshit ass reservation to get into the store to buy accessories for my Apple Watch. WTH ! How are people suppose to know to set up a appointment? I'm going to the mall not to see my dentist. Get it together apple ! read more

I would give this store no stars if I could. Made a 3:45 appointment and arrived 20 minutes early to get checked in. 10 minutes later the guy checking me in says to wait by the table. 15 minutes later a rep comes over and says it'll be about another 15-20 minutes before I can be seen. I was there to only get my battery changed out. Meanwhile people are lined up outside the door to be checked in like I did. So now it's 4:05 and still haven't been waited on. I left due to poor service. Why make an appointment if Apple will not keep their part of it as I was early for my appointment. What a waste of time and gas. My solution is to buy my battery from Amazon and install it myself. read more

My computer has been broken for about 3 weeks, I finally made an appointment with apple and I'm so glad I did. I had to wait a bit to be attended to, but that is understandable as they were attending to other people before me. The man that helped, Tyree, was extremely nice and patient with me, and the lady next to me as well. I left my computer at apple for about an hour and half so they could repair it, which is fine! I just wanted my computer fixed no matter how long I had to wait. All of the workers were extremely nice, and when I came back in to get my computer, Tyree made sure I was attended to, even though his shift was already over by the time I got back! Also, my computer is as GOOD AS NEW and I've almost had it for 2 years already. Also, the service was FREE. Thank you!! read more

Love all the cool Mac products but it seems like some of the employees know as much (or little) as I know. Great store to visit for hands on but if you know what you want to purchase, probably easier done on-line. read more

Apple - La Cantera - iMac Pro - Mobile Phones Near Me - San Antonio, Texas

After 8 Phone calls and 4 hours wasted on hold and getting hung up on, to buy my daughter a phone. I can honestly say they have the worst service. I've been a loyal customer for years and couldn't believe that I had to waste that much time and call back 8 different times to get nowhere. I asked for a supervisor the last 2 calls and after 40 minutes on the first and 18 minutes on the second call I ended up getting hung up on. In the end I had to get a phone through my carrier which was my 2nd choice. Now Apple is no longer a choice! read more

Apple - La Cantera - Mobile Phones Near Me - San Antonio, Texas

Walked in the store today. 10 customers and 25 employees. However, the Walmart greeter says he needs to schedule me an appointment. I agree yet continue to see at least 10 employees standing around doing the water cooler chat. Poorly managed business. Amazing that they deliver big en technology but can't get the customer experience down. read more

Does Apple train everyone to be unhelpful and arrogant? Not a good combo. Wonder if they do customer surveys or read what we write ‍. Asked to buy an iPad and told to make an appt in 3 days? Anyone else less than pleased at this crap? Can't wait till they're a memory and someone swallows them whole and "re-educates" or terminates their salespeople and "greeters". One nice thing, we get to see their employees giggle in clusters at us while we wait. Their hairdos and tats are rather remarkable too. read more

The worst Apple service experience ever. Applecare and Apple customer service sucks!!! Absolutely worthless paying for AppleCare!!! Have been a loyal Apple customer for the past 10 years but this is the Worst customer service experience. read more

Apple - La Cantera - Mobile Phones Near Me - San Antonio, Texas

Always busy store in La Cantera - today was no different. We were greeted at the door and put in the queue for an adviser. I thought it would be a long wait but Sydney got to us right away. She answered all our questions about downloading photos, storage and cloud sharing. We also asked a lot of questions about the pros and cons of buying an iPad. She was very friendly and knowledgeable. We might buy an iPad soon and Sydney's help would go a long way to making that decision. read more