Great customer service - purchased a MacBook Air and iPad. Now fully Apple loaded along with my iPhone. Won't buy any other equipment from this point forward. By by windows. Love Apple! read more

I bought a new iPhone changing over from an android when trying to get my data changed over it froze at 90% kept asking Jackson he kept telling me to wait.after 10 minutes asked him again he was rude and condescending as he said I told you to wait. I waited another 20 minutes and tried to ask him again condescending said I told you to just wait. my android phone battery died after another 25 minutes now no phone read more

Stopped in here to buy a watch for my niece, and ended up with a new watch band for myself. Eddie (the apple guy) was great. Personable, knowledgeable, and all around good experience. Of course, great selection and on the pricy side. read more

Apple Boise Towne Square - Computers Near Me - Boise, Idaho

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They do NOT answer their phone, impossible to get help! I was told by Apple Support to call the store, but the store does not answer their phones!!! Terrible Customer Service!!! read more

Picked up my phone didn't notice it till I got to the car that it was broken. They clearly gave me somebody else's phone but didn't own up to it. Then the next day came back to get it fixed or get my phone. They said they'll just fix the back of it , so now waiting three more days for it to get fixed instead of getting my phone back Not one time did they mention how they made such a mistake and owned up to it. Worst experience ever been trying to get my phone fixed for two weeks now. read more

Not sure why this store doesn't have at least four stars.... I've visited four times and each time has been great with customer service and information I needed. I always set time aside because it can be busy especially if you don't have an appointment. Just an overall 5 star review on a great brand, product and especially for the hard working employees. read more

Guy was really nice, answered all of my questions- plus researched and took time if necessary. Was nice overall. Would give more stars if possible read more

Great experience tonight with Eddie! He solved all our problems--from watch band, weird calendering error, and calls dropping. Thanks, Eddie! read more

Apple Boise Towne Square - New band - Computers Near Me - Boise, Idaho

Service Department. These guys lie cheat and steal, and are not interested in fixing equipment, only selling you something new! Brought in my $2K Mac that would not power on. They said $168 for a power supply, then said that did not work, now $399 for a controller board! At that point I caved, bought a new Mac at Costco (lower) price, they claimed they would transfer the data, they gave the 3 minute try, and said not working. I asked for the SSD, at which point they tried to steer me to a 3rd party for recovery. $64 Amazon carrier board, all data recovered by me, and I have zero training. At this point I'm sure my 1st was repairable, never should have taken it here! Avoid the service dept and trust no one! read more

Finding a tech is like looking for a needle in a haystack! I had to go in TWICE and then a 3rd time for them to finally take a look at my phone! Second time I went in and told them I had already gone the day prior, the rep was just like ok, well you gotta come back tomorrow!! Poor customer service!!! read more

I wish I could leave 10 stars for Fabien. He was extremely helpful in not only finding the right phone for me but he took his time and answered all my questions. He was fantastic and I would highly recommend getting a phone from him. I was going to buy a phone at Verizon but because of him, I decided to get it from Apple instead! read more

I went in to trade my phone for the new 16 pro and got helped by a guy named Seven. Fortunately, he's got a name that I cannot forget! He was so kind and helpful, not to mention very attentive. He had me out of there pretty quick and was such a cool dude! You'll be satisfied if you get him. Thanks again! :-) read more

Went here on Saturday they said my phone has irreversible hardware damage. Said I needed to buy a new phone but I decided to go to the CPR phone repair on Meridian to see if it was fixable ( I went in as it didn't turn on and the battery was horrible) and they accepted my phone and fixed it for about 500$ less than apples solution. Currently typing this on the blue iPhone mini 12 yall declined! "Irreversible hardware damage" read more

What a joke store . About 50 employees and I have to schedule an appointment to check my phone. Will never stop by there again.

By happenstance. I needed to order a four-pack of AirTags and originally went to my local Costco to get them at $89.99 but they were sold out in-store and online. I then placed an order via Amazon prior to getting steps at the Boise Town Square. In the process of getting steps, yes, I count my steps, and I saw that the Apple Store was still open and jolted inside. I was greeted about four times before I waved off the t-shirt gang and made my way to the back to get the four-pack of AirTags. Before I was able to turn around, Melody? Melanie? caught me in mid-stride and checked me out. No, not that type of checkout. Paying to check out kind. She was amazing. It's unfortunate that I don't recall her name but she was funny, sarcastic, and genuine all in one. That's what I like. I don't want a robot or a bland experience but a memorable one. I was out in a flash and continued on my way to get more steps with the four-pack of Airtags in back pocket. read more

Just buy online or at Best Buy and avoid this store. Management has clearly taught them customers don't matter and aren't a value. I waited for a long while trying to buy an iPad. Had 4 different workers ask me if I needed help and I told them I'm ready to buy. They all promised someone would come right over and help. One actually said, I just need 20 seconds to do this one thing. Nothing. After 15-20min of standing and watching employees just standing and talking to each other, finally someone came to help. We got almost through our very easy transaction (I just want to pay) when she asked another customer if they needed anything. I literally had my credit card in hand and her checkout device was open to the pay page. And then they had a lengthy back and forth conversation about different computer options. It was like I didn't exist. Finally I just had to leave and she didn't even notice. Hitting up Best Buy on my way home I guess. read more

What a joke. $220 AirPod Pro that now that the warranty is expired begins doing the crackling noise during exercise exactly as described on the Apple website as a known issue. Amazing how it happens after the warranty almost as if Apple intentionally does this. Waited on hold 26 minutes to be told nothing they can do because their system won't let them and wanted $180 to fix them and told me I should have bought apple care. On a side-note, I had gone for an in person appointment prior to the follow up phone call and it's amazing how many Apple employees come up to tell you nothing other than the person that will help will be there soon. Way too many workers standing around doing nothing. read more

I came in for appointment at 6. I got here at 6. The apple auto assistant canceled my res at 5:58. I was in store by my apt time 6pm. The manager Haley was extremely rude and sarcastic. When I expressed to her that I was on time she argued with me that I should have been early even though the appointment was at 6!!! She was extremely rude. As I'm sitting at the Genius Bar, she tells me "Do you want help or not". I told her I made two appointments now so what do you think. Apple customer service used to be top notch. But not in Boise read more

Apple Boise Towne Square - Cancel time - Computers Near Me - Boise, Idaho

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I drove 4.5 hours round trip to purchase an adapter, which I had questioned the sales associate if it was the correct adapter, especially since the one he sold me was $29 and the one online was $9. I was assured that it was. I even brought in my IPAD and pencil. Got it home and it does not work and is not the correct adapter. I had to order the correct adapter online and pay to have it shipped quickly. When I inquired about returning the incorrect adapter, they said I would have to return it to the store. All-in-all a disappointing and frustrating experience. I should have just ordered online in the beginning. Could have saved the gas, time and frustration. Obviously the APPLE STORE at the Boise Towne Square has employees that don't know what is compatible and what isn't. read more

Had great and fast help, homies were chill. Had a problem with my computer and brought it in to get it fixed. Had no problems and an definitely planning on coming back read more

It takes a lot for me to give a one star review, but this store could not have cared less in helping me with my MacBook Air. After an incident in which I had left my MacBook in a restaurant (and at the time not knowing if it would be there), I called Apple Support and an agent walked me through putting it into "lost" mode, which unbeknownst to me meant, it was locked. This is done for my security, in event someone were to find and try to get in to it, and so that made sense to me. What did not make sense was, I was from there forward not able to open it. Nor was tech support able to help, and so they sent me to this Apple Store, where I found them to be totally disinterested. They first asked my for a receipt, and I didn't have it, so I was told I was out of luck. So I called support again, and that agent looked it up for me, and emailed to me, and I walked back in to store with it. Surely the store employee could have suggested to try Apple sales support to see if the receipt was on file, I mean do these people just work for Apple, selling product, or do they work with Apple, with service as well? It's just not really care to me that they do much outside of sell product and educate on how to use products. So staff took the laptop for least three days, and made it sound as if they themselves would need to get in some query (line) which would take about three days before more senior techies would be able to assist them. By day five, I get a call and am told, "sorry, your Mac is just too old, so they are not able to help you". Seriously? They suggested if they were to send it somewhere they might be able to save my data, but that I"d not be able to use this laptop again. This is a 2015 refurbished I bought in 2017 from Apple, and it worked and does work as I type on it right now, perfectly fine. There is no need to throw it, with my data saved on it, away. They really seemed to care less! So I just wasn't buying what they told me, and I decided to take it to MacLife repair in Boise. I worked with Maxwell, and he literally had the thing opened in less than 15 min he had said after completing the task, and so I got a call from him the very same day that I dropped it off to pick it up. They charged me $35 for the service. Do yourself a favor and avoid the Apple Boise Town location. They are pretty much about sales, not repairs. MacLife staff are highly trained, have years of experience in repairs, and their turn around is good and reasonable. MacLife is an authorized provider, so even your newer models under warranty are safe with them. read more

I had lost my phone and was pretty distraught so I went to the Apple Store trying to do the whole Find My phone app thing logged in password worked and then I asked for my birthday typed in my birthday and then it said it wasn't working for whatever reason and they sent me on my way, saying that they couldn't do anything. I was freaking out at this point because I pay for Storage and so I was like if I can't get into that account it's gonna just keep on charging my bank. So the next day, I just went to the AT&T store and the girl who helped me there was actually able to get me into my account and actually able to help me and completely turned a really bad situation into a manageable one, but I don't suggest going to this Apple Store because all I heard from them was we can't do anything. read more

My experiences here were excellent. Hailey and Kat were incredibly helpful and kept checking on me as we waited for my old phone to transfer info to the new. A+ read more

this crop of a company thinks it's OK to lie to its customers thinks its customers are so dumb that you go in for a simple battery replacement for your MacBook Pro. Make me wait an hour just to come back to me and tell me there's extensive water damage on the back end of it and I should buy a new MacBook Pro because for the same price to repair it would be the same price to buy a new one. I need to get my data off of it so I sent it to the third party. Come to find out there's zero water damage , I'm gonna be going in there today raising hell I'm gonna destroy somebody's butt hole no way shape or form. Is this OK? And if they cannot help me, I will be going to file a consumer report and possibly suing. Looking online, I'm not the only one with this shit is happening to them. https://linustechtips.com/topic/1089731-apple-falsely-claims-water-damage/ read more

When buying a $1500 brand new iPhone, I pulled the short straw and got stuck with Chloe, who was horrible. She had no idea what she was doing, made several promises she did not keep, and then oddly wandered off to work with another customer she wanted to chat about hairstyles with. I had to chase her down twice asking for help on things I could not figure out on my own. Absolutely bizarre and unprofessional. If you go there to buy anything, just make sure you do not go get stuck with Chloe. read more

Tried to use a Apple Gift Card towards a previous purchase balance on my Apple Card. Apparently, Apple does not recognize the $500 that was spent on the gift card as anything other than a way to get you to spend more money. Wasted my time with incompetent customer support by phone and text only to be finally transferred to a store manager that told me they could not credit my balance. DON'T BUY APPLE GIFT CARDS!! THEY ARE A WORTHLESS GIFT! read more

Talk about poor service. And inequality. So I show up. Keep my distance. I'm there for a battery replacement in a watch. You'd think my offering to wait outside would get them to replace the battery and be done with it. It's against my religions wear a mask. I'll socially distance thanks. But no....won't help unless I mask up. Yeah. No thanks. You cater to every other group but not to my beliefs... hard pass and no thanks Apple. #applesupportsinequaity read more

This may be one of the more important Apple stores in the country. It's the only one for hundreds of miles. We take many stores for granted but this is the only Apple store in Idaho. If you live in Montana or eastern sections of Oregon and Washington state, or northern Nevada, you'll be on a full-day road trip if this is your destination. I'm still questioning whether I was lucky or unlucky as my phone's screen decided to fail while I was about 15 minutes away from this store. I was on the last legs of a 4,000-mile road trip so, I guess, I was fortunate to have my phone fail here. About a half dozen friendly employees took the time to help me through the process so I could get back on the road quickly. They said it would have it ready in an hour and it was actually fixed faster. Thank you. read more

Alex at the Genius Bar was kind of present!! spent $300 on air pod pros and apple care a couple years ago. lots of sound performance problems. exchanged them 3 times after they failed the audio test. each time was at the Towne square store. in the end I had pros that didn't work. I would spend the money somewhere else if I could do it again. read more

Macbook Pro battery died. No Genius Bar appts were available in a reasonable time and I was leaving town. Called Boise Towne Square Apple Store about it and was told by the service tech to bring the laptop in ASAP, today if possible, so they could see if they had the battery in stock and get it fixed. Drive 20 minutes to Apple Store right away, only to be told that they wouldnt even talk to me without an appt. I mentioned what their service tech had told me on the phone less than an hour earlier and was told they wouldn't even talk to me without an appt. This is one of the reasons I quit using Apple computers 8 years ago. Never again. read more

Great place! Apple support started a remote diagnosis of my malfunctioning phone, and when it couldn't be fixed remotely, made me an appointment here. Smooth check in process, and the repair person, Nick, was able to fix my issue on the spot, and was very kind, helpful, and willing to take time and explain. read more

Have been to the Apple Store 3 times in the last 2 months for various reasons and every time- the experience was amazing! I worked with John who helped me with replacing and purchasing computers and Evan who helped with technical issues! They both spent time with me, explained things to me and were so patient and helpful!!! I was blown away at my experience this last weekend and needed to share! Don't hesitate to ask for help and if John and Evan help, you are in great hands!! They are great! read more

The people in the Apple Store were great! I was scared by previous reviews! But NOT true! Yes, we were upset that WE lost our iPhone, but it was not their fault!! Great people!!! read more

I have the AirPod pro headphones and use them when I go skiing. I have lost AirPods at Bogus and have been able to buy just the lost earbud for 89.00. Today I took in my AirPods because the left one's sound quality was poor. They gave me the option to buy a replacement for 89.00 due to it being outside of warranty but would not sell me the replacement unless I gave them my AirPod. Why can I buy one for 89.00 but I have to give 89.00 plus my property for this new one? read more

The cost of $600 to replace the lens on my wide angle camera is criminal. This is half the cost of the phone itself. Absolutely crazy. I've replaced batteries and screens on iPhones many times in the past at very little cost. I don't understand how Apple can justify such a high price other than to line their greedy pockets at customer expense. I've been a loyal iPhone supporter for years. I will be looking at other mobile phone manufacturers in the future. read more

I am so grateful I got the liberty of meeting Lucas today. I'm always so intimidated going into the Apple store because it's always busy. Usually you need an appointment well not today I went in needing some help with my phone to get it turned back on and it was so quick less than a minute, Lucas was there to greet me, right as i came in. I didn't have to wait. I didn't have an appointment mind you I've spent all morning going back-and-forth between my mobile carrier and the customer service online on their end. which clearly didn't do anything for me. Lucas got my phone turned back on so quick and was so nice. I want to give him a shout out for turning my day around. Thank you LUCAS! Keep smiling that smile !! read more

Pre-Ordered the iPhone 13 Pro Max. Spent $1475 on a phone. Chose 5pm as a pickup time for launch day. Ended up near the mall at 2pm. Stopped in and the very young man in front was very rude and told me he couldn't help me until 5. I said I couldn't come back. This practically still a teenager told me I could either come back at 5 or cancel my order. I grabbed a manager who was easily able to assist me. I don't know why this young man would be customer facing on such an important day, but it concerns me when Gen Z thinks that customer service is giving a customer an ultimatum on a $1500 phone. The manager and other employees were excellent, but this child working the front door made a fun day getting a new phone into a frustrating one. read more

Personally, I don't usually write reviews nor do I give a low rating when I do. However, I drove pretty far to come to the store. I was told I had to make an appointment in order to browse. I actually came to the store to purchase a keyboard. When the individual at the entrance told me I had to make an appointment. My wife mentioned there was three parties that walked in. Nobody stopped them or even looked at them as they walked past us. The employee just starred at us and didn't know what to say. I've been using Apple products for over a decade. I will continue to use them but I will no longer go to this store. read more

After going in to seek help, NONE of the employees had any suggestions on how to resolve my issue. One even suggests​ I go to Best Buy to get a monitor instead of buying one there. Twice in a row this has happened. While at the "Genius Bar" I quickly learned it was neither of those. read more

I was surprised to find that the store had Security Officers stationed, but was pleasantly welcomed in by a tall, friendly security woman who was very gracious and most helpful in getting me seen by the right Apple employee promptly. She even checked on me later to make sure I was taken care of. Everyone seemed genuinely kind. My iPhone was fixed in short order. It was nice to be greeted and not made to feel like a dummy as often happens when an older customer tries to deal with new technology. I even took a free class and learned a lot about my phone. Thank you everyone at Apple Boise! read more