We were lucky on our visit to this Apple store because there actually weren't many people there; it was during the middle of the week during work hours, so we were able to play at will. I will be purchasing a MacBook within the next month - I am just so over Microsoft! The girl assisting me was very friendly and knowledgeable and didn't mind answering the millions of questions I had because I have never owned a Mac computer before. Overall I had a very pleasant experience; however, when it comes time to purchase my MacBook, I'll more than likely purchase it from Best Buy because they offer a better warranty and we are Silver Reward Members with Best Buy and I like to get my points. read more

Great Apple store. Everything you'd expect. Loved the staff's so-chic Apple mask uniform! Temperatures were checked before customers entered the store. They're pretty strict on covid measures. read more

Thanks to Frandy at the Altamonte location, my customer service experience was superb! *chefs kiss* I came in for a diagnosis because my XR was acting twitchy after the iOS 15 update. It literally took no more than 30 mins tops to have the software wiped clean and rebooted. I tried everything to get things working after the malfunction (on my end) but thankfully, everything was fixed seamlessly (and before my work shift)! Frandy is very patient, problem-solving oriented, efficient and friendly. It also didn't hurt that we had awesome conversation and eagerly chatted about the latest Netflix film (The Harder They Fall... Check it out!). If you're heading to this store, make sure to ask for him. He definitely has raise worthy service!!! :D read more

Customer service here is hit or miss. Some days you can get items quickly when doing a pickup for an purchase. Other days you the set time for pickup is not met and many staff just stand around talking for minutes before helping shoppers. Customer service might be better at the other two locations in Orlando. read more

After they reopened, was told to pick up my replacement device, that I could stop by any day and come get it. Checked their online hours before taking the 35 minute drive and it said they were open. Got there to find it closed. No email, no warning, nothing. Multiple people were standing outside confused. One woman even had an appointment set for that very time and day, drove over 40 minutes, nobody told her it was cancelled. No communication whatsoever. Horrible service. Update: they reopened the day after without notification, called for an update a few days later and found out my "hold" was expired... They said that means it could go to anyone else who needed my replacement. I'm like uhh excuse me how can it expire when I wasn't even able to get it? They then extended my hold and I rushed to get it that same day because I don't trust them at all. Good thing I did because turns out, soon after they closed again in my state. Apple keep it up sweetie you're doing great. read more

My iPad quit turning on . I went this location to see what they could do . The lady that was helping us said they can price match if we found it cheaper at Walmart at target or any retail store and when we did, she said that they could only take 10% off that's not matching. She also misled us saying that they would give me $80 trading value for my iPad. She didn't tell us that it was if it would turn on or not. The employees at this location need to be properly trained. Yeah We asked if we could speak to supervisor and she completely refused us. I won't ever go to this location or will I ever buy anything from an Apple Store read more

Eddie is an absolute gem! Wonderful service and very nice and funny. I have never had such wonderful customer service!

Picked up a gift I ordered online. Quick a social distancing friendly. One line for in store and a second for online orders read more

Apple Altamonte - Bag - Computers Near Me - Altamonte Springs, Florida

I was expecting that the Apple store would be a great consumer experience but left underwhelmed by the lousy customer service. I took my iPhone 11 which got bricked by an iOS update to see if they could revive it. He told me that my iPhone could not be fixed. All the rep was interested in was selling new products. Apple is not well represented by this somewhat dumpy store. They really don't care about their customers. read more

They have feasible service. I do not recommend buying the glass screen protector, it breaks super easily. The company is changing that's for sure... read more

I had a problem with one of my phones and it wouldn't turn on. The message basically said to take to an apple store to see if they could fix it. I believe the technician that helped me was named Destiny. She ran several test trying to troubleshoot my device. Unfortunately my device was not fixable but I was pleased with my experience at the Apple store read more

Apple Altamonte - Computers Near Me - Altamonte Springs, Florida

First Kohn helped at the front door- super helpful and kind, funny!! He set me up for an appointment- then Charles gave me a quick class - you've got to do one of his classes, great teacher!! And then Kevin helped me troubleshoot my phone and he was thorough, quick, patient, friendly!!! The entire staff and my experience-5 stars !! Thanks!!! read more

Worst service ever. I was told to come in so I drive 50 minutes because this is the closest apple store. They say they can't see me for two hours even though they told me to walk in. Their excuse was that they don't have enough people but as I had been sitting here for 40 mins I see groups of employees sitting around talking with each other. They even have a class going taking away from helping other customers. Terrible service. Avoid at all cost. Update after I was told two hours they just changed it to three more hours. After waiting for an hour now having to wait three more hours is absurd. read more

I left here with a stress headache and seriously thinking about going back to Android. What a nightmare. Turns out the person at Apple support who I talked to and made me an appointment to come here to service my phone never really made the appointment, or the people at this store arent' communicating with the techs making appointments because my name didn't show up on the list and I had to wait 1 hour and 25 minutes before I got a text to be seen and then an additional 30 minutes to finally be called on. Everything just seems completely unorganized here. They don't tell you that you need to wait in the order that you arrived until they call you, they just point and God be with you. And while you're waiting, workers walk to and fro without even giving you a smile. After about 20 minutes I asked what was going on politely, and the worker there gave me a snappy reply and went to the back of the genius bar. I REALLY just wanted to leave my phone there and go get a Samsung; seriously. So after waiting all that time, it turns out that they couldn't help me anyway, and the consultation was over in 10 minutes. I love Apple, I still have the very first iPod I bought when I got my first real job back in 2007, and it still works really well! I do believe they make a quality product, but if you're gonna treat your customers this way; I rather get a product that might not be as good but where customer service is better. read more

Run from this store - the worst Experience ever. If you want to spend 8 hours on The phone with Apple support, this is the store for you. don't walk run from this place!!! you are probably better off buying your products on line or a different store! they shuffled me in like sheep did not give a crap about what I was dropping over 1k on and Threw me out. did not set up anything on my phone, with no instructions how to. read more

This store is scheduled to reopen at 10 AM August 31, 2019...Yay! no need to drive to Mall at Millenia now! ...now to hope the new 16" Macbook Pro Comes out in September! read more

Jaime assisted me in testing my audio on the iPhone when I was having some issues. He has excellent customer service and recommended the Apple business group to assist me in my are entrepreneurship. I'm extremely grateful for Jamie and all the guys and girls at Apple who assisted me. Five stars to you all read more

Love products. 100% ticked off by Store associate. an item was ordered as a gift for me. High anticipation. Delivery was 1/3/22. GUESS WHAT!!! Store clerk forgot to tell us someone has to sign for it. Now I have to wait until tomorrow and drive 12 miles to pick it up. Have never had anything expensive delivered so didn't know I should be home. I could've been home easily if only I had known. read more

Hello consumers. Please note if you buy a brand new iPhone. Apple will not replace your phone if it is defective, even after the first day of purchase. Even if you have all warranties and apple care. They will tell you we do repairs only. I hope all consumers will join me in the battle and contact BBB, Federal trade commission, and you'll local trade commission of consumer protection. read more

Livia was nice however not very welcoming. I probably said two words to her. But the whole time I felt like I was being rushed out of there. She seemed a little annoyed when I asked for options for cases or screen protectors for my phone. Definitely not a personable experience or one that would want me to come back to this Apple location. read more

My favorite place in Altamonte to wish and dream. I love this store. Also helps that I'm a big fan of Apple. Love their products (minus the expensive prices). The staff at this location is friendly and helpful. Usually, like most people, I only go in the store to play. I did, however, go in recently to see about getting my iPod repaired. To get repair assistance, you first have to make an appointment and then show up on the day of your appointment. I found the wait to be minimal (about 5 minutes). They also have a rotating screen displaying the next person in line for assistance which is helpful. Unfortunately for me, they weren't able to repair my iPod but the gentleman who assisted me seemed rather knowledgeable with their products and was extremely pleasant. I'd definitely go back. This is a great place to learn about Apple products and see them in use. I love that all the products out are fully functional so you really get to see what you are purchasing. The only bummer - the store is always packed. It's hard to get to a product at times because of everyone else in the store. read more

Apple Altamonte - Apple Store Entrance - Computers Near Me - Altamonte Springs, Florida

I realize this review should focus on the store itself, not on Apple as a corporation and its larger problems, so I will try to stay on point. I came here because I had an iPod Touch which was provided under warranty as a replacement for a previous iPod which stopped working a year ago; thus, I took the original iPod to an Apple store about a year ago, and they replaced it with a refurbished one. Now, just a little less than a year later, the refurbished replacement one stops working, and as it's under a year warranty I contacted Apple and brought it here. That was the purpose of the visit. The good news: I was half an hour late for my appointment with Apple (you must make one for any repair or warranty visits to a store) and they said that was no problem and got me a new appointment in about ten minutes. I really appreciated that. Also, the staff was friendly and helpful overall. The bad news: They replaced my iPod with yet another refurbished iPod, then told me this one would have only a 90-day warranty on it but I could buy an extended warranty for $59 for a full year. No. No way. I paid around $300 for the original iPod in 2008 and I expect an electronic device when well-treated and not damaged to last at least five years. Here, I am on my third iPod since 2008. I find that unacceptable. What is more, a 90-day warranty is also unacceptable. Learn how to make quality products and stand by them, Apple. I will probably be buying a new computer soon and this time, for the first time in over a decade, it probably won't be an Apple. read more

I highly do not recommend. I was instructed to set an appointment, in which I had to wait an hour and a half, and I was unattended for 45 minutes of waiting in store. To also mention, there were over 15 employees and some were idle as customers sat unattended. read more

I wanted to give this store 1 star because I literally have anxiety just walking in here. It's so overwhelming and crowded that I feel very uncomfortable. BUT, The person that helped us the other day was truly a kind and thoughtful person and was very patient with me while trying to help me fix my phone. He didn't even mind that it was partially my fault. ha However, getting an appointment here is extremely frustrating. It took me almost a week to get seen and I basically couldn't use my phone :( Oh and don't even think about walking in for an appt... expect a 2 hr wait or more. read more

Horrible service even do I brought proof about my issue no resolution done. The respond was is a software issue if we replace the device the same issue my persist the I have to wait a update may fix the issue. I am a iPhone customer since iPhone 3G was out. I never in my life experience so much issue with iPhone 3G or 3GS ,4, 4s, and 5. Worse devices in my entire life issue start since update 7.0.4 and 7.1 iPhone 5s and 5c. Issues 1-delay to unlock phone with finger sensor or power key. 2-drain battery quick 3-visual VM 4-camara flash 5-no sound on video recordings. 6-blue screen on iTunes sync. read more

Apple Altamonte - Finger Sensor not working on iPhone 5S - Computers Near Me - Altamonte Springs, Florida

As a non-geek, I love this store because it has plenty of geniuses that can fix my problems and not make me feel like an idiot while doing it. While the geniuses might rightly think I'm an unsavvy phone and computer owner, a flicker of these thoughts never reaches their outward expression (e.g., no rolled eyes or stern frowns) and is never voiced via sighs, laughing or comments. I am treated with much kindness even when the genius must explain the simplest things, which aren't so simple to me and even when they must walk me through simple instructions step by step. I appreciate that the geniuses are solutions oriented. They understand, when informed that I live an hour away, that popping back and forth isn't easy and find a way to make the fix happen. For example, my iOS was outdated and had to be forced to update. The genius was concerned that my data (my pictures especially mean a lot to me) was not backed up, and if something went unexpectedly wrong, the pictures might be lost. Since what I needed to back up was over my iCloud free storage limit and I didn't want to pay for more space, the genius found a way to back up my phone without my going back home, and then he showed me how to do it. The genius helped other clients while my phone was backing up to keep the client line moving, but he sat his other clients near me so he could check on me and my progress and answer any questions. Making an appointment in advance is ideal, but my stuff rarely malfunctions at times which have available appointments and often choose to malfunction when the devices are needed urgently. This means waiting at the store for an available genius. Luckily, one can check-in for an ad how appointment and then go do something else because the Apple store will text shortly before the genius is ready. This allows time to get back to the store. Therefore, I could get some retail therapy and stress eating in while waiting an hour for genius help. In addition to clothing, shoe, and handbag stores; this mall has a Barnes & Noble, complete with Starbucks. Caffeine is just what I need when irritated at my inanimate objects - not! Seriously, magazines and books help pass time while munching! At least, I felt slightly better after some retail therapy, if still frustrated by the device and the timing of its malfunction. Of note, this Apple store usually has a line even before the store opens in the morning for customers with and without appointments. Additionally, don't arrive just before store closing without an existing appointment; they might not have time to get to you. read more

Well the only word I can think of to describe this place is PACKED. I got there as soon as it was about to open and there was already a line of people. On a Tuesday morning. The staff is friendly. All the employees I encountered were nice and seemed to be helpful. But you have to wait an hour for everything. An hour to be seen, an hour for service. I'm pretty sure the standard line is it will be an hour. I had to go back 4 times just for a simple screen replacement which was irritating to say the least. I have apple care and there was an issue where they were saying it hadn't transferred from my cell carrier yet. I had the receipt with the apple care effective dates and that still wasn't enough proof. My screen finally was fixed but it was a huge hassle. read more

I'm a huge Apple nerd, so just bare with me. I've had a MacBook in college, the OG brick for IPod & I was super excited when Mark Echo announced in 2009 that he was making a Dexter game exclusively for the IPhone 3G. That's right, my Apple ecosystem keeps expanding. That's not a justification for my ratings, I'm just saying there are two other local stores here - one at Mall of Millenia & Florida Mall. I'm a loyal fan of the Altamonte one. The employees are really really helpful, I've been here a few times past their closing getting my stuff fixed. Every question I've had was given with absolute kindness & no rush. Everyone from the Genius Bar seems to generally have a very intelligent attitude & a very relaxed one - there's no hierarchy of intellect - they're generally really super happy & interested about any questions. I've interacted with employees in Apple Millenia or Apple Florida Mall - hands down the guys at the Altamonte Genius Bar are sincerely the best. I have no qualms for going out & driving as long as the employees & customer service is top priority- I can see that these guys are well managed & super happy - in turn they treat their customers well. This is coming from someone in the past 2-3 years has purchased 3 phones, 4 Apple watches for various members of my family & every anniversary my husband & I get each other Apple Bands - so we frequent Apple Stores a ton. Trust me, it's always crowded for a reason at this store. It's worth the wait, I've never interacted with anyone whose made me feel like I'm a number or that their time is more valuable than my curiosity. I totally appreciate that! read more

They are awful. There are a ton of Apple Store staff standing on the floor wandering around doing nothing. and apparently the person I gave my Apple Watch order isn't actually a sales person so she can only book it. Then I have to wait another 25 mins for an actual sales person so I can pay and get the stuff. You couldn't make this shit up. I complained to a staff member and told him this system doesn't work. He had the audacity to tell me I was wrong!! read more

I Love this Apple store and so disappointed it is closed! They've been closed since January So when are they going to reopen ? It doesn't tell you online or on the phone when you call the Apple Store. Everyone is very friendly especially the tall female manager w dark hair, tech, sales, check in peeps. If I could give more than five stars I would for Apple, their Apple care insurance plan and their store customer service. I can't say that about the people you get on the phone when you call Apple though sorry. God Bless You All Apple Peeps read more

Great friendly service - someone was with us pretty quickly when they spotted us checking out the iPhone cases. Unfortunately for me, since the iPhone 5 is last year's model, the focus was on everything to do with iPhone 6 accessories. However the bloke helping us out was super nice and checked to see if the particular accessory I was with was in located in their back storage area, but no luck. He then suggested shopping for it online and I could have it delivered to the Altamonte Apple Store for pickup, which I will probably end up doing! read more

Apple Altamonte - Store entrance - Computers Near Me - Altamonte Springs, Florida

I had excellent assistance from the staff at this store. Helix greeted me promptly and took care of my issue very expeditiously. He spent an amazing amount of time making sure everything was to my satisfaction. I went in with an appointment, and everything was right on schedule. Great staff. Great store. read more

I always get the best service at this location. I've purchased majority of Apple devices here since 2008! So over a decade of great customer services! Awesome advice from the sales reps and the Genius Bar. I know people have complained about long wait times. But it also depends when you go. If a new devices has recently dropped of course there will be a ton of people. They try to service your needs as quickly as possible but they also want to make sure they take care of everything, i have never ever felt rushed, and i love that read more

Wow, I experienced the fastest iPhone upgrade ever! Plus, they gave me a $600 credit for my old iPhone.

Great experience I ordered all my items online for pick up at this location. Walked in store was immediately greeted and assigned a service technician she was great she handled everything and not only made sure all my order was correct but offered advice on setting it all up. This is the only way to do it and if you need help make an appt. no hassle no rushing around all my items were reserved and labeled. These are popular products folks it's not Walmart plan ahead and avoid all the frustration I definitely will return here. read more

The reason they are getting one star is that Yelp requires I give them at least one. Service and Management are atrocious. On 9/26/2020 we purchased two iWatches. We had repeatedly (over five times) visited to get updates to go through. Between phone calls and being in store, we have spent over 20 hours trying to get teh phone to work. Finally, on 01/31/2021 we reached someone with Apple who said to exchange the phones. We went in to do this. Jose, the store manager, said he would give us $90 in trade in on the phones as they were "used," under warranty and while inoperable (with Apple Care on top of the warranty) and only four months old...$90. Further, he asked us to leave because I was aghast when I said (loudly) "WHAT??? You've got to be kidding!!" Went to Best Buy and dealt with Matt (store Manager). He gladly took them back full credit and exchanged for updated (and more expensive) equipment. DO NOT WASTE YOUR TIME IN THIS STORE. Manager is not customer friendly. Turned us away when we were only looking to remedy their ineffective equipt and actually pay more for upgraded stuff. Steve Jobs is rolling over in his grave recognizing that Apple had to share revenue with Best Buy. This idv need some training in customer service either that or reassignment to Sanitation, Health/Information Team (note acronym). read more

I brought in a dead iPad 4 into this Apple store and had the absolute pleasure of being served by Carlos at the Genius Bar. Carlos accurately diagnosed the problem, restored my iPad and began the download of my apps from the iCloud. Thanks to Carlos' expertise, problem solved! Should you require tech service from this Apple Store, Carlos is terrific! read more

Would rate Zero stars if I could. I have never been so disrespected as a consumer as I was at the Apple Store in the Altamonte Springs Mall. Staff/Manager refused to speak with me about mitigating my issue b/c I was 9 minutes late to an appointment. As a 15 year consumer that has spent thousands of dollars w/ Apple it was a complete slap in the face. They let the makeshift security guard be the bad guy as if I needed a gatekeeper to speak to the associate who could actually assist me. I'm glad I had my child with me or I might have really become irate. Terrible customer service, total unprofessionalism & all time bad experience. read more

For the TL:DR The advice I was given, was to pay $475 as a flat rate to send my two year old MacBook Air in to have "whatever is wrong with it fixed". The supposition, by the genius at the genius bar, that it was a hardware problem, (malfunctioning logic board), and is out of warranty. I resolved what turned out to be a software issue for $69.99, at an iFixYouri. Owning a MacBook Air is apparently incongruent with my income, so I can't afford to pay 1/3 the cost of my machine to have it fixed. Regardless of explaining that to a manager, and that even if I had used my machine for 10 hours a day, for the amount of time I owned it, I still had met a small fraction of the 25,000 hour lifespan, I was reciprocated with "machines fail", and I should've invested in applecare. Though I will never buy another apple machine again, I was not ready to let mine become a relic at two years old. And I still saved about $200 by not investing in applecare. The black screen on the MacBook Air is a common problem, and is often diagnosed as a logic board malfunction. If this is an issue you encounter, I highly recommend being your own genius or getting a second opinion. read more

This is the ghettoest Apple store I've ever been to. Do yourself a favor and do not trust what these people say. If you can get them to help you. They treat u like an idiot. I'm new to Florida and will avoid this store. read more