My journey with Apex Smart Home Protection was interesting from the day of first contact to the day of agreement to the day of installation to post installation. For those interested in a long version read on and for those who want a short version ....experience was very good and you should give them an opportunity. I first met some of the Apex Smart Home Protection crew at the San Antonio Alamodome Home and Garden Show 2021. Demonstrations of what they have to offer were great at the show but I leaned more towards the CCTV security cameras since my current setup was outdated. Crew was charismatic and this visit ended with a business card from Mike Decker. Beginning the following week I called Mike Decker to discuss what I was looking for in CCTV cameras and location of installing. Later that day we schedule a conference call with Mike Decker and Mike Thompson to discuss in details what CCTV cameras fit my needs that could replace my dated system. We talked about a PTZ camera and how this particular camera has many customizable feature for the individual need. We ended our conversation with the potential to modernized my outdate still functional 25 year old alarm system. Several days has passed and more questions. Once again I had another conference call with Mike Decker and Mike Thompson with my additional questions. I felt totally satisfy and decided to proceed with the work. We agreed to replace and install security cameras including adding the PTZ camera. We also decided to updated my old security panel with Qolsys IQ Panel 2 Plus with takeover wired/wireless module. On day of Installation I received a call from Jesse with an approximate time of arrival. He was on time and began the work. Installation and updates went smooth. When completed all systems were double check to make sure communication between cameras and NVR were properly setup and to make sure Alarm system was working properly. Jesse was very knowledgeable with user interface of the panel and the NVR which made it easier to understand. Finally, Jesse helped with apps set up on mobile devices for remote access. A day after installation and setup, I received follow-up calls from Apex. I will not make this review longer but will finalize by saying ...I never felt pressure in any way to buy or use any of their services. What I like the most about APEX is how they listen to their potential clients and suggested what best fit their needs. As a bonus, the location (Coastal Bend of Texas) for this particular job was welcomed and not challenging. If you are in the market for, Modern Home Security System, CCTV Cameras, Home Animation, Audio Media Services etc I highly suggest you give them a call and give them an opportunity. read more

I would highly recommend APEX in both security & water solution areas! I have both security and water installed and serviced by them. The security system is the best I've ever had (& I've had both ADT & Vivint systems). their pricing was outstanding and installation of my security system went fast & smooth. Jason explained the system to us in detail so that we both, my wife and I, understood. We have much greater sense of security with our APEX system for less money or slightly higher, but worth it! Our new water softener was installed and APEX has done an outstanding job of meeting our needs. In every case they have worked with us in pricing for both systems as we are retired and on fixed incomes. They also provide a 10%discount for vets, which we gladly used. I couldn't have asked for a better vendor/company in both cases. I will continue with our loyalty to APEX, as these days it's sometimes hard to find companies that are as professional, courteous, willing to go the extra mile for it's customers! Oh, I almost forgot, our water rep Jose , who's serviced our water softener was beyond reproach! I would most definitely recommend APEX for your security, and water solution needs! If you ever have any issues, they will move quickly to resolve them to everyone's satisfaction! Customer service is foremost in their approach to business. Thank You APEX!!! read more

Thank you to the Apex team for the wonderful product and customer service!! I was recommended to Apex from a friend that has used them for years and I was in no way disappointed! Rosemary is fantastic and quickly scheduled time for a consultation, walking me through the various products and services they offer and guiding me in what may be most beneficial based on my needs. It was absolutely a no pressure situation but truly a needs/wants based conversation that left me feeling confident and secure in my home protection plan. It took no time at all for installation and Buck was wonderful as well! He's incredibly knowledgeable and sought my thought on appropriate camera placement and then made recommendations based on his experience. He's a quick and diligent worker, engaging me when needed and he did a great job coaching me how to use the system until I felt comfortable operating it on my own. Overall I'm VERY impressed with Apex and will absolutely recommend them to my friends and family, as well as use them again!! read more

I recently had APEX Smart Home install a water softener system and an alkaline water system in my home, and I couldn't be more pleased with the experience. From start to finish, their team was nothing short of amazing. They were efficient, kind, and incredibly professional throughout the entire process. They took the time to explain everything and answered all my questions, making me feel confident in my decision. The systems themselves have already been life-altering in such a positive way! I've noticed a significant improvement in water quality; my kids are less itchy, and our skin seems less dry! I highly recommend APEX Smart Home for anyone considering a water softener or alkaline water system. Their dedication to quality service and customer satisfaction truly sets them apart! read more

We have been customers of Apex for a few years now and I must say that I couldn't be more pleased with their services. The systems, staff, and customer service is absolutely second to none. They are our "go to" security system provider not just for our own use but for all of our clients and agents as well. The owner Jason is a class act and it's been a pleasure doing business with them, contact Rosemary on the sales team and she will take care of you from start to finish. When deciding on a company to use for a security needs look no further then Apex, you will not be disappointed. read more

Apex Smart Home's customer service is out of this world good! They came to my home for a consultation and went over in detail what the possibilities were and they really listened to my needs and wants. Once we came up with what I wanted for my home, we agreed on a date and had it all installed in one day. Nataly and Jesse did everything possible to make me happy and get everything done. I got to pick out the equipment I wanted and didn't have to pay up front. It's all worked into the monthly fee. I highly recommend Apex Smart Home Protection! read more

Enjoyed the superior quality of service this company had to offer installing water purification systems. Anthony Guerra and his team of technicians knew exactly how to install everything as promptly as possible without having to wait long much like other companies have you do before installation. Additionally, the thoroughness and attention to detail helped make easy decision making. I'd highly recommend this company for what they have to offer as well as their good service for their customers to make things right. read more

I was in a real pinch with my elderly parents who wish to remain at home as long as possible. My mom had a medical emergency and I needed to get a system installed ASAP for their safety and security. Rosemary was soooooo super helpful. Very responsive, helped me pick the right options for them, helped with the financing part, helped me get things done with my POA. It was such a stressful time for me, and she was my one stop shop for all my questions and the process. Highly recommend! read more

I have a Puronics water softner and due to the pandemic, I had no one to contact for service. Luckily someone recommended Apex and we scheduled a service with them and was happy with their services. Jose was able to fix our issue and put us on the right path of where we needed to be as well as replacing the filters we needed. Great Service and very professional. Made sure we understood everything he did and what we need to do in the future before he left. Highly recommend Apex. read more

I typically do not write company reviews but I would like to share that APEX lived up to its promise to me. Rosemary explained her products in detail and offered the best solution for my needs. Additionally the company was super responsive to my texts and calls. So easy to work with and with no unnecessary sales pressure. In short I would recommend giving this company your attention. It was worth it for me. Hope this review will help someone in need. Dr. Franklin read more

I am proud to have joined such a magnificent group of people that are centered in customer satisfaction. I am a new team member of APEX & I'm already helping HOMEOWNERS feel protected with our superior equipment & budget friendly plans. Jason McKinzie, the CEO of APEX, is a great mentor and leader. I'm grateful that his company can offer quality service & products for HOMEOWNERS & businesses. Ask about our New Homeowners program to get you protected TODAY! read more

The Apex team is wonderful! Rosemary went above and beyond with communication. She even met me at the title company while I was closing on my new home to introduce herself and took a few goodies. When it was time for the installation of my water softener system and my home security system, all three men were very friendly, professional and did an outstanding job explaining everything. They were funny too! I highly recommend Apex Smart Home. read more

I don't even know where to start. The service from Apex is the best we've ever had. They were great to work with from demonstration to our purchase with Brittney, who was the absolute sweetest person, to the installation by three professional and courteous gentlemen. They are so kind, quick to install, and follow up...and the system is already making such a difference! We would recommend Apex to anyone! read more

Anthony Guerra came to my home and gave the greatest presentation I've had in a while. His knowledge, professionalism, ands soft-spoken confidence made me an Anthony Guerra fan! I will be purchasing his water system and will probably be doing business with him again in the future. Thank you Anthony for sharing all your products with me. I highly recommend him for anything water related. read more

Technicians(2) were on time with necessary tools and parts. Pleasant professionals. Explained and gave prices for work to be done and parts used. The job was done in a reasonable time frame. After finishing the job the technician explained what was done a total cost(10% first time discount). Very pleased with the job done and price. Holley is very helpful in explaining the Apex Way. read more

Apex Smart Home goes out of their way to provide the best service anyone could want. I highly recommend them to anyone wanting great value and a wonderful customer experience. They installed both my smart home equipment and my water softener. They came in answered all my questions and concerns and even helped me to learn how to use my new system. They make you feel like family. read more

We just built our new home and the water was so bad, we couldn't wait to get a water softener installed and when Britney came out and did her water test and showed us the value and benefits of their unit it was a no brainer. Product excellent, service, excellent, Britney Extraordinary. I would recommend this team for all they do. Thank you Apex, Thank you Britney. read more

I'm a big believer in doing business with people that I know, like, and trust. There are many choices when it comes to products, but at the end of the day any of them can and will fail. I solely chose Apex for one reason. Brittney LaBrutta​​!! She's amazing in all facets of business and friendship. Thanks for your help Brittany, and keep blessing people's lives!! read more

Brittney and her team were amazing! When her team came to install the water filter system they worked quick and left my yard looking the same without any damages. Brittney came gave me the quote and broke it down for me the equipment is very much worth the price! Brittney help me save money since I HAD ADT System which are more pricey for less equipment. read more