The Service Is Great The Selection Is Cool And Wide…read moreEverything Else Is Good And The Value Can Be A Little Pricey At Times... But I Like This Place

Terrible, stay away! Purchased used game console that comes standard with 30 day warranty…read more Purchased extended warranty for coverage out to 6 months. Unit returned in 13 days as it would not read disc. Did not have another so got a refund. Refused to refund extended warranty purchase price. We never got to the time frame! Sent emails to this store via website, no response. They don't care about the customer.

This is a kid and/or adult's dream--regardless of what you're looking for. They have a bit of…read moreeverything for the kid who wants to play or find some unusual toys for their ever-expanding collection, or an adult who wants to revel in some nostalgia. In addition, the staff are kind, helpful, and knowledgeable about their various products. Finally, if you are looking to sell or trade some items, they are fair and considerate when reviewing your items. Every city needs a "Toy Pit."

I purchased four vinyl records from The Toy Pit on September 6, and unfortunately, the experience…read morehas been extremely disappointing. After the purchase, I discovered that the records I received appear to be counterfeit rather than legitimate releases. I contacted the store to try to resolve the issue, but they refused to provide any type of refund or stand behind the products they sold me. Considering how highly priced many of the items in this store are, I find it unacceptable that a customer can spend their money there, discover there is a serious issue with the authenticity of the merchandise, and then be left with no resolution. At this point, I will be disputing the charge with my bank. The entire situation has been handled very unprofessionally, and based on my experience, I would strongly recommend verifying the authenticity of anything you purchase here before spending your money.

The store is well organized and clean. Staff are super friendly and helpful. We didn't find…read moreanything this trip but they have plenty of items. From movies to music and novelty items. The cases are locked up so you have to ask for items out.

They recently opened up this location and I havent been disappointed. Everything is very well…read moreorganized and for the most part the staff are nice and attentive. The last time I went in to sell, it did take a few minutes to get an employees attention to check my items in, but it wasn't a super big deal. I'm sure as time goes on and they're able to get more staff on, they'll be just as awesome as the location in Castleton. I'll definitely be back soon. I've been a regular at their other location for a few years and I'm glad to see them expanding (and opening up a place closer to where I live).

We frequent here often and it's our opinion that it is the better of the Indy stores. The selection…read moreis usually decent and the prices, for the most part, are fair. The staff is friendly as well. The store could use some updating. It seems kinda blah, especially compared to their competition. We've never sold anything here so can't speak to that side of the business.

I've been to all kinds of used cd/dvd/game places before. This place is the best by far. They…read morehave pretty much anything you can imagine, media wise. They have a lot of old games for NES, SNES, Genesis, etc. All kinds of systems too, I think I saw an Atari Lynx in there one day! WTF! The place is loaded with DVDs. The east washington store has the best selection from what I've seen. I stumbled upon the Antoine Doinel Criterion Collection box set there a while back for sixty bucks and it was in perfect condition. All of the DVDs and CDs that I've bought there have been in pristine condition. The only bad thing to say about the place is that it's PURE EVIL. Your wallet WILL leave lighter than when it came in.

I love this GameStop, and that's because of the staff…read more Regularly there's this one woman + one man who usually are working when I come in. They are SO nice and always open to talking nerd stuff. Both are very well educated on video games (old and new) and very enthusiastic. They are great at answering questions and sharing information on upcoming games. This is a nice store with a lot of stuff besides video games - shirts, funko figures, toys, etc. clearance items too, sometimes. There's also a PS4 and Nintendo Switch set up so you can try out games - super fun!!

Like almost all the Game Stops I've ever been to, the staff are pleasant & don't hover. They are…read moreusually very good about asking what systems you have, what kind of games you're into & are eager to tell you about upcoming releases. Many years ago I brought my son here for a midnight release for one of his favorite game series. The guys gave great advice, talked directly to my quiet preteen son & helped this non gaming mom know the difference in products. I upgraded to the better (more goodies/ more expensive) version based on this interaction. I'm glad to see the level of service hasn't gone down!

Yesterday I went in to this GameStop to look for a certain basketball game. The associate working…read morelooked and informed me that they didn't have the game I was looking for available at their location but he told me where I could find it and that he would be happy to call over and put a hold on it for me. I wasn't that enthusiastic about the game so I planned on leaving if they didn't have it but his positive attitude led me to just see if they had another game I could get from their store. After looking I found something. Well I bought the game and went home to discover the game was not working. It was some how corrupted. I went back to the store today to exchange it out and the guys at this GameStop were super quick to help me fix the issue. They apologized, totally understood what I needed, and searched through their other copies of the game to find one that was near perfect to give me. Once they found it they practically guaranteed it would work. He didn't even look at my receipt. He just believed me which I was impressed with. Once I Arrived home and popped it in it loaded no problem! Thank you Guys for being so helpful!!

This company sells products that won't last more than six months. Even more concerning, the company…read moredoesn't care once you call them out on their crappy design flaws of their products. Voxx Acessories sells Project Nursery products. Project Nursery is a company that sells baby and children's items. My wife and I were expecting our first child, and we were excited. We knew that one of the most important things to have on hand was a reliable baby monitor. After careful research, we decided to invest in a Project Nursery Video Baby Monitor System for $299.99. It was a bit pricey given that there was no wi-fi or smart phone capabilities. Our main reason for buying this was that it wasn't battery operated and instead was charged via USB. It wasn't attractive looking and it was very bulky. The Project Nursery website was informative and we learned about the company and their founders. We felt comfortable supporting this company. We regret this decision and wish we never gave them any of our money. Given that a newborn baby needs to be closely watched and monitored at night, we used the baby monitor DAILY. It's a reasonable expectation that Project Nursery and Voxx Accessories knew and eventually exploited. Within six months of daily use, the baby monitor display stopped charging. It was an old school and outdated micro-USB charging port that was used to charge the baby monitor. This was 2016 and we paid $299, so one would think the charging port would have been more durable, given that the company should have known it would be used daily. Before reaching out to the company, I did some research and I realized it was a common occurrence based on other users. There were many complaints of this issue on forums, Amazon reviews and other retailer sites. Since there was a one year warranty, I contacted Voxx Customer Service and they rushed over a new unit once I told them my problem. The customer service rep was very understanding and made it seemed this problem happened frequently. At this point, I gave Voxx and Project Nursery a second chance, but again they fooled me. Within six months, the replacement baby monitor started experiencing the EXACT SAME ISSUE. The baby monitor stopped charging. I immediately reached out to Voxx Customer Service expecting them to address my problem. They said too bad, we can't help you. They explained that the product only has a one year limited warranty and I've gone past the one year mark. Well, okay, but the replacement product I received was only used for six months. They ignored my rational explanation and said the warranty on the replacement product is based on the warranty time limits from the original date of purchase. I told them that's not fair and doesn't make any sense. At that point, the customer service rep said, "well if we kept replacing our products every time something was wrong with it, we would be out of business." Well.... OBVIOUSLY! Hey Project Nursery and Voxx Accessories, why don't you just make a decent product without any bad charging ports, that way you can always stay in business and not have to constantly replace them. Maybe you ought to try that? The customer service rep,although very respectful, essentially told me they can't help me and I'm stuck with a $299 paper weight. Gee, thanks. I guess you don't want parents to sleep easy knowing that their products will stop working eventually. I will never again purchase anything from Voxx Accessories and Project Nursery. Their products won't last and they really don't care about their customer's concerns.

The staff is always very friendly and helpful. They may not always have that we're looking for but…read morethey're definitely always a "go to" when I'm on the hunt for something. I also enjoy the fact that you can call and check if they have something in stock and if they do, they'll hold it for you!They usually are also competitive with pricing/value too.

Used to love this store. But after spending well over $150 for an Xbox One and games, I was forced…read moreto return the controller immediately after it had severe stick drift. Okay, fine. It was a bit of an inconvenience. I would've hoped it was tested before being sold. But it's now happening again, BUT unfortunately I am screwed because it's slightly past the big 14-day return period. I did not want a refund or a new console--I just want to be able to play a game. I cannot afford to slap down $60 for a controller--as the $150 took a while to save back--and playing this Xbox is one of the only luxuries of fun I have in my life. I'd expect this nonsense from GameStop, but I always assumed Disc Replay was a little more personable. Especially considering how GameStop and other physical media stores are going out of business. Now, if this were months and months ago, I could see their reasoning; but they sell absolute garbage and now I have a very heavy paperweight. PLEASE, if you value your money, find any place at all BESIDES this place.