I had Any Hour come out to my house to fix and upgrade a number of plumbing items around the house. The plumber was professional and highly skilled. The service from scheduling to completion was 5-star. The issue I had was that they charge a fixed rate for every job. When they gave me the quote for the entire list of jobs, it was astronomical. Sadly, I had to reduce my list by 3/4, which the plumber finished in 5 hours. Aside from a little solder and paste, it was 100% labor, which came out to a rate of $600/hr. I would love to use them for the rest of the work I need and to eventually replace my AC/Furnace, but I will never use them again because of their pricing. I will find a reputable plumber who charges by the hour. read more

ONE STAR REVIEW I had a spigot on the outside of the house that froze over the winter. When I turned it on a couple of days ago, water started spouting inside the house. I turned it off and it stopped. Turns out part of the valve, just inside the wall, had frozen and ruptured. I wasn't sure of the "construction" required to access it and get it fixed, so I called Any Hour. They quoted me a $38 fee, just to come look at it, but promised it would be applied to the cost of any repair. Jesse showed up. He was really nice. Quickly identified the problem and sat down to write up some quotes. He gave me three, ranging from about $440-$740! I figured there must be a lot more labor involved than I had thought, and made the gross mistake of not making him break down the costs. The part costs about $30 or less at any hardware store. I reluctantly agreed to the cheapest option as I didn't see $300 added value to the highest quote, but $440 still seemed extremely high, but I assumed the repair must be more labor intensive. IT WASN'T. The repair itself took him about 15 minutes, tops. Clean up and paper work may have taken another 15 minutes. Assuming they marked up the cost of parts THREE TIMES ($90) because they can (and to include misc. part costs), what the heck was the extra $340 in labor for? Assuming the entire visit, from start to finish, lasted 45 minutes (at the most), that means Jesse was charging me $453/hour labor? WTF?!! And that's already factoring in the cost of parts being ridiculously inflated! Then, to add insult to injury, he tried to charge me an additional $38 trip fee (when I mentioned that it had been explained to me that it would be applied to the cost of the repair, he just told me I was responsible to tell him that. Shady, shady, shady.) Yes, they fixed the problem. The repair was a simple one. However, their arbitrary pricing seems to be based on profiteering from people's plumbing insecurity, rather than reasonable set rates. I will not be calling Any Hour ever again, nor would I refer them. I will, however, warn whomever I can about their horrible pricing model (take as much as you can). read more

Great service from beginning to end. These guys were very professional and finished installing my furnace right on time. They even went the extra mile to light my 78 year old neighbor's gas fireplace because I couldn't do it. Super impressed and would recommend to anyone. read more

Parker was running a little late since the dispatch folks had to juggle scheduling this morning (some employees called in sick). However, the service was quick and professional for my annual furnace tune up. Very honest too - my flame sensor is on the edge of being out of tolerance. Didn't pull my leg by telling me it needed to be replaced, just advised that it would probably be out of tolerance for next year but I could have it replaced now if I wanted to be safe. I've used this company for years and will continue to do so - their $29 furnace tune up price can't be beat, and the service is good too! read more

Great service, great product, COMPLETE rip-off. We recently had a new sink installed in which we provided everything except for some supply line extensions and a strainer. The technician did a great job. The service and results were great. But the bill was over $1,200, all of which was mostly for about 4 hours of labor. While we do credit Any Hour for contacting us and re-reviewing our bill to make sure we weren't overcharged (which they said everything looked fine), we still think that something as straightforward as a new sink install should not cost over a $1,200 dollars, regardless of how great the service was. A bit of homework from sites like Home Advisor http://www.homeadvisor.com/cost/plumbing/install-a-sink/ (which regrettably we should have researched beforehand) only confirms that we were overcharged. read more

They refused to give me any kind of quote over the phone. They also wanted me to pay them $197 per tech just so I could get a tech. They want you to invest in paying money into a repair you might not even have the ability to afford. It's shady!!!! Don't trust them unless you can afford the bill!!! read more

Called to have someone come and see why our power bill was 4 times the normal rate. They said that they were sending a electrician. They tech that they sent was not able to find the problem and wanted us to spend $1200 to find the problem. The tech also spent 90% of the time on the phone consulting with a "professional" because he did not know how to find or tell us why our power bill was 4 times our normal rate. I don't think I would hire them again. They are not professional and send people who don't know how to fix problems. They are wonderful at talking on the phone. Office staff is nice and friendly. If you call their office they will return your calls or have a manager call you. So in short, customer service on the phone they are professionals at. Doing actual work, they are not very professional at. read more

Great company as long as you don't expect them to keep the appointment . I called and set a appointment they called 15 minutes before they were supposed to show to cancel and tell me that they could come out in a week . read more

They rate 5* for Customer Service- tech guys were all very kind. (Which is the only reason they are getting the 3*s) But you better hope there are no issues. We were told they would either give us a discount on a new system or we refill our current system. We decided to have a new system installed. We were told the price of the pressure test would be applied to our new system. Well since they discounted us for the headaches they caused, when they left the caps off our machine and the Freon leaked out. (They started out attempting to blame it this on theft. Considering we have a 6 ft Vinyl fence, dogs & security camera's all over our yard, which picked up no activity, other than the dogs. We were expected to believe someone jumped the fence, risked the dogs & politely put the cover back on loosely. I don't know about you- but I don't know any thieves that are going to bother putting the lid back on at all, even loosely). The person I spoke with in the office, began yelling at me, when I tried explaining this, which I hung up on her, felt bad and later apologized. Did I get an apology for her yelling at me. Of course not. Now they are saying because they discounted the unit, and gave us, so called "free items" for all the headaches that have been caused. They are not free if you pay for them with the credit you should have been issued. They refuse to credit us the $500 for the pressure test. I hope others have a better experience than we had, once their was an issue. And it wasn't even an issue we caused. The company caused the issue. Once they have your $$$$'s they no longer care!!! read more

My grandma just told me about her experience with Max. She had a water line break, basement flooding, and her washer drain was damaged. Max could tell how stressed she was through this several day ordeal and showed up at her house with a case of water and dinner. How amazing is that?! Thank you to Max for going 10 extra miles to help out my grandma on top of doing a great job. read more

I had some basic electrical done around my house - rewire a couple of outlets and fix an outdoor light. I was expecting a couple hundred dollars but they charged over $600 for the job. The quality of work was fine but you can tell they get paid by the hour because they took their sweet time and charged a lot of money for the job. I'll probably go elsewhere in the future to save a bit of money. They also try to up sell you on a lot of junk you don't need. read more

Great people, good work and affordable. thanks Eric and Ren! I've gotten their insurance plan and it's so affordable, too.

I had a coupon for a diagnostic check to determine why my air conditioner condenser fan wasn't turning on. I figured with the coupon, they could come out and identify my issue, give me a quote and I could use the known issue to compare prices around in order to get the best price. The quote to replace one of my parts was $319. This seemed steep to me, so I called around to a few shops, called the manufacturer and did some online research and found that the average cost of this part was ~$26. I understand paying for expertise and wouldn't have felt slighted, but after I had exclaimed disbelief that such a small electrical part could cost so much the technician straight up told me "The manufacturers only make about a 10% profit on these parts." So after the diagnostic visit and Any Hour's quote, and some more calling around, I realized I could replace the two parts that were faulty on my own. They were electrical only and didn't require any certifications. The contactor and the condensor fan motor took me just under an hour to replace, and I was meticulous in my process taking pictures and using colored tape to identify which cables went where. Total cost of factory replacement parts $121 dollars and 1 hour of my time to fix my Air Conditioner. The cost quoted to me, $807. I know I'm not an expert, but simple electrical connections with quick joins is easy. Take this review for what its worth. They may have been able to do what I did better, but I doubt it. They may have used different parts that were better, but these were the manufacturer recommended parts so they should work well. All said, I would not recommend this company to anyone simply because I felt they were trying to take advantage and upsell me. read more

Gave me an 2 hour window to come and hook up the A/C unit that they did not hook up from their last visit. Couldn't make that 2 hour window and now an hour late they cannot give me a time as to when they will be there. Very poor customer service. Didn't care at all that they are completely late. And of course it is warranty work so we can't call somebody else. read more

James came out, was his usual friendly self, and worked with a professional attitude, giving me options for repair and maintenance of my A/C. He worked quickly and efficiently. This was his second time in my home and he remembered details about his previous visit from over 6 months prior. read more

Gave me some very good decisions to do and decisions to think about. Very knowledgeable about what they are doing.

They say its any hour plumbing but when I called to get an appointment they wouldn't accommodate my schedule. I only wanted an appointment after 4pm or on Saturday, they said no. If they advertise any hour plumbing they should mean it! read more

After they repaired a back up, I was told by Any Hour that our sewer line was in very bad shape and would need to be replaced from just outside the house to the connection to the city sewer in the middle of the street for a total of just under $16,000! I called two other plumbers to get additional bids on the replacement, both of whom told me they suspected I wouldn't need the line replaced - that this was likely a scam and that the cost always seemed to be around $16,000. I just had one of them camera my line and said it was actually in good shape. They cleared the line completely out for $150 and suggested I do so on an annual basis as a preventative measure. They also told me that if in fact I ever needed to replace the line, the cost would be more like $6,500 to $7,000, not $16,000! I will never use Any Hour again. I suggest you don't either! read more

Our furnace isn't working so we called and had Any Hour come out and diagnose it. They came out on time and had a diagnosis in about 45 minutes the tech was polite and seemed to know what he was talking about. Before we had them come out we had speculation that the control board was needing to be replaced and that is exactly what they tech confirmed for us. The part and the reason why I am rating them a 1 star is due to the quote....they quoted us $1,296.00 to replace the Control board and to replace the Igniter as a precaution. Not what we were wanting to hear but what can you do. We paid the $59 diagnosis and had him put everything back together. With such a huge repair we figured getting second quote would be the best thing to do. We had another HVAC company come out and take a look today and with the exactly same diagnosis minus the Igniter the tech said that the control board needs to be replaced, he went to his truck to write up the quote and call on the part and came back to me with 2 different options.....for parts and labor to replace the control board with the factory OEM would be $687 or he said that he could get a aftermarket control board, parts and labor $365....WOW!! I could see doing a little mark up to cover costs but a $600-$900 MARK UP......You've got to be kidding me. When I told the Tech what we were quoted with Any Hour he about crapped his pants while laughing. I would never recommend Any Hour to anyone because of their price. read more

Matt was professional and educated. An A+ So nice to work with a plumber who was honest and straight forward.

The work done by the technicians was first class (though the salesman made promises that seemed too good to be true, and they were). My major caveat is DO NOT PAY them with a credit or debit card. The financial department feel that they do not need your permission to get in your bank account. Pay with a check. read more

March 2016 we got a quote from Any Hour Services of $3800 to replace our water heater with some additional options. My uncle who is a contractor saw the quote and told me it was ridiculously high. He got two other companies to give me quotes for the same thing. Both said I didn't need to do all that Any Hour recommended, and quoted me $1200 to do the same thing. I don't know if Any Hour took advantage of me because I'm a woman, but the lesson I learned from this is to always get 3 quotes for any job. read more

Great. Took advantage of "$29 AC Checkup" & it was (refreshingly!) exactly as advertised & not just "foot in door." Tech. "Colton Y." was very thorough -- BUT with NO attempted "upsell." NICE change after being here 30+ yrs now in this "Bro.-in-law special" place! :-) read more

Happy with the service, not happy with the price for our electrical work. I feel that we were way overcharged and will not be calling them again for electrical. (They installed 2 lights for us) read more

I wouldnt use them again if they paid me, there way over priced, charged me times the cost to fix a faucet, i've told many people about this rip off company. Advice dont use them read more

I called them for a gas hookup for my dryer. Josh S. was friendly enough. He quoted me 3 times the rate I paid last time to another professional. $740. I was told the parts were $200 and it would be a 2 hour job. So $270 an hour labor? Pretty steep. Plus the wall are unfinished in the basement so it shouldn't have been a big deal to just hookup the yellow gas line from the furnace gas line( just like the job at our old place. ) Needless to say I spent the money on a new electric dryer AND a new washer. Much better deal! read more

The only great thing was how quickly they were able to come out and the price for the service call was cheap. As soon as the technician arrived (3 hours after the appointment time) the bill started. All we needed was new fittings under the sink. Tech claimed he had to first test the water pressure and if it was off it would be $300. Then he claimed the fittings would be $600-$700 to fix. After we stated that was too high he told us to F*$% Off. Definitely would not recommend using Any Hour for any services. Horrible customer service and insane prices. We had a second plumber come and quoted $150 for the new fittings. Never using these guys again. read more

Any Hour quoted me $10,822.00 to excavate my sewer main/clean out & replace the collar between it and the pipe leading to the street. They offered 4 different payment plans, but my thought was take out a second mortgage! Three other estimates I received ranged from $1,800 to $2,200. I am very glad I decided to use Allstar Service & Repair. They matched one of the other estimates, and were able to excavate, repair, and backfill the area by hand without tearing up the grass & leaving indentations from heavy equipment. One shrub had to be removed because it was directly over the sewer main. At my request they went the extra mile to also remove three adjacent shrubs so there wouldn't be a gap in the plantings. I am very satisfied I went with Allstar Service. I suggest you think twice before taking out a 2nd mortgage on your home thanks to Any Hour Services! read more

awful service they are terrible at being on time and the pricing is astronomical, they came to fix a laundery line leak then tried upcharging me on multiple other items and providing me a list of items i needed to repair or id be in trouble if i dont not do it soon and I had to get the protection plan from them to stay safe and make sure my furnace and ac stay in good condition. total scam company and unethical. read more

After we had them come out and they told us we needed $8,500 of drain pipe replaced under our home, they said we had a one year warranty. Well, not really you don't. One of the issues was our toilet was not flushing correctly. They said the new drain pipes would fix that problem. After we laid new tile down in that bathroom and put in a new toilet, the toilet still flushed the same way, not flushing all the way. We called, just know after they get your money they don't really like to call you back real fast. But they sent someone out, they said the toilet was fine, that someone else needed to come and put a camera down the pipes. That guy came and said he needed to pull the toilet up to put the camera down the new pipes they just put in. We asked if they were going to replace the new tile floor we just put in, they said no. I don't see how because they did not fix the problem, now I have to pay again to re tile my floor that they screw up. He said it was most likely a toilet problem. I said it is a new, good brand, toilet. He said you need to use a "certain" brand of toilet, their viper or one other brand is all he said. I told him if it is the toilet, then you guys were wrong and I just needed a new "certain" brand of toilet, not new pipes. Anyways, long story short, they won't agree to fix the tiles I just laid unless it was a pipe problem, but again, if it is the toilet, then I only needed a new toilet. We got scammed! They will take your money, and leave you with the same problem and say too bad. read more

So I had a mainline back up on me I had crap and feces all over my basement not something fun to wake up to on a Sunday morning. I called my regular plumbers and could not get a hold of them so I decided to call Any hour and after a long wait on the phone I finally got a hold of someone they told me they were not open I am thinking to myself wow this is crazy this is called any hour plumbing services whatever and they were not open. Anyhour was not Open at the hour I needed them somehow I think this is faults advertising. I guess that after having to wait a long time for them to answer the phone it was a Sunday and then just have them tell me they're not actually open kind of pissed me off. I said I have an emergency I got lots of sewer water in my basement and they said sorry we don't have any technicians working today we're not open on Sundays. If there's anyway I could tell them to improve it to be have a recording on the phone telling people that are open on Sundays if someone happens to call him on a Sunday that way they don't have to wait on the phone so long and then call another plumber. Tim read more

My normal plumber wasn't able to come so I called Any Hour Services and asked their prices before setting up an appointment. I was told they charged less than $40 to come and then would charge per hour they were here. They were here maybe 20 minutes (at least 10 of those were checking to see if they could charge me for additional services) and then charged me $251 (after a $40 coupon) for 10 minutes of work. Not what I had been told but I had to pay it because my husband is out of town on business and I can't have the sink leaking until he returns. UPDATE (8/14/2016): As you can see, I got a response to my first message that they want to discuss the matter. I responded to that message very nicely and said how grateful I was that we could discuss the matter but NEVER received a response back. This company doesn't want to talk to me about it. They don't want to uphold their original quote. Parts for my project were less than $10. They just want a reply public so that it looks like the company cares. Again, how they represent themselves is not what happens. Beware! read more

These guys definitely want to gouge you. TERRIBLY overpriced. They bid a 10 gpm tankless water heater for $5500!. They bid labor only on my own provided unit for $2000!. That is one day of work for $2000! You can find every bit the quality for at least 1/2 the price elsewhere. Anyhour is NEVERHOUR for me. read more

I would not recommend this compay to any one. They prey on your fears, to oversell more than you need, charge vey high prices. LIE about what is needed and additional charges. Damaged neighbors lawn & watering system and did not repair it Took three time as long to complete the work as in the written quote. Do not follow through with what they said they would do. they will be reported to the BBB for some of the crap pulled. read more

These guys are honest and fast-- they will wait for you--if need be, and are always there with a big smile. The only thing I was upset about the last time they came to my home was the boss said the technician who was installing a new Furnace in my home would clean out the intake vents when he was there. So being a nice person I took all the covers off and cleaned them before he showed up. When he was leaving I asked if he was going to clean them out and he said no his vacume was full. I told him he could empty it in my outside trash, and he still declined. So on my own with a regular house vac. I attempted to clean them myself. In the future if u tell a customer something ---do it-- It's only fair after paying 3,800.00 for a new furnace. Thanks read more

NEVER, EVER ENLIST THIS COMPANIES SERVICES WITHOUT READING THIS AND REVIEWING PHOTOS...In late June-we enlisted this companies services to upgrade an 80+ year old mans home, this home was in need of complete re-wiring and to be brought up to code. Un urgent situation prompted him to call this company and not being computer savy he relied on their advertising promises and the representatives they sent out. An original estimate and a 3 day time approximation was given. What started out as a 16,000+ price quote for ONLY the outside...began to climb almost daily with time to complete extending to maybe this day, probably this day. Then we were hit with another $17,000. for the INSIDE!! My friend being elderly, knew no better and was easily swayed but their reasons and supposed difficulties justifying the price increase. I repeatedly requested written detailed estimatesa and invoices but they never had them, no paper on the truck etc..As the inside started I was mortified by the thick industrial cable (MC) used. It snakes exposed on the the walls, corners,baseboards...I was constantly told this was normal and that homeowners paint it to match wall colors..I voiced my doubts many times but was always rebutted. Toward the 2 week mark we left for 3 days...We were told that upon our return wpork would be completed and all proper inspection will have taken place. We were to have taken one last look with the workers, but upon our arrival we were in shock. Immediately we had a consultant from another Salt Lake company that has been in business for over 50 years take a look. He walked in and his face said it all. In over 30 years of doing electrical he had NEVER,EVER seen a home this bad. He said he would not wire an outdoor shed this way. He immediately told us to call local TV stations, an attorney, the Salt Lake City Inspector, The Permit Dept. and The Dept. of Professional Liscencing. He offered his condolences to my friend and told us the entire job could have been done properly and legally for 1/3 the price. We cancelled the final check. The calls were made and the rest is more incredible....They TOLD us they had secured ALL permits... We didn't have to worry there. Only one permit was taken out and that was for ONE OUTDOOR meter. Since, 2 more very reputable and well known Salt Lake electrical companies have come and reviewed the work...Needless to say they were also appalled calling it unbelievably sloppy, shortcuts taken at every conceivable turn, pointed out various infractions and again they both came with prices that were 1/3 of the final price of ANY HOUR ELECTRIC charges which now had grown to .. to...BRACE YOURSELVES.. $33,000+ .All suggested that we take action to full extent as taking advantage of the elderly in a very serious thing in Utah...We will send a a certified letter to the owner and after reading other reviews it seems doubtful he will rectify and refund monies. read more

I had one of your service men come to the home and repair a burst pipe and two frost free base bibbs. He was at the home for 2 hours and charged $976.00, he would not provide me with an itemized invoice only stating all the damage that would be done if I did not have the plumbing repaired. He used scared tack ticks. He also tried to sell a Comfort Assurance Plan for $400.00+. He stated after turning the water off and other things he would not start the repairs until the invoice was signed. The issue is there was never an itemized list of labor and parts. Is this your normal business practice? Very unprofessional. He also wanted to charge an additional $488.00 for a PRV stating on the invoice he would not warranty the repairs unless he was allowed to come back and install a PRV for $488.00. He was given a check for $976.00 and over charged me by $500.00. I have contacted several other plumbers and companies went over the repairs and they have all stated they have gotten continued reports regarding Any Hour Plumbing. As a friend told me report the situation to Angie List and ripoffreport etc. Which I am incline to do. I'm sure you think $976.00 is a good price, but if you look at the price of parts and normal labor its not. $100.00 per hour=200.00 $35.00 per frost bibb=70.00 $30.00 for copper pipe You are overcharging and seem to be okay with it, which I find sad. I will never recommend your company and happen to work in an industry where you would get additional clients and work. Debbie read more

Terrible, terrible. NEVER call them. Not to be trusted. I had my home inspected and the electrical work was passed as up to code. Then, when my dryer wasn't working, I called these guys because I'd seen their ad in the paper. They came right away and proceeded to tell me my entire electrical panel was "unsafe and obsolete." He was nice but quick to use fear to try to get me to spend money, trying to convince me that my house was probably going to burn down if I didn't get my entire electrical panel and wires fixed ($3,000, by the way-- the very last of our meager first time, new homeowner savings). In a panic, I called another electric company for a second review and told them my plight. The man said, "oh, you must have been talking to 'Any-hour,' they do that all the time. There is nothing wrong with your breaker." Since then I have been gathering more and more stories from friends and their bad experiences with this untrustworthy company. Stay away! read more

I had an HVAC system "Installed" from Any Hour, and when I say "installed" they have not completed the job and it has been over 9 weeks. I went with the company despite them being more expensive because I was told that they had the best customer service and guarantee of 100% satisfaction. The technician that performed the install could not get the unit working properly so ensured us someone would be out within the week to correct the issue, 9 weeks later this has still not happened. The finance company is ready to collect and Any Hour is trying to wipe their hands clean stating job is complete even though the contract is not signed. I have called multiple times attempting to get them to come out and finish the job and never get calls returned. This is until I contacted the finance company and placed a complaint on them. Their Manager that finally called back has no clue what customer service is. Working with him is similar to dealing with a teenager, he has taken no accountability for Any Hours lack of action. I will never go through this company again, and will never refer anyone to this company. read more

My AC went out on Thursday Evening, August 24, 2017. I called Any Hour Friday morning and they sent a technician that afternoon. He determined the exterior fan unit and coil needed to be replaced. About 90 minutes later the salesman arrived and gave me the good, better, best quote. Now because my exterior unit was in a tight spot lowered in my backyard concrete patio, the salesman called his supervisor to determine whether the unit should be installed on one riser pad, or two (due to the possibility of pooling water and to clear the concrete step). He also recommended the circuit breaker be replaced and other items be included in the bid price. I selected the "best" option and paid a deposit. The installers came Monday Morning, August 28, 2017. I showed them around and discussed all the additional items in the agreed bid and contract. I then left for work for a couple of hours. When I returned, they were just finishing up. They didn't install any riser pads. They didn't want to replace the circuit breaker. They did install a new exterior ventilation kit, but bent the metal plate leaving large gaps directly into my basement. I had to seal those gaps myself. When confronted, they just said that no one told them to do those things. I guess they didn't realize I was standing right next to the salesman when he made a video with his phone detailing all the included items. Very frustrating. No one from Any Hour has followed up with me regarding a refund of the charged items that were never installed. Too many layers; repairman, salesman, installer. Everyone just blames someone else. Disappointing experience. read more