For over 20 years, the Richmond Kellogg Store has been my go to store for interior design. The…read morestaff is courteous, helpful and talented. They have created beautiful rooms in my home that I have received numerous compliments on. If you are looking for elegant, tasteful furniture you should visit the Richmond Kellogg Store and ask for Debbie, the Manager. She has an extraordinary talent for putting beautiful rooms together.

With locations in Bethesda, Mclean and three others further out, The Kellogg Collections has been…read moreselling English style furniture and decor since the early 1980's. Next time you are in Georgetown you should stop in. The stuff here is pretty amazing. All the rugs are hand made, and the furniture is made by woodworkers, not a factory. The style is definitely traditional, but if you are into that sort of thing, Kellogg's has a great selection of it. They also have one-of-a-kind lamps and pretty, needle-pointed pillows. The price point here is high, but that is what is expected of furniture stores in Gtown. 100 bucks for a pillow, a thousand for a coffee table. Wow. They also provide design services, which I suppose if you can afford this stuff, those may come in handy.

It's been over 3 years, but finally our sofas work as they should. A gentlemen named Brian Fell…read morereached out to us a couple months ago to see if I'd change my review. I told him the couches were still non operational. With that info, he was able to facilitate the repairs that were dropped! Thank you for Brian! Our couches work as they should now. Turns out they were not installed properly when they originally delivered them! I am finally pleased. I can't give them 5 stars as the years that have passed with them not working properly, and the back and forth with the store, cannot be omitted, however in the end, Brian and Roche Bobois came through! Brian gets 5 stars, but the company now has moved from 1 to 3 stars. I feel strongly that due to their extremely delayed actions, they cannot receive 5 stars. High end stores, must have high end service.

Stunning designs and the showroom is 3 times larger than I expected with the huge lower level. My…read morefavorite was the LIFT bar with the lighting and the remote was over the top!

My review is for CB's corporate customer service, not for this store in particular. In short, the…read more"service" in "customer service" does not exist, only frustration. I have been a frequent customer for years and have bought thousands of dollars worth of furniture from this company. I've had disappointing service from them before, but this was the last straw. Last August I purchased dining room chairs which I was told would be ready for delivery in 6 weeks. Many delays later, the chairs were finally ready for delivery on April 6th, 8 months later. A voicemail instructed me to call to provide the balance payment. My first attempt calling resulted in a hold tine of 40 minutes before I got disconnected. The second call I was on hold for 20 minutes. When I finally got to speak to a human, I was informed that my designer's discount would not honored, even though she has a C&B designer account. Turns out her information was not entered when she placed the order, and they would not honor it retroactively. I would have cancelled this order except the chairs were on sale and not refundable. I'm done with C&B

Crate and Barrel has beautifully designed furniture, lamps, and kitchen accessories. It looks…read morestunning and is very well made. Usually, the service is top notch and you can count on professional salespeople to take care of your needs. My daughter wanted wine and champagne glasses for the holidays. I called the store and Kathryn was a huge help and so sweet. She special ordered some of the stemware and wrapped up,(beautifully, I might add)what she had in stock. I paid over the phone and the process was seamless and easy. The only hiccup, was when I went into pick up my order. There is a special area for people picking up special orders. I waited over 15 minutes, while there were two employees at the checkout line helping other customers. I asked if one of the employees could call for help and she did, but no one came. So, I deducted a star for the lack of customer service. My daughter loved her glasses and I can't wait to toast her with her new stemware. Thanks again Kathryn for doing an exceptional job. If you are looking for something special and we'll made, then Crate and Barrel is the place for you.

My gripe is that the sales staff hovers. They seemed to pay no attention to my stated wish to be…read moreleft alone to browse. It felt like pressure & I am unlikely to go back.

From the owner: We have the best selection of handmade rugs from all over the world varying in styles and sizes to…read morefit anyone's taste. We handpick each unique art masterpiece as well as furniture.

OMG!!!! ALWAYS EXCELLENT SEVICE very knowledgeable about all the prodduct and other stores treated…read moremy sister and I just like FAMILY . I will always recommend Mattress Warehouse TENLYTOWN. Mr. Clarence and Fatima really ROCK. I still sleep like the queen I'm but most of all I really appreciate the bothof the being really patient and keeping everything simple Absolutely No Pressure. You will be PLEASED. GOD BLESS YOU BOTH . THANK YOU. SISTERS TRSCI AND TANYA

Alberto was as friendly and patient as a representative could get. I spent nearly 45 minutes, if…read morenot longer, at the store and he patiently walked me through each of the beds that I expressed interest in. It was my first time visiting a mattress store and felt very overwhelmed by the process. I have sciatica so I wanted to make the right purchase. Alberto made me feel 100% comfortable to try each of the beds which, being my first time, took longer than average. I appreciated his kindness so much and it could have been that he lost his patience or would have made me feel pressured to buy. He listened to my needs and also tried to find something within my budget. I received such a good impression from this location and the brand (even after visiting other stores), that I returned and ended up getting one from them! Thank you, Alberto, for all your assistance in helping me with the research process to find the best bed possible.

We found the perfect, traditional chandelier for our foyer, at a good price, including…read moreinstallation. The installers did a great job, despite having to deal with a two-story but space-restricted foyer. All complete in lessthan one week.

John gave us a great deal on a beautiful and unique chandelier for our two-story entryway. The…read moreinstallation team did a great job, hanging it at the perfect height to both illuminate the inside of the house and to add appeal from outside, through the large front window, at night. It really looks more like an art installation than a chandelier.

The uniqueness, quality and style of furniture at BoConcept is amazing, though a little pricy…read more It's not comparable with any of the furniture showrooms I have visited physically nor virtually. It's very difficult to catch me when it comes to quality and style but I succumb to BoConcept.

Avoid this store. The buying experience was great, and I…read morecommitted to a custom-designed sectional and a dining set with eight chairs. I was informed that, because the furniture was custom-built and imported from Europe, there would be a long lead time of about four months, which I accepted. However, delivery now does not seem likely anytime soon. I asked the store to confirm ETA in July 2026, but they have refused or failed to act with any urgency. At this point, I intend to cancel the order, and I would not recommend this store to others. I did not expect this level of service from a retailer located in a high-end mall like Tysons Galleria and charging thousands of dollars.

Great space and very friendly proprietors!! They have a great selection of MCM furniture and other…read moretrinkets. Will definitely be back to buy something.

Buyer beware the business deals in deceptive and fraudulent business practices. They will sell you…read moredefective and damaged products without disclosing the problems. Then when you ask to rectify the problem they refuse to fix or offer adequate solutions. Instead they blame you

Horrible experience all the way around. We received incorrect cabinets for three different…read morelocations. Had to build a platform in order to make some of them work. Ordered the wine cabinet. We were missing all of the hardware missing shelves and also missing the glass doors. We were also quoted kitchen cabinets without handles. I'm not sure how that makes any sense. We were also shorted cabinet handles and still can't get the correct amount. I have sent several emails about one missing handle and cannot get a response. Kingston Zhang was our point of contact. He is very incompetent at his job and we feel like he does not care about the finished result. Would highly recommend using another company.

Friendly and professional. Delivered and installed the furniture as expected. The show room has…read morevariety of furniture, including authentic Chinese wood dinning table and living room sets.

Not only is this a great shopping experience at Christmas, but the Pots and Planters are to die for…read more(but save up your money). They have great after Christmas sales, too. One day after Thanksgiving on a day perfect for Christmas tree shopping, I saw a pile of lopped off branches. The guy said I could have as much as I wanted for free (or go inside and choose nicer quality bundles of a greater variety to buy.). I filled my trunk with Fraser Fir stems. Was able to make two homemade REAL wreaths this year.

Beautiful healthy plants and great staff. Also a nice selection of garden soil. Shop local...read more