I have purchased several dresses from them, and when I tell you amazing cant describe the dress, the services and the all over experience. I would and do recommend them to everyone! Thank you thank you thank you ladies, I am forever grateful! read more

Annabella Boutique - Senior Prom 2026 - Bridal Near Me - Chicago, Illinois

Cathy, Rosa and Evelina made my visit a most enjoyable, memorable one. I was treated as if I was the only customer that mattered. Their attention to my needs and suggestions to making my vision come true was unmatched. The gown and dress I purchased for my son's upcoming wedding are absolutely what checked every box. The quality, workmanship, value and wow factor is everything I've dreamed of! There are brides that frequent Annabella's from all over the country. I witnessed this first hand. No surprise! I cannot recommend enough what a pleasant experience I've had at Annabella's. Such wonderful young ladies with beautiful dispositions and hearts of gold. I cannot wait for my journey to continue once my dresses come in. Thank you, ladies, with all of my heart!! read more

Excellent, attentive and expert service. My daughter and I bought her prom dress at Annabella Boutique. Cathy and her crew run a tight ship. Large boutique with good selection of dresses. We went to 3 different stores and this was the best. read more

This boutique saved the day!! After having a bad experience at ANOTHER boutique, we walked in this boutique, and they were able to accommodate me last minute and were very nice and friendly and saved my day. I went into the store having no idea what I was looking for in a dress for my wedding. As Cathy showed me options, she listened to what I did and didn't like, and we quickly zoomed in on the perfect dress. I didn't expect to find something so quickly.  Thanks for a painless shopping experience! read more

They have the worst attitude! Not only that, it takes them forever to do alterations like 4-5 months! So take that into consideration!

Wow!!! These ladies are amazing!!! I was getting married in 2 weeks and had to buy a dress off the rack. I am not a small girl. They worked with me and brought me so many options. The one I fell in love with was 2 sizes too small and they said they could work with it. All their alterations are done in house and they upsized my dress beautifully. Cathy and Rosie are so sweet, kind and fun! They made this experience wonderful. They were attentive and listened to what I was looking for. The best part is they caught on when my entourage was pushing me in a direction I didn't want to go and gently steered the dresses back in my direction. They were very patient. I love these ladies!!! read more

My daughter's wedding (3rd date due to Covid restrictions) was in November, 2021. We started looking for wedding dresses in 2020. After a number of visits to various wedding gown locations, we found Annabella. Wish we had found it earlier. Annabella was great to work with. Unbelievable selection! Mom and Dad are in Chicago, the bride and wedding is in Baltimore. Our daughter came to Chicago for the greater selection. The sisters (Rosa and Cat) that run the boutique treat you like family. We worked with Rosa and Cat through multiple wedding cancellations and they worked with us perfectly. My daughter was ecstatic with her dress and gown. As the father of the bride I couldn't be happier, especially when I saw the smile on my beautiful daughter's face on the day of the wedding. Thank you Cat and Rosa. You were wonderful to work with. HIGHLY RECOMMEND ANNABELLA BOUTIQUE read more

So grateful I found Annabella's! I just bought my wedding dress and I could not be happier. They have a HUGE, beautiful selection and their customer service might be the best of any store I've ever been to. It's a family establishment and they make YOU feel like family by the time you leave. My mom and I had such a great time with Kathy and Rosie. They are extremely professional and really know what works and what does not. Best of all, they are truly happy for each bride, they're not just collecting a paycheck like I've seen at some big-box stores. They also have gorgeous prom & evening gowns and mother of the bride/groom gowns. Such a great experience! read more

Reading these negative reviews is just crazy! Annabella's was a God send! And Cat and Rosa are absolutely LOVELY. Gems! The very first time I came, they made me and my daughter feel like family. And I honestly WANTED to purchase my dress from Annabella's because of them. I called and asked if they did wedding gown appointments and was told they did. I spoke with Cat who asked questions about my desired style and wedding date. We set a 5pm Monday appt and I had the boutique to myself. Cat and Rosa greeted us with smiles and energy. Cat remembered what I was looking for and already had dresses in mind which she showed me on the mannequins. No questions yet about my budget - just very easy going and professional. Once Cat showed me a few display gowns that I loved, she told me their prices and asked if that was a good range which it was. While Cat pulled gowns, Rosa talked with my daughter and I. She is SUPER sweet and we talked and laughed while we waited. Once Cat was ready, my daughter and I sat at the stage while she showed us about 9 or 10 gowns and I loved every single last gown except for one! She was SPOT on! I tried them all on with Cat's help and every gown was more stunning than the last. They were patient, engaged and so fun! Cat paired veils with the gowns and they even dimmed the lights so I could see how the dresses looked under lighting. The visit totally exceeded my expectations. I left in LOVE with one gown in particular, but with a top 4 list. I left letting them know that I'd be going to another known boutique and they were super cool about it. Even said, yes, try on other gowns before choosing! Well, that other place was a HUGE let down. I called Cat back and she immediately remembered me. I let her know that I wanted THEE dress I loved! I ended up getting the sample gown because the designer would not have a new one in time for my wedding. But the sample was in impeccable condition! I came back in with more of my bridal party for another try on to be for SURE for sure! Cat made sure to tell me to bring my heels so that I could see how the dress will fall. Cat and Rosa were JUST as accommodating the 2nd time around and we had a great time. Cat talked with me about alteration options and once again, she was spot on in her suggestions. I said yes to the dress! It was a dream experience. Again, I can't even understand others' experiences but mine? I could not have asked for a better one. They will continue to get my business. Thank you Cat & Rosa! Keep doing what you do! read more

I'm disappointed in myself for not having reviewed Annabella's yet! I thought I had! I got married in 2015, and thanks to Cathy at Annabella Boutique I had my dream wedding dress! I was originally across the street at some franchise bridal store when I saw this boutique, now having been from a suburb an hour south of the boutique I took my chances of walking in hoping to be seen. Cue Cathy! She not only welcomed myself and entourage with me but she was patience listened to my concerns of body image and gave me advice I now pass on to everyone, TRY EVERY STYLE ON YOU NEVER KNOW! Having gained wedding stress weight I was hesitant to say the least to try on a tight fitted dress, though I ended up still going with a ball gown Cathy had me front and center all lights on me and I get gorgeous. Her customer service alone is what led to make my purchase from her. A "version" of the dress I wanted was available at the place across the street, but the value and care Cathy took into me sold me. I had full confidence in her despite these ridiculous almost comical other reviews. I trusted my gut instinct and I wasn't let down. The price was just right and the dress was beyond perfect. Every detail of a wedding is important but the only thing more important than the groom and love between spouses is a brides dress! Hahahaha I have sent plenty of people this way, and had I paid attention that I hadn't reviewed them on yelp I would of the day after my wedding! They are the best! read more

Annabella Boutique - Bridal Near Me - Chicago, Illinois

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The sisters that own the boutique are lovely. They were my absolute favorite vendors for our wedding. I came all the way from Michigan to get my dress, after trying on (not exaggerating) over 200 dresses in three states, I said yes to the dress here. Customer service and quality was outstanding. My Mom got her MOB dress her as well. Don't go anywhere else just start at Annabella's you won't be disappointed. read more

Annabella Boutique - Bridal Near Me - Chicago, Illinois

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Katherina was wonderful to my 80 year old mother and has the patience of a Saint! We had been looking for a few months for a dress for my daughter's wedding she found something that is perfect for Her!! Thank you very much read more

Annabella's is nothing but a headache and their boutique is a true definition of a SCAM. They are liars, give you the runaround, and are unprofessional. This is how my experience went: I usually wear a size 4 and somehow I received a size 10 for my bridesmaids dress. When I spoke to them over the phone, they stated they strictly go off only the waist size of the manufacturer's size chart...so I guess measuring the bust and hip has no relevancy for a dress. My measurements were bust-35/waist-30/hips-34. So according to the manufacturers sizing chart, a SIZE 10 is bust-38/waist-30/hips-40. Anyone with common sense would notice that the rest of dress would be HUGE with a 3-6" difference. They kept saying that, "We did everything right on our part. We went by the measurements given to us" and kept placing the blame on me (a good trait for anyone who does not want to accept responsibility). They didn't care that the dress THEY ORDERED was 3 SIZES BIGGER. They kept saying to bring it in so they "will take care of me"...but yet they still wanted to CHARGE me for the alterations. I told them I chose a different seamstress because I no longer trusted them, they accused me and said, "We don't even have any proof that the dress is even as big as you say it is". Pictures do not lie. Then she further asked if I have ever been a bridesmaid before. Maybe she thought that is was an important topic to address at this time? Who knows what they are thinking because it's obvious that they just care about money and not customer service nor admitting to their mistakes. Annabella's never apologized about all the stress and additional money spent (my alterations were $120) due to their incompetency. Kat just argues over you and doesn't let you speak. When you try to correct them, they dodge the bullet so be prepared to deal with a lot of bs. If you have noticed that all the negative reviews are within a few months, it's never a good sign. A consistently, dishonest boutique never deserves any customers. I am hoping this post will save you from dealing with what I had to. read more

Annabella Boutique - They ordered 3 sizes too big. - Bridal Near Me - Chicago, Illinois

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A very good friend of mine referred me to Annabella's. She is best friends with the owners and families. I found a dress I absolutely loved. Prior to purchasing the dress; I checked out yelp. Yelp stated that they tried to pawn off a "sample" dress as a "new" dress. That they removed all designer labels on the dresses and put their own tags in the dresses. I mentioned this to the owner prior to purchasing my dress. I was assured it was a disgruntled customer and that they did not work that way. I ordered my dress on 7/9/15 for my daughter's wedding on 9/12/15. I was assured the dress would be in on time. Their order form had a blank for the size but they left that blank - but I filled in the size I needed (one size bigger than the sample). I was very hesitant to order the dress since it was less the average time limit for ordering a dress; but they assured me over and over again, I would have a dress. Since I had a very good friend recommend them and since they were best friends, I felt that I could trust them. Even though I was very hesitant to order the dress, the dress was beautiful and I really wanted it. On Monday, 8/31/15 I went to the store to see when my dress would be coming in; again I was assured that I would have a dress before the wedding. I checked and the sample dress was in the rack where I had previously found it. I went back on Friday, 9/4/15, I went again to the store asking about the dress and they assured me it would be in next week and had me make an appointment for Tuesday, 9/8/15 at 1:00 pm. I thought it was strange that they had me make an appointment but assumed the dress must be coming in on Tuesday morning. I checked again and the sample of my dress was hanging on a rack in front of the counter. Monday was Labor Day and the store was closed. On Tuesday, 9/8/15, I went for my appointment. My "new" dress was there but the "sample" dress was gone. I was told that someone came in on Saturday and purchased the dress and that it fit them perfectly. First of all, I find it hard to believe they sold the dress....and that it fit someone "perfectly" seeing that more than likely the top of the dress would need alterations. I tried on the "new" dress and thought it still looked tight like the sample...and I was told they could "stretch" it for me. The dress they gave me was too tight. It fit me the same way that the sample dress fit me. If in fact the dress they gave me was a new one they ordered, then they need to learn how to measure correctly because if that is the size they ordered me then it was incorrect. Again, they left the size line blank on the order form? Why? No, I don't have any proof that the dress they gave me is the "sample' dress...but my gut feeling is that they gave me the sample as the "new" dress that I ordered. The owners are very friendly.......their dresses are different and beautiful.....would I recommend them to others....NO.....I truly feel that they sold me a "sample" dress as a "new dress". Again, I have no proof but others have expressed the same thing as I am. My gut feeling is that they gave me the sample as the "new" dress and charged me full price. I should have listened to my gut feeling and not ordered the dress.......but the dress was beautiful......but I truly feel that I was ripped off. read more

Great style, and very helpful staff at this family owned business. Dresses are not cheap, but the service and sense of style is exceptional. Alternations are perfect, they listen, and they deliver. read more

My sister ordered her prom dress from here on January 18th and has yet to receive it. The staff was so friendly when it came to my sister trying on dresses and choosing one. However, their communication has been nonexistent as to when the dress comes will ever come in. For several weeks now, my sister, mom and I have called the shop trying to find out the status of the dress. My mom was told that the shop was very busy and would call her back within an hour. No call so far. My sister has been told that she shouldn't worry bc it will be in.... Prom is in 16 days! My sister hasn't seen the dress since January and can't remember what it looks like, especially since Anabella's does not allow photos to be taken. I have spent this evening trying to get into contact with the shop, but the line is busy. Not even sure how that is possible. read more

Do NOT waste your time at Annabella's. My experience there was horrific. This horrific experience was given to me thanks to Caterina Vitale who seems to run the store while Rosa Vitale Analitis is the go to person when Caterina messes up (which she messed up this entire bridal party, you would think for someone who went to DePaul University they would have learned something in college.) I knew as soon as I walked in that this place was not up to par. Unfortunately, I did not have a choice due to being a bridesmaid, however, over time my intuition proved right and the bride and the bridal party became displeased with Annabella's too. (Read on for the full story) We first went in for measurements. I was shocked to find out that they did NOT have a dress to try on at all! I also thought when they took all of our measurements that they would order the dresses using the measurements. This turned out NOT to be true. They ordered almost all but one of the dresses in sizes that were 2-3x the size the measurements called for. They then said we would need to alter them, yet, what was the point in measurements if the dress was going to be more than completely off? Needless to say, they wasted all of our time by making us get measured when apparently Annabella's cannot read measurements correctly and ordered the wrong size dresses. They also did NOT write any of our measurements on our receipts, weird. I was the last to order the dress, meaning we could finally put in the last order. They stated it would take 16 weeks to get our dresses. We did NOT get our dress within 16 weeks. It was past due what they stated vocally. However, do note that their receipt states 16-24 weeks. Do NOT sign unless you have over 24 weeks to wait and alter the dress. We had less than a week to get our dresses altered for the wedding. As you can see in the pictures posted above, there is a dress that is way too big. The dresses should not be so big that you could make another dress out of it. We called numerous times to see when the dresses would be arriving since it was past the due date. They refused to give us any tracking numbers to track when our dress would arrive, this way we could have the clarity of tracking it ourselves but instead they just told us they would look up the tracking number and call us back. Also, the store gave each one of us a different storyline and sometimes they would say that they would call us back the next day with the day they were coming in but truthfully they never called any of us back with an actual date. They blew off any of our concerns as if it was just a normal thing that happens (it's probably only normal in their store). Having this many problems with any establishment is NOT normal. They lacked customer service because they did not help any of the bridal party including the bride with alterations in regards to the over-sized dresses. There was no compensation or reduced price for alterations. They never admitted to their mistakes. They never apologized to the bride for causing her undue stress. They never apologized to our bridal party. They are unapologetic on EVERY level. It's no wonder why they are not accredited with the Better Business Bureau. If they were, they would have to fix all the incoming complaints that would be filed against them. If I could stand outside their shop and warn every individual walking in, I would! If you or anyone you know would like to also send your complaints about this shop along with Caterina and Rosa's services please feel free to leave your reviews on the following links below (if you haven't already); https://www.theknot.com/marketplace/annabella-boutique-chicago-il-538429 http://www.judysbook.com/cities/chicago/Boutique-Items-Wholesale-and-Retail/33519/p1/Annabella_s_Fashion.htm http://www.weddingwire.com/reviews/annabella-boutique-chicago/26f0ac51e368114c.html https://www.facebook.com/pages/Annabella-Boutique/260531190650555 https://www.google.com/search?es_sm=122&q=annabella+boutique&spell=1&sa=X&ved=0CBsQvwUoAGoVChMIsbXd-9zxxgIVx3s-Ch237QrJ#q=annabella+chicago&lrd=0x880fcba8610cbd53:0x672eba998d2644d2,1 http://www.yelp.com/biz/annabellas-fashion-chicago read more

Annabella Boutique - Rosa Vitale Analitis, This is the big boss who represents how horrible this business is. DO NOT SHOP HERE. - Bridal Near Me - Chicago, Illinois

Scam City!! I I should have read the reviews first!!! I can't believe this store is still in business. I knew we were in trouble when the owners (The Sisters of Sicily) kept calling us "Babe".....We walked right out of Anabella, with their high priced items, and ended up going to Belmont Boutique on Belmont. Belmont Boutique's prices are very reasonable and they have a great selection to choose from. Ms. Moon is very accommodating and she did not disappoint. read more

Annabella's is a hidden gem! We recently purchased my daughters prom dress from here. It was a pleasant and friendly atmopshere with a huge selection of dresses and accessories. They are unique in style with a classy selection for any occasion. I feel that personal service and expertise in style, fittings and flair should be left to the professionals. Annabella's has been around for a long time and is family owned & operated. I will continue to shop here for special events and because they are very local it makes this even better. Thank you Rosa and Kasia, you made my daughters experience memorable. She was even greeted by an elderly couple after prom who bowed down to her and asked what may I do for you my Queen? She did afterall look like a princess. We appreciate what you did for us. read more

I had 4 dress appointments in 1 day. This was my 2nd stop. I had set aside an hour to shop here, and absolutely took up 2 hours there and shopped through lunch! This was the prettiest, nicest, most fun boutique I went to. I had gone shopping at 3 other places in MI a couple weeks ago, and by far the ladies here and the atmosphere were the absolute best. They chit-chatted my mom and my groom's mom, who both went shopping with me. They made a point to get to know us. I honestly couldn't tell you if there was anyone else in the store because they made me feel like I was the only person there. They were wonderful. I really appreciated their honest responses too. They weren't looking just to make a sale. If there was something funky I came out in, they told me! :) We giggled, laughed, and yes....even cried. I didn't end up finding my dress here, but wish I had just so I could have spent more time with these ladies and given them my business. GO TO ANNABELLA'S!!! read more

We came here on a whim as the street seemed to be host to plethora of wedding and evening gown stores. The staff was very smiley and friendly, and helpful. We didn't have an appointment, but yet since they had a no show they were able to work us in. We were grateful since my sister was from out of town which makes scheduling difficult. She tried on about 4-5 dresses, and we saw a couple that we really liked. They have an amazing assortment of dresses here and such beautiful and unique styles. They give great attention to their customers and have a good eye for styles that fit the person. The prices seem reasonable. I would certainly recommend. read more

I love Annabella's! Kathy and her sister Rosa are the absolute best. They are very friendly and personable. No what what size you are they make you comfortable and confident that you are going to a beautiful bride. I come from a very close family so Bright and entire tribe with me for fittings and the ladies were very accommodating and made everyone feel welcome. The only regrets I have about going to Annabella's for my wedding gown is that I didn't go sooner and wasted my time going to lost of other expensive boutiques were the staff weren't helpful or friendly. I never you go to Annabella's for all of your formal gown needs you won't be disappointed! read more

I hate Annabellas when I went for my interview the lady I talked to on the phone wasn't even there and they didn't even know that I was coming what type o bullshit read more

Annabella's shop has the most beautiful dresses In town. If you are looking for something glamorous this is the place to go! I purchased my prom dress from here back in 2006, and I received so many compliments. I also purchased shoes and earrings. I felt like a million bucks! I still have the dress, and it's held up beautifully as I have been able to wear it again for a wedding. Caterina assisted me, she is very friendly and sweet. I had gone into Annabella's to find a New Years Eve dress, and Caterina was very warm and welcoming. Annabella's is my go to dress boutique! Will definitely shop with them again! read more

We came to the shop for a homecoming dress for my step-daughter. This was a good experience for us this time around. The attendant was helpful. Our only issue was that all the dresses were not priced nor was the jewelry. I love the dresses in this shop and Cathy worked out a discount for a stain on the dress, but again, it may not have really been a discount since the price was not on there. Nevertheless, Cathy was very sweet to us and made my daughter's dress dreams come true so thank you. I think it was nice to come here when they are not crowded. read more

I have never had such a great experience as I did with Catt and Rosie!!! I was at my wits end trying to find a MOG dress that was age appropriate but not old ladyish or too revealing with slits up to my chin. Most of us deal with body issues and I'm no different. I found them by accident and so glad I did. From the first phone call I knew this would be the best place for me to shop. I went in with one type of dress in mind but when I saw the dress I ended up purchasing Catt helped me focus on the positive and I decided to come of my comfort zone. They have beautiful dresses to choose from and they are laid back and pressure free. They definitely know what would look great on you. They listen to what you have to say and offer suggestions. Alterations was a breeze. I wish they carried every day clothing. They can be busy, be patient they give each customer their undivided attention and it's worth the time. I had the best experience and I appreciate them and their staff. Thanks for helping me look my best for my son's wedding. read more

This was my first real important shopping trip I've made (for prom) and I feel so happy about it I have about a month until prom, which is cutting it close to getting a dress. I had finished up plans and decided to look around the store quickly. An hour and a half later, I had actually decided on a dress. I felt so comfortable, and I had such a great experience. My dress is gorgeous and reasonably priced for a prom dress. I will definitely be back for any other dress needs and be telling friends and family. read more

I just purchased my wedding gown here and the experience was truly wonderful. The dresses were beautiful and the customer service was really amazing. It felt like we were all one family. So happy I "Said Yes to the Dress" at Annabella. read more

Annabella boutique is a family owned business. The associates are super helpful, knowledgeable, and go above and beyond. My friend had an amazing time trying on wedding gowns and learned so much. She ended up picking out her wedding dress after going to several Chicago boutiques. Great options, staff listens to needs, and are super kind. All around great experience. read more

Dishonest, unorganized, unethical and unapologetic. It's no wonder they have not accredited themselves with the BBB. I strongly advise against shopping here. As an overwhelmingly positive Yelper I had been going back and forth on whether or not I was going to write this review. I had actually decided against it out of respect for my soon to be sister-in-law who ordered her wedding dress and all of the bm dresses from this shop. Then I found out the shop called her and lied to her about our current situation and lied about my reaction to said situation. Thankfully my family knows me very well and knew what she said was completely fabricated. I'm still in shock that they called a bride who was about to get married in a week to stress her out with dramatic lies and omitting their own mistakes due to the consequences of their terrible business decisions. I wasn't going to mention this awful experience to the couple, but Annabella's "Fashion" found that to be their place and priority at the time. So uncalled for, so inappropriate, so terribly unprofessional. I've never in my life experienced such careless, selfish business practices. ------ The whole ordeal is too long and drawn out to make readers suffer through, so here are some abbreviated facts: .After being measured, bridesmaid dresses took 4 months to arrive to the shop, arriving 8 days before the wedding date. Let's just assume they were not ordered when measurements were recorded. .The shop mixed up at least two girls' measurements, and almost let me leave the store with the wrong dress. When I informed them the measurements were incorrect they repeatedly told me I was wrong until I the bridesmaid on the phone to give her actual measurements. It was then they realized their own mixup. .The shop neglected to place the order for one of the bridesmaid dresses. .They ordered the wrong size dress. We know this because the bm lost 10 pounds since measurements were taken and the dress didn't zip when she got it. .The problematic bm dress came in 4 business days before the wedding date, leaving the bm to find a seamstress and have to do rush alterations that were finally completed just hours before the wedding. .All dresses were given to us extremely wrinkled. .The sales clerk/owner rolled her eyes at me, was very sarcastic, called my sister-in-law with lies and did not offer anything to make up for any of their disorganization or mistakes. There was a lot of headache-inducing conversation with this woman, who was entirely unwilling to admit she and her employees made mistakes. .As I expressed my disappointment about the entire situation the sales clerk/owner kept repeating that "it wasn't that big a deal." 45 minute drive there + 45 minutes in the shop + 45 minute drive home + missing dress + wedding is next week = not that big a deal. On top of all of the bridesmaid dress nightmare drama, they added the cherry on top by being completely unreliable with the bride's wedding dress as well. They continually mislead my sister-in-law about the date her wedding dress would be finished. They pushed it back every single day until 3 days before the wedding, when she went in for her final fitting and to take the dress home, only to find it was still not finished. I mean COME. ON. They actually made her and her sister and mother sit in the shop for three hours until they finished. Deplorable. When planning a wedding avoid extra and unnecessary drama, problems, rude people and bad business. Save yourself and go to BHLDN. One star solely for the fact that my sis-in-law looked absolutely amazing in her wedding dress. Also because I have no other choice. A. Complete. Nightmare. read more

It was small and had limited dresses for the price of $400 and up. The only pretty dresses they had costed $600 and more. They only had one worker that day and it was getting busy so she never came to help out. Only good thing was she was really nice, other than that, not a good place to look for prom dresses if you're on a budget. read more

Im surprised to see no complaints about this place on the Better Business Bureau website. Their unprofessionalism and unethical business practices are sickening. In short, they pawned off a sample dress as a brand new dress. My niece wears a size 4 in plain clothes. She was sized and ordered her dress in February. At that time, she tried on a sample dress (size 12.) They made her wait until the day before her prom (causing stress and anxiety at the thought of the dress not arriving at all) to say her dress had "arrived." When we went to pick up her dress yesterday, guess what size it was?! You guessed it, size 12, "coincidentally" the same size as the sample dress she tried on months earlier. I am aware that with formal gowns, it is typical to size up one, maybe two sizes, which would place my niece at a size 6 or 8 max, but NEVER a size 12. Beads kept falling off of the dress (because you know, it was a frickin old sample dress) and Cathy said "don't worry about that." I called Cathy out on it being a sample dress and she became defensive saying she was offended. Well guess what? So am I. I asked to see the original sheet where they took her measurements. I guess she was so offended that she never came back to help us or show me the sheet and later claimed that she was so insulted that she went to the back and cried. Out of the 5 or so customers there being serviced, 3 of us were upset for the same or similar reasons. That speaks VOLUMES. I don't understand how the situation evolved to be about her rather than about my niece or their other customers who lost out on what should have been a fun, once in a lifetime experience of picking and buying a prom dress. I don't know what angered me more, the fact that they're pawning off sample dresses as new, or their inexcusable customer service. I wondered how many other people they've done this to and gotten away with it? It made me sick to my stomach. In the end, I guess I'm most angry that they screwed my niece over. Be warned, future brides, or students looking for dresses, this dishonest establishment is definitely not to be trusted. read more

I wanted nothing more than to love this store again. Honestly. Shopping for a wedding dress is just about as exciting as it gets, so when I found a dream dress in another store out of state at a time I wasn't able to purchase it I was crushed. I then went online and saw that Annabella's carried the line the dress was in and I was so excited it was in state...and somewhere I was familiar with! It is now Tuesday....I have called 3 times since last Thursday...even mentioning that I wanted to make an appointment as SOON as possible to try the dress on if it was in store. I was told 3 times I would receive a call back. Always pleasant on the phone, don't get me wrong. And I know they are a busy store, and I appreciate that, but a call would haven't have taken more than 5 minutes....esp when there was a guaranteed 2k sale involved. It really bothers me because I purchased my prom dress here with my mom years ago and she has since passed away so I was really excited to try to relive the memory there with a wedding dress. Instead, I've been ignored. Thanks, Annabellas. read more

Can't say enough about the true passion this family has for taking care of their customers! A truly pleasant experience . We have been long time customers, not because of the dresses ( they are top notch btw) but because of the genuine care they take in making sure everything is perfect! read more

This place should be OUT of business by now. ALL of you should be embarrassed. Shame on ALL of you !! Annabella's Cuts the labels out of the dresses, Orders the wrong size dress so they can make more $$$ on the alterations.Tells their customers Lies & are Very RUDE to people that walk into the store. So PLEASE listen to the reviews and DO NOT !!! I Repeat DO NOT!! do business with Annaballas, if you do you will be sorry. BUYER BEWARE !! read more

Don't need to explain in detail because they know what they have done wrong. People loved the style of my dress (mother of the bride) but horrified about the money I spent and condition of the dress. They also lied about things and I have witnesses about promises and photos of dress as proof. They talked bad about other customers to us who complained they didn't like how they were treated about their dresses and they only made excuses and never accepted any of the blame. I don't expect anything from them and I know they will lie again and not accept any blame or responsibility for their wrong doing but they will lose business , word of mouth spreads. I have a lot of family plus friends that live or travel to Chicago , they could've had 3 more clients through me that have up coming weddings! SAD ( bought my dress , grandmother dress, shoes , purse and alterations ) a lot of money spent in their store. Ps nothing could ruin my day because my daughter looked beautiful (she bought her lace dress in Park Ridge Illinois on Touhy). Highly recommend read more

what a nightmare. We ordered our dresses the second week of February and we were told delivery was to be first week of June. "you guys are totally fine, you have more than enough time" is what we were told. June rolls around and nothing so the bride starts calling and getting the run around. Plenty of promises that they'd call and check on the tracking # and call the bride back, never would call back. Until the dresses came in, JULY 13th. AND THE WEDDING IS JULY 25TH. All of us were FRANTIC because we had about a week to get these things tailored - we had a feeling they were going to be HUGE since they upcharged a few of us $35 for "extra fabric". I tell the girl at the register and the owner that i'm displeased and it was falling on deaf ears. Somehow they think delivery a week before the event is OK. The owner proceeded to LIE and tell me the dresses had been delivered a week before she informed the bride. NOT TRUE, the bride called incessantly. So either they waited a week to tell the bride dresses were actually delivered or they lied. She kept reiterating the fact that delivery was promised at 16-19 wks., when she assured us we would have them by the first week of June. We were at 20+ wks. after the date the order was placed and barely picking up dresses so any way you look at it, dresses were SUPER LATE. After discussing all these issues with the owner, they started helping another group of customers and we waited another 10 min. to get our dress. I left without my change, I was so upset. They can keep my $5. They need all the money they can get to hire COMPETENT and HONEST people. I asked for a discount since now i have to expedite the alterations and was denied. She asked me if i had a tailor yet, informing me they had one there. As if I'd give them any more of my money... Not to mention the sizing. i'm a size 10 in clothes and they ordered me a size 16 which was HUMONGOUS. My sister's and another bridesmaid's dress actually slid off even when the zipper was up. We looked up the size chart online and our sizes don't make sense since the dresses didn't fit a majority of us. We all needed A LOT of tailoring except the jr bridesmaid's dress. I understand sizing runs small for formal dresses, but don't bother ordering more than 1 or maybe 2 sizes above your actual size. With a week left for alterations, the tailor said many of us needed the dresses pulled apart and re-cut so they could fit us nicely and she just didn't have that kind of time. read more

They might have pretty dresses but for a RIDICULOUS price, especially that I found some of those dresses elsewhere. Plus, older lady that was there (I think she's the owner) was rude and unpleasant to talk to. Never going back there even again. read more

I scheduled a bridesmaid appointment a month before arriving and Caterina told me I had it incorrect. She asked the 7 of us to wait. It was horrible. She was rude and once we did get in the available bridesmaid dresses were on a single rack and then she handed me a brochure. It was so sad. She did not have alot of fitting rooms and they were filled with other dresses. She did not allow photos, although all of those dresses are online. It was such a terrible experience. She was always behind on pinning the dresses on the girls and lacked common customer service. We would not purchase a bridesmaid dress here for lack of organization and rude service. I hope that they learn because it seems to be a common theme in Yelp and elsewhere. I think some of the evening dresses are very beautiful but those running this store need significant help. read more

Ordered my bridesmaid dresses from here in early febuary. It would have been sooner but due to the communication at Annabella's, it all got delayed, basically I picked a dress on Jan 9th and was notified Jan 16th the dress was discontinued. Picked a new dress the next day and wasn't contacted until Feburary 3rd that bridesmaids could get measured. I let my 11 bridesmaid know that I need them measured by the 18th of Feburary being reassured that they take 16 weeks to come in but Its fine cause they will be in around the second or third week in June. The wedding wasn't until July 25th. Everyone gets measured and I am sure of it cause I went on the 18th when the last two girls got measured. The months passed and we get into the second week of June and I do not receive a phone call about the dresses. I call on the 13th and am reassured by one of the ladies there that she looked at tracking and everything should be in by 21st of June. The 21st and the week after comes around and still nothing. I begin to call on a regular basis now being that there is 4 weeks until my wedding. Many times I am given the run around about when my dresses were actually going to come in. Many times I am told I will be called the next day and don't receive phone calls back. I was called July 6th and told they would be in by the end of the week and I waited the whole week like they said and by Sunday, July 12th I had still not received a phone call. It wasn't until Monday July 13th that I received a phone call. For some reason the owner thought it would be funny to call in a voice of disappointment acting like my dresses hadn't come in and then "surprise" im kidding. I tell my bridesmaids and because everyone has hectic schedules and what not, they pick them up when they have a chance. I went that day and picked up two bridesmaids dresses and leave. The last dress was picked up Friday. Everyone refused to get their dresses altered there because they gave me the run around with the dresses coming in and they didn't want to risk the same outcome with alterations. Out of 11 girls, only 3 of the dresses actually stayed up on the girls before alterations. Everyone else's dress would fall to the ground because they were so big.Besides the dresses being big, they were left with a week to a week and a half to get the dresses altered because of how late they were coming in. I personally did not complain to the store owners when I went because I didn't want to make the experience worse and end in a shouting match without me having my dresses in hand. One of my bridesmaid even mentioned how late the dresses where when she picked up her dress and how they were rushed to get alterations and one of the owners responded "they weren't late, they've been here for a week already" mind you my bridesmaid was there July 15th to pick up the dress, two days after I received a call that the dress was there. The fact that she lied and believed she would get away with it was ridicolous. The wedding came and passed and I was finally glad the ordeal was over. I was aware that some of my bridesmaid put up reviews on a couple of websites and I let it be. I was just glad to be done with Annabella's. Yesterday, August 12, I received a phone call from Annabella's again asking about the situation. I explained all the issues and was told let me look into it and I will give you a call back. I have yet to get a call back. I was so over it and to get another phone call made me decide to finally write a review. If I were you, I would look for someone more reliable because I wouldn't risk the 50/50 chance of possibly getting a good experience here. As nice as the ladies tried to be to me, they fact that they lied and gave me the run around was not worth it. They made it seemed like everything was okay but it seemed as a way to hide there mistakes. My bridesmaids spent over $2,000 here and not one penny was worth our headaches. read more