After talking to Water Boy and the "other big boy water company in the field", I noticed the huge…read moredifference in attitude when talking to the two companies was like night and day. The other company really made me feel like I was a bother to them and they really were not interested and almost trying to blow me off and I should just take their word for everything they say, write a check and be done with it. Why? Because as they told me, they are the "biggest company in the field". Snobby might be a better word. I simply did not like that experience at all. So we decided to have a whole house water softener and Reverse osmosis system installed by Water Boy. In addition we had them install an ozone cold water wash system on our washer. Every part of the experience was fantastic! They totally take the time with you to be certain you get the correct system for your home (and I asked a lot of questions). The entire experience from the very first contact was as friendly and professional as you can get and the installation, sales, and office people were great. This is a family owned business and it is very clear that customer service and going out of their way to make certain customers are satisfied is of their primary concern. And it is very easy to see that they totally enjoy what they do. A whole home system can be a considerable investment and with that in mind, I would not hesitate for a second to recommend Water Boy Systems to anyone.

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

The representative that came out to tell me I had a leak in my water softener was personable so I…read moreagreed I would buy one with their 6 month policy with a 480 dollar installation fee and then 69 dollar a month rental fee with paying it off in 6 months and the installment fee being included in the total price. My problem came after installation. The technician left my old water softener in my basement saying he would come back to get it. He did not. About 2-3 weeks After noticing many water leaks in my plumbing after the installation I called the company to have them remove the old softener while I was cleaning my wet basement. The same technician came back with another technician. They did take out the tank. Removing the salt from it. Left all the metal parts in my basement and to top it off left the top of the old water softener that said Country Water behind my tire where had I not seen could have popped my tire with metal screws pointing up towards my tire. They did not fill my water softener with the salt that was sitting next to it. And I don't know what they did with the salt they took out of the old one. They did not say goodbye are you satisfied? Just left. I then had the original rep come out and compensate me with a 5 gallon water jug. Whole experience made me feel like they don't value long time customers or New customers. Sorry. A 5 gallon water jug doesn't compensate for that treatment after charging a 480 dollar installation fee. I would not recommend this company to anyone.

Wow. I just had my first water softener installed in my first house. These guys were amazing…read more When I first called I mentioned my dad suggested them and I gave his name. The woman on the phone answered with a happy "Oh yeah! We know him!" I could hear the smile in her voice. When they arrived to give a quote I had missed a sale by a few days. Even though I wasn't even buying that day they extended the sale for me. I was amazed. When they arrived, it kept impressing me further. First thing, I have an old stairwell in an old farm house so steep and narrow that I nicknamed them suicide stairs. They wrangled that appliance down without a single complaint. Everything was done fast and clean. I am terrified by spiders and when I tried to gingerly pick up some paintbrushes in the way the young man picked them up, brushed them off and blew off the webs before putting them in a jar and handing it to me. Not a word about my "girly" squeaks. In fact, they told me it happened all the time and one of them shared his story about what he was afraid of. I never felt so comfortable before with strangers working in my house. I never had questions unanswered and what they couldn't do they showed me, making sure I saw close up each step of what was needed, where it came from, and where it was going. Fantastic, when I call in someone else I'm going to know exactly what is needed and what isn't. I'm ready if someone tries to tell me extra stuff. You would think this is the local mom and pop place they are so personable. I can't suggest them enough. My softener was more than I expected, but they explained why and I agreed since I had been harboring concerns about it in the first place. And I'd never bought one before so it really wasn't a surprised that my guess in the dark was wrong. Never look at the cheapest and assume it's going to do everything you need. LOL! Water here is just stupidly full of stuff. I'm happy about everything.

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

I called 1st Choice Water Solutions to change filters and inspect the water softener. They came…read moreright away and did all that was requested. Next year they will come to do the Water Softner inspection and change the refridgerator filter. We are very pleased with the service and the value.

Great guys, honest. Completely took care of arsenic issue we had with our well water. Will…read moredefinitely use them again.

This company gives you everything you would want from a service company. I made a quote request…read moreonline for help with our water quality on a well system. They called me and set up an appointment to review our systems. To be honest, I thought we wouldn't be able to afford fixing out stinky sulfur water. Surprisingly, they got it done at a price we could make work. They gave us quotes for a new water softener, a well pressure tank, and a electrical anode rod. Turns out, our current pressure tank didn't have a safety valve, so we chose to replace that and the anode rod. I really like the modern system they use for sending quotes online where you can select the services you want. Finally, we had a technician come out to do the repair. He was on time, professional, and did excellent work. Best thing ever, we no longer have stinky water!!!! We have been trying to figure this out for 2 years, had called multiple places that had no solutions, and Advance finally made it happen. Thank you!!!

I chose this company because they were recommended by Mitchell Building Company and because they…read moreservice many homes in our subdivision. Based on that reputation, I expected quality installation and customer service. We purchased both a water softener and a Dr. Rust system because we were told our well water had a very high iron content. The entire purpose of the Dr. Rust system was to prevent iron staining on our brand-new white siding, stone, driveway, sidewalks, and other exterior surfaces from our irrigation system. A few months after the installation, we discovered rust staining on the exterior of our home. When a technician came out to inspect the system, he found that two wires had never been connected during installation, meaning the Dr. Rust system had not been operating since the day it was installed. I then spoke with the manager, expecting the company to take responsibility for the installation error and discuss restoring our home's exterior. Instead, I was told that we should have contacted them sooner, even though the system had never been functioning because of the installation issue. The only solution offered was to send me a bottle of rust remover. I understand that problems can happen with any installation. What disappointed me most was not that a mistake occurred, but how it was handled afterward. I expected the company to stand behind its work and help restore our property to the condition it would have been in had the system been installed correctly. Unfortunately, based on my experience, I cannot recommend this company.

We called Brock Mechanical to assist with the installation of plumbing to add lines for an…read moreadditional washing machine in our basement. Bill came out to perform the service and was extremely professional, detailed and informative regarding what was needed and he also brought some additional items needing to be addressed to our attention. The price was fair, honest, and the work area was left clean. We had done our research before calling Brock Mechanical, looked at reviews and are very glad we chose them. We are new to the area/Michigan, and will be using Brock Mechanical for all of our plumbing needs. Cheryl and Jeff W.

We needed a new kitchen Moen faucet installed because the previous one, a sensor touch unit,…read morefailed. Brock Mechanical came the morning after we called and replaced the "touch sensor" faucet with a standard manual faucet of the same style. I was very impressed with their response time, on time arrival, quick replacement and reasonable price for this service. I had the pleasure to recommend them to a friend for a plumbing leak. I will be using them again.

Cribley has an excellent, first come first serve, format for 'no water' service calls. I needed a…read morenew pump and the crew came as promised, same day, installed the pump promptly and got me working. The crew was polite and professional. Many thanks.

Extremely overpriced !…read more Charged me $1500 to install a new geothermal pump. Found out later that the previous owners paid $600 to install a new drinking water pump a few years ago through a different vendor. Shop around and save your money.

Jalen again this year provided us with thorough, professional, and personable service for our…read moreReynolds-installed water treatment system. He provided detailed information about the work being completed efficiently, including a call to the office to answer a specific question.

Had a great experience with Lou. I assumed we needed a full house filtration system but he ran all…read morethe tests and spoke frankly with us, letting us know the issue was with the water heater (and a much cheaper fix by a plumber). I'll eventually need a new RO system and they will be my first call!

Brion Perry with Advanced Water Treatment is so knowledgeable and professional, he has a calm and…read morelogical approach to the solution he designs for your household and explains everything in a way that's easy to understand. One thing that stands out to me in a big way is, how patient he was with me. I ask a lot of questions because I love to learn about everything and especially wanted to be involved in the process (not to be confused with micromanaging.) Brion patiently fielded all questions and calls and made me feel exceptionally good about the solution we applied for our hard municipal water. Mike Martin, our installer, equally proficient and knowledgable, gave me a great rundown and walked the job with me mapping out where everything was going to run while I shared some details about our future plans for a finished basement. I was so enthusiast about this install and soaked in as much information as Mike would share to help me maximize the functionality of our softener. Mike provided a very professional install with high level attention to details and service. We're so glad we went with Advanced Water Treatment, and so will you!

Needed advice about a job other than the install that Advanced did for me. I knew I could trust…read morethe expertise of Advanced so I gave them a call. Brion called me back and offered his insight into my "other" concern. He was very helpful, and allowed me to generate some ideas. I knew I could count on Advanced!