CGC asked for my review via email, so here it is…read more We purchased a home within the last year that has a Kinetico water softener system, and because of that we're essentially required to use CGC Home Services since they're the only authorized dealer/servicer for Kinetico. We've had two visits from their technicians and both left us extremely disappointed. Our first visit was because an auxiliary tank on our water softener was draining continuously, likely due to a malfunctioning float valve. The system is quite old (original to the home), but the technician did not seem familiar with it or understand the purpose of any of the additional tanks beyond the two softener tanks. Without testing our water, he immediately recommended replacing the entire system, which would have cost us about $10,000. At the time, we had another plumber at the house from a different company running a gas line for our generator. He overheard CGC's recommendation and asked for the water test results, which CGC couldn't provide. Once CGC finally tested the water, they realized the softener was appropriately softening the water and removing iron. The technician then manipulated the float valve and it started functioning normally again. He seemed upset that the other plumber made him test the water and was visibly flustered. A few hours later, I found that the tubing he had worked on was leaking into our basement utility room. I had to fix this myself after hours. Several months later, we had another CGC technician come out to evaluate the system because it was regenerating frequently. I wasn't home, so my wife had me on speakerphone during the visit. This technician also didn't seem to understand how our system worked and incorrectly told me that our four tanks were actually just two twin softeners -- which is completely wrong. CGC's assessment was that we had "hard water" both coming into and exiting the softener based on their testing, and that "calcification" on the pre-softener copper piping also meant we had hard water. They also claimed our 8-year-old Bradford White water heater was at end of life due to some minor rust on the exterior cover, not the tank itself. They pushed us to replace everything and said it was urgent enough to schedule the next morning. They quoted us $10,135 for a twin tank water softener, a new sediment filter (despite me telling them I had our entire sediment filter replaced and replumbed less than a year ago), an iron filter, and a reverse osmosis system for the sink and fridge. They told me the RO system was "free," but if I didn't want it, they would only take $500 off the quote despite listing it at $1,867. They then quoted a new 75-gallon water heater and expansion tank for $6,468. This is a straight swap with our current 75-gallon unit using the existing gas line, plumbing, and venting. The water heater itself retails for about $2,700 (and likely less for them as the installer), and an expansion tank is about $200, so the labor they were charging is hard to justify. Overall, the total came to $16,603. At that point, I had zero trust in CGC and felt they were being dishonest. I had our water tested the next day by a different company who showed us the results on a computer. Our well water tested at 21 grains of hardness, 1.0 ppm ferrous iron, 0.2 ppm ferric iron, and 559 TDS. The water after the softener from our tap was 2 grains of hardness, 0.2 ppm ferrous iron, and 0.2 ppm ferric iron -- even with the system partially bypassing the iron filter. While not perfect, that is nowhere near the "hard water" CGC claimed was coming out of the softener. I had a third company come out as well, and their testing confirmed these results. I truly believe CGC either doesn't understand these systems and/or is willing to misrepresent the data to push unnecessary and expensive replacements with grossly padded quotes. Their recommendations were not just off -- they were contradicted by actual testing from multiple other companies. Based on my experience, I see them as a company that cannot be trusted to provide honest assessments, and I would strongly warn others to think twice before relying on them for service or recommendations. We ultimately went with a different system using a Clack WS1 valve, and I have no interest in ever dealing with CGC again.

We had a leak in our twenty year old water softener. CGC responded quickly and diagnosed the…read moreproblem. Due to the previous system's age and our desire to upgrade to a system with an iron filter we decided to replace and upgrade the entire system. CGC were able to fit us in their schedule the next day and now we have a working system with the addition of the iron filter. Their estimating and installation staff were very professional and respectful of our property. We would recommend them to anyone looking for a company to help with water conditioning.

Just had our sump pump checked & our water heater drained ... Alex is exceptional, he remembered he…read morewas out here two years ago & replaced our sump pump. Last year we had a bad shower leak and it's never pleasant trying to find someone you can trust to come quickly. Braden came out & was very polite and explained what needed to be done. I'm impressed at how punctual and professional their staff is. We definitely will be clients & call them !

We always use Ben Franklin plumbing. They are fast and thorough and if we have any issues with…read moretheir work they come back and make it right. Our whole family uses them now!

Hires people who abuse animals. I'd find another service…read more https://www.tiktok.com/t/ZP8nFNkjs/

WOW, what a fantastic experience! If I could give them more stars, I would. The communication was…read moreexceptional at every point in the process. Service was prompt, efficient and very well done! You can hardly tell where the holes were dug to clear the lids for removal before pumping! They even provided a condition report we requested which is helpful when preparing to sell. The technician was knowledgeable, very personable and professional. What a great experience! Highly recommend.

Danielle was awesome and we would recommend her to anyone! Super knowledgeable and saved us a lot…read moreof money.

Porta potty's haven't been washed inside since start of job they have no customer appreciationread more

Editing to add: Since posting my initial review, I promptly heard from the owner, Peter, at 8:00…read morea.m. Monday morning, which I was quite impressed by. He took full ownership of the situation and never tried to cover anything up or make excuses. He sent out his most experienced technicians to thoroughly go over the system and determine whether there was an issue that had been missed over the years or whether the unit ultimately needed to be replaced. They were finally able to determine that the AC had been installed incorrectly. While I'm certainly not thrilled that an improper installation wasn't identified during the multiple service calls we've had over the years, I do want to give credit where credit is due. Once Peter and his team became involved, they were extremely solution-focused and committed to getting to the bottom of the problem. I also learned that Peter was not the owner when I originally purchased the AC, which makes me even more appreciative that he stepped up and took responsibility for an issue that technically predated his ownership. He assured me that, one way or another, we would get the situation resolved, and I respect that. One thing that really stood out to me throughout this process was how highly each of the technicians spoke of one another. Every gentleman I interacted with this week had nothing but positive things to say about the rest of the team. It was very obvious that they have each other's backs and are all working toward the same goal. At the end of the day, I'm still disappointed that it took this long and this many service calls to uncover the installation issue. However, I believe in giving credit where it's due, and Peter and his team deserve recognition for how they handled things once they became aware of the problem. Their communication, willingness to investigate, and focus on finding a solution made a significant difference. ***************************** We have had ongoing issues with our AC system since purchasing a new unit from this company five years ago. From the beginning, the system has struggled to keep up and has consistently run nearly 24/7. After having the team come out multiple times to troubleshoot the issue, I ultimately had to have the system and other aspects of my home thoroughly evaluated. I was eventually informed that the AC unit installed was improperly sized and too small for our home. This has resulted in years of frustration, along with thousands of dollars in additional utility costs and service fees trying to diagnose and address the problem. I'm extremely disappointed that a new system was installed incorrectly in the first place and that it took multiple service calls and significant expense to determine the root cause.

This review is in regards to a contest I won for a Reme Halo LED Whole Home in-Duct Air Purifier…read moreSystem sponsored by a local radio station and Sharon's. A crew from Sharon's called before they arrived slightly earlier than scheduled. The workers were friendly and helpful in answering my questions. They also wore masks and shoe coverings as I requested. The installation was smooth and efficient. If the REME Halo-LED is installed by Sharon's you will also receive information to register for an extended limited warranty program from five to seven years. To get this warranty the REME Halo-LED has to be installed by a licensed contractor. I feel very fortunate to have won this air purifier system for my new house because the regular installation price would have been over a thousand dollars. Thank you to Sharon's for this wonderful and very useful prize!

We needed a new kitchen Moen faucet installed because the previous one, a sensor touch unit,…read morefailed. Brock Mechanical came the morning after we called and replaced the "touch sensor" faucet with a standard manual faucet of the same style. I was very impressed with their response time, on time arrival, quick replacement and reasonable price for this service. I had the pleasure to recommend them to a friend for a plumbing leak. I will be using them again.

We called Brock Mechanical to assist with the installation of plumbing to add lines for an…read moreadditional washing machine in our basement. Bill came out to perform the service and was extremely professional, detailed and informative regarding what was needed and he also brought some additional items needing to be addressed to our attention. The price was fair, honest, and the work area was left clean. We had done our research before calling Brock Mechanical, looked at reviews and are very glad we chose them. We are new to the area/Michigan, and will be using Brock Mechanical for all of our plumbing needs. Cheryl and Jeff W.

I have done air duct cleaning with them just recently and the service was good, I took the premium…read morepackage that included dryer vent. Initially the service person forgot to do the dryer vent but later after calling the service office they sent a person to clean it at later time. The owner has been very nice on the phone and personally apologized for the inconvenience and helped resolved the service issues! I would recommend the service but make sure to call and ask for services included in the package, The dryer vent cleaning is only included in some packages if it's on the 1st floor. They would possibly charge if dryer vent is on the 2nd/3rd floors. Hope this helps! Thanks

They did an excellent job. Jeremy was very nice and efficient. He even replaced my dryer vent…read morecover for me. I highly recommend.

Had a great experience with Mitch the Plumber. Discovered a drip from some plumbing above my…read moreutility sink in the basement. Called on Monday and had an appointment by Wednesday. Showed up on time and fixed the leak and replaced a damaged hose bib frost faucet in my garage. All done within an hour and a half. The plumber was very experienced, professional, and was respectful of our home. I was pleasantly surprised with the cost which included the expected service fee. Would highly recommend Mitch the Plumber.

We did not have a good experience with this company. We first called them to fix a shower fixture…read morethat was dripping. It's an older fixture, but the plumber said he could fix it, though it needed a new $62 part. He fixed the drip, though he hooked it up with the hot & cold reversed from how it had been previously. No biggie, we could deal. When he left, things seemed to be fine and we paid the bill of $325. Fast forward to the beginning of HOT weather and we discover that the shower dial is set so that we can't get a really cool water in the shower - it's all hot. So we call them back to adjust it so we can have both hot and cold showers. The same guy comes out and "fixes it." He comments that it's an old, outdated faucet, but he indicates it's fixed. Next morning, I go for a nice hot shower and discover that now we have only cool and cold showers. Even when turned so it should be only hot water coming out, the shower is too cold for me to get in. When I called and asked to speak to the manager, "Alex," he told me I was making a big deal out of nothing, that his worker said it was fixed and so, it must have been fixed. He told me we probably needed to get a whole new fixture because this one was so old, and he implied that we weren't willing to do so. I pointed out that the plumber left, saying the shower was fixed, and he never mentioned that we should buy a new fixture. He just left us with a cold shower. If we need a new fixture we would happily pay for one, but instead he just left us with an unusable one. The manager also told me that he believed his worker when he said it was fixed, rather than believing me, and he accused me of saying his worker was "lying." (Not at all. I don't think he was lying, he just didn't fix the faucet right.) Oh, and they couldn't get back to us until 1 week from today! So we have an unusable shower for the next week. I'm done with these guys, and will go with someone more reputable.