After talking to Water Boy and the "other big boy water company in the field", I noticed the huge…read moredifference in attitude when talking to the two companies was like night and day. The other company really made me feel like I was a bother to them and they really were not interested and almost trying to blow me off and I should just take their word for everything they say, write a check and be done with it. Why? Because as they told me, they are the "biggest company in the field". Snobby might be a better word. I simply did not like that experience at all. So we decided to have a whole house water softener and Reverse osmosis system installed by Water Boy. In addition we had them install an ozone cold water wash system on our washer. Every part of the experience was fantastic! They totally take the time with you to be certain you get the correct system for your home (and I asked a lot of questions). The entire experience from the very first contact was as friendly and professional as you can get and the installation, sales, and office people were great. This is a family owned business and it is very clear that customer service and going out of their way to make certain customers are satisfied is of their primary concern. And it is very easy to see that they totally enjoy what they do. A whole home system can be a considerable investment and with that in mind, I would not hesitate for a second to recommend Water Boy Systems to anyone.

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

Wow. I just had my first water softener installed in my first house. These guys were amazing…read more When I first called I mentioned my dad suggested them and I gave his name. The woman on the phone answered with a happy "Oh yeah! We know him!" I could hear the smile in her voice. When they arrived to give a quote I had missed a sale by a few days. Even though I wasn't even buying that day they extended the sale for me. I was amazed. When they arrived, it kept impressing me further. First thing, I have an old stairwell in an old farm house so steep and narrow that I nicknamed them suicide stairs. They wrangled that appliance down without a single complaint. Everything was done fast and clean. I am terrified by spiders and when I tried to gingerly pick up some paintbrushes in the way the young man picked them up, brushed them off and blew off the webs before putting them in a jar and handing it to me. Not a word about my "girly" squeaks. In fact, they told me it happened all the time and one of them shared his story about what he was afraid of. I never felt so comfortable before with strangers working in my house. I never had questions unanswered and what they couldn't do they showed me, making sure I saw close up each step of what was needed, where it came from, and where it was going. Fantastic, when I call in someone else I'm going to know exactly what is needed and what isn't. I'm ready if someone tries to tell me extra stuff. You would think this is the local mom and pop place they are so personable. I can't suggest them enough. My softener was more than I expected, but they explained why and I agreed since I had been harboring concerns about it in the first place. And I'd never bought one before so it really wasn't a surprised that my guess in the dark was wrong. Never look at the cheapest and assume it's going to do everything you need. LOL! Water here is just stupidly full of stuff. I'm happy about everything.

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

The representative that came out to tell me I had a leak in my water softener was personable so I…read moreagreed I would buy one with their 6 month policy with a 480 dollar installation fee and then 69 dollar a month rental fee with paying it off in 6 months and the installment fee being included in the total price. My problem came after installation. The technician left my old water softener in my basement saying he would come back to get it. He did not. About 2-3 weeks After noticing many water leaks in my plumbing after the installation I called the company to have them remove the old softener while I was cleaning my wet basement. The same technician came back with another technician. They did take out the tank. Removing the salt from it. Left all the metal parts in my basement and to top it off left the top of the old water softener that said Country Water behind my tire where had I not seen could have popped my tire with metal screws pointing up towards my tire. They did not fill my water softener with the salt that was sitting next to it. And I don't know what they did with the salt they took out of the old one. They did not say goodbye are you satisfied? Just left. I then had the original rep come out and compensate me with a 5 gallon water jug. Whole experience made me feel like they don't value long time customers or New customers. Sorry. A 5 gallon water jug doesn't compensate for that treatment after charging a 480 dollar installation fee. I would not recommend this company to anyone.

Cribley has an excellent, first come first serve, format for 'no water' service calls. I needed a…read morenew pump and the crew came as promised, same day, installed the pump promptly and got me working. The crew was polite and professional. Many thanks.

Extremely overpriced !…read more Charged me $1500 to install a new geothermal pump. Found out later that the previous owners paid $600 to install a new drinking water pump a few years ago through a different vendor. Shop around and save your money.

Fred is very professional, honest and quick. I appreciate the suggestions he made to maintain and…read moreimprove our system. He always takes the time to explain how everything works and he helped me to understand the system in the house I purchased.

I needed new well tank and my entire house needed new plumbing. After I had moved into a new place…read morethe well system had not been updated in decades and the pipes were prone to freezing. Fred was able to take the Job on within a couple weeks and took only 3 days. I would definitely recommend him to anyone. Very friendly, professional and knowledgeable.

Fantastic attention to customer service and satisfaction - one of their technicians Jeffery, not…read moreonly returned our call about an error code on our water softener control unit but walked me through the reprogramming necessary to clear the code and restart the unit.

From the owner: Ann Arbor Quality Water Provides Drinking Water Systems, Water Analysis, Water Softening Equipment,…read moreWater Conditioning System, Water Treatment Equipment, Water Treatment Equipment Supplies And Water Softening Services to The South Lyon, MI Area.

I purchased a house 7 years ago that had a Sieler's system already in it. The system was old, but…read moreit still worked very well. My softner stopped working last summer, the day before I was to leave for a vacation. The owner came by after hours to make sure that he got it up and running before I left. He brought along a used motherboard for the system just in case that was the problem. It was. He charged me for a regular service call and that was it. Didn't even try to sell me a new system. 2 weeks ago I had a new Osmosis system installed. I had a couple of questions about it, so I gave them a call this past Friday. Instead of trying to answer my questions on the phone, the lady sent out a technician to answer my questions and to double check that everything was in tip top shape. Very kind and professional. They are the best around.

It's hard to believe how much Sieler's Water System has improved our very hard water. We no longer…read morehave lime, calcium, and rust coating everything and shortening the life of several appliances. Clothes wash cleaner, food cooks better, and shampooing now results in softer hair (no more stiff coarse hair). Wished we'd had the softener installed years ago. Installation was fast and professional (great crew).

This company gives you everything you would want from a service company. I made a quote request…read moreonline for help with our water quality on a well system. They called me and set up an appointment to review our systems. To be honest, I thought we wouldn't be able to afford fixing out stinky sulfur water. Surprisingly, they got it done at a price we could make work. They gave us quotes for a new water softener, a well pressure tank, and a electrical anode rod. Turns out, our current pressure tank didn't have a safety valve, so we chose to replace that and the anode rod. I really like the modern system they use for sending quotes online where you can select the services you want. Finally, we had a technician come out to do the repair. He was on time, professional, and did excellent work. Best thing ever, we no longer have stinky water!!!! We have been trying to figure this out for 2 years, had called multiple places that had no solutions, and Advance finally made it happen. Thank you!!!

I chose this company because they were recommended by Mitchell Building Company and because they…read moreservice many homes in our subdivision. Based on that reputation, I expected quality installation and customer service. We purchased both a water softener and a Dr. Rust system because we were told our well water had a very high iron content. The entire purpose of the Dr. Rust system was to prevent iron staining on our brand-new white siding, stone, driveway, sidewalks, and other exterior surfaces from our irrigation system. A few months after the installation, we discovered rust staining on the exterior of our home. When a technician came out to inspect the system, he found that two wires had never been connected during installation, meaning the Dr. Rust system had not been operating since the day it was installed. I then spoke with the manager, expecting the company to take responsibility for the installation error and discuss restoring our home's exterior. Instead, I was told that we should have contacted them sooner, even though the system had never been functioning because of the installation issue. The only solution offered was to send me a bottle of rust remover. I understand that problems can happen with any installation. What disappointed me most was not that a mistake occurred, but how it was handled afterward. I expected the company to stand behind its work and help restore our property to the condition it would have been in had the system been installed correctly. Unfortunately, based on my experience, I cannot recommend this company.

Standard Water Systems has maintained the well, pressure tanks and delivery system in my rural home…read morefor over 25 years. They are responsive, reliable and always do first class work - the best in the business.

From the owner: We have been in business since 1992. We service our Southeast Michigan and Northwest Ohio. We are a…read morewater treatment service and supply company based out of Ottawa Lake, Michigan. We specialize in Water Treatment, Water Softening & Purification. Removing unwanted biological contaminants, undesirable chemicals and gases from well & city water.

CGC asked for my review via email, so here it is…read more We purchased a home within the last year that has a Kinetico water softener system, and because of that we're essentially required to use CGC Home Services since they're the only authorized dealer/servicer for Kinetico. We've had two visits from their technicians and both left us extremely disappointed. Our first visit was because an auxiliary tank on our water softener was draining continuously, likely due to a malfunctioning float valve. The system is quite old (original to the home), but the technician did not seem familiar with it or understand the purpose of any of the additional tanks beyond the two softener tanks. Without testing our water, he immediately recommended replacing the entire system, which would have cost us about $10,000. At the time, we had another plumber at the house from a different company running a gas line for our generator. He overheard CGC's recommendation and asked for the water test results, which CGC couldn't provide. Once CGC finally tested the water, they realized the softener was appropriately softening the water and removing iron. The technician then manipulated the float valve and it started functioning normally again. He seemed upset that the other plumber made him test the water and was visibly flustered. A few hours later, I found that the tubing he had worked on was leaking into our basement utility room. I had to fix this myself after hours. Several months later, we had another CGC technician come out to evaluate the system because it was regenerating frequently. I wasn't home, so my wife had me on speakerphone during the visit. This technician also didn't seem to understand how our system worked and incorrectly told me that our four tanks were actually just two twin softeners -- which is completely wrong. CGC's assessment was that we had "hard water" both coming into and exiting the softener based on their testing, and that "calcification" on the pre-softener copper piping also meant we had hard water. They also claimed our 8-year-old Bradford White water heater was at end of life due to some minor rust on the exterior cover, not the tank itself. They pushed us to replace everything and said it was urgent enough to schedule the next morning. They quoted us $10,135 for a twin tank water softener, a new sediment filter (despite me telling them I had our entire sediment filter replaced and replumbed less than a year ago), an iron filter, and a reverse osmosis system for the sink and fridge. They told me the RO system was "free," but if I didn't want it, they would only take $500 off the quote despite listing it at $1,867. They then quoted a new 75-gallon water heater and expansion tank for $6,468. This is a straight swap with our current 75-gallon unit using the existing gas line, plumbing, and venting. The water heater itself retails for about $2,700 (and likely less for them as the installer), and an expansion tank is about $200, so the labor they were charging is hard to justify. Overall, the total came to $16,603. At that point, I had zero trust in CGC and felt they were being dishonest. I had our water tested the next day by a different company who showed us the results on a computer. Our well water tested at 21 grains of hardness, 1.0 ppm ferrous iron, 0.2 ppm ferric iron, and 559 TDS. The water after the softener from our tap was 2 grains of hardness, 0.2 ppm ferrous iron, and 0.2 ppm ferric iron -- even with the system partially bypassing the iron filter. While not perfect, that is nowhere near the "hard water" CGC claimed was coming out of the softener. I had a third company come out as well, and their testing confirmed these results. I truly believe CGC either doesn't understand these systems and/or is willing to misrepresent the data to push unnecessary and expensive replacements with grossly padded quotes. Their recommendations were not just off -- they were contradicted by actual testing from multiple other companies. Based on my experience, I see them as a company that cannot be trusted to provide honest assessments, and I would strongly warn others to think twice before relying on them for service or recommendations. We ultimately went with a different system using a Clack WS1 valve, and I have no interest in ever dealing with CGC again.

We had a leak in our twenty year old water softener. CGC responded quickly and diagnosed the…read moreproblem. Due to the previous system's age and our desire to upgrade to a system with an iron filter we decided to replace and upgrade the entire system. CGC were able to fit us in their schedule the next day and now we have a working system with the addition of the iron filter. Their estimating and installation staff were very professional and respectful of our property. We would recommend them to anyone looking for a company to help with water conditioning.