It's been over two months since I paid for an eye exam and two pairs of glasses, and I still don't have a working pair of glasses.
I had my appointment around March 15. I took a standard eye exam, the doctor seemed nice, and ordered 2 pairs of glasses and paid in full.
I had one pair rush shipped, which cost an extra $40, and picked it up the next day. Something was off with my vision with the glasses on, but I figured it was my eyes getting used to the new glasses. The issues persisted but I couldn't figure out what was wrong, and I waited until they called me for the second pair of glasses.
When I picked up the second pair of glasses, the same vision problems were on this pair as well but it was much more pronounced. I told the lady who was gave me the glasses that it was crooked, like this pair was literally slanted so that the left side was higher than the right side. She acknowledged the pair was crooked, told me to wait outside, and that she'll take care of it. I did as I was asked and after some time she called me back in and said she did something to the glasses to fix it. I can't remember exactly what she said but it sounded like she used some tools to manually fix the glasses herself. I was skeptical but the glasses did fit better. However, the vision issues still remained. Both pairs were still blurry, but not outright blurry; I still couldn't figure out exactly what was wrong and I brought it up with the lady in the front and her solution was that she will adjust the nose pads on the glasses. It really didn't make it better and she seemed annoyed that I was not just going away. I wanted to see the doctor, but she informed me I'd have to schedule an appointment as it was late in the day. However, an appointment was not available for a week so I decided to come in the next day as a walk-in.
That night, I fiddled around with the glasses to figure out exactly what was wrong, and after some time I figured out that the right lens was blurry when the glasses were resting on my nose, but if I held it away from my face at a distance it became clear.
Next morning I come in, wait 40 minutes or so and the doctor is able to see me. He listened to my concerns, tested the glasses, and confirmed that they were the prescription he gave me. Then he re-tested me and confirmed that the results of the first test were off, so I had the wrong prescription for about a month at this point. These were my only glasses and I had been having headaches because the right side of my vision was weird. Also my vision without my glasses have been blurry. I had perfect short-sight vision when reading books without glasses, but after wearing these for a while looking at words on paper became blurry and I had to squint to read books. Apparently according to google, these side-effects won't cause permanent damage but it is certainly annoying (imagine your vision being SLIGHTLY blurry and giving you constant mild headache). Anyways, the doctor agreed to re-do the lens for my glasses and let me keep the blurry pairs for the time being.
Three weeks went by and I called them to see if the new glasses were in (head aches the entire time) and they said yes and they called me two days ago to let me know. Of course I check my phone history, and no missed calls.
Anyways that brings us to today, May 13 2021. I went in to finally pick up my new glasses that I paid for two months ago, with hope that these headaches will go away.
I went in, waited the standard 40 minutes, and when I tried on the new pair I knew something was wrong immediately. I tried to read the writing on a piece of paper nearby and it was the same problem. The right lens was blurry, and if I held it at a distance it would become clear. I told her this pair had the same issues as before, and she legit tried to say "oh you didn't pay for new lenses on this pair, only the other pair" I had to correct had and say that there was a doctor error on the first test so he was replacing both pairs for me. Then she fiddled with some papers then agreed with me and told me to wait outside again. So after waiting outside for what seemed like another 40 minutes, she called me back in and told me that they switched the "Sphere" and "Cylinder" measurements on the prescription and I had to wait until they call me again. Not once did she apologize on behalf of the business for repeatedly making mistakes but seemed more annoyed that I wasn't going away.
At this point, I'm done trying to get proper glasses from this place, I expect the new pair to be "wrong" and don't want my day ruined dealing with the rude front staff. Paid over $450 two months ago, and all I got were literal headaches. read more