I called here for some information regarding the property and the staff was so helpful and…read moredetailed! I booked a tour and am very excited

Review only based on the tour: Sara(h?) the leasing agent when I toured was not informative or…read morehelpful at all. She answered my questions with very little engagement and seemed unwilling to provide helpful information. It seemed like she wrote me off immediately when I stepped through the door. Additionally, it seemed she didn't even want to be there at all. She was quiet unless I asked questions and didn't say much about the amenities, details about the community, or the unit I was interested in. Her answers were short and a lot of them were simply, "yep" accompanied by a fake smile. Her mannerisms were off-putting to say the least. She did not inspire confidence in renting here. Although I'm sure it would a fine place to live. In my opinion, she is not suited for a customer-facing role. I often wonder why some people choose to work in customer service when they seem so uninterested in helping customers or addressing their concerns. All of this to say, I hope she can grow into an approachable leasing agent with strong communication and presentation skills if she continues this career path.

There are SO many things that I love about Willow Creek…read more The location is awesome - close to Colorado Blvd, but set back enough that the heavy traffic isn't an issue. The staff is phenomenal - the leasing and maintenance staff are prompt, courteous, and they take care of business. They go the extra mile to make sure that all tenants are comfortable and can enjoy a friendly, quiet atmosphere. The rates are reasonable, there's plenty of parking, laundry on-site, dog walk area, super clean apartments, feels very safe. The tenants are mostly mid-twenties to forties and there aren't a ton of kids (maybe one?). The appliances aren't brand new, but they are functional and clean.

I moved into Willow Creek in January of 2013 thinking I'd only stay for a short while. Little did I…read moreknow I would live there for three years! The management is wonderful - really, the best I've ever worked with - so helpful and professional. I had very few maintenance issues throughout my stay there but, if I called something in, it was taken care of almost immediately. Loved the location in Glendale. Just a mile or so from King Soopers and Target and within walking distance of lots of great restaurants. Beautiful location right across the street from Infinity Park. The only drawback, for me, was not having an in-unit washer/dryer, but the shared laundry facility was easy enough to use. The neighbors are nice people who mostly keep to themselves. Highly recommend if you're new to Denver and needing a comfortable and safe place to call home!

AVOID, they will charge you $50 to replace a lightbulb. Wanna go month-to-month - that's an extra…read more$1000 a month. The building is beautiful, but no one cleans up after their dog and feces is tracked in the building. Cars are constantly being vandalized in the garage.

This place is great when you want to move in, but expect no response when you move out and they owe…read moreyou money. I moved out at the end of July and still waiting for the refund. Thanks, Joey, for reaching out to let me know Erika no longer worked there. Hence, why she didn't respond. :-)

I'm a new Denver transplant and I've been at 4 Mile (601 building) for about a month now. I'm…read moreloving it so far. Veronica in the leasing office is always very cheerful and helpful and has been very responsive to all of my questions. I wasn't able to come to Denver before moving here, so my whole leasing process was done via phone and email and Veronica made it quick and painless. I felt prepared when I arrived and my orientation covered any outstanding questions I had. The complex is very nice and always kept in really good condition. I consistently see the maintenance personnel working on upkeep (one of them is washing down the walkways in the courtyard as I type this) and they are very friendly and willing to help with anything. Tenants are always making use of the hot tub, outdoor sitting areas, and grill, which gives the building a nice community feel. Laundry facilities are nice and decently priced ($1.75 for both wash and dry cycles) and I haven't encountered a time when no machines are available yet. If that happens, all I'll have to do is walk across the street to the other building. The washing machines are a bit small, but the dryers and spacious. I work from home and the atmosphere has been great. Because of the way the building is laid out, you definitely see your neighbors, but everyone is courteous and I've never felt intruded on or uncomfortable. There are also LOTS of pets, which is a plus if you're an animal lover like me. There is no shortage of dogs to pet and cats looking out of windows. The other tenants are respectful with the way they handle their animals and I've never seen an issue with animal waste anywhere in or around the complex. They also have free doggy bags outside of the building, which is a nice perk. The area around the apartment is lively and has no shortage of things to do. All of my shopping needs are within a 10 minute drive. You can pay for a parking spot, but I haven't done so yet and have always been able to find street parking within a couple blocks of the building (usually right outside). The only negative thing to note is that the apartments do not have microwaves. I really can't think of anything else negative so far. I honestly feel like I'm living in luxury after paying double the rent in NYC for an apartment half the size with none of the amenities. If you're looking for a pet-friendly apartment in a nice neighborhood near Denver, you've found the place.

BEFORE YOU SIGN, PLEASE READ: I'm currently a resident at this complex. I pay $55 for a parking…read morepass to reserve a space for me here. My car got TOWED OUT OF THE SPOT I PAY FOR by their contract towing service, Colorado Auto recovery. When I went to the office to discuss my car going missing the office manager found it strange because they typically send photos of all tows but could not find mine. Once she called the company she realized they towed my vehicle with out any report. Per their contract your parking pass MUST be visible Even though they keep your receipts and vehicle info, which is fine. However, when they sent the report AFTER she called, the photos were just of my vehicle. Absolutely NO EVIDENCE that they Even took the photos at the apartments. Even though the property manager agreed this was strange, I still had to pay $300 to get my own vehicle back and once I opened the door, my pass was right under my seat as if it has fallen after my vehicle had been lifted. I tried to talk this over with the manager and unfortunately due to these vague photos and her limited power, there was absolutely nothing she could do. She emailed her manager and gave me his email as well, Nick lazzara. He didn't even respond to mine! He instead opted to tell the property manager to tell me they would not in anyway compensate me. I don't feel scammed often, but this place made me pay for a spot so my vehicle WOULD BE SAFE and then still make me pay to get my vehicle back AFTER IT'S TOWED FROM THAT SAME SPOT. Please DO NOT SIGN. Opt in for a place that has a better system and just overall more reliable. This place is SHADY.

We recently embarked on our move from NYC to Denver and I just wanted to say that Na'kesha at the…read moreResidences at Fillmore Plaza is amazing. She want way above and beyond what others would do, and I feel very excited about moving in to our new home. I can't emphasize enough how great the experience has been. Will follow up in a few months with a review of the apartment! -Garrett

An unbeatable location, beautiful apartments and friendly staff. If you are looking for one of the…read morebest apartments in Denver, look no further than The Residences. The world is literally at your fingertips with this location. AND Na'Kesha goes above and beyond for this small, boutique community. We were surprised to find the cutest Halloween gift at our door and then came Christmas and Valentine's Day and Na'Kesha hand delivered the cutest gifts to each door for every holiday. She truly wants to make you feel at home and valued!

DO NOT MOVE HERE. This is by far the worst apartment I've ever lived in. Listen to the other…read morenegative reviews on here. This place is INFESTED WITH BED BUGS and GERMAN COCKROACHES. I lived in Building 4, and you could see cockroaches in the hallways. I got bed bugs in my couch and my bed. And I know I wasn't alone, a neighbor in my hall had them too because I heard the pest control guy knock on their door after spraying my apartment. The entire complex was completely infested while I lived there. There were always couches and mattresses out by the dumpster the entire time I lived here, which probably had all been infested with bed bugs. The apartments themselves are awful too. The walls are paper thin. I could hear the person above me's TV at all times, and I could fully hear my neighbors' conversations in my bedroom. They also charge a $45 "common area maintenance" fee, which was a joke, the property is incredibly trashy. The back area had graffiti that was never removed the entire time I lived there, and almost all the apartments in my hall had one or two missing unit numbers on their doors. While my apartment was infested with bed bugs, 3 of the 4 buildings also had every single washer on every floor burglarized. All the coin slots were completely stripped off, making the washers completely inoperable. For months, we didn't have working washing machines and the apartment complex did nothing about it. When the coin slots were finally fixed, they would be robbed again within a few days because they never changed the door code or put up cameras. Every time I called them to ask when they'd be fixed and what steps they would take to prevent them from being robbed again, they would completely stonewall me and act like I was being a nuisance. This apartment complex is managed by The Collective Glendale. They manage 5 different apartment complexes with over 500 units collectively, and they clearly do not have enough staff or just couldn't care less. For months, they were short-staffed on maintenance, and that kind of mismanagement shows through this apartment complex in every possible way. To truly showcase how awful this leasing office is, one of their leasing agents was my neighbor and lived in my hall. He was truly a terrible person. He was constantly yelling in his apartment, and one time the cops were called because he and his girlfriend were screaming at each other in the hallway and slamming their door over and over. The cops came and told him to be quiet and go back inside. Once they left, he immediately came back out, started pacing the hallway, and screamed that he was going to beat up whoever called the cops. He did this for 20 minutes before the cops were called on him again. He never got fired for this, even after having the cops called on him again on a different occasion. That alone tells you everything you need to know about this management company. I could actually go on about even more problems with this property but I don't want this review to be too long. Living here was a complete nightmare from start to finish. Do yourself a favor and find literally anywhere else to live.

The Assistant Manager, José Morales is very professional and bend over backwards for the tenants…read more He always find solutions on any situation. To me and my husband it's been a great year; thanks José Morales for making every step easy. Keep helping tenants.

I really enjoy being a resident at IMT. All of the staff are very friendly and professional. The…read moreleasing office and maintenance team are always prompt in addressing any issues with my home and apartment. They keep the community clean and safe at all times. Thank you, Derek, Sarah, Libya, Lauren, Kim, Clyde, and Jonathan. You guys are the best!

Candy, Clyde, and the whole maintenance crew are seriously awesome. I've lived in a bunch of…read moreapartments before, and I've never had a team this responsive, friendly (always waving/saying hello), and on top of things. They're always around the complex, super easy to talk to, and really quick to handle any requests. They're also really sweet with my dogs, which honestly goes a long way. The times I have put in a request it's been handled fast and without any hassle. They clearly take pride in keeping everything in good shape. Huge thank you to all of you!

the elevators are a bit wonky and there's always duck poop around the property. I will say that it…read morewas very cheap and reasonable for the price. I never had any issues with the unit or needed to call maintenance. the front desk staff was also very kind and responsive.

Horrible experience here! 3 weeks ago there was a shooting that ended in a homicide.. then this…read moreweek woke up to 5 gun shots out my bedroom window, then at 5:30 am in the morning as I was getting ready to leave work in the dark, there was a guy standing at my front door! When he saw me open my blinds he quickly shuffled to the side of my door. He was probably waiting for me to leave for work at 6:00 am in the dark! There are gangs here who hang around in the parking lot and watch me and stare me down all the time. Trash everywhere, it's so disgusting. You get what you pay for!! Thats why this place is so crime ridden and a piece of trash, because it's so cheap. I just put in my 30 day notice, I feel unsafe after all that's happened in last few weeks! Don't move here!!!

TL;DR: This place is atrocious, and I suggest moving anywhere else…read more The long of it: I moved in during the pandemic and am from at-risk categories, so opted not to do a walk through. Someone from the leasing office sent me a video from the apartment I was moving into, but when I arrived on the day, I found out that instead of a natural-sun-filled apartment with a balcony, it was actually a basement apartment (they called it "garden level," but when the only windows are at eye level and 1/2 the height of normal ones, it's a basement apartment) with almost no sun, no balcony, that perpetually smelled like mildew and had a fruit fly problem from the second we moved in. I called the office and the person I talked to apologized profusely, said that the person who sent me the photos and videos no longer worked there, and that they would get me in a new apartment ASAP, and waive the exorbitant $400 transfer fee. ASAP ended up being months later, and by the time it happened, that person also no longer worked there either, and the District Manager, Ali, told me they wouldn't transfer me for free, but could reduce the fee. So, they charged me $200 to transfer into an apartment that looked more like the one the original person sent me, and then took $80 from the security deposit to repaint the walls in the one we moved out of. So, we moved into the new apartment and in this one, there was a significant leak in two parts of the ceiling, a fruit fly infestation, and the heat didn't work, and it cost a lot more. I continually submitted repair requests for the leaking ceiling and the heat. They ignored me until I sent official Notice to Remedy Breach of Warrant of Habitability language. And then they would respond, but do nothing because it's Denver and if you wait long enough, the temperature just naturally goes up. The way the law is written, if it gets above 70 degrees one time during one day, the next time it dips back down is a different incident. Looking through my emails, I had to send the Notice on 10/17/2023, 1/11/2024, 2/15/2024, 2/21/2024, 2/24/2024, 2/26/2024, 3/16/2024, 3/20/2024, 3/26/2024, 3/29/2024, 3/30/2024 (no hot water), 4/27/2024, 4/29/2024 (2nd notice), 5/4/2024, 7/17/2024 (no water at all), and 1/10/2025. At that point, the maintenance person put in a new thermostat, and it was immediately fixed. They never fixed the leak. I would get random messages that the problem had been fixed, but they never materially did anything except give me a bucket to catch the water. It got so bad that pieces of the ceiling started falling into the apartment and there was a giant standing water bubble in the hallway wall. Throughout our stay there, they would randomly add up-charges that made no sense. Including charging us for parking, which was not in the lease. They charged a ridiculous monthly amount for "security," but when my neighbor had his car smashed by another neighbor, there wasn't a security system. They also have a clause in there that they can enter your apartment for any reason they deem necessary without your permission or giving notice. (I found that out when I challenged them having the city workers traipse through my apartment for a second time in one year for "annual" inspections and asked them to tap another apartment for it.) When I got divorced, it was my opportunity to move out. So my ex stayed in the complex, but moved to a different, smaller, cheaper apartment, and I got out. We went to the leasing office together to ensure it was taken care of in the way we wanted -- I provided my new address and we both told them that I would receive the remainder of the excess paid rent, and he would take the remainder of the security deposit for the new place. Then began the long task of trying to actually get that money (the lease says 60 days; Colorado law says between 30-60). Save yourself the trouble. They charge enough that you could get a nice place. I'm in one now, and it's glorious. And cheaper than that hellhole.

Would not recommend living here. I've lived here for two years now, and I am very disappointed in…read morehow management runs this complex. First off, the fees are much too high, and I have to pay $75 a month for "common area maintenance" for areas and amenities that never seem to work. The washers and dryers on this complex are awful, and half of them are constantly broken. We are never able to use the pool as the area is always under construction or not fit to swim in. The AC in the units also does not work as the temperature never seems to get below 80. The doors to the apartments themselves are constantly broken or left open, leaving tenants exposed to just anyone on the street. Finally, management stated that in order to park in the lots, there couldn't be any cars in the lots with significant body damage, severe amounts of work being done, or just inoperable. There are cars constantly being worked on in the lot, taking up spots, but god forbid if a visitor wants to use the lot without getting booted. Finally, I have run into several instances now where the complex texts me before the first of the month when rent is due asking me to pay up. Note that I have never missed a payment in 2 years and I always pay on time, yet they still harass me and other tenants, its exhausting and slimy on their part. If you need to find a cheap place to rent, please stay away from infinity flats. It's not even that cheap compared to more of the bargain areas of the city.