I have had an account with this company for less than a year in my new house, and I am stunned at how unbelievably horrible they are. I called to inquire about their Amerilock program that locks the rate, and they wanted $99 for that. I told them I wasn't interested, but they said just not to pay it and it would deactivate. Well, a couple of months later I got a late payment notice and threat of additional fees, so I tried calling their customer service line. After sitting on hold for at least 30 minutes they disconnected the line. I then went to their chat system, where they said they were removing the fee and canceling per my request. I logged in for an unrelated reason a couple of days later and saw they added another $150 fee for early cancellation of the Amerilock contract. Again I tried calling with the exact same result, so I did the chat again, they said they were submitting my dispute, but I have no faith in them at this point. Thank God I only have the propane furnace and it is very old, I am having it replaced with electric and I will never look back. Run away from this company, not walk, RUN, they are God awful. I expect more headaches with getting them to pick up their stupid tank, and I already know they are going to charge $70 to pick it up as well as $150 to pump out the propane that I paid for. I never should have gotten in bed with them to begin with, lesson learned!! read more

Hands down the worst business I have ever dealt with. For starters I used this company for about 6 months before I no longer needed them. During that 6 months I had been billed incorrectly multiple times and if I had never brought up any of these billing issues that seemed to be really repetitive then I would have paid them hundreds of dollars that I never owed them. whoever they have working in their billing department needs to find a new job. After that 6 months I purchased a house away from the area and I moved my elderly mother (66 years old) into my recent home and she took over with my Amerigas account. during the year that she has lived there she has only gotten serviced ONE TIME! She has tried desperately now for months to get her tank filled because she was at 50% and knew she would need it filled soon. She has called multiple times after waiting on hold for sometimes 2 hours only to get hung up on. The one time she got through to someone they told her they'd have someone fill the tank in 2 days. Its now been over a month since she last heard from them and still no service. Now, I don't normally ever leave a review. This is actually my first time, but when your 66 year old Mom calls you at 4am because she ran out of propane and you can hear her shivering in her voice over the phone because this company for whatever reason refuses to service her propane tank then the least I can do is leave a review. After hearing this I have called and called and called, but they do not answer no matter how long you wait. I drove 3 hours to my moms house to install a separate propane tank so she could have propane only to realize that when they set up their propane tank they messed with the connection so I have no way to install a separate tank. I would highly advise anyone considering using this place to back out. They really do not care about their customers to the point of being disgusting. I'm really disappointed that I cannot give this place 0 stars. read more

Go and check your gas bill right now. In laws charged $4.63 per gallon which is over $2 more than any of the non corporate providers. Was given some BS that it was because they provided extra services. This has been going on for months and months. Immediately cancelled service and went with Campora which was much much less, and waived first years tank charge (which was also cheaper) - Dont even think about using this unethical business. read more

After sending my bill to the WRONG address, they charged me several late fees and SENT ME TO COLLECTIONS. The collection agency waived most of the late fees, but Amerigas wouldn't. And the customer service girl was rude, argumentative, and nasty. Threatened to make me pay the entire late fees if I gave them a bad review on the internet. Well, here it is....there are much better and much cheaper companies out there. read more

The worst Propane company ever. I had paid my 3 months bills on time (I always do) in 2017 and then I got a bill from them saying I owed $546. They said that the CU's (whatever that is)??, was computed at a different amount. I understood none of this, all I know is that I had already paid for these months that they were talking about. At no time did the rude person that I talked to at Amerigas use the words "mistake, incorrectly, inaccurately', she just kept saying the same thing. The CU's (???) were computed for the 'blah, blah, blah. At one point she advised me to "go look at your own meter and read it" I told her "no, that's what the meter readers are for". So long story short, they still made me pay $152 of that bill and they thought that they were doing me a favor. Not a favor if I didn't owe that in the first place. I could not get it through their head that "I already paid for those months" and getting a bill for $546 after just paying a $51 bill just shows you that this was an outrageous mistake made on THEIR PART!. It's like going out to a restaurant and ordering steak and lobster and the waitress brings you the bill and you are with other people so you don't really notice the amount. Okay so a few days later you get a phone call from the manager of the restaurant saying "oh, we notice that your bill for your steak and lobster was put into the computer wrong, you still owe us $72 because it was computed wrongly at $23, so please come in and pay the rest of your bill". Do you see what I mean. How is it on my head if that stupid Amerigas "computed" my useage wrong, that's on their head. Don't ever, ever use this unscrupulous company, they are crooks, seriously. No help from the manager either, she did me absolutely "no" favor" at all as I still had to pay the $152! Horrible company!!!!!! I will be turning them into the Better Business Bureau also! read more

Unfortunately, I have dealt with Amerigas for many years due to my previous propane company selling. At the time I guess it was too easy not to do the reasearch and realize that this company will do anything to make a dollar. I have been charge for a tank fee for any years that was long overdue to be changed out. This year I finally told them to take the tank. I had a 420 size tank greater then 70% full that they manage to suck my whole refund out of me with rediculous fees. "pump out" 150 dollars, "services discharge" 60 dollars - not a requested call but one that they scheduled themselves and more importantly pay me less per pound then I paid for it. DO NOT GET INVOLVED WITH THIS COMPANY!!!!!! read more

We originally signed up with a different company many years ago. Amerigas bought them and their rates were higher when I called around. We canceled the service and asked them to pick up the tanks. Several months later the tanks are still in my yard and they now want to charge me another year lease. I called twice and still the tanks are here and I have a past due notice for rent on tanks I don't use and they have not picked up. read more

They waste your time by requiring an account to be created for you, taking a whole day, before they tell you that they won't come out for over a week, knowing all along that you were almost out of propane when you first called. I hate being deceived and I HATE having my time wasted. Luckily I found 49'r Propane - they have better rates and they are coming out the very next day after I called. read more

I echo what others have said, BE VERY AWARE of your BILLING from Amerigas! They are not trustworthy! On numerous occasions the bill is much higher than the negotiated price--we own our tank! This has happened to my parents as well. You must then call in and argue for the price that was originally quoted. I just wonder how many people don't realize this and pay a much higher price and Amerigas pockets the rest. read more

thank you Amerigas for making it so easy to take our business elsewhere. Your customer service is absolutely horrible and at this point I don't care what your price is....it's not worth having to deal with you anymore. Six phone calls, 30 minutes on hold, and customer service staff that is less than helpful trying to order a tank. What should have been a simple 10 minute phone call turned into a complete waste of time. read more

What can I say. This is the worst propane company in the nation ( they claim to be the largest in the nation) Although their on hold message says customer service and safety is their priority, I was on hold for 30 minutes and finally hung up. This is not the first time I have been on hold with them. We are on auto fill and the last 3 X they did not come. We ran out of propane. One time I asked them to come as I was at 20 percent. The told me I would be just fine. I assured them I know how much propane we use. Sure enough we ran out. Of course every time you run out they have to do a safety check first. I told them to come after 2 pm as I would have to leave work early to meet them. They came at 1100 and locked the tank. I called the "Regional center" to file a complaint. I was on hold for 27 minutes and was told a manager would call me back. No one ever did. This region is dependent on propane and they take advantage of us . They were charging $3.89 a gallon. I got it today from another company for $ 2.60 with a veteran discount of 5 percent. amerigas, you can take your gas and shove it!! read more

This is by far one of the worst ran companies around! I called for propane, paid for propane and then waited 12 business days later to receive it! This was my last straw with them, John Lewis is a really cool guy but other than that, this place is terrible, I would rather pay more and receive it quicker, read more

Amerigas is the worst gas company in El Dorado County. Rude people, terrible customer service, and refuse to come remove my tank.

I have had nothing but headaches dealing with this company and I only worked with them for one month. Between the office not knowing what one hand is doing from the other and the vibe I got from multiple technicians I cannot say this is a company I would recommend. Thank goodness my landlord is someone who make sure things get taken care of. Without his help I would have been at a total loss. They were going to fill my tanks without telling me and charge me for it I am glad I was home to catch them. It was great when they worked with me to take that off my bill. However I awoke to an empty tank of gas and it has been in there for one month. I was hoping they didn't come and take the gas out but there was just a leak in my system. After doing a leak check they found a minimal leak said it was repaired and it truly was not. They also blamed me for my tank being empty. I am a pretty smart cookie so the check that they did for the gas leak was something I could do. They left my home without repairing my water heater and I was able to detect other leaks in the system as well. How does that make sense when the system supposedly was not leaking? How is that safe? I am planning on not using what little propane I would normally use if at all possible. The less that I have to deal with this company the happier I am. I have heard negative things about the staffing in the office but have not had that issue the girls really wanted to work with me up front. The office is very disorganized however. The technician that came to my home initially is very nice has a good sense of humor a little less professional than I would prefer. the technician that came by after he did we're very quick to the point and made me somewhat uncomfortable . Hopefully they can get things turned around as they could be a big company for the small town read more

Amerigas takes advantage of existing customers. They filled up our tank and charged us $3.5/gal, while the market rate was $1.6/gal. They are a publicly traded company that take advantage of customers to benefit investors. If you want to save money call a locally operated company. Kamps or Acme provide much better pricing. read more

I would transfer service to another company but cannot because the tank is on my neighbor's property. My tenants have complained about them for years. Very difficult to start service, one didn't get a bill for four months, one (bad) tenant didn't pay their bill for over a year and they still received gas and when they moved out Amerigas tried to bill me (the owner) even though they had a landlord account for me and had my contact information all along. Another tenant moved out and service was supposed to continue in my account but instead they came out and shut down the meter and billed me when they came back out to turn it back on. When I visited the office once a few years back to sign up for a landlord account the employees were loud and rude and I don't know why any boss would ever keep Them in employ. A couple years passed and I was hoping they had improved. Wrong! I had a tenant move in and he did not know how to light the furnace. It was below freezing at night and I was out of town. I called Amerigas to come out and light it and they said they would do it for $75 and the first available appointment was in 10 days. 10 days and freezing temperatures for a couple with a 3 year old son. Wow. read more

We just cancelled our AmeriGas service. Here's why: $3.60 per gallon, called for refill at the 20% level on January 1, still no sign of a refill on January 10, ran out of propane 4 days ago, freezing temperatures here, they tell us our delivery is still 7 - 10 days out. Buh-bye. We called a competitor yesterday, representative was already here this morning, set us up for their tank and service to start next week, and $1.59 per gallon. Now AmeriGas wants a hefty fee to remove their rental tank. Bite me. read more

I have been with Amerigas since it was AAA so long ago. Yesterday I fired them. In January when the forecast was for snow here, I ran out of propane. Yes, I was on the 'will call' schedule so my fault. But I was aghast when they said they would not come out for between seven and ten BUSINESS days!! No matter what I said, that was their 'policy' and the woman at Placerville Amerigas was quite rude after I pointed out how cold it was going to get. I was out of propane for two weeks. It was only after I started to check out all of these posts on Yelp that I found out how bad this company really is. What was interesting to me, was when I told the woman yesterday that I was quitting Amerigas, she did not even ask why !! Apparently she knew just why! read more

Wow...they truly could care less about being friendly or customer service. From the driver Rob to the incredibly rude and unhelpful woman who takes incoming calls I've never in my life dealt with more rude and just outright nasty people. I've learned my lesson, never again will I give these people my hard-earned money. You would think since they get so much for propane they'd try to be nicer...guess keeping customers doesn't matter to them. read more

This place is a rip off charging twice as much as the going rate. We have tried several times to contact them, but the calls never go through because lines too busy. We are going to change companies after last fill up is gone read more

We are not on auto fill but Amerigas decided 2 weeks before Christmas to top off my tank which was at 50% full. They did this without my request and at $3.92 a gallon I was given a $524.00 bill. Thanks Amerigas, great way to treat your customers!!!! I definitely don't recommend them. read more

The worst customer service I have ever had with any company! We had a locked in rate for two years and then when it expired they came and filled our tank at $3.69 a gallon in the summer time. Then when we called they said if we were a new customer they could give it to us for $1.99 a gallon. So because we are existing customers you're going to gouge us? We ended up purchasing a tank and told them to come get theirs. Oh that will be an additional $60 for us to come get our equipment....what??? It's your tank??? read more

I've read several negative reviews of AmeriGas on Yelp, so thought I'd better post my experience for a balanced perspective. I've been a customer for two or three years and am happy with their service. When I switched from my previous company, AmeriGas sent a man out to check my system at no cost (I own my tank), and he was courteous and competent. I'm not on automatic delivery, so monitor my tank level and they've always come within a week or so whenever I've called. They've been very upfront about pricing: Last spring when I called, they mentioned that the price would probably drop later in the summer. I had 35% or so in my tank and the weather was warm, so I was able to wait, and saved about 50 cents a gallon. Their prices may not be the lowest in the area, but they were significantly lower than my previous supplier and the service has been good. I'm a little leery of the really low-priced places, as I don't think they can maintain a good level of service and rock-bottom prices for very long. Anyway, I'm staying with AmeriGas unless they really mess up. read more

This company has some low standards they live up to; they don't even deserve one star. They are by far the worst company I have ever dealt with. I called eight days ago for propane; mine ran out in that time frame, and because I'm a will call, they won't even come out on an emergency fill. It is 32 degrees up here. I have no hot water. I have small children and an elderly parent up here yet they will not service me because of my "will call" status. I have seen a truck up here twice in the past two weeks yet none of them have filled my tank. I paid the same kind of money as other customers but I don't get my propane. This is and will be my last fill with this dirt bag company. You can count on loosing another customer in 2016. read more

This company is extremely unethical and would not do business with them period. They let me tank run empty which is supposed to be on automatic refill, lock the tank in which I own and they bill me to remove the lock. They tell me its to check for leaks and light the pilot which the did not do. I call them up and question the bill of 63.55 and they tell me it will be removed, they I get a bill a few weeks later and they tell me I am making it up. This company is not who you want to do business with. read more

I like my new Much Lower bill compared to my old propane company! And the introductory $35 off coupon was a nice surprise! Thank you!

I WOULD RATE A 0 IF POSSIBLE Our 8th day and still no propane. Around the last couple of weeks of January, I knew our propane was around 20%. I was also aware with the 5 foot of snow on the ground that Amerigas would not deliver because they did not have a clear path to the tank. Luckily, on Thursday the 2nd the rain had pretty much washed all the snow away so I made my call to Amerigas for a delivery. Unfortunately, on Sunday the 5th, due to the cold weather we ran completely out of propane. We called Amerigas and a tech was out within a few hours.. Up till this point I take full responsibility in running out of propane. Here is where everything goes wrong. Unbeknownst to me, Me being a WILL CALL customer means even though they show up to my house, with propane on the truck they are instructed by management not to give any propane to WILL CALL customers who run out of propane. So I think to myself, that stinks... I will call Monday and change to forecasting so this doesn't happen again. The driver even stated he wasn't sure why we didn't get propane Friday because they were in Pollock Pines servicing customers Friday. OK lesson learned and as stated I would call in Monday and switch to forecasting so I never have to deal with this again. The entire week goes by and still no propane. On Monday when switching to forecasting I explained to the receptionist that we have an extenuating circumstance. We have a 23 year old special needs child. Our daughter 7 years ago was diagnosed with a cancerous brain tumor and as a result of it bursting in her head, is now paralyzed on her right side. This means she wears an adult diaper, if she is not cleaned properly in can result in major infection. Our hot water heater is propane and thus making it impossible to keep her as clean as she needs. ( I explained this to multiple staff and Amerigas). I have NEVER seen such poor and heartless customer service. I even asked if they could just bring us out some to get by. Fast forward to Friday the 10th a full five days with no heat and no hot water, and expecting everyday (this will be the day they come). My frustration had hit a boiling point. I called the main Placerville number once again. Explained once again the situation we found ourselves in, I truly wish I had gotten the ladies name I spoke with because I have never experienced a more rude person in my life. After asking to be escalated to the supervisor.. I told the woman on the line "Your customer service skills suck".. Ok probably not the right thing to do, but in truth I was right (they did suck). I then called the corporate office assuming they would be of some help. Again, although the lady I spoke with there was the first one who seemed to have half a heart.. I came up short again... With the reassurance that the supervisor would call me by the end of the day. That was 3 days ago, still no call. And Still no propane. Clearly they are trying to make some point to their WILL CALL customers. But we are now 8 days with no heat and not hot water. I ask how truly heartless can one company be? Lastly.. I have been a WILL CALL for many years. In all that time it has never taken them more than a few days to fill my tank. AMERIGAS I Get the message loud and clear!!!! You don't care about your customers and you have no Mercy or Grace for those of us already living with daily challenges most are lucky enough not to face... read more

I have found the technicians very friendly and knowledgeable. Amerigas does one things that alienates customer ; that is tiered pricing.. Rates are sometimes changed monthly (incorrectly). Unless one calls or goes in monthly to verify the bill, one pays more than they should. The local Placerville office blames the national office for doing this. I'm giving them another chance. However, if my bills are charging me more than what is correct. I'm leaving again.. Good company, slooping accounting/billing. read more

These people have the very worst customer service I have ever encountered in my entire life. They installed a hot water for me, sent me a bill, I paid it, they decided 8 months later a owed an additional $700, They cost me the rebate on the water heater, several hundred dollars!!!! The included the rebate in the quoted amount but failed to tell me I was responsible for submitting the paperwork for it within 30 days. NO apology! I have tried to set up a payment plan with them 3 times. Each time they require payment of a quarter of the balance due. They assure me that the plan is set up... more threatening letters and phone calls from them. Do not trust what they tell you. Get everything in writing. Ask lots of questions. I can't express enough - RUN, don't walk away from this company! read more

I hope this helps others having issues getting their tank picked up. I sent a certified letter to Placerville and cooperate office explaining that if the tank is not picked up in 30 days I will charge a weekly fee or sale the tank as it is mine after that timeframe. Also call and get it on recording that you are requesting tank pick up with the conditions in the letter. They picked it up in 6 days. read more

The delivery guys are always great, but I swear the office staff has their heads permanently ensconced in their collective posteriors. I have called three separate times over several months to be placed on regular delivery instead of will-call. Each time I have called I am shown in their system on "will call." Management really needs to properly train their staff. read more

I wish I could give zero stars. Worst service you will ever find and they want to leave their property on your yard for months before they pick them up. Run... Run far away and use another company read more

extremely dissatisfied with Amerigas On 12/19/2016, I called more than 10 times to your company and your emergency call center to reporting I smelt gasoline leakage started quarter after 4pm. I was told the technician is the way to come. However, I waited until 19:45 after each hour calls, it still has no one to come, so I called again and instructed to call 911 or wait for the technician to come at 9:30. So I called the 911 as instructed by the emergency call center. After all, the fireman found it has run out of gasoline---below 0. So I called Amerigas again to request an emergency tank of gas, but then I was told we don't even have an account with it and refused to provide the services. So we filled up the application online and until 12/23/2016 I received a call and told the propane only can deliver on 12/29 despite our tank is below 0 since 12/19/2016 at the coolest weather of the year. After many times back and forth conversation, the Amerigas still refused to provide any alternate services to us, even I offered to pay extra as an off-route services To resolve the problem and unfortunately, I have to terminated our service with Amerigas, as I am contacting other providers and uncommonly they also picked up lots of customers from Amerigas. read more

If I could give zero stars I would. Horrible customer service. Like other reviewers, I experienced problems with overcharging as well. But, what prompted me to write my first online review ever was their policy on cancelling your account when you move. I have a full tank of propane that's been paid for. I called them to cancel my account and inquired about a refund. They said they can't give me a refund because they can't pump propane out of my tank. They then offered to pick up my tank, paid for propane and all. Then can I get a refund? No, no I can't. I was told that's their policy. So, what are they going to do with the full tank they pick up from my property? My guess is sell it to another customer and get paid twice for the same propane. Quite a racket! To add injury to insult, I just received a bill for $59.99 for them to pick up the tank. read more

Best propane company I have ever worked with! Everyone is quite courteous and helpful. The only reason they didn't get 5 out of 5 is they filled my tank when it was only down about 30% on the auto fill option before calling to see if I needed any. I now have since changed over to will call and they are GREAT! Keep up the good work! read more

My mobile home is on a park tank, there is a meter that they are to read to bill accordingly. As of December 2014, they were billing me for 257 gallons! Then over pricing what I am to pay!. That was December. Took a picture of the meter, now they are claiming that I am using 25 gallons a month, then 2 weeks later got another 25 gallons bill. 1) I have a wood stove. the only propane I use is a hot water heater. 2) took a second picture of meter 1 week ago, I have yet to use 17 gallons. THEY REFUSE TO CORRECT THIS, and return what I have paid them! AVOID THIS COMPANY THEY ARE CROOKS! read more

I agree with Mike S. from El Dorado Hills...nothing with AmeriGas has been easy since started dealing with them they took over Northern Propane customers. Their method for charging customers was crazy "We don't always come out to read the meter. We don't have enough people. We estimate." Their invoices are hard to understand and when you call the office to clarify, more confusion was always the result. I had two houses. They had separate invoices....until I made a payment. I would send in two payments but they would add it together and apply to one of the invoices. Total confusion. Their website is hard to use. If you paid your bill, you would not be able to go back into their system to view that particular invoice. My advice for any new customers.....1. Go to someone else. 2. If you must deal with them, keep really good records, write down your invoice numbers, your meter numbers, your account numbers. 3. Good Luck. On a positive note, the staff were nice people, just not very knowledgeable. I have gone to a new company and so far so good...at least I understand the invoices and they are keeping everything separated. I even have two account numbers! read more

An absolutely HORRIBLE company! They claim that customer service is their top priority WRONG. I have been a customer and have rented a tank from them for over 10 years and have had various problems regarding billing wrong, late fees that should have never been assessed, and problems with on time deliveries. The last straw just happened. I made an order 8 days ago, prepaid for my order, and informed them that my tank was at 10%. Well I just ran out of propane and when I called them to tell them I need a delivery they told me there was nothing they could do and it could still be another 6 days before they deliver. I asked to speak with a manager and was informed that none were available and they would call me back. 2 hours later I still had not heard from anyone. My husband called back and was told the same thing that we will not get a delivery today and that we should look into other ways to heat our home. We have 3 young kids and live where it is 32 degrees, propane is how we heat our house, our water and cook. I have also seen a delivery truck drive right by my house on 3 different occasions in the last week but have not been a part of their "route" so they can't deliver. This companies prices are higher than any other company in the area, they are not helpful, they are rude, and have no regard for the customers they serve. As of today I am no longer a customer and based on the other reviews I have read, many people have experienced the same horrible customer service that I have. Might be time to look at how you run your company because at this rate there won't be one to run! They don't even deserve 1 star read more

We've had nothing but issues. We were on auto-fill when we first started service with them, but they weren't coming monthly, as I was given to understand they would. Then, after our first year ended, we went from the "Welcome" pricing to the regular pricing. Then, still on "auto-fill," our tank got down to 0 and I had to call for service. At the end of December, 2014, I went in to pay our tank rental and asked for another delivery. Three weeks later, I had to call again. We then received a bill for what could only be "Emergency Pricing" -- $4.51/gallon. Sure, when I called to complain, our charges were dropped and it was explained as basically a communication fail between the front office and dispatch. We purchased our tank at the end of February, and I took us off "auto-fill." Asked for my refund on tank rental be a check, as we weren't going to use them again. So, imagine my surprise when I got a bill from them for $399 plus change. We were no longer on auto-fill and I certainly had not called for a delivery. I called and lost my cool. My bill was reduced to their lowest available price of $1.79, which tells me their prices are not in any way competitive (I already knew this from calling around other propane providers in my area when I received the $4.51/gallon bill). I imagine that after having me complain at them three different occasions, the order to auto-fill went out before I purchased the tank and switched us to will-call, but yanno what? That seems to me to be the sort of thing the front office needs to keep dispatch informed of. As soon as I have my tank rental refund, I will be closing my account with Amerigas. Since we now own the tank, we are free to use another propane provider, and you can certainly bet we will. read more

In my opinion: Best case? Horrible customer service! Worst case, a bizarre joy in aggravating their customers! If propane is essential to you, I suggest you use another company. We'd had good service for years, just an occasional minor glitch with new drivers. Two days ago I checked the tank level and it was at 20%. I called to ask for a delivery as we were expecting guests, and was told that the driver had tried to deliver the day before, but found our gate locked. I shared that this is the same gate that they have been opening with the same code the entire time we've been customers. I was told that a delivery would be scheduled, and had them change the contact number to my cell. Day 2 there was a message on our home answering machine from the driver: He had attempted a delivery but found the gate locked. Day 3, and still no delivery. I called in the morning and was told that my delivery would be moved up in priority, and the gate code and my number would be on the delivery instructions. I called later in the day, provided the sequence of events, and was put on hold. The call disconnected. I waited a few hours then called again. The automatic answer indicated that the local office couldn't take the call, so I hung up and tried again. After a long wait, I gave the story all over again to the friendly woman. The woman indicated that she needed help with the account and put me on hold. When she came back, it was apparent that she had no more information than when she had put me on hold. She could see in the notes that I had been disconnected earlier (and not called back)! She said that the soonest delivery would now be three days out, Day 6 from the original call, and after five calls to Amerigas! I asked to speak with a supervisor and was told that they had all gone home. With whom had she asked for help from when my call was put on hold earlier? read more