I had a flat tire on our travel trailer and limped to the truck stop by M-52 and I-96. Called…read moreBill's and they were out within 30 minutes to put on my spare. Faster than I could have done it. Great job!!

I slid into a ditch and needed some help getting out this afternoon. This company did an amazing…read morejob. They were there so quickly and got me out in no time. I was super embarrassed and the man who helped was so nice and helpful. They made me feel at ease and sent me on my way.

That's my third time doing business with Gerber collision. They are absolutely amazing from the…read morefirst time you contact them, getting an estimate, scheduling the work and getting my vehicle back so quickly. Everyone there is very professional, very compassionate with your needs, and extremely accommodating. I would highly recommend them for your repairs.

I would give zero stars if possible! By far the worst repair experience I have ever had. This…read morelocation struggles to keep employees and is not afraid to share it, this seems to be their go-to for the reason things are so terrible. It started when I took me vehicle in for the insurance estimate (trip #1 to the shop), the adjuster was adamant that I scheduled when to bring it back as they were already scheduling out so far. I was hesitant due to our extra vehicle having an issue but I scheduled anyway, he said if anything changes to let them know. I took my vehicle on the scheduled day March 25, 2026,(trip #2) go in to drop it off and they do not have me on the books and never ordered the parts. Schedule again to drop it off for April 3, 2026,(trip #3) this time I was able to successfully drop off my vehicle. They call me April 22, 2026(trip #4) and tell me my vehicle is ready for pick-up, I work in Battle Creek, so I hurried home at the end of the day grab my husband and head over to get it. It was about 15 minutes before they closed, I had not really been home and just wanted to get there so I didnt look it over (I have also NEVER had an issue with any of the other repairs I have had done elsewhere). When I got home I actually looked at it, it was terrible work. There were parts ripped and just sat back in, things that should have been repaired weren't, gaps with over a 1/4" difference from side to side (I measured them) and gaps that were just entirely too large. I called the next day and took it back (trip #5). I was told there is no longer a manager at that location and dealt with the "acting manager". He looked it all over, took into the back to make some of the gaps better and tried to get us to "meet him in the middle" on some of the issue. He then said he would get everything ordered and call us the following day. After a month of not hearing anything I called then again, was informed I would have to bring my vehicle in AGAIN for the issues to be looked at as that person was also no longer employed and there was a new manager. Finally, I was able to take me vehicle in again on June 19,2026 (trip#6) yet the manager was not there. I informed the employee that I would not be leaving without a list of the repairs as I would not be doing this step a 3rd time. He was utterly dumbfounded as to what I was asking for! The manager called me the following Monday June 22, 2026 to discuss the issues with me and told me he would be ordering the parts and would call me "tomorrow". I called again July 16, 2026 as I still had not heard anything. As I sit here almost 3 months now from when I initially picked up my vehicle (just short of 5 months from my accident) my vehicle is still not repaired correctly and I do not have a timeline as to when that will occur, I do know I will still have a minimum of 2 more trips to this shop for this one repair!

These guys are the best! Very professional, customer service and experience focused. After my…read moreaccident, they kept me posted about arrival time and took care of everything for me so I could focus on getting home. They are now my go-to for towing. Fingers crossed I won't have to use them again for a long time, but next time I'm on the side of the road in a jam, J and R is my first call!

My battery was dead after being idle in my garage for days in single digit temps. I called J&R and…read morespoke to John. His price to do the call was less than AAA. He was at my home within minutes and jumped my battery. He gave me suggestions on how to avoid this issue again. He also answered other concerns I had. He was very polite and upfront. I call him "honest John".

My tire blew out on the way home from work. I called and was told it was going to be an hour to an…read morehour and a half, and it was going to be x amount. I told them yes, and set it up. Dispatch called me back and apologized because she messed up and it was going to be a little more due to the distance. Driver showed up less than an hour later, got my car lifted and to the tire shop in no time. He then offered to wait until I got a ride When I stated I'd just walk, he said he wouldn't let me do that because it was negative outside with windchill. He said he'd just give me a ride down the road to my building, and risk getting in trouble. Every aspect of this company was very friendly and professional. I hope I don't ever have to use a company again. But if I do, I'm definitely going here

Needed to replace body parts on my '05 Prius. Ordered and paid for the parts on their website;…read moreimmediate follow up phone response to confirm. No problems picking them up. The parts where ready to go, my Shroyer Rep went over the condition of the parts, and helped me load two panels into my Prius and assisted me with putting on the front door. Thank you so much.

Mr. Oliver from TCOMB Towing provided me with great service. He towed my vehicle to the repair shop…read moreand on the way there we had a great conversation. TCOMB price was better then other local towing companies. Mr. Oliver was very professional, respectful and very very very patient trying to get my vehicle into neutral. Thank you again for your service. I hope we meet again but without the towing. Take Care, Solis.

Don't hesitate to use this service for your towing needs. The price was lower than any of the…read moreestimates I received from other local towing companies. The driver was timely, fast, and efficient, and he was very friendly and kind. Thank you!

'I'll never take my vehicles to anyone else' was the first thing we heard another customer saying…read morewhen my husband came and I picked up our truck from our first time, and I can see why. My husband is a Disabled Veteran and we have been battling an as yet undiagnosed illness that has left us in bad shape. Facing a 6 month hospitalization we reached out to the Fallen and Wounded Soldiers Fund of MI for badly needed truck repairs. The shop treated us wonderfully, handling communication with FWSF and thoroughly inspecting the truck. It was a much bigger job than we had expected, but the guys tackled it with professionalism and a high standard for service. They never once made us feel bad that we needed help, or that the truck had gotten so neglected. The service we received was above and beyond any experience I've had with a mechanic. We were even told to bring it back in 500 miles so they could change the oil and double check any work that may be adjusting. Being that I am facing being separated while my husband is in the hospital and dealing with the truck on my own, this made both of us feel so much better. Our truck drives beautifully now and I have safe transportation to be able to visit my husband during a scary time. From start to finish with our experience in the shop we knew that we had found a gem. When we left, we were saying the same thing as the previous customer. We won't be going anywhere else. The obvious high bar for customer care and attention to detail from this shop can't be beat.

I had a nail in my tire and simply needed a plug. I have a leased car so I am picky and nervous…read moreabout where I go. I called them and they politely said they were backed up at the moment and could take my car this afternoon. I called a few hours later and said to bring it in. Arriving at a small building that is badly need of repairs, I was greeted by a friendly face. Thank you Pat who took care of my tire in less than 10 minutes with a friendly smile and no damage done to my leased car.

Was told they would be there in 30 minutes then within the hour it was 2 hour wait with an infant…read more Stated would send text and let me know when they would pick the car up did not receive any communication. It was a horrible experience.

Our car broke down tonight on M100, a busy and scary road at night. Driver arrived promptly and was…read morevery friendly. Even swapped some stories with him. Helped alleviate some of the stress of the situation. Will definitely use again!

Recently I flew in to town to pick up a used truck I bought online. I picked up the truck drove up…read morethe street and put petrol gas into a diesel truck at midnight on a Thursday. The next morning I stopped into Fleet Services, shared my story and asked if they could help me. They go the truck fixed before noon on a Friday. I was on the road and drove 20 straight hours back to Colorado without an issue. I am SO GRATEFUL for the kind and excellent service. I can't truly express my gratitude. I highly recommend Fleet Service.

Jeff, Leslie, and the guys have taken care of our vehicles for a number of years. I trust them…read moreimplicitly and know I am in good hands when I need them.