Pool opening a complete disaster this year. Spent less than 10 minutes at the house and it really…read moreshows. The pool was as green as a pond from the winter. kings did the closing , I did find a hole in the cover but is seems like the water was not treated in any way... hmmm ... I guess a dumb guy like me expects some water treatment for over $300 in fees. The opening ... I left , shock , chlorine and DE earth for the filter. I go to work and my wife calls asking how she should add the shock. My pool is green, the shock is sitting on the deck and I am paying you to open my pool, can you at least ask my wife if you can add it ? Or better yet, just add it, I clearly left it for that purpose. When I arrived home, I saw the pump trickling water and zero flow coming out of the jet. I thought maybe the algae had backed up the filter already so I primed the pump and that helped a little but it was still not filling all the way up. I reached down and tested the handles on the basket and they were barely tightened !!! Give me a break. I tightened them and that solved the issue for a while. I came back an hour later and the pressure was spinning way to high , no flow from jet and now water dripping all out the top of the filter, screws not tightened there properly either. Since the pressure is increasing so quickly I am pretty sure the DE was not added or added improperly. Lastly, he did hook up my chlorine distributor and he even filled it with tabs that I left but he left it in the off position. Today I am left with the task of learning how to do this myself. I left a bag of DE and it looks untouched. The screws are not tightened properly. The pressure rises as you watch, leave for vacation on Thursday. We also bought a new liner from them last year. There lead worker is not a nice person at all but they did a good job. Did not win us any points on openings and closings though, there lead guy just doesn't seem to like us. I'm going to just take care of it myself, it's an expensive service and I am really upset over the simple stuff not being done with any type of professionalism and their workers being rude and uncommunicative . To recap my grievance's , no talk or explanation on why it was so green. In other years it has been perfect, not every year but nothing like this. No 2 minute chat about anything , did not add shock or ask if he could , did not turn on chlorine dispenser, did not tighten the screws properly on the filter or even bother to twist the handles on the basket all the way and did not add any DE. I'm not even sure how much to add but I'll let my boss know I'll be late today while I figure it out .... Hope he doesn't mind. Just very confused and upset with Kings. Just got off the phone with Mike, he stands behind his workers but was completely indifferent to my complaints. Blamed me for filling form out wrong and did zero to address the poor job and bad attitude. It's not worth $250 dollars to half tighten a few screws and throw a few scoops of DE in the general direction of the skimmer. Actually his indifference to my complaints just made it worse. Really bad bad customer service, he blamed it on to many customers lol. Well he has one less one to worry about, no big deal obviously they don't care about their customers.

If you are looking to support a local small business, this isn't the one…read more We called in December 2023 to get on their schedule to open our pool for this Spring, it is now mid June 2024 and we have yet to have our pool be serviced. Last week, my daughter called to see when they were planning on coming, considering it's been so long since we've heard anything. The woman on the phone was extremely rude and nasty. She basically said they service big money customers before anyone else. My daughter then asked if there was any discount to be given considering we're nearly halfway through pool season and the woman laughed and continued to be nasty to her. so even though we have planned extremely ahead, we continue to get bumped down the list. This does not sound like a fair way to treat your customers. At this point, we may have 2 1/2 good months to use our pool. I understand this is a seasonal business and I am sure they are busy, however, how are you supposed to plan more ahead than December for the summer? This is not a way to do business. I will never use this company again and will make sure all of our friends know so they stop using them as well. Extremely disappointed

I needed an outdoor faucet changed because it froze during our winter 2022 freeze. The gentleman…read morewas very polite, professional, and reasonable, considering the massive calls they were getting. Thank you! I'll be using this company again!!

I just had them over my house yesterday to fix a clogged drain and some leaky pipes under the sink…read more. They did a phenomenal job My drain has never worked as good as it is right now and no more leaks under the sink. It didn't take them a long time to do the job and charged me a very reasonable price. They showed up on time and they cleaned up everything, no mess for me to clean up. They are very professional, and I highly recommend them.

I had a clogged sewer drain. The guys ran a snake and cleaned out the drain within 15 minutes. I…read morewas told by another company the day before that I would need to replace the trap for $7,000-$8,000.

I made a call to Iovinas for a replacement part and the people who sold me the tub had suggested it…read morewas discontinued and said we would need to rep limb the hot tub. I call Maria and she said to send a photo of the broken part and in minutes she had a replacement in a different color - but saved the day. She shipped and I had it in two days! Perfect service. Also- years ago I was remodeling a bathroom and the tub was delivered from another company and installed. We kept some plastic covering on the outside so it would not get "dinged" during carrying it and installing it. So after it was completely in we removed it only to find a 2" gash in the side. I was so sad because it was too late and I thought the person we bought it from would just say we did it- I thought I would just live with it. Iovino's came out and repair it and you can't tell there was ever a problem. That's TWO times they saved the day! Both times customer service was outstanding!

We will NEVER use Iovino's again! This was an overall nightmare, and the service was absolutely…read moreterrible. It took over two months and THREE different service visits which accumulated to $600 to fix a leak! We could have put this into buying a brand new unit for goodness sake. Their billing process also had inaccuracies which we finally noticed and questioned.. then we got no answer, and they went ahead and charged our credit card without authorization! We are now having to go through our bank to dispute the charges as they were fraudulent. Just a quick word of advice - go anywhere but here unless you want a drawn out, over priced, lengthy experience...

Called them for a backed up sewer line at my business and they showed up when no one else would. I…read morethought the price was going to be super high but is was actually the cheapest. The service was outstanding as well. They put the "booties" on their boots and were super friendly. Indeed 5 star service. While they were here I asked for a price on my back flow valve testing (why not kill 2 birds with one stone) and surprise, surprise they were the most competitive too!

Chris came out the very same day we called. Instead of just going right at where we thought the…read moreproblem was, he took some time to understand our house's whole configuration, and then he solved the problem at a site that was quite remote from where the problem seemed to be. This was a far cheaper fix than it would have been if a less-capable individual had tried to "fix" the problem by going straight at it, where it was manifesting. And, by doing it same-day, our general contractor could keep working. Then, Chris explained to us the organization of our house's plumbing system. That knowledge alone was worth the price. A nightmare situation was avoided, and it could not have gone better.

Went in looking for a shed, wasn't hassled to buy anything only given information and courteous…read moreconversation. I did purchase a shed the following day it was delivered within two weeks with no problems along the way. I can't be more happy with how I was treated and would gladly purchase from this location over and over again. Great service!

The owner took half of a $60k pool down. When he was unable to install, we asked for our money to…read morebe return which he wouldn't. We then asked for the kit and return the difference. He sent us a kit with the invoice attached, which he unaware. The invoice 1/6 of the money we paid him with missing parts that were backordered. He refuses to provide any refund and will not answer our calls even we he is at his business alone. If you would like to donate money to a for profit business, this is the right company. How people sleep at night when they steal is unreal. BEWARE!

I had a water leak that required me to change bath towels every two hours or so. I called Cuccaro…read moreat about 3:30 in the pm. I spoke to a live human. I had an excellent plumber named Jim the next morning. He fixed the problem by cutting the pipe and installing a new piece of pipe. He did this in just less than an hour. The only reason I hesitate to give them a great review is I don't want them to get so many customers that they can't give me this kind of excellent service going forward. Of course I am going to give them a great review anyway. The price for the service seemed quite fair.

Had a difficult water heater installation due to the constraints where it needed to go, and lack of…read morefloor drain. The plumber was very careful and his work was spot on.

Handymen Construction laid travertine in our hallway and power room. It looks terrific! We are…read morepleased with their work, efficiency, communication, and work ethic. We have since hired them to do our master bathroom and are very pleased with that job as well!