Great customer service! I would definitely recommend them. They really work with you and are…read moreaccommodating.

Excellent communication, on-time (actually early). Took just a few minutes to complete shredding a…read moredozen boxes. Driver does wear earbuds and doesn't hear you most of time and keeps putting back in ears after each comment so guess prefers you don't talk to him. Otherwise would be a five star experience.

These people want you to get your money's worth!…read more 1. They schedule you and prepare you. 2. If you're just doing spring cleaning they urge you to get your pals to shred along with you. 3. They verify you are who you say you are. 4. Invite you to witness the process to ensure your documents have been destroyed. 5. They are prompt. It is like doing business with your favorite cousin.

I was looking for a shredding service in the Bay Area, going back and forth between two companies…read moreand I finally settled on this one. I had all my questioned answered in a timely manner and they were patient as I was trying to schedule this around my dad's availability (we're on opposite sides of CA). Shred City ultimately had a better rate for what I wanted to get done so it was a no brainer. They sent me an email to confirm the service and were able to schedule us within a few days, which was even better. My dad is closing his business of 50 years and needed to shred the contents of 26 bankers boxes. The service was completed on 2/18. The driver showed up at my dad's store, shred the contents, left the empty boxes and that was it, a super smooth process! Then I was able to call, make the secure payment over the phone and I promptly received a receipt and Certificate of Destruction. It cost $208 to shred 26 bankers boxes which I thought was fair, especially since it was a mobile service where they came to us. We have more boxes to shred at my parent's house so when my dad is ready I will contact Shred City again to handle that service as well! Great job!

luis & leo handled everything with care , made sure everything was secure , and finished very…read moreefficiently.

Superior communication by everyone I dealt with. Old school…read moregreat customer service. They were trustworthy, kind, prompt. We rented a storage container for our cabin remodel. It was a seamless process! Our driver went above and beyond to help us. Would highly recommend this company

They were so nice and helpful. I needed some card board for my daughter's school project and I was…read more willing to pay but they let me have it for free. Just their costumer service in general was amazing. Thank you!

It's usually a pain to go all the way here, but I can't stand that the city won't take paper and…read morecardboard recyclables from apartments. Or the apartment owners are grinches or something. I usually go very early in the morning and the amount I recycle from our small household doesn't warrant payment. It takes me about five minutes to drive right up to the small dumpster as close as I can, open my trunk, and the throw in all the little papers and cardboard pieces. The employees usually leave me be, and they will come out and help me unload my trunk on occasion. I'm guessing if I tried to get money for recycling, my experience would be different. The address says it's in Modesto, but it's basically in Ceres.

This is my third time using Shred City. They are very organized and…read morehave great customer service. Amber was the first contact, very friendly and connected me to Rita. Rita answered my questions about scheduling an appointment in Fremont and estimated prices for my four large bags of documents. She explained that the person picking up the bags would determine the actual price based on the size. The pickup was scheduled between 1pm-3p same day. I was very happy about that. The driver, Daryl arrived on time and was very helpful. He emptied the bags into the barrel and wrote up the sales receipt. He did a great job, nice guy, the bags were very heavy. He didn't need any help. I highly recommend Shred City. I will continue to call them for their services. Thx, Ron & Margo

Employees go above and beyond. Been out here sitting in my car on a hot day in the business parks…read moreoff Durock Rd on break from work, and on more than one occasion, the same employee has brought me water and Gatorade and snacks. He was not seeking recognition at all but I think he deserves some. I wish I knew his name. Hopefully this finds its way to his boss because this guy should stick around.

Great service. Very friendly customer service and always helped with a smile. This service helps…read morebenefits the park for special needs children.

They are rude and discriminate to clients like LGBQ. They promoted the guy who seriously offended…read morethem, because he was the boss' son. Discriminate to Veterans, the boss will yell and scream at everyone and force PTSD meds to be changed. HR just sweeps it under the rug, even with several employees complaining. They find ways to not pay you, this is worse than any job has ever done before. They know they are breaking Federal laws and don't care. They nit pick on uniforms they provide. Except if your family, then it's whatever you want. I would have been in serious trouble if I played VR when I was supposed to work. Pictures wont upload for some reason.

We have been with MoCal for approximately 5 years. At the end of our maintenance contract and…read moremachine lease I was given an invoice for $2500.00 + tax (see attached). I have with other companies in the past did a machine buyout. Not my first time doing this. In all previous cases the buyout amounts have been below $1,000 dollars and has always been an odd amount. So right away I questioned the payoff amount. I called US BANK Equipment Leasing and asked them for the Fair Market Value (FMV) payoff amount. (In all my previous payoff experiences with other copy machine maintenance companies I have always done the payoff directly with the equipment leasing company, which was also a red flag). The representative told me my payoff amount is $963.88 and she also put me on hold to confirm this amount with the payoff department. This was the correct payoff amount and I paid over the phone and you can see my emailed receipt with correct amount. I told MoCal this was unethical and might be illegal as my equipment lease states I would pay FMV at the end of the lease. Why would they be charging me almost 3x the confirmed payoff amount...... I asked for a written response from the owner Tom Adrian. A week went by with no response. After a week someone from US BANK Equipment Lease called me because Tom Adrian wanted them to tell me they made a mistake. I told the representative two of their employees from two different departments confirmed the $963.88 was the true amount. She told me this amount was correct, but there is also other FMV amounts. I told her this was not my first time doing a buy out and was never given different amounts. She told me well, we also have an amount of 2,873.46. Then I asked her why would Tom Adrian charge me 2500.00 + tax.....? She did not know why they invoiced me that amount. I expressed to the US BANK representative I feel they were covering up the unethical behavior of MoCal. Even though I specifically requested a written response from Tom Adrian he tried to call me, which i did not take as I wanted a written response. email received 09/15/2020 below: Jacob, I am not going to get into an email discussion regarding the US Bank buyout. US Bank quoted you the incorrect buyout on your lease. The FMV buyout from US Bank should have been $2,873.46 + tax not including payments owed and maintenance owed. I received information from US Bank explaining their mistake and conversation with you and it is their loss and your gain. If you want to discuss this further, please call me. I will no longer discuss this via email. Thank you, Tom Adrian General Manager Below is my email response to the above email 09/16/2020 "US Bank quoted you the incorrect buyout on your lease.(from above MoCal email)" They did not give me the wrong buyout amount. The representative that called me told me that I was given a correct amount, but there can be other fair market values, so they claim. I let her know I have done multiple buyouts on machines and never was given or told there are different FMV amounts. She did not dispute this. We had a long discussion on the phone about why they thought there could be different FMV for the same machine. I asked her if she had ever heard of a payoff FMV that was and even number like 2500.00. She had not and did not know why I was billed 2,500.00 + tax. I also asked her where the original representative got the first amount? She said well that is also a FMV for that machine. Your statement of "it is their loss and your gain (from above MoCal email)" is a false statement. SO, THE AMOUNT WAS RIGHT. The first representative I spoke with even confirmed the payoff amount with the payoff department. I asked her, so what you are telling me is both employees from two different departments made the same error..... doubt it. She had no logical answer to how two employees came up with the same FMV payoff amount and she reiterated that $963.88 is also a FMV. This is dishonest and I told her they are trying to cover for MOCAL. "The FMV buyout from US Bank should have been $2,873.46 + tax not including payments owed and maintenance owed.(from above MoCal email)" The story even gets fishier when you consider you billed me 2500.00 + tax. Why did you charge me this amount if it was a larger balance? Its because after getting caught you and US Bank fabricated a new amount that would fit your narrative. Even when I asked the US Bank representative if I were to take your statement as being factual that the true amount is 2,873.46 + tax why was I billed 2500 + tax? She had no explanation. I have spoken to two different local copy machine maintenance companies and both state the FMV does not change confirming my previous buyout experiences.