"Do it yourself" is their favorite thing to say even when they are wrong! I tried to send two…read morepackages off and I needed a label. I bought an envelope and I was told to fill it out despite getting a label printed then the lady told me it wasn't even necessary...

Terrible experience today due to rafas terrible management skills. I am coming far and Rafa had…read morescheduled my family and I an appointment knowing they are already filled and can't even take any pictures for passport. He never disclosed this information on the phone as I would've just stayed home. Rafa needs to get it together and actually step out of the back to see what's going on to address customers. When I asked to speak to him he just popped his head from the door couldn't even walk up to me face to face very unprofessional and lazy on his part.

AMAZING and quick service I came in for a passport and got everything done in less than 25 min…read morestaff was super friendly and attentive their energy was super inviting which helps not being afraid to ask questions Walk in welcome make sure to check the website for further information 01/27/2026

The staff was rude and unprofessional. When I walked in, they made eye contact but didn't greet me…read morejust looked back down. It came across as a very uneducated and disrespectful gesture.

I was sent to this location from the Redlands branch.... I'm trying to renew my passport... each…read morebranch gives me a little bit of information... but mostly a run around....today the young lady Wasn't much help.... I went early so no problem parking.... No line at this time of the morning..

I had a very frustrating experience at this USPS office on 3/7/26 around 12:20 PM. I waited in line…read morefor about 35 minutes only to leave without getting anything done. The older white lady at the counter was moving extremely slow, which is clearly part of the reason the line was so long. When it was finally my turn, she ripped the label off my package and told me I had to purchase a new label because I wasn't shipping Priority. Instead of simply telling me to write my information directly on the box, she removed the label and forced me into a situation where I had to buy another one. I use USPS for all of my shipping, but this experience was very disappointing. The lack of customer service and basic communication was frustrating. I will not be coming back to this location again. Who's ever in charge needs to address this asap!

I want to give Daniel, the supervisor at this USPS location 5 starts because he went out of his way…read moreto deliver my packages himself when I was frustrated about the status of my delivery and thought it was not an accurate update, he investigated the situation and reassured me of its accuracy, and i appreciate that effort. I was wrong about what I believed as well. He has handled every inquiry or concern I've had with attention and compassion, and went the extra mile to fulfill his service and to reassure me. Thank you Daniel.

This US postal office isn't my go-to location. It's dirty…read moreand rundown. Service is meh. It's like if everyone hates their jobs and it shows in the service or lack thereof. So, I recommend avoiding this location and taking your US postal needs elsewhere.

They have a drive thru mailbox ... which I love on days I just want to mail something…read more.. They have at least three people working behind the counters so the lines go quickly... Plenty of parking...

We,(neighbors), haven't got out mail in over a week! When my husband saw the postman delivery a…read morepackage, he asked about the mail. The postman said the mailboxes were damaged so we had to pick up our mail at the postman. No notice, no postcard or any other information was given to anyone. My husband went the next day and the postal clerk said it must have been fixed because there was no mail left behind for that route! So we're is our mail?!?! It's been a week. Apparently the neighborhood didn't know what was going on and were knocking on each other's doors. So we're is our mail?!?! I called the post office today and the message said the are closed but but the website said it was open till 1 pm on Saturday... it's noon.

One of the few post offices open on Saturday. Had important packages to get out to some wonderful…read morefriends. It was organized clean and not too crowded. PO Boxes in the lobby apart from the service desk. Mailing envelopes and boxes, gift cards and festive holiday packaging available.

Well...just to warn everyone it can get worse. Finally moved out of San Bernardino, paid to have my…read moremail forwarded to my new address. Never received one piece of mail, and yes I know they don't forward 3rd class mail. Had to call my new post office and this one. They blamed the new post office, but the new office said. I can give you mail that has never been sent here. Very true. They never fix anything. Mail is lost, oh well. Not helpful at all. The worst.

I'll try to keep this short and sweet as possible. I've had two wonderful back-to-back experiences…read moreat this UPS location, and both truly meant more to me than the staff probably realized. My first visit was on 11/08 with Christina or Christine, I wish I remembered her name perfectly because she was incredible. I live with severe agoraphobia, and that day I was also mailing something very emotional. I was overwhelmed, anxious, and apologized for being a little scattered. She showed nothing but patience and kindness. We ended up having the loveliest conversation while she helped me through the process, and she genuinely calmed me down. My second visit was today, 12/1, with Samantha, and once again I was met with the same warmth and compassion. Lines are very hard for me, especially knowing people are waiting behind me, but she made the whole experience feel easy with simple conversation and kindness. Not many people truly understand agoraphobia, but both of these women treated me with such grace and zero judgment. Their kindness mattered more than they'll ever know. I am incredibly grateful for them and for the care they showed during moments that were very hard for me.

Did not accept my package due to "not being able to ship lithium ion batteries" called a sister…read morestore and confirmed that is not true . The sister store accepted and shipped my package with no issues....People need to learn and adapt to their policies and stop giving people the run around.

This Location is very slow computers crashed or system failed made me late wasted my whole lunch…read morebreak, thanks!

When I called the Loma Linda Post Office with an urgent question and request, I was immediately put…read morein contact with the Postmaster, and she was so wonderfully helpful. She kindly, quickly, and efficiently took care of everything for me. Thank you very much indeed, Postmaster!

I had to drop off a package at ups i found out after talping my box and seeing the shipping return…read morelabel lol totally my fault. This building is beautiful, historic building, appears to be downtown by transportation hub. Lots of ppl who using public transportation for work, great hustle and bustle. The old gentleman was pleasant and made me laugh after he pointed out UPS NOT USPS LOL. The parking is dangerous, cars are swiping by at high speed, big busses and trucks not a safe parking location. Stay safe coming here.

Staff is kind and always helped me with my stuff . I usually have my stuff labeled and just drop it…read moreoff and get a receipt so haven't had any issues

This is probably the best post office in the world. It is beautifully made no lines peaceful…read morecustomer service excellent location is good. They need to be the model for all post office in the United States at least California. No long Lines, no waiting , do all post offices only have 1 Clerk at a Time ? Thank you Mi Mi, for your Great Customer Service Skills.

This is my favorite post office....there are two people that run the front end....both of them are…read moreso friendly & efficient.. they get you in and out quickly.. they are very knowledgeable and always helpful... I don't use the other post office here in town it's like night & day..