I would give you 0 stars if I could. I will never fly your airlines again. We all missed our connecting flights due to mechanical issues. We were told it was weather related after we were told it was mechanical. We had to argue for meal and hotel vouchers. Your customer service is non-exsistant. read more

Customer service /baggage check in wasn't welcoming at all. Such as not smiling, not helpful, uninterested and disengaged, like they had hangovers. Mr. Nelson and Ms. Nyamara. Instead of placing my bag on the belt, Mr. Nelson threw it on purpose. read more

Cabo San Lucas to PHL 11/23/19 - WORST travel experience of my life. A 2 hour delay in Cabo, a rude gate attendant, a rude flight attendant (who also lied), a missed connection in Phoenix because they are more concerned about their on-time percentage than they are of their passengers. Our (6 hour later) connection to Philly showed no open seats, however, when we took off, their were a good 40-50 empty seats on board. No doubt due to be occupied by others who missed their own connections. An extremely rude gate supervisor in Phoenix who actually tore up boarding passes for a couple who had been granted a seat change by another attendant, and forced them to take their former crappy seats. Who also harassed my girlfriend for rolling her own bag down the jetway after volunteering it for check in. Then to top it off, since we had missed our pickup in Philly, they gave us a voucher for a cab service to take us home. Upon arrival in Philly at 5:30 am, we found that no such service even existed, and after unsuccessful dealings with more American employees, we managed to find (and pay for ourselves) another service to take us to our destination 50 miles away. I'm done with American. It's Southwest from here on. read more

Priority access means nothing to American Airlines. They closed the first class line and were very rude to aadvatage members. read more

American Airlines - Airlines Near Me - Baltimore, Maryland

Delays and lack of info given as stated by previous review. A big fan of row 7 on the MD-80s. Flight attendants were huffing and puffing to folks seated there because they didn't know about the lack of storage space under the seats for this particular row. I've seen other AA flights where the attendants would save the overhead bins just for passengers of this row. Didn't see it on either of these legs and the flight attendants showed frustration having to explain it. Well, save the overhead bins for this row and it won't be as bad. ;) Can't wait for these old planes to be swapped out, definitely showing age. Not the most comfortable and still quite noisy. read more

Used to like American Airlines in the past now it's just not for me. They got greedy with the seats. They don't allow your traveling partner to be next to you cause they want to squeeze all the extra money. I think today is the last time time I will be flying with them today. Never again like spirit and united. read more

My checked bag was lost ("misplaced", as the baggage claim rep. corrected me) on a flight from Phoenix to BWI, while in the custody and "care" of American Airlines. This was 6 weeks ago. Since then, I've intiated 5 calls, spoken with 9 different people at the airline, filled out 3 baggage loss claim forms, had to describe to everyone with whom I spoke the description of my bag and it's contents, accumulated no less than 3 hours of hold time on the phone and still have gotten nothing from the airline except two apologies and a lot of blame. I was told it would take 4 - 5 months to resolve my matter (Yes, you heard me rigbt, 4 (four) to 5 (five) months). I would detail my entire frustrating experiences here but I'm sure your imagination of what I endured would not be too far from the mark of accurate. My experience has been AWFUL!!!!!! read more

Now I know why we typically fly Southwest. First scheduled flight this morning CANCELED. Rescheduled flight that was 6 hours later is now AN HOUR LATE. Highly unlikely we will catch our connecting flight. Wasted day of vacation... read more

I will never fly this airline again! They didn't assign a seat for my minor child, blamed me for the glitch, were rude when I tried to call to fix it and ultimately said all of the remaining seats together were for elite passengers and cost extra money. Thanks for nothing Susie the supervisor in Texas. I guess I'll explain to my minor child that money is more important to American Airlines than keeping kids with their parents. Great lesson. read more

I paid $140 to upgrade from AA's Basic Economy class to Regular Economy for a flight from Philadelphia, PA to Zuerich, Switzerland. I then chose our two seats from PHL to ZRH on line, but wasn't able to choose seats on the return flight from ZRH to PHL. The seat map on this flight showed NO FREE OPEN SEATS, but more than 40 available seats for an extra charge. I then paid yet an extra $160 for two seats on the return flight. Seats on this flight should have been available, especially since we upgraded to Regular Economy for $140 previously. AA has perpetuated these unfair and outlandish charges for basic amenities, and I will never fly on this airline again! read more

They went above and beyond for us where Hotwire didn't even bother to give us a heads-up. Thanks to them, all we had to pay was a $100 cab ride from Baltimore to DC (not their fault). read more

Fantastic! I had a rough and stressful trip but not because of them. Hurricane Michael came through and cancelled flights in my connecting city! They worked vigilantly to get me where I needed to go on-time! Trip back was smooth and even better when I discovered a treat from the counter person...upgraded at no extra charge to an empty row of THREE seats! I was able to relax and spread-out a bit! On the next flight, I had another upgrade! Thank you! What a great experience and next time I fly...American, it is! read more

On June 5, 2017, my wife, son and I were passengers on American Airlines flight #715 from Venice, Italy to Philadelphia, Pennsylvania when my wife was physically grabbed by an American Airlines flight attendant. The incident was recorded on video and I have posted it on my FB page. Under no reasonable circumstance should a flight attendant ever physically grab a passenger. The flight attendant continued to harass and threaten us for the remainder of the flight. She wanted the video deleted and she claimed it was illegal for us to take pictures or video on a plane. She stated that the police would be at the gate to arrest us, that we could be fined and/or imprisoned, that American Airlines management would be waiting with the police, that she had the full support of the flight crew, that she had the full support of American Airlines management and other such similar threats. She said all of this would happen when we landed unless we deleted the video. We chose to keep the video. We were met at the gate by one American Airlines' manager (no police) and he was apologetic and friendly but in no way does that rectify the events that occurred in the air. At no time were we ever belligerent, offensive, rude, physical, abusive or aggressive. While the entire flight crew was much less than anyone should reasonably expect, this one particular flight attendant stood out for obvious reasons. This incident crosses the line of professional conduct. I guess we can be grateful that we were not kicked-of the flight and left in Italy or beaten while being removed from the plane. Many of the Airlines need a lesson in customer service but American Airlines is the biggest offender of the group. L read more

C1-gate agent now present. Can she be any less friendlier? Generally speaking, a smile and a hello from a customer who has been standing at the counter should at least be greeted with a smile. 1 hour and 14 minutes before departure, no seat and no agent at the new gate, C4, to make sure I actually have a seat. Now the agent who appeared for Gate C4 knows a thing or two about customer service. She explained the delay, greeted the customers, and smiled. read more

My husband's childhood friend was murdered last week. We bought plane tickets yesterday to attend the funeral in Miami. The security was going extra slowly - the TSA precheck wasn't open, and only one security line was operational. I finally made it to the gate right when they were about to close. Alex was a few seconds behind me because he had our luggage. The American Airlines employees shut the gate in our face. I was LITERALLY BEGGING them to wait just a few more seconds, I told them we needed to make it to a funeral of someone very close. They just laughed at us (I guess they assumed I was lying), and told us to get on the next plane, which would get there after the funeral. The plane was still there, it hadn't left, but they refused to let us in. There were about 6 (!) other people who were there with us - thad also missed the plane because of the holdups in the security checkpoint. Why couldn't they wait just three minutes with closing the gate? The plane would have still left on time or a few minutes early. There was no humanity, no empathy shown by the 4 employees there. We asked about getting us rerouted so that we would make it there before the funeral, but they offered us options that were prohibitively, ridiculously expensive. It's appalling how there was an instant attempt to cash in on other people's heartbreak and grief. We left, completely devastated, but decided to try again. I asked for a manager at the front desk. Before even calling the manager, the lady at the check in desk was able to get us rerouted so that we were going to make it on time to the funeral, and without an extra charge. read more

I traveled to Punta Cana and I was in a soft cast. The airline personnel were so accommodating and made sure there was a wheelchair at every gate for me. They also changed my seats so that I wouldn't have too far to walk when I boarded each flight. Thank you Anerican for your excellent service! read more

You should be ashamed of yourselves. I hate flying to Charlotte because every time I get on the runway I have to sit because Charlotte is to busy. Your on time record is fake and I will not be using you any time soon if you don't fix Charlotte! Dean Teague. 4436846542. read more

American Airlines worst baggage deliver of any domestic airport in the US. Over 40 mins constantly from arrival at gate to luggage delivery and Priority luggage tag means nothing. Shame on AA BWI, always terrible experience. read more

Most unreliable airline in the world! Nearly missed my daughter's graduation since they cancelled my flight less than an hour before take off. Reason given was "we don't have the crew". If you don't have guaranteed crew, don't schedule a flight! I ended up having to buy a Business Class train ticket to get me closer to my destination to where family members could drive me to graduation. Still, lost one day of expensive hotel and instead of having relaxed arrival to this important event, got there frazzled and stressed. I will NEVER fly American again. read more

Absolutely horrible. Customer service was pitiful and unhelpful. If you're looking to get stuck in an airport for a12 hour delay for a 1 hour flight choose American. Makes me sick a company could be ran so horrendous. read more

If I could give them a zero I would. Spent 10 hours on the same plane because the lost track of our plane after a diversion. After that at 11:30 they decided to cancel the flight, because they wanted the plane back in Charlotte. That left 150 people stranded. I have flown for 11 years and have never been treated like that ever. Avoid flying them if you can! read more

This airline is starting to really drive me crazy. I fly these idiots all the time and the delays, cancelations, maintenance issues are becoming a daily experience. How does the world's largest airline screw up so much is beyond me. It's very unfortunate that we are loosing options with all these mergers. If I had another option I would choose it in a heartbeat. read more

I check in outside on the curve for the first time and the guy kept asking me for a tip he probably asked me about 4 times. I just felt that it's rude to ask for a tip like that. read more

As a frequent flyer of various airlines and as a Travel Coordinator I can confidently say that Ameican Airlines has the worst Airline Service and and Customer Service by far. Here are my top 3 occurances. They have failed me on multiple occasions with delayed flights, boarding the plane knowing they are going to hold us in there for 2-3 hours sitting in a plane with stale air and no sense of setting a comfortable atmosphere. Another memerable failure is when they announced there was a mysterious delay in departure (mind you I had to catch a connection in Europe to go to Garanda, Spain where I had a friend waiting to pick me up). After a few min for the next hour or two every asked what was going on and they had NO answer for us! That is ridiculous. I missed my connection and arrived in Granada 5 hours late! I had to take the bus to get to my destination as my friend was no longer available to wait for me. Most recently, I had to contact AA to fix my ticket because two friends and I are attempting to travel together and an innocent mistake was made on a reservation. When I called customer service the first time, they man was very helpful and willing to make the simple change of fixing the departure flight. However, I had to call him back to get the record locator number to proceed. Then I spoke with a different lady who didn't waste any time being rude. Her hello when she answered the phone was even rude. Tired talking to her but she always cut me off, so I asked for the supervisor. She wasn't anybetter. Lastly, I spoke with a manager who too was rude but more willing to make the exchange at a cost. Really? You've got to be kidding me. The first rep I talked to was willing to do it all so simply and swiftly at no cost. This is my very last purchase/flight with AA. read more

Is there anything this airline won't charge for? Want headphones? $5. Baggage fees. More fees to reserve a seat. Give me a breAk. Or better yet, give me a ticket on Southwest. read more

"Total BS. I am a big business traveler but have not flown much on American until this last trip. I certainly would not fly American again nor trust the cost stated on AA.com. Total bait and switch. Disgusting." I purchased four round-trip tickets to the east coast (from LA) for $2500 for my family, and although I was a little frustrated about the price, I know flying at the holidays is always an expense. I purchased the tickets 2 months in advance. When I went to make my seat assignments online, I was not able to get any seats together unless I paid an additional $59 per ticket each way. I called American Airlines and said "Could you please help me with this? I want to either not purchase my tickets or get a couple of seats together. I do not want to pay the extra $59 per ticket each way, as that would be a total cost of $740 per ticket for each coach domestic ticket which is ridiculous. I was told that the phone attendant could not give me seats over the phone, but it would not be a problem because we were a family traveling together who paid for full price tix, so when we got to the airport they would be able to at least put us into a 2 +2 situation. I asked again "are you sure that can happen?" Yes I was assured that would happen. I called back three weeks later to see if any additional seats together were available for us to reserve. I was told that even though coach seats were absolutely available, I could not get any seats together unless I did in fact purchase extra seats at $59 apiece each way. I said that sounded a bit ridiculous, and the agent again assured me that when I got to the airport they could put us together. Well I am currently at the airport, and they are not putting any of us together, and we are in all in middle seats for both legs of our journey. I called customer service after the attendant at the airport told me he would not help us. When I called customer services be Michelle Morgan politely told me that she felt bad for me that I got the impression that they could ever seat us together. Michelle, I "got the impression" that you could at least find us two seats together because I was told that on two different occasions when I called into American Airlines. Total BS. I am a big business traveler but have not flown much on American. I certainly would not fly American again nor trust the cost stated on AA.com. Total bait and switch. Disgusting. read more

I avoid giving negative reviews; But I have had 1 too many bad experience with American Airlines. Maybe it was because of my destination flight (won't say where). All 3 times I took them the staff were very rude and seem to Not want to be serving on the flight. The last time was ridiculous, my flight was delayed because of a broken seat. read more

American Airlines continues to disappoint. Their flight attendants and gate agents use passive aggressive tactics to smile in your face while holding up the middle finger. They all seem like they hate their lives and jobs. They definitely don't like customers. Customers have no recourse for airlines mistakes. I purchased roundtrip tickets and upgraded (using my advantage miles) to exit row seats because i'm 6'5" and need the extra space. Someone my height cannot sit in the regular seats without encroaching on either side of the seat, its very uncomfortable. I checked in via mobile at 4AM and everything appeared fine with the correct seat. When i checked in at the kiosk in the airport using the qr code sent to me, initially the exit row seat was shown to me and then a message popped up saying my seat had been changed. The agent at the counter said she could do nothing about it but the person at the gate could. I made it to gate A37 and when i explained the issue, she immediately started implying that i did something wrong. She first said that it appeared i changed flights, then she said i didn't actually purchase the upgrade. She also said the qr code on my phone could have been created by anyone, implying i fabricated it. Huh? None of the Agents or people i talked to wanted to help. All of their answers were to try to get rid of me and push me along. The Agent at Gate A37 was the worst, using passive aggressiveness to imply i was wrong and get rid of me. When i found the email for my seat upgrade, i went back to the counter. She said she didn't have time to help me, the seat can't be changed and the charge would be reversed. I'm 6'5" its not about reversing the charge, its about me purchasing an upgrade for a seat out of necessity and the Airline changing it at the last minute for no reason and thinking that money is going to fix it. Both flight attendants looked at me as if i was just complaining and the male attendant looked at me and said "I don't make the seat assignments, so what can i do, nothing" and then he walked away. They want you to get angry so they can then say you're unruly and really refuse to help you. No one cared that my knees are bad and the long 3 hour flight would hurt. No one cared that i purchased an exit row seat and it was changed. no-one wanted to help and my miles that i used are gone. American Airlines does not care about customers read more

Literally the worst airline I've ever traveled with. Not only was the service mediocre, the plane itself was extremely out of date. I flew from Baltimore to Hawaii and the plane had tvs that were scattered all over the plane playing a movie and then a tv show that no one heard of. In addition to that, the tv kept cutting in and out and the headphones did not work. I got four different headphones and none of them worked. For that long of a flight, they need to accommodate their guests more. Absolutely would not recommend them to anyone and will never travel with them again. read more

Horrible, horrible airline to fly with. We are using our miles and canceling our airline credit card because we dislike them so much! My husband has multiple mobility issues and every time we fly, I order a wheelchair in advance--a large wheelchair as he's a big guy. So we used our miles and flew first class to Key West, and a very nice employee called the night before our flight and confirmed we reserved a wheelchair. She also recommended that we notify the flight attendant that we had a very tight connection in Miami on the return flight, so they could have someone waiting with the wheelchair to whisk him to our connecting gate. We did exactly that but as we were getting close to landing in Miami, the flight attendant told us we would have to wait for everyone to deplane and then we could get off. I commented, "so you are discriminating against him because he is disabled"? And she came up with some BS reason. But I told her that people in the front of the plane normally get off first and that is what we would be doing. She said I could take it up with the Captain, which I agreed to do. But then, I thought, screw this, he can walk--albeit slowly with two canes, so I told my husband he would walk off like everyone else. Now he really did hold up the line because he was walking. Had they just met him with a wheelchair as they are supposed to do, this would have been much less of a fiasco. They finally got the picture and someone put him in a wheel chair. Why do they discriminate against people with disabilities? Instead of making life easier on those who are already at a disadvantage, American Airlines throws more road blocks in the way. Their awards program would be better named the DISAdvantge program! Similarly, check out the recent news story about an Autistic girl and her family who were kicked off a United flight (now merged with American--one in the same!). http://video.foxnews.com/v/4229318764001/autistic-girl-kicked-off-plane-family-to-sue/ I really think they are breaking ADA laws and wish the government would look into it. Maybe a bunch of us could start a class action lawsuit!!!! read more

Everyone seemed friendly at the airport. Check-in was a breeze and the lady was very helpful. I pretty much walked up, and handed my ID and she did the rest. Easy cheesy! I just need to take advantage of an oversold flight which they all seem to be read more

Doug Parker 7 July 2019 P.O. Box 619616 DFW Airport, TX 75261-9616 Dear Mr. Parker: Today two passengers were "denied boarding" on your airlines 3:25 flight from BWI to Dallas. Both of the passengers who were not allowed on the plane were federal agents traveling on official US government tickets, and both were traveling for work at the Southwest Border. I was one of those passengers. Your flight was oversold. Your staff asked for volunteers and paid $1000 dollars for volunteers, but in the end, only the two federal employees were not boarded. We were, naturally, the only two that you could not give us money or vouchers. We were simply told "sorry." To say this was infuriating is not sufficient. I was traveling on Sunday to meet agents that work for me on the border. Your airlines actions prevented that. I was not traveling for fun or vacation, I was traveling on your airline because YOU bid on the government contract and won. I had no choice in airline; but, when there was a problem, I was the one left behind. I firmly believe that this was a debilitate action: we were the only passengers you did not have to pay for bumping us. Your staff offered us nothing: no vouchers, no payment for parking or rides, no meals, no upgrade on the next flight--nothing. We both wasted hours in the airport and now I get to get up at 0400 in the morning and try again. I will do my best to identify the governmental agency that awarded you this contract and protest this treatment in the strongest terms. The word among federal employees is out: fly any airline other than America. Sadly, because of the government contract our freedom of choice is often taken away. If you do respond to this letter, please don't bore me with meaningless and empty apologies. I travel over 200k miles a year, I know how real airlines respond when there is a problem and passengers suffer. read more

Got bumped from another Airline and American Airlines to the rescue. Very helpful, baggage fees minimal compared to others with very upfront and honest pricing. Airport and airplane staff very friendly. Coach seating very spacious and comfortable. read more

I use them for my frequent flights to MIA. They are usually the cheapest coming out of DC area for a non-stop flight

DO NOT USE THEM! I flew with them and they have a lot of delays which causes you to miss your connecting flights! I missed 2 connecting flights because of them, causing my trip home to be a 2 day process! They do not compensate well at all and they all have an attitude! I had to buy a train ticket to get home! I'm so done with AA! STAY AWAY read more

I purchased these tickets on December 20th for a Christmas present for my Wife. Today, 7/23, I called because my wife noticed we weren't getting in till after midnight, and with our kids it's to late. So I changed the flight and paid over $400 for the change. When they emailed me my new itinerary I noticed that our departure time has change to 5:03 am from 6:45 am, an hour and 42 minute difference??? I understand times change, especially when you book them out ways in advance, but an hour and 42 minutes??? And the only notification for such a huge change is an email back in June? I specifically picked this flight because it gives our babysitter enough time to be able to get to our house and can have a full day in key west. When I called your customer service, the only option I had was to change it so I wouldn't get in till 3:40 in the afternoon or stick with what you gave me and figure something out with a different babysitter! I find it simply amazing that your organization makes that drastic of a change and your customer service basically says "Oh well those are your choices", yet you nickel and dime us customers when we have to change something! read more

We have had the worst experience with them, my girlfriend who had an emergency in Puerto Rico with her father, was trying to purchase ticket, but by the time we finished purchasing a $470.00 ticket we finished paying $555.00. OK whatever, so now she is in Puerto Rico and needs to change her return flight to a later date so she can bring her father with her back to the States when he is released from the hospital. So she called to inquire about it. They said it is $200.00 plus the price of a new ticket. Not ever going to travel with them. read more

I just returned from a trip to San Juan, PR. I was a loyal USAIR customer and this is the first time I used the new "American Airlines" and regret not flying another airline. On my way to PR the first flight from Harrisburg, PA to Philadelphia, the plane was delayed on the runway for over 1/2 hour for no apoarent reason. I arrived to the gate for the second flight (Philly to San Juan) 5 minutes late and they had to re route me, arriving to SJU 4.5 hours late. I paid for a preferred seat and they have not credited my credit card. On my returned, I paid a ridiculous amount of money for a seat upgrade. After I boarded and was seated, the gate agent came with a new boarding pass and told me that she needed to change me to a cheap seat because a blind person was a service dog needed my seat. When the lady came, she was not blind and was "partying" during the flight with her companion. Today I called for refunds for my seats and the process is so overwhelming that took all my energy away. If you have the option of travelling using another airline, I'll recommend you do so and avoid the terrible service the "new" American is providing their regular customers. read more

The staff was rude they made mw pay to check my bags in while they offer free for others they set me next to a man that kept rubbing on me and they did nothing to accommodate me read more

Ridiculous. I purchased a one way ticket for more than $300. A few days later, that fare had dropped $35. I know American is NOT Southwest but I called Customer service anyway hoping someone would be kind enough to refund the difference or-offer a free checked bag. NOPE-$200. change fee is what was offered. If Southwest flew this route I would not be forced to fly American! Way to be "American"! read more