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    Delta Air Lines

    2.4 (94 reviews)

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    Gary H.

    Delta Air Lines is awesome here at BWI. They've always been so professional, pleasant and prompt. The gate agents, ticket agents and flight crew of course. There can be some lines at check-in if you need to drop a bag. I wish they had the kiosks for that. If they do, I may have missed it. I'm flying international so I prefer a human anyway.

    Erick W.

    Delta consistently hits it out of the park in my experience. They are friendly and helpful with their service and reasonably priced for the places we fly with convenient flight options that deliver us the places we want to go safely and on time.

    Check in
    Giselle H.

    Carol at the counter, was amazing and extremely helpful and kind. Kudos and thank you very much for assisting and being super professionall

    Delta gate D29
    Khashy V.

    We arrived at 11am for our flight from BWI to Atlanta on our first leg of our trip to Barcelona which was scheduled for 3pm. When we arrived, the flight prior to ours scheduled for 12pm was still boarding and according to the gate attendant who was checking in passages was full. Once everyone was boarded, they started calling on the intercom for a group of passengers that had not shown up or ever arrived before the plane took off. Before closing the doors, I asked again if it was possible that we could take this flight since we now knew that the plane would not be full. The person at the gate curtly stated, NO! We sat in the terminal by the check-in counter for 4 hours and listened to the woman at the counter complain about the customers until 12:40 when she finally left the desk! It's amazing that even though there were 4 passengers sitting directly in front of the counter, she was comfortable talking about issues that should have been private! The next flight at 3:10 was overbooked and we were asked at check-in if we would consider changing our flight time to an earlier flight, at the time I did not think we would be able to get to BWI 4 hours early, but as it turned out we did. I can't understand why not add two passengers to a flight where seats are available and allow those who Delta overbooked for the later flight to board! I will say though, the woman at check in upon our arrival to BWI was a pleasure! So kind!

    2023 AAU Junior Olympics Games

    Re: The BWI crew I wanted to acknowledge a group of outstanding ladies that Delta Airlines is luck to have employed there. My son has been running track since the age of 6. He has qualified for every Junior Olympics games since then and my husband and I have been fortunate to travel all over the country every summer to participate in these games. Now 15 years, he is ranked 6th in the country in the 100m & 200m dash. His dream of winning a national title almost came to an end because of a mistake done by Delta. On Saturday evening, I was notified that my flight the following day would be delayed, which would cause me to miss my Detroit connection to Iowa. I called Delta and was rebooked on AA to Chicago and then United to Iowa. When I arrived at AA desk on Sunday at 3:53 am for my 6am flight-the representative was able to see both my son and myself on the reservation but was only seeing payment sent over from Delta for me and not my son. The AA representative reached out for assistance with her Helpdesk while I was on a chat with Delta. I was given several confirmation numbers & ticket numbers from the Delta agent but nothing worked. At 5:33 the AA rep said we can no longer get on the flight and we should head down to the Delta counter. On the brink of tears Ms. Alecia was directing line traffic and ask how can she help me. I explained what was going on and she immediately said, "don't worry we will get you guys to Iowa today!" Unfortunately, that was easier said than done. For the next 2 HOURS we looked for any flights from any airlines to get us to Iowa but being a Sunday and Iowa as the destination it was not looking promising. During that time Alecia was able to connect to a Delta rep over the phone and after about 40mins of searching she was able to put together a flight from BWI to Detroit, then to Houston with a final destination of Omaha, Nebraska. Arriving at 10:30pm and then driving 2 hours to Iowa so my son can make his race the following morning. That Ms. Good was a horrible option! How do you travel all day and expect for a 15 year old to be well rested to run 200meters the following morning? However, that was our only option. We were booked on that flight and walked away defeated. About 10 mins later, while in the AA line-Ms. Alecia came running towards me saying we got you, we got you! She literally grabbed my suitcase and started running back to the Delta counter. Alecia reached out to her team for one last "Hail Mary." Felicia & Veronica had joined the mission and these ladies were able to get us to Atlanta then Iowa. Getting in at 6pm-enough time for my son to be rested for the next day's event. All I could have done was to hug Alecia in tears. I had no words as I sob with relief. She truly cared about getting my son to the Junior Olympics and did everything in her power to make it happen. Her persistent and dedication to helping others is not something that can be taught-it is an innate. She is genuine and truly tries to help others. Delta is very lucky to have someone like her because she is the ONLY reason that I may even consider flying Delta in the future. She made a difference in my son's life. As of today he advanced to the semifinals (top 16 in the country) in the 200m. And the finals (top 8 in the country) in the 100m. Thanks Alecia!

    My return trip ticket.

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    I love seeing that Delta airlines terminal at Baltimore airline.My closest airport for my Destination

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    Page 1 of 3

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    Spirit Airlines - $100 for a CARRY-ON is ridiculous!!!...but it's ok... Your purse can fly free! :(

    Spirit Airlines

    1.5(609 reviews)
    0.5 mi

    **Need 24/7 immediate assistance, *Call Airlines at* +1 (855)~657~32.29 *phone number. They can…read morehelp with booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    The phone number listed on the website ( 1855 657 660.0) is accessible. Other contact number are…read moreproviding misinformation and they are spams. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

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    Spirit Airlines
    Spirit Airlines - System crash and major delays.....

    System crash and major delays.....

    Spirit Airlines - Menu

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    Menu

    Southwest Airlines - Life of a traveler

    Southwest Airlines

    2.6(419 reviews)
    0.8 mi

    Used to love flying on southwest when your bags would be free but now that they have changed I…read moredon't know. This was my first time flying with them since the change. Seems like they nickel and dime you for everything. So many options for seating and so many additional charges. Bags are now 35 a piece. The nice thing is that you can select your seat. No more worries about not getting to sit with your family. The seats on this flight seems to me a bit more spacious, enough leg room for me and I am 6'2". The plane did seem newer. They had usb ports in the seats for easy phone charging. My flight took off and landed on time, though I know that's largely out of the airline's control. I would still fly for short trips that I only need a carry on.

    I took 2 flights with Southwest on this trip, with a layover here at Baltimore airport in between…read more Both flights were fairly standard, there were only about 90 people on the first plane so we were able to spread out, but the second flight was completely full so passengers were instructed to stuff their carryons into the first overhead space they could find when boarding. My primary reason for rating Southwest so low is due to an incident with this airline where we attempted to book 2 seats on a particular flight and when we went to pay, we got an error message. When we attempted to again book those same seats/flights just seconds later, the price had suddenly jumped by a few hundred $$ within just moments. When we attempted to contact Southwest customer service, we received canned/pre-written responses, possibly drafted by a bot, which never addressed our actual reason for contacting this airline.

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines

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    Next Destination Transportation - On the way to the White House!

    Next Destination Transportation

    4.7(57 reviews)
    7.7 miInner Harbor

    If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

    In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

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    Next Destination Transportation - Pimlico 2024

    Pimlico 2024

    Next Destination Transportation
    Next Destination Transportation - Loaded up and ready to go!

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    Loaded up and ready to go!

    BWI Thurgood Marshall Airport - Women's bathroom Terminal A

    BWI Thurgood Marshall Airport

    3.4(1.7k reviews)
    0.8 mi

    7 min to get through TSA precheck as of today 4/12/2026 0800. No additional agents...just TSA…read more Hopefully they are getting paid. They are doing a great job! Bathrooms are nice. Full stall and clean. Easy drop off at rental car place.

    BWI Baltimore/Washington international airport is currently undergoing some renovations, which seem…read moreto be making it more user-friendly and less stressful. The concourse has been opened up, and generally, it's spa to walk around, and it has some of the cleaner bathrooms amongst US international airports, which is always a positive. TSA usually moves quickly, with Waite times of 3 to 4 minutes being common with global entry/pre-check, and from the looks of things, probably 10 to 15 minutes at most nearly all the time, so long as the federal government is willing to pay its workers, on many visits over the past year. In spite of upgrades, it still has some work to be done to be a truly excellent airport, such as fixing monitors regarding bus, timing and arrivals to get out to the four parking lots (daily witches, indoor, express, which is outdoors, but generally faster, and a couple of dollars a day less, and long-term, which is a few dollars less, but with longer waits for buses and they generally less safe feeling a lot). Another grape is that iron probably 10 flights in the past year, not a single time has the baggage claim number been announced correctly when deboarding the plane, an issue I haven't encountered at other airports.

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    BWI Thurgood Marshall Airport - You don't often get this view when connecting at this Southwest hub. This is the "spine" with the swoopy roofs, including food concessions.

    You don't often get this view when connecting at this Southwest hub. This is the "spine" with the swoopy roofs, including food concessions.

    BWI Thurgood Marshall Airport - Concourse E Airplay Zone for kids

    Concourse E Airplay Zone for kids

    BWI Thurgood Marshall Airport - Lower Level at BWI

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    Lower Level at BWI

    JetBlue - Worst customer service ever!!

    JetBlue

    1.8(11 reviews)
    0.6 mi

    My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial…read moreflight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work.

    I am totally heated! I paid for my 1 checked luggage to be delivered back to my original flight…read morepickup, only but to return from London and was told I would need to retrieve my luggage and recheck it! Unheard of. So now I am forced to run up and down back and forth asking 3 different employees what I must do. I was already not feeling well and this is what happens when you pay your hard earned money for a service never fully received! The devil is a liar! I had great service up until this point. I paid the 55.00 baggage fee. And you all abandoned me half way through, causing me to struggle with the already duty free shopping bags I was returning with. This was a nightmare!!! I'm not a happy camper at all! Then I try to call about it and get bounced all around. Smh ‍ Give the customer what they are paying for. Good customer service!

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    JetBlue

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    British Airways - Braised veal cheeks, creamy polenta, broccolini with roasted mini red peppers.

    British Airways

    1.6(15 reviews)
    0.0 mi

    As I was in a wheelchair, we were allowed to board early. We were warmly welcomed on board by Karl,…read morewho showed us to our seats and made sure we were comfortable. Our flight from BWI to London was about 35 minutes late leaving, but we arrived at LHR early. The plane was a Boeing 777, going 3634 miles in 6 hrs., 15 min. We were in premium economy (World Traveler Plus), and our flight attendants were Patsy from Glasgow and Karl from Newcastle. Patsy was with BA for 25 years, left to raise her kids, then came back to BA two years ago. Karl started with BA on 12/1/2024 (less than 2 months ago). Both were excellent! There were only 108 passengers on board; 184 capacity - many in Economy stretched out across 4 middle seats, which we could not do that in PE as fixed armrests (held tray tables) were in way. Business Class was virtually empty. You just never know what you are going to get to eat on an airplane. We have to say that British Airways outdid themselves on our flight from Baltimore to London. We started with a beetroot, potato, and gherkin salad with a dill yogurt dressing. It was crisp and fresh. The main entrée was pineapple and mango braised veal cheeks, creamy polenta, broccolini with roasted mini red peppers. Oh my, the depth of flavors was amazing. The dessert was Tiramisu with whipped cream and a chocolate stick along with cheese and biscuits. We paired our dinners with some nice wine and were very pleased our choices. The flight attendants were excellent! Just before landing in London, they surprised us again with a delicious breakfast of a fried egg, cheese and Dijonnaise bagel. It was fresh and really good. Kudos to British Airways for some great airline food. All in all, it was a very smooth and pleasant flight.

    Yelp flight BA 228 from BWI to Heathrow on a 777 plane is awesome in premium economy to London…read more Ample legroom, real silverware, blanket and pillow, with an awesome meal. Recommend this airframe. The flight to Budapest flight BA874, on an A320 is miserable. No power, so no air conditioning while loading, waiting for repairs It's roasting in here. Restroom has no running water and because there are so many seats it's miserable. Do not recommend.

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    British Airways - Bagel

    Bagel

    British Airways - Fried egg, Swiss Cheese and Dijonnaise Bagel

    Fried egg, Swiss Cheese and Dijonnaise Bagel

    British Airways - Check-in Counters

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    Check-in Counters

    Delta Air Lines - airlines - Updated May 2026

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