As I was in a wheelchair, we were allowed to board early. We were warmly welcomed on board by Karl, who showed us to our seats and made sure we were comfortable. Our flight from BWI to London was about 35 minutes late leaving, but we arrived at LHR early. The plane was a Boeing 777, going 3634 miles in 6 hrs., 15 min. We were in premium economy (World Traveler Plus), and our flight attendants were Patsy from Glasgow and Karl from Newcastle. Patsy was with BA for 25 years, left to raise her kids, then came back to BA two years ago. Karl started with BA on 12/1/2024 (less than 2 months ago). Both were excellent! There were only 108 passengers on board; 184 capacity - many in Economy stretched out across 4 middle seats, which we could not do that in PE as fixed armrests (held tray tables) were in way. Business Class was virtually empty. You just never know what you are going to get to eat on an airplane. We have to say that British Airways outdid themselves on our flight from Baltimore to London. We started with a beetroot, potato, and gherkin salad with a dill yogurt dressing. It was crisp and fresh. The main entrée was pineapple and mango braised veal cheeks, creamy polenta, broccolini with roasted mini red peppers. Oh my, the depth of flavors was amazing. The dessert was Tiramisu with whipped cream and a chocolate stick along with cheese and biscuits. We paired our dinners with some nice wine and were very pleased our choices. The flight attendants were excellent! Just before landing in London, they surprised us again with a delicious breakfast of a fried egg, cheese and Dijonnaise bagel. It was fresh and really good. Kudos to British Airways for some great airline food. All in all, it was a very smooth and pleasant flight. read more

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Yelp flight BA 228 from BWI to Heathrow on a 777 plane is awesome in premium economy to London. Ample legroom, real silverware, blanket and pillow, with an awesome meal. Recommend this airframe. The flight to Budapest flight BA874, on an A320 is miserable. No power, so no air conditioning while loading, waiting for repairs It's roasting in here. Restroom has no running water and because there are so many seats it's miserable. Do not recommend. read more

If you want to have your money stolen and receive terrible service then pick this airlines. I paid for two seats to Milan, Italy that took over 25 hours to arrive. There were layovers, delays, lost baggage and no entertainment in the Plus section that they claimed they had no idea was broken till I boarded the plane. I had to pay an additional $282 to my seats and then to give us a $50 voucher to be used on my next flight was just unacceptable. I will never get back any of this money from the airlines so I will not recommend anyone fly on British Airways. read more

Too bad we can't give a 1/2 star We flew to Rome on British Airways (BA) arranged by Costco Travel. We arrived an hour late and worried there could be trouble with the arranged car. We got our luggage (20 minutes) and met the car transport and actually had left the airport when we realized we had left a carry-on on the plane. We returned and I spent over 20 minutes going back through security back to customs where they said baggage left on the plane would be at lost and found. I found lost and found but no one was there for BA, after 20 minutes with the car waiting I left and we went to the hotel. We immediately called British Airways for the phone number of their lost and found and THEY DIDN'T HAVE IT! They didn't try to help us - they said "it's the Rome Airport running lost and found." We found multiple numbers on the internet for the lost and found, no one answered, but some we left messages. We found an e-mail where we sent a detailed description of the carry-on but no one ever contacted us. Our hotel in Rome is about 45 minutes from the airport $40-$80 by train or bus so we called British Airways again as we were willing to go back to the airport lost and found if the carry-on was there but once again BA declined to help in any way. Stuart is semi-retired, Diane retired the first year of covid. The kids are grown, covid is no longer a pandemic, and we have the time and finances to travel. We will travel but not using British Airways read more

If I could give them zero stars I would. Horrible service everywhere, from airport, CS & business class on the plane. Canceled our flight and told us there was nothing they could do, we were on our own to figure out transportation/hotels/etc and then to figure it out with customer service later. Which, they do not take responsibility for and you have to eat the cost, or fight with them endlessly...Everyone was rude. When we got on a flight 8 hours later, at our connection there was an employee that said the flight was canceled and other employees said no, it was not canceled - had one of my parents in a wheelchair when both had it on their ticket to have a wheelchair - and then the employee that was adamant our flight was canceled took us all over the airport to drop off other passengers and then dropped us off at the service desk telling the next employee that our flight was canceled. The employee at the desk told this guy that it was not canceled and to take us to our gate, he refused. So we had to run to the gate- luckily someone took my mom in a wheelchair and ran with her. My dad (in his mid 70's) was shaking after running - they couldn't find a wheelchair for him. As far as luggage: Customer service via telephone links to someone in India - leave it to the British... anyways, they lost our bag (and two others in my extended fam) and somehow they "lost" my bag with my valuables... probably won't see it again, and on-top of it the entire service in person/on the phone is rude and clueless. They have absolutely no clue what's going on. Said it would be delivered- then oh no, fed ex has it- and track it there, our hands are clean now, so you're on your own... Never again. Avoid! Avoid!! Avoid!!!!!! read more

Business class on British Airways is a joke. The seats are smaller than economy plus on Air France. Service is only active at meal time and WiFi is not included in business class. WiFi is $15 per four hours for "basic" service. You can't download CNN on "basic" service so you are paying $15 for a spinning wheel. Save your money and fly economy. read more

I always have a very pleasant flight when I fly British Airways. On the over sea flight each seat has a personal TV screen and plenty of movies and shows to watch for free. It is very comfortable and the staff is very accommodating. The flights around Europe are also pleasant, even when they are packed (Although you don't get the private individual tv's) However the food is something of a let down to say the least (cream cheese and onion sandwiches...). Overall I have had a very nice time flying with them. read more

BA has outsourced customer service to a call center in India and it is awful! I paid $56 each way (Total $112) to select a seat about 2 months before my flight. Today when I went to on-line check in I found my seat allocation was a seat 8 seats behind what I had booked (have an e mail printout with original seat number). I decided not to complete the on-line check in so I can go to airport check in and ask for my original seat or ask for a refund. Unfortunately for me, I had called the Indian call people to request my original seat. Guess what they did? They must have completed my check in on line. I did not. So, in theory I have "accepted" THEIR (BA's)change of seat! If you go to their seat policy, it states that if you decide to change your seat to a LOWER paid seat, you do not get a refund. So there goes my hard earned $112 and my choice of seat. If this happens to you (God forbid!),please do NOT call the outsourced customer service. They deprived me of my right to (before checking in) go to airport and ask if I could get my allocated seat or get a refund. Feeling sad for my loss, but also for the loss of the great airline that BA was not too long ago, read more

Well, we got caught up in the computer crash on May 27th, 2017 and we still have not been reimbursed for the missed flight with British Air, the new flight with Delta, food, etc. I have followed the instructions for uploading documentation through the BA website and have received nothing but automated email responses. It has been well over a month and still nothing. DO NOT FLY BA - they do not live up to their promises. read more

Worst customer service experience EVER! Their compensation card that they gave us does not work and NO one will return our calls or help us via their supposed "Customer Service" line. Or they hang up on us. Two weeks trying to get through to someone! :-( read more

As soon as I arrived at BWI I was told that my baggage had remained in London. The BA employee wrote a report on which he forgot to put the reference nr, so every time I tried to call (of course absolutely NOT FOR FREE) customer service, I couldn't receive any news about my baggage. After four days of calling, a call center guy gave me the reference nr, but said that he couldn't do anything about the fact that NOBODY knows where the f**k my baggage is. I simply have to wait. Worst company ever. read more

I travel A LOT and have tried many airlines and British Airways has the WORST customer service for international flights! They didn't help me to reserve a seat ( that I was trying to reserve for over a month, it wasn't working online and I called them more than 3 times ) for my mom who is disabled! read more

The absolute worst airline. The left hand doesn't know (or care) what the right hand is doing. Incompetent and apathetic employees at the airport and on the phone. BA stands for "bad airline" in the UK for good reason. Never, ever again will I fly British Airways. read more

**BEWARE OF BRITTISH AIRLINES** I was visiting my family and cousins in Limerick, I flew to London and I had direct flight from London to BWI airport. When arrived I was told I didn't have a seat on the my plane and was possibly going to be compt a hotel for this. The worker, his first and last name I have written down and video proof both sent to the company of how awful this man talked to me and how pathetic he made this company look just simply unprofessional considering the situation I'm in. Being stuck in London for 2 days is quiet the hassle because the next flight was 2 days later back to BWI. I wanted to understand what was going on. Once I realized the worker for this company was beyond horrible and was making no sense I pulled out my phone and recorded. I kept the phone down and just recorded the conversation the lifted phone up and began recording him. Next part is strange but, He instantly started to act different and respect came out of no where. After talking to him with my camera out. He said someone will be with me so I sat back down and a couple minutes later I'm told I have a seat on the plane. It's weird how things work like that. Horrible horrible company will never use again. Recommend any other company but this one. I gave this the pitty "1 Star" because the plane landed and I made it safe. Other than that the experience with this company was horrible. Thank you for reading only hope this helps. And for the company to get a grasp on their workers read more

We made our European dream travel plans through Chase because of the reward points, traveling on US Air and British Air. Six Months in advance we made the reservations. It was a US Air/British Air combination, some jointly numbered flight that would take us from BWI to Philadelphia for our connecting flight to Dublin, Ireland.The US Air/British Air combination worked out as well as the plan for the original 13 colonies. US Air cancelled our 6:30pm flight some three months out, and British Air informed us we were on a 2:42pm flight. We called and confirmed. All was good-until 24 hours before check in. Somewhere between British Air and US Air there was a miscommunication. BA said we were on a 2:42 flight, US Air said we were on a 6:51pm flight, with a connection in Phil at 9:10pm. Calling US Air, we got an agent who 1) fought with us, 2) argued that we had an hour and a half between flights (math wrong), and 3) fought with us over an 11 minute difference (seriously). During the process US Air just stopped cooperating or even talking with British Air, and hung up on the Chase Travel Rep. Ultimately it turned out that we didn't have ANY flight to Philly, since US Air, as explained to us, had tickets for us on one flight but no reserved seats, and reserved seats, but no tickets on the other flight.???? 10 HOURS on the phone over two days to unravel this nightmare. British Air finally booked us on a direct flight from BWI to London, and then back over to Dublin. We got charged for the missed Airport shuttle, lost a full vacation day in Ireland, and US Air could care less. British Air solved the problem, but their Rep didn't show any signs of caring much more US Air, but at least she didn't argue idiotic points. BA should have done more to coordinate the the flights. Next time we are flying WOW Air. read more