Used to love flying on southwest when your bags would be free but now that they have changed I…read moredon't know. This was my first time flying with them since the change. Seems like they nickel and dime you for everything. So many options for seating and so many additional charges. Bags are now 35 a piece. The nice thing is that you can select your seat. No more worries about not getting to sit with your family. The seats on this flight seems to me a bit more spacious, enough leg room for me and I am 6'2". The plane did seem newer. They had usb ports in the seats for easy phone charging. My flight took off and landed on time, though I know that's largely out of the airline's control. I would still fly for short trips that I only need a carry on.

Yelp Review 2026 #189:…read more Flying from Jamaica and back home, I flew with Southwest because it was free for me. Southwest posts videos of how great, friendly and happy their staff and passengers are. However, this particular experience from Baltimore to Vegas was far from that. First, my boarding gate kept changing from B to A and back to B2 to B12. Our flight was delayed. Second, I'm in boarding group 2 with a seat in the 2nd row. I had a carry-on and a backpack. I had nowhere to put my carry-on in the front because people in row 4-6 put their carry-ons and backpacks in the overhead bin above row 2! How did the flight attendants not catch this? I was going to put my carry-on above row 1 and the flight attendant tells me it won't fit when I put the same carry-on above row 1 in my previous flight! A nice gentleman offers to put my carry-on above row 4 and he also grabbed it for me when we landed. Thank goodness for him because the flight attendants were useless. I don't expect them to carry carry-ons but at least make sure people are placing their stuff above their assigned seats. I had Choice Extra. "Southwest Airlines uses eight numbered boarding groups. Group 2 is for Choice Extra fares, passengers who purchase an Extra Legroom seat, and A-List Preferred members. This group boards just after pre-boarding and Group 1. It ensures you get early access to overhead bin space. Extra Legroom seat customers get a complimentary premium snack on flights over 301 miles. Regular snacks are free on all flights over 251 miles. Premium snack options include: Wonderful® Pistachios (No Shells, Roasted & Salted)Siete® Mini Grain Free Mexican Wedding CookiesBobo's® Strawberry Stuff'd Oat BiteBlue Diamond® AlmondsRITZ® Cheese Cracker Sandwiches." Third, the flight attendants gave pistachios to people in row 1, 3-4 and completely skipped our row. Not that I need another bag or pistachios but it was as if we didn't exist! Fourth, there was no power outlet. Fifth, they're clearly understaffed. The poor gate agent was pushing people in wheelchairs, scanning their tickets, making announcements all by himself! This man needs a raise and recognition.

The flight attendant was so nice ! Cookies are good but plane was kinda dirty but it's ok because I…read moredid not mind there was a crying baby but that is it

If I could give a negative rating, I would. On 8/3/26 Delta cancelled our flight via text at…read moreMidnight, 5 hours before we were due to go the airport. They rebooked on some random flight that was 24 hours long. I spent over 2 hours on the phone (mostly on hold) at 1am trying to reschedule our flight and choose our seats since I paid to choose my seats. The Delta phone agent was extremely rude and not helpful. She informed me to speak to the Delta representative or agent at the airport for a possible bag credit for all this inconvenience. When we arrived to BWI airport (Baltimore Metro) the in-person Delta agent was the nastiest rudest person I have ever met. Not only was she disrespectful she did not care what the phone rep had told us and would not even print our boarding passes. Due to Delta cancelling our flights. We had to take a longer flight that left earlier and landed later. Those changes made us change our transportation to and from the airport. Now I had additional out of pocket expenses for parking and Ubers. That I would not have had if the original flight had been kept. When we finally arrived in Honolulu, the pilot arrive to early and then we missed our gate time window and we spent and extra hour on the plane before we can debark. Both the phone and in-person agent informed me that I could make a complaint on Delta's website. I made a formal complaint on 8.3.26 on Delta's website and received a generic no-reply email that they would respond within 48 hours. I have never heard anything from Delta. Delta has no empathy to anyone's situation. Their customer service agents need more training and lack any customer service skills.

Our flight from Baltimore to Chicago was on a E175 Aircraft operated by Republic Air with 56…read morepassengers on board with 4 crew and two pilots. We were in Business Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes. The only food served to us were bagged snack - not very impressive for business class.

Awful, awful experience at the AA check in counter. The lines weren't long, but apparently the…read morelimited staff available took that as a cue to slow down. 20 minutes in the priority line to check one bag with one person in front of me. That deserves one star.

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

BWI is an incredibly modern airport and exceptionally clean. On a Saturday morning I breezed…read morethrough security with nobody in front of me, making the entire arrival process quick and stress-free. The terminal is bright, well maintained, and easy to navigate, with plenty of seating and a relaxed atmosphere. I especially appreciated that the airport even has a dedicated pet relief area, which is a thoughtful feature for travelers flying with animals. Little details like that really make a difference. BWI was my hometown airport for many years, and it's been wonderful to watch it grow and modernize over time. Each visit reminds me how much it has improved while still being one of the easiest airports to use. Overall, it's one of the more pleasant U.S. airports I've traveled through, and I wouldn't hesitate to fly through here again.

Admittedly wasn't here very long and all I had was time to use the restroom…read more That's all I needed to give a 5 star review. Nicest airport bathroom ever. Clean. Individualized stalls with a light that said if it's occupied or not.

My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial…read moreflight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work.

I am totally heated! I paid for my 1 checked luggage to be delivered back to my original flight…read morepickup, only but to return from London and was told I would need to retrieve my luggage and recheck it! Unheard of. So now I am forced to run up and down back and forth asking 3 different employees what I must do. I was already not feeling well and this is what happens when you pay your hard earned money for a service never fully received! The devil is a liar! I had great service up until this point. I paid the 55.00 baggage fee. And you all abandoned me half way through, causing me to struggle with the already duty free shopping bags I was returning with. This was a nightmare!!! I'm not a happy camper at all! Then I try to call about it and get bounced all around. Smh ‍ Give the customer what they are paying for. Good customer service!

They really revamp the airport and expand the walking terminal for more stores and booths…read more Can't say no to Mcd and a few other finger foods there. The airport is clean and definitely come early for security check in.

I always fly out of BWI Thurgood Marshall Airport. It's convenient and has a Southwest Airlines…read morehub, which I tend to fly domestically. I have flown out internationally on occasion, without any difficulty. They have plenty of on and off-site parking (with free transportation to and from the airport). There is also a Marc train station, and public transportation options in addition to ride share services. They have plenty of food and shopping options available. They are currently undergoing a renovation which will provide better luggage retrieval and more food options. This airport is not too big and also not too small, the perfect size to sprint to the last gate and hopefully, lol, make your flight when you're short on time. All in all, this a perfect airport for me and meets most of my flying needs, especially domestically.

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

I highly recommend this transportation services. Our driver was professional, courteous, friendly…read moreand on time. The ride was so smooth and we got to our destination safely and in no time. So much fun. The quality of service is outstanding.