The best thing about the world of reviews is that each potential customer can come on here, read…read morethem, and then decide whether you want to engage a company regarding their services. This company was referred to me, and I had not read the reviews. To be fair, had I read them, I would have probably given them an opportunity to earn my business. They are strong. That said, there were also some dissatisfied people, and that is the give and take with forums like this. When its good, great. Everyone can take a victory lap. But when it's bad, you also have to be willing to step to the mic after the game and be accountable. There is no accountability here. And if you read the reviews, it was typically over the same issue-money. This was my experience with them, and I now thoroughly understand what those individuals were saying. I would agree that there techs are friendly and knowledgeable. The issue is not with them. It's with the company's leadership and their thirst for cash, satisfied customers notsomuch.
If you decide to use this company, understand a few things: They are not as interested in your satisfaction as they are in making sure your check cashes (even if its for several thousand dollars); they are very focused on hiding behind their "scope of work" contract, regardless of the sales pitch they use to get the business (be very clear about what your expectation is and make sure that is included in the scope of work, with estimates on how much each additional thing they don't wan to add to the contract is. You may get nickeled and dime to death. So if you are getting boilers installed, be sure that you insist that they work and they produce heat--i know that sounds unreasonable, but here we are), and understand they don't guarantee their work the way you would think they should...even with warrantees (the boiler they installed shorted and started smoking within days of them installing it, and they refused to come and address it, because it was easier to blame it on the new techs that had to finish the job--let's be clear. What would they incentive be for contractors to purposefully --or even accidentally break a transformer (if I could post the pictures I would) that would require them to work without heat, with the understanding that the boiler was under warrantee and they would have no opportunity to profit from it's failure)? Now, if those things don't matter to you, and based on the other dozens of great reviews they have for straight-forward work, has you enamored, then have at it. That is a great thing about this country. Everyone gets an opinion and everyone is free to do what they want. But for those of you that read reviews, and consider where you spend your money sacred, and return on investment matters to you, you might want to look elsewhere. I know I will be moving forward, and I would not recommend them personally or otherwise, because basic things about service should matter. There are several opportunities with RA Nichols in that space, and for those that don't like to gamble, this may not be the company for you.
