AMain Customer Service is amazing…read more They stand behind their Protek products and take care of you ASAP. There is one customer service rep there that is not very good, but everyone else I've dealt with has been outstanding. They have helped me out of a handful of jams and you can build up store credit with your purchases saving you a decent amount of money in the long run.

Writing this review is very disappointing. My wife and I have recently gotten into RC cars. For me…read moreit's something I enjoyed years ago as a teenager, and for my wife it's a brand-new hobby that she has really come to love. We decided to stop by this location while we were in Chico for other business. I've purchased from their online store before, so visiting a physical location seemed like a great opportunity. When we walked in, no one greeted us, even though several people behind the counter clearly saw us and simply stared without saying a word. We shrugged it off at first and continued looking around. However, about a minute later another pair of less diverse customers walked in and were immediately greeted warmly and asked if they needed help by the same individuals who had watched us enter without acknowledging us. At that point we decided to leave. We will not be returning to this store, and I will no longer be purchasing from their website either. It's unfortunate, because we were genuinely excited to find a local place where we could support the hobby in person. It was a very disappointing experience.

Phil was amazing!! He's really the best, went above and beyond to assist my daughter who had a…read moretroublesome gift card lol. He was really great- a true asset to this store. Store is clean and love the ample parking. My favorite Michael's location.

I was told that framing for a drawing would be done the next day. The next day came and went and I…read moregot no phone call from them to tell me why there was a delay. So two days later I called four times at various points in the morning and got no answer. Then later that evening, I was told that the framing was finished. When I picked up the picture, it was not centered in the frame. Probably 1/4 of an inch tilted at an angle. Just enough to bother you when you look at the picture. The framing department could improve with communication and take better care to ensure that custom framing projects are accurately centered in the frame. I had to have it reframed at Chico Paper Co. I hope that this is not a common experience, it's possible that I just fell through the cracks, but something can be learned from this for both the potential customer and the store. And you also get what you pay for. Bargain framing isn't always a bargain.

Great people, solid selection, good vibes. The prices on packs are fair and the employees are…read morefantastic.

The owner/manager was extremely helpful We were looking…read morefor pokémon cards and Also dungeon and dragons stuff. He even took our number to call in case any pokémon cards did happen to come in. He spent quite a bit of time talking to us about D&D And when to check for things to arrive. I definitely rate this merchant high.

This place is so great!!! The staff and owners are super helpful and they love mtg and helping…read morepeople find things they want. Very welcoming environment and super friendly. :)))

On first glance the shop is great, the staff are nice, and the strict hygiene policy is much…read moreappreciated, but the new owner's toxicity detracts from all of that. He sets up a Discord where people can buy sell and trade with each other, doesn't set any rules for how transactions and trades should be held on his platform, and then gets mad and will ban anyone who blindly breaks the rules he has written in his head. He'll claim that communication is important, then not so much as DM you when he decides to ban you. Honestly, this one interaction I saw there has soured my entire experience with this shop, and I wouldn't recommend this store to anyone so long as it's under the current owner.

Great store in Chico! A bit of everything, cards and autographs. Will definitely go by when I'm up…read morethere again!

Great selection of cards. Both the guys I've talked to in there have been a great help and they…read morealways have fair prices on their hobby boxes(around the same price if less than online stores). Would definitely recommend this for all your sports cards and they even have some Pokémon if you're into that but I'd say it's mostly a sports card store.

We found Piland's while visiting Chico and we were blown away by the inventory they have. They had…read moreselections of Pokémon products that I didn't even know existed and stuff I haven't been able to find anywhere else. The owners were so kind and welcoming also! We will definitely be repeat customers!

If I could rate this shop below a 1 star, I would. I visited with a simple question and was…read morecompletely ignored by every staff member. Employees walked right past me without so much as a glance, and when an older staff member finished with a group of customers, I was clearly next in line yet he looked right past me and helped a customer who had just walked in. To make matters worse, he then spent his time chatting with his wife about a customer's account while I stood there waiting. The other employee who had already walked past me without acknowledgment? He went on to help yet another customer who arrived after I did. I have never felt so invisible in a retail setting. Not a single person asked if I needed help or even made eye contact. The level of indifference here was truly disappointing, and it's clear that customer service is simply not a priority for this business. If you're in Chico and need assistance, I'd strongly recommend Heroes Corner instead their staff is friendly, attentive, and actually willing to help.