Writing this review is very disappointing. My wife and I have recently gotten into RC cars. For me…read moreit's something I enjoyed years ago as a teenager, and for my wife it's a brand-new hobby that she has really come to love. We decided to stop by this location while we were in Chico for other business. I've purchased from their online store before, so visiting a physical location seemed like a great opportunity. When we walked in, no one greeted us, even though several people behind the counter clearly saw us and simply stared without saying a word. We shrugged it off at first and continued looking around. However, about a minute later another pair of less diverse customers walked in and were immediately greeted warmly and asked if they needed help by the same individuals who had watched us enter without acknowledging us. At that point we decided to leave. We will not be returning to this store, and I will no longer be purchasing from their website either. It's unfortunate, because we were genuinely excited to find a local place where we could support the hobby in person. It was a very disappointing experience.

Very rude and disrespectful place for sure. If you enjoy being treated badly this is the place for…read moreyou. They took it upon their selves to just cancel my order without letting me know what the date of shipment would be sense their web site didn't show they were out of stock on what I had bought and paid extra for faster shipping by the way. I needed it before Christmas. A few days later they tried to make it right by offering the Blade unit with free overnight if I call to pay for it. I don't give my info out over the phone sense a couple years ago I had lots of money stolen from my bank I chatted with the on line person to see if I could order it on line and they could just upgrade the over night shipping from there but very rudely let me know how things work and I didn't know what I was talking about thinking someone would steal from me with my info. I explained to him how others could get the info and do anything they want with it and I thanked him for treating me so badly and wished him a very merry Christmas. I wounder if they care about anyone other then their in store customers but I have read some of there in store visit folks as well. I'm glad there are other hobby stores out there and I am not stuck dealing with these folks. Well my Nephews Christmas is messed up and will not get his RC till after now because of this place but I'm sure they don't care. As long as they get what they want, right. Merry Christmas everyone. Thank you for taking time to read.

Phil was amazing!! He's really the best, went above and beyond to assist my daughter who had a…read moretroublesome gift card lol. He was really great- a true asset to this store. Store is clean and love the ample parking. My favorite Michael's location.

I was told that framing for a drawing would be done the next day. The next day came and went and I…read moregot no phone call from them to tell me why there was a delay. So two days later I called four times at various points in the morning and got no answer. Then later that evening, I was told that the framing was finished. When I picked up the picture, it was not centered in the frame. Probably 1/4 of an inch tilted at an angle. Just enough to bother you when you look at the picture. The framing department could improve with communication and take better care to ensure that custom framing projects are accurately centered in the frame. I had to have it reframed at Chico Paper Co. I hope that this is not a common experience, it's possible that I just fell through the cracks, but something can be learned from this for both the potential customer and the store. And you also get what you pay for. Bargain framing isn't always a bargain.

The owner/manager was extremely helpful We were looking…read morefor pokémon cards and Also dungeon and dragons stuff. He even took our number to call in case any pokémon cards did happen to come in. He spent quite a bit of time talking to us about D&D And when to check for things to arrive. I definitely rate this merchant high.

Nice staff, owner was very chill. I came in from out of town, but you can tell they value their…read morecustomers and try their best. Will definitely be back in the future.

The shop itself is cramped, and the singles inventory is disorganized enough that it's difficult to…read moreknow what is or isn't actually in stock. My biggest issue was the atmosphere. I experienced what felt like gatekeeping toward experienced players and well-built Commander decks. The environment seemed geared toward keeping games at lower power levels rather than accommodating a variety of playstyles. The store also keeps very limited hours, being open only for a few hours on weekends, which makes it difficult to shop or attend events regularly. The hygiene policy also struck me as unusually strict. While I understand wanting to maintain a clean and comfortable environment, some aspects of the policy seem unnecessarily rigid and could unfairly affect people with legitimate medical or glandular conditions. Overall, I found the community to be geared primarily toward newer players and mostly unmodified Bracket 1-2 preconstructed Commander decks. If that's what you're looking for, it may be a good fit. However, players with larger collections, more optimized decks, or more experience may find the environment restrictive and less welcoming. There are other game stores in the area, like Hero's Corner, that, in my experience, offer a broader range of playstyles, more flexible communities, less gatekeeping, and a more enjoyable overall experience. I've been to a lot of different LGS's over the years and I can't say I'd recommend this one.

Visited recently from my college days after the previous owner sold to the new owners (didn't know…read moreabout that). Was greeted with a sign outside that said wear deodorant..... okay understanable but thats really brazen for an owner to do that. The young women behind the counter was insanely helpful and kind though! I expressed my previous ventures here about the old owner and we talked, lovely discussion and the only reason thisnplaces gets a two and not a 1. The owner was apparently on the bottom floor playing / organizing cards. Me and my friend started to look through the bulk area of cards and started to ask about pricing of certain cards and packs. That's when the owner chimed in with the absolute worst attitude, a complete night and day compared to the person running the ont desk. In his bulk section we made a point that these 10 cards totaled less then what he wanted for the cards in that price section and we were willing to round up but just not over pay by about $6. The sneer this person had was horrid. Idk how people like that ever are blessed with the ability to own and operate a buisness but it is really sad. This place as amazing during college for me, but the new owner has completly built an extremely toxic atmosphere.

Great store in Chico! A bit of everything, cards and autographs. Will definitely go by when I'm up…read morethere again!

Great selection of cards. Both the guys I've talked to in there have been a great help and they…read morealways have fair prices on their hobby boxes(around the same price if less than online stores). Would definitely recommend this for all your sports cards and they even have some Pokémon if you're into that but I'd say it's mostly a sports card store.

We had a great experience as first time customers yesterday! It's very nostalgic as a 90's kid and…read moreI felt like I walked into a portal of my childhood. There was surprisingly a ton of variety: MTG, Pokémon, Yugioh, One Piece, D&D, retro video games, collectibles, you name it. I feel like the prices are fair and the owners are very nice people. We'll be back!

If I could rate this shop below a 1 star, I would. I visited with a simple question and was…read morecompletely ignored by every staff member. Employees walked right past me without so much as a glance, and when an older staff member finished with a group of customers, I was clearly next in line yet he looked right past me and helped a customer who had just walked in. To make matters worse, he then spent his time chatting with his wife about a customer's account while I stood there waiting. The other employee who had already walked past me without acknowledgment? He went on to help yet another customer who arrived after I did. I have never felt so invisible in a retail setting. Not a single person asked if I needed help or even made eye contact. The level of indifference here was truly disappointing, and it's clear that customer service is simply not a priority for this business. If you're in Chico and need assistance, I'd strongly recommend Heroes Corner instead their staff is friendly, attentive, and actually willing to help.