Joan and Claudia are amazing…read more I was having a persist problem getting my youngest son his photo ID. I was being drowned in government red tape. These ladies cut through that whole mess with deadly humor.

Needed to register a new vehicle with a new plate and change my license address. whole process took…read moreunder 5 minutes. Very efficient and professional!

I've used armour insurance for 3 years and they keep increasing my rates on auto insurance…read more I was told I would get cheaper rates by staying with them but year after year my rates go up; recently I brought this up but they won't budge. Bunch of lying self-entitled princesses. I ask for documents to justify their rate increase as they claim they are not lying about it. Yet they are unable to produce documents and say that is for internal use. This place is waste of your time.

Went here today to renew my registration for my motorbike and my car. I also had to pay some…read moretickets lol The ladies behind the counter were super friendly and helpful! It was fast service, in and out. Clean and inviting! Lots of information and forms available at the ready without needing to talk to anyone. I would recommend checking them out for your registry needs!

e ever. Showed up on time for my test 30min early doors we're locked with a paper on the door…read morestating they're opening at 12:00 pm on Sunday April 1. The date is Sunday March 31. It took time to get paper work together once employees showed up and logged into their computers by the time they were ready for the test it was almost 12:30pm. Unfortunately the vehicle that I was taking the test with had light tint on the front windows but I had another vehicle about 5 min away but I was told there wasn't enough time and already past the 45 min for the test I didn't argue and ask to reschedule ro a 2 pm that was available or next day. I was told that I already failed the test because of the vehicle and can't do the test until the next day, no problem. But I have to pay for test again and the text message that I got was for nothing

just left Mac Registries at harvest pointe. have used them for many vehicles and recreational toys…read morebut will never go back. the lady helping me was one of the rudest "customer service" reps I have ever encountered (Rajinder I believe her name was). completely dismissive. did not even look up let alone say anything when I said "thank you very much." handed me my papers all the while looking down at her desk and then her coworker.

It is what it is. Sunday. Got here at 1:20pm. It's now 1:55 and we've gotten thru 10 numbers. Still…read more6 more to go for me

I had to renew my driver's license. It's $93.00. The queue…read moremoves pretty quickly. There were 4 windows open. They have protective glass in front. I guess some clients can get emotional. The staff is pretty nice. I thought they were kind and efficient. Free parking. Watch for bicycles as you back out.

This has truly been one of the worse experiences for me. I cannot stress enough how much you should…read moreavoid this company. It has caused me nothing but stress, time away from work and financial hardship. My broker has changed multiple times during my 1 year being insured with Leibel. I actually don't even know who my broker is because I am always receiving contact from other people. The broker I am constantly referred back to (Chelsea Thomas) has some of the worse attitude and customer service I have ever encountered. She truly should not be in the industry as you can tell that she doesn't enjoy her job. She constantly has a poor attitude and is extremely difficult to contact even for other brokers. She has been nothing but unhelpful and rude to me. I have been told multiple things by multiple people looking for resolutions but I am always brought back to Chelsea who ultimately tells me nothing can be done. She has actually done NOTHING to assist me other than telling me "she can't help". That has been the furthest extent of conversation from her. I almost wonder if she knows me personally and has some type of vendetta out for me, because I really have never been treated this poorly not even by her co workers. This company has taken over $900 from me that was unauthorized. They did not provide me informed consent, and are now being so ridiculously unavailable and unhelpful it's just mind boggling. It's crazy that it is easier to file a fraud claim with my bank than it is to try and just resolve the issue with Leibel. I am hoping this review will get my situation rectified as I was nothing but a good client who paid on time. At this point, I will not be recommending this company to anyone. If no resolve is made or contact attempts returned, I am just going to proceed with my bank, I will also be filing a complaint against the broker with her association as well as contacting the BBB to complain. If the news is willing to take this story, I will also be doing this as I don't want anyone to suffer the stress I am dealing with. This has had such a tremendous impact on me, truly I do not even know the words to try and explain the gravity of how serious it is that YOU AVOID LEIBEL INSURANCE. PLEASE FOR YOUR OWN SANITY, do not make the same mistake as me and proceed with their insurance. Look for another company even if it's more money monthly, it will be worth it in the long run.

Jacklyn VanRossum was really great to work with. She found us better rates than our current…read moreprovider was offering. Her service was very quick, efficient and friendly. I highly recommend working with a broker from Leibel. JH

This used to be a five-star operation. Recently, however, they've started charging a surcharge for…read morecredit-card transactions and service has gone WAY downhill. They're now no different from any other registry operator -- that is to say, a necessary evil of living in Alberta.

Friendly staff and I have not yet had an experience yet where I had to wait for too long. My go to…read moreregistries.

I was immediatly impressed with the representive I spoke with; Shawna McGeough. She was kind,…read morepatient, understanding and got everything set up for me within 2 days. She also walked me through the proceedure for cancelling my previous insurance. I was recommended to your company from a friend/neighbor of mine. So glad I took her advice.

My husband and I bought a home in St. Albert two years ago, and his parents stayed living in his…read moreEdmonton home. We needed coverage for our new home, and our realtor recommended Plains Insurance for quick and simple. They were quick and simple. So simple, that when it came time to renew our Edmonton address coverage, we emailed some questions and got a response right away with a quote from Plains Insurance. We signed and paid for the year shortly after. I cannot possibly explain the nightmare this could have turned into. I received the renewal info and thought it was odd that it only had our St. Albert address on it - not the RISK address in Edmonton. I thought this was odd, so I called Plains and spoke with Adrienne. She mentioned the St. Albert address but could not find the "Risk address" anywhere in the system for about fifteen minutes, my guess was that she likely went through past emails to find the initial quote/address we received by email last year. She said the system had the already insured St. Albert address as the risk address, but assured me that it was still insured as the Edmonton address and said the price was the same because of this fact. She said new paper work with the proper address attached would be sent out shortly, BUT THE PRICE WOULD BE THE SAME. Imagine my surprise when three days later I went to pay the insurance for this year, and was informed that with the POSTAL CODE change, the rate went up almost $100 dollars. Uhmm... postal code change? Now I'm confused. So my Edmonton home WAS NOT insured for the last year, but rather you somehow found a way to insure my St. Albert address TWICE? No, Adrienne assures me there would have been no issue had we been in the unfortunate situation last year where we might have had to file a claim against the Edmonton home. She says they would have just told SGI about the mix up and they would've covered it just the same... I'm not sure if y'all have had to make an insurance claim against a property in the past, but it is literally ANYTHING BUT EASY. She further went on to say that if we had updated the last years forms postal code, we would have to pay more because of the price difference - this makes zero sense when you are claiming there would have been no issues in the case of a claim. Insurance companies want their money - they don't care if a broker made a mix-up with the wring postal code. If an insurance company can get out of paying, they will - and I wholeheartedly believe this would have been a way out for them. Call it a hunch, I don't think Plains would have covered us in that event. This was a nightmare experience, made worse by being charged almost $100 more than my initial quote for something that was the mistake of the brokers. The only thing that would have made this experience worse, is if something had happened to the home in the last year, and I genuinely don't even want to imagine what that would've been like. Furthermore, when I gave Adrienne the info to pay, I asked if I could be refunded the unused portion once I find someone else to go with (she knew how unimpressed I was with this mess). She proceeded to ask me (in her usual condescending tone) if I would like a cancellation slip emailed with my receipt to make it easier. Obviously, but I think you ought to know your customer service is SERIOUSLY lacking. I requested a cancellation slip for each property, and will start looking for quotes elsewhere immediately.

If you are looking for an auto and home insurance, Statefarm callingwood is the place to go. Quick…read morequote, accommodating agents and fantastic customer service.