I was immediatly impressed with the representive I spoke with; Shawna McGeough. She was kind,…read morepatient, understanding and got everything set up for me within 2 days. She also walked me through the proceedure for cancelling my previous insurance. I was recommended to your company from a friend/neighbor of mine. So glad I took her advice.

My husband and I bought a home in St. Albert two years ago, and his parents stayed living in his…read moreEdmonton home. We needed coverage for our new home, and our realtor recommended Plains Insurance for quick and simple. They were quick and simple. So simple, that when it came time to renew our Edmonton address coverage, we emailed some questions and got a response right away with a quote from Plains Insurance. We signed and paid for the year shortly after. I cannot possibly explain the nightmare this could have turned into. I received the renewal info and thought it was odd that it only had our St. Albert address on it - not the RISK address in Edmonton. I thought this was odd, so I called Plains and spoke with Adrienne. She mentioned the St. Albert address but could not find the "Risk address" anywhere in the system for about fifteen minutes, my guess was that she likely went through past emails to find the initial quote/address we received by email last year. She said the system had the already insured St. Albert address as the risk address, but assured me that it was still insured as the Edmonton address and said the price was the same because of this fact. She said new paper work with the proper address attached would be sent out shortly, BUT THE PRICE WOULD BE THE SAME. Imagine my surprise when three days later I went to pay the insurance for this year, and was informed that with the POSTAL CODE change, the rate went up almost $100 dollars. Uhmm... postal code change? Now I'm confused. So my Edmonton home WAS NOT insured for the last year, but rather you somehow found a way to insure my St. Albert address TWICE? No, Adrienne assures me there would have been no issue had we been in the unfortunate situation last year where we might have had to file a claim against the Edmonton home. She says they would have just told SGI about the mix up and they would've covered it just the same... I'm not sure if y'all have had to make an insurance claim against a property in the past, but it is literally ANYTHING BUT EASY. She further went on to say that if we had updated the last years forms postal code, we would have to pay more because of the price difference - this makes zero sense when you are claiming there would have been no issues in the case of a claim. Insurance companies want their money - they don't care if a broker made a mix-up with the wring postal code. If an insurance company can get out of paying, they will - and I wholeheartedly believe this would have been a way out for them. Call it a hunch, I don't think Plains would have covered us in that event. This was a nightmare experience, made worse by being charged almost $100 more than my initial quote for something that was the mistake of the brokers. The only thing that would have made this experience worse, is if something had happened to the home in the last year, and I genuinely don't even want to imagine what that would've been like. Furthermore, when I gave Adrienne the info to pay, I asked if I could be refunded the unused portion once I find someone else to go with (she knew how unimpressed I was with this mess). She proceeded to ask me (in her usual condescending tone) if I would like a cancellation slip emailed with my receipt to make it easier. Obviously, but I think you ought to know your customer service is SERIOUSLY lacking. I requested a cancellation slip for each property, and will start looking for quotes elsewhere immediately.

We have been dealing with Armour Insurance for a number of years now. They have always provided…read moregreat rates on home and auto insurance. We recently purchased a new vehicle and would be taking delivery in a few days. I emailed our personal account manager Kerishea P Ebanks and was waiting to hear back. Seeing as we were in the area we decided to stop in the office and take care of the change to insurance. We learned Kerishea was not in the office that day so another account manager Danielle Stephenson stepped in to help us out. Danielle was very approachable and professional. She was able to make the necessary changes to our policy and provide new insurance cards so we could register our new vehicle. We received full coverage on a new 2022 vehicle with a minor increase to our premiums. If we were not impressed enough, I noticed Karishea had responded to my email and was ready to take care of us even though she was not in the office. It should not have come as a surprise as Karishea has always been very good with us. It was clear we are in awesome hands with all of the excellent, knowledgeable staff at Armour Insurance.

The receptionist was great. The broker was very much "the computer says $400/month" and wouldn't…read morereally entertain other avenues. I have had a driver's license for over twenty years with a clean driving record. I'm a licensed healthcare professional, a union member, and university graduate. $400/month makes driving infeasible for me, and I'm sure most people. Disappointing to say the least.

If you are looking for an auto and home insurance, Statefarm callingwood is the place to go. Quick…read morequote, accommodating agents and fantastic customer service.

Our agent, Jackie, is very thorough and knowledgeable. She asked more questions than our previous…read moreagent and I see this as a good thing. Not only did she correct some errors on our previous policy, she was able to save us $500 per year. Our one previous visit was to get a quote for home insurance. Our former insurer, AVIVA, wanted over $1200 per year to insure our home. A quote from Portage Mutual through Spruceland came in at $711. Since our former broker has been unable to explain why AVIVA was charging us approximately $500 more than our Portage Mutual quote, we decided to dump AVIVA. Jackie was able to offer us another option that was about $50 cheaper but their payment option were not quite as good as Portage. It was a minor difference with being able to pay quarterly versus three payments. Still a good option. Spruceland is open on Saturdays for certain transactions.

I caused a serious car collision with a bunch of little people in a beetle. Totally my fault buy…read moreGray insurance did their magic and my premium only went up 45%. Thank you! I will never drive while watching anime again as i have learned my lesson.

The most important thing about having insurance is to have an Insurance Broker; to help negotiate…read morethe policy that is right for you and if required to communicate on your behalf to the insurance company. Gray Insurance Agency is a family run business that has been at the same location for many many years. Since our move to Edmonton, they have consistently made strides to find the right Company, the policy and the coverage that suits my needs. We have 2 cars, 2 trucks and a motorcycle on policies. Also a house and a rental is looked after. How can you buy insurance from a teller in a bank especially when considering a policy rider or dicussion between over insured or under protected? A broker is in business for you. Parking on one way lot enter from 160th Ave at 82 Street. Drive slow in lot, as busy parking traffic combining 2 lots and a lane. More parking seasonally on street or across the street at BNS or Remax. They always know my name and appreciate me as a customer. Thanks Derick, Maureen, Evette, Bob and Janet.

Always helpful staff, comparative rates. Quick return…read morecalls on questions . Online documents for easy view and printing.

i was looking for the best deal for home insurance and Saira helped me out. She was very…read moreunderstanding, patient and explained the coverages in a way that made it very easy to understand. She gave me the best rates. She also gave me some options and rates for Term (life) Insurance against my mortgage as this was coming up for renewal too. i was surprised that my rate was less then what I was paying at my bank. I am very happy with the service and highly recommend them. Thank you Saira for taking the time to help me.

I have car insurance with them and contents, husband asked if I could get him a qoute, so we can…read morebundle everything. Emailed all his information to broker in late September, and nothing back, so I phoned her in middle late October and she said she would get on it. Big surprise,nothing back from her, phoned main reception and asked if anyone else can get a qoute for me, Nope, you have to stay with the broker you have already. How long does it take to enter information into a computer 2 months ? They will take your money, but after that, your on your own.

Garth Potter has been my business broker for many years. When the business was temporarily closed…read moredue to the Slave Lake fire - my insurance covered my employee's wages and all business expenses. The cheque arrived within days of the claim. Having the proper insurance coverage recommended by my broker made all the difference!

I had conflicting medical opinions from two doctors, so I sent all the info into Jessica, who ran…read moreit by the insurance company's claims department to see what they thought. Unfortunately, they chose to take the opinion of the doctor that would make my insurance too expensive for us. Jessica dug deeper, and found another company who would insure me for a reasonable price, even with the knowledge of the medical condition. It saved our travel plans. We'll use her again for sure. Maureen O