The review written below was an experience a year ago. I just find over the years being a customer…read morethe prices seem to be creeping up. Thats why less one star. Yet, I still feel reassured that TD will take care of everything as they had in the past for me. Many times this week calling into the centre with questions about my auto and home policies, have not been on hold for more than a minute. Great customer service over the phone (especially during daytime hours). Had a claim in 2017 and the TD Insurance Auto Centre was new at that time. Wonderful idea! One stop to meet with an adjustor, vehicle repair, and rental. All in one building, all in one place. An experience that was hassle free, stress free and one of the reasons that keeps me from leaving this insurance company. Though I still think its a good idea to price compare/ service compare for the best value for your money, I think from my own experience it is a good reputable company to be with. (Original review written on Google Review a year ago)

Terrible insurance company. Even if you are not at fault, they deny everything from physiotherapy…read moreto mental rehabilitation. They will take your money, but when it come time to get insurance coverage, they dont exist.

I have to say it is an absolute pleasure working with Wendy…read more She is extremely knowledgeable and very helpful. She provided me with the best directions on the policy's that I needed. If anyone needs a quote and / or help I would recommend calling her. She is the real deal

I worked closely with Carol Reid from MHK and was consistently impressed with how polite, timely…read moreand meticulous she was throughout the entire process. The type of insurance I was seeking was entirely knew to her and her brokerage but she worked extremely hard to find me a suitable policy. The service at this brokerage is absolutely exceptional and I would encourage anyone to work with Carol - you won't be disappointed.

STAY AWAY!! QUOTES ARE NOT ACCURATE AND THEY LIE, gave me $120 quote and started taking out $250+…read morewas not able to get my refund after 6 month, they also continued to withdraw cash out of my bank after everything was cancelled, it was absolutely horrible experience, so I had to call my bank to get it back for me, told me id also get a refund for the over quote and didnt get that as well, they said i owed them!! LOOK AT ALL THEIR REVIEWS ONLINE THEY ARE PROBABLY THE WORST, if only Id researched a bit more I woulda avoided them forsure

I've had INTACT as my insurer for several years…read more Unfortunately, I had a basement flood and a hail storm required a new roof. The coverage was decent and handling repairs/restoring fair. However, when I got my first email reminding me that a payment would be due: I asked my agent to come to my home, at her schedule, to review and explain coverage - she would not after inheriting our account when the previous rep left, and basically, doing nothing. I left a review accordingly on their dealer - LINK INSURANCE in Calgary - site to share her unwillingness to meet ~ in other words, do her job. We researched several other insurers and found someone for $1000 less a year or $100 per month. Apparently, their apathy campaign isn't working. It made me apathetic to remain loyal.

can i get copies of my Insurance - pink copies I need to re-register my licence plate,…read morethank you

DO NOT USE Belairdirect as an insurance provider. I've called 3 different times over the course of…read more2 weeks to get assistance in a matter completely out of my hands and I have been given 3 contrary answers. I was with MORGEX INSURANCE ALBERTA for 12 yrs but I switched over to another company in 2022. That company had to get a verbal confirmation on my drivers history from MORGEX / UNIFUND in order to prove my driving record was good and covered when I switched. But the company I am with made changes to their policies and no longer uses verbal confirmations, but require physical proof of history. I was informed by my current insurance provider that Morgex DID NOT SUBMIT my driving history over those 12 yrs. Belairdirect insurance took over Morgex and has no way of accessing my info. They told me I could submit a complaint which I did and a manager or someone would reach out. BUT STILL NO FOLLOW UP AFTER 2 WEEKS. So I'm screwed unless I find a way to prove I was covered for those 12 yrs. Do yourself a favor AND NEVER USE BELAIRDIRECTS services. There is other companies out there that are better. They don't even have a physical address because the lady on the phone told me they do everything over the phone or online (virtually). So you can't even go directly to a place to have your situation addressed. If I could I would have rated them a negative number as opposed to giving them a 1 star.

We have been dealing with Armour Insurance for a number of years now. They have always provided…read moregreat rates on home and auto insurance. We recently purchased a new vehicle and would be taking delivery in a few days. I emailed our personal account manager Kerishea P Ebanks and was waiting to hear back. Seeing as we were in the area we decided to stop in the office and take care of the change to insurance. We learned Kerishea was not in the office that day so another account manager Danielle Stephenson stepped in to help us out. Danielle was very approachable and professional. She was able to make the necessary changes to our policy and provide new insurance cards so we could register our new vehicle. We received full coverage on a new 2022 vehicle with a minor increase to our premiums. If we were not impressed enough, I noticed Karishea had responded to my email and was ready to take care of us even though she was not in the office. It should not have come as a surprise as Karishea has always been very good with us. It was clear we are in awesome hands with all of the excellent, knowledgeable staff at Armour Insurance.

The receptionist was great. The broker was very much "the computer says $400/month" and wouldn't…read morereally entertain other avenues. I have had a driver's license for over twenty years with a clean driving record. I'm a licensed healthcare professional, a union member, and university graduate. $400/month makes driving infeasible for me, and I'm sure most people. Disappointing to say the least.

RBC Insurance canceled my auto insurance today after I got their 5 page form back to them before…read morethe midnight renewal deadline. I've been insured with them for years and I have to re-apply with a blank form that they won't even fill any information into? They said I could reapply which would take a week to activate. I said I wanted Customer Service and was told they could start a report with me and someone would get back to me within a week or so. F-Y RBC. Oh, and they are going to return 4$ from the 94$ monthly payment which they renewed last night!

Ongoing service issues, continued total lack of attention to key details (such as making sure the…read moresex indicated for the insuree is correct - do I look like a Mr.?), paperwork sent without explanation (and with mistakes), and then resent but missing pages... Need I go on? This place must pay peanuts, if you catch my drift.

The worst experience with not just an insurance provide but any corporate body at large…read more Deliberately decentralized, inexperienced brokers and apathetic customer service staff are just a few issues; however, they're appalling slow regarding bureaucracy and zero managerial accountability. A minor not-at-fault collision and I started my claim immediately and deposited the car the next day where it was repaired over a week. Rental car secured and utilized no problem, body damage repaired promptly only to find out that Johnson had not even started the claim thusly not allowing me to get my car back from the body shop without paying them as they too were also waiting for reimbursement by Johnson Insurance. A month after my car was repaired and the incident was long dealt with, Johnson had failed to refund me the cost of the deductible and dialogue with my useless broker was grossly ineffective as he had absolutely no authority to do anything. In the end, the owner of the body shop had to write me a personal cheque due to Johnson unprofessionalism and tardiness. DO. NOT. INSURE. WITH. JOHNSON.