We loved it here, we bought so much without being pressured, Liam was a lot of help and very kind,…read moreI loved how honest he was with stuff. Would recommend this place to others

I went to look around cause I'm building a pc in a few months, Dylan was amazing! He even printed…read moreme a build list and told be where to get the best prices on places like Amazon. I can't wait to build this awesome pc!

I wanted to give a better rating, really I did! The guys who work here were pleasant and seem to…read moreknow their stuff. But... the communication piece was totally missing. Brought in a very old laptop for repair. After several weeks without hearing anything, finally called them to check in on the status only to find that during a customer software upgrade I had been lost in the shuffle. A dozen days later, called back only to find out that they were still working on options and would call back. No call came so I called again and was told that since our laptop was so old it was not really worth fixing (not terribly surprising, but I wanted to try!). As I mentioned the guys here are nice, so we brought in a second laptop for repair and decided to sell the first one to them for parts. (Recycling at it's best!) This time around I still found that if we didn't call them, we had no idea what was going on. In the end the second laptop was fixed to our satisfaction but we didn't know how much it was going to cost until we came to pick it up. When it came time to settle up the credit for the first laptop and the repair on the second, I noticed the coupon we had brought in when we dropped off the first laptop had been lost. Luckily when I pointed out it was missing from the final receipt they made good on the original offer. I will be checking yelp for new reviews before I came to this place again hoping to see there has been improvement in these two areas: -Communicate with your customers on a timely and regular basis -Clearly communicate (at least estimates) of what the cost will be

The new manager and the crew helped me when I shattered my phone. They provided me with a brand new…read morecell phone, offered me multiple different options, and helped me in every way possible. They didn't once say there was nothing they could do, they figured it out regardless of how long it took. Recommending to all my friends that need any phone help.

New TV and soundbar and now I needed the HDMI cable…read more Ki was around do I asked him where to get the cords. I told him what I needed them for and he walked me to them and advised me what and why. Love the personal assistance. Checkout was easy breezy , phone number and rewards check. Kaleb was very funny too!

Located in off of Metcalf and 119th street, Best Buy is in a safe part of town in a lively area…read more I'll admit, I love Best Buy and back in the day, Circuit City. I like buying my own length of wires, checking out the new games and wondering aimlessly. I have a very expensive home theatre, a bunch of CDs, DVDs, Blu Rays, 4ks, Xbox and Nintendo games along with a Galaxy Fold 4 phone and accessories. I list these products b/c many of them aren't available at Best Buy anymore. With the advent of streaming, Best Buy no longer carries physical media. So, when you stream Toy Story 2 and say "hey, where's that scene with Stinky Pete?" well that's because Disney has altered the movie and unless you have a physical copy your memories are all you have of the scene. Or perhaps you purchased a game on Sony's streaming service, yup you don't own that either. My point is Best Buy isn't there to give you an option to streaming anymore and their floor space has opened up to even more boring and drab "knick knacks" instead of electronic goods. Now I will admit the people are very nice and the checkout lines are relatively fast! At this Best Buy employees are more than willing to help out with questions and they seek you out! I like good customer service, something that has been lost over the years. While I've been to several Best Buys recently, this one seems to have maintained their commitment to the "DIY" person ala Radio Shack back in the day (yes I realized I dated myself) with products and tools to run your own network, home theatre or computer area. So for instance, you need a long HDMI cable tonight, this Best Buy probably has you covered. As I stated, CDs, DVDs, 4ks and even a robust game selection for the major consoles is gone. Yes, they do carry a limited selection of games, most have been replaced by some odd toys like Funko Pop, Disney or something of the like. Come to think of it, I forgot to check on records! As for gaming consoles, they do have a selection of controllers, computers do have a few mice and keyboard options and the stereo selection is ok with a broad range of products in differing price ranges. In Summary, Best Buy is relatively competitive with pricing and will have many desirable products on hand. The people are nice and if you're in a rush they're pretty good about having short lines. I've been to a lot of Best Buys and this is by far one of their stores as they still carry a lot of things from yesteryear. Combine that with a solid staff, fast lines and safe shopping and this is sure to be the Best Buy for you!

I am one of those guys who thinks he can do anything as long as you watch a youtube video of it…read more I own two computers. One a MacBook and the other a PC. When the macbook, which is nearly 9 years old started lagging and needed new ram, I bought it and install it myself. Now I wanted to up date the PC. While the MacBook was easy, the PC immediately crashed. It took 10 minutes to get to the operating system and then it couldn't find Windows 10. Had I screwed up my computer? I immediately thought of Geek Squad at Best buy. There was a store down the street and they were reputable right? A minimum of $85 + parts. So I found these guys on Yelp, free estimate yaay! I took it to their shop and the repair guy quietly listened to my story and then told me he would not repair my PC. I asked why. He said: "You obviously know how to install RAM. You bought some bad RAM, remove it and return it. Once you remove it, it should go back to it's old self." I went home and did it and lo and behold it started working fine again, new ram on order from Amazon. Direct Computer outlet could have charged me, but they were honest and upfront. This is service you don't get anymore, as everyone has to hit quota numbers now. If you have a PC and want an honest assessment, I suggest these guys.

I'm a new customer found out about this little Gem* because i was looking for an older operating…read moresystem and they were the only ones who could help me out with it. The Guy's name is Phil and the nice, sweet lady that works there with her little adorable child were awesome they went far and beyond' what any store would normally do just to help and please their customer' I was impressed after buying the first laptop. it was blazing fast! faster than any computer we had so I came back to them and asked for two more computers... and then just recently a few days ago I just came back to get two more! laptops. if you don't believe me, you can ask me or leave me a comment and i will even provide anyone with my personal phone number to verify I'm a 100% real customer and person. i can also provide pictures of my laptops as well. I loved all my computers and extras'' that i sent them some pizza' in gratitude because I am so thankful' for what he Phil and they did. THEY DESERVE IT!

Karl was great! Completely trust him and appreciate his attention to detail. I highly recommend him!read more

Very prompt and knowledgeable! Great installation and communication. Cleaned up well as too!read more

Oleg is a great service provider. Have been dealing with computers since 1990. This is the best…read moreservice I ever received. Well done Sir! The office may be hard to find but finding it is worth the effort.

Great place to get repairs for your older PC. I would recommend them ask for Rick…read more Took my laptop into them. They replaced the motherboard and return the PC in a very timely fashion

Within two minutes of entering the door, my problem was solved and for a very reasonable price…read moreworking again. Definitely going back here for any future PC issues. My Dell notebook was not charging correctly. I walked into a large competitor earlier in the day to find there was a 39 minute wait to talk to someone... Direct Computer personnel were friendly and knowledgeable.

I just made a laptop purchase here and walked out extremely satisfied with my purchase and…read moreexperience. I have limited knowledge on computers and explained what my expectations and needs were. The guy helping me was beyond knowledgeable and had patience with me. Didn't try to talk me into something I didn't need or outside my budget. Wish I would got his name because he deserves to be recognized.

Service with a smile since 1988!…read more Bought a refurbished Lenovo laptop top for $185 upgraded to 16GB for $25.00. I didn't need anything fancy so this is perfect.

Very friendly staff and great service. They replaced my laptop keyboard in 3 days at a fair price…read more Highly recommend!