I went in there, looking for a brake shoe retainer clip. The girl behind the counter had no idea…read morewhat I was talking about, and kept asking me for my model of vehicle, which is a 1976 Triump Spitfire 1500. Obviously, I own an antique vehicle. I was looking for a three cent part. This girl had no idea what I was talking about, let alone the issue I was having. she was more concerned whether or not I had cut in line , then the issue at hand. I went down the street, where I should've gone in the first place, and the 20 something kid at that store took me directly to the part I needed, and I was in and out in less than five minutes. The girl behind the counter at O'Reilly clearly did not have the tools in her toolbox to assist me, let alone anyone in the general public, aside from scanning a barcode. I won't be returning.

What could improve you ask? How about customer service. I enter the store and I'm the only one in…read morethere other than two people behind the counters. I ask a young woman who was playing on her phone for a couple of different tools that I'm looking for after I've been up and down the aisle for a while, not able to find any. She says go down aisle three or down there. She quickly returns to her phone to play on her phone or text or whatever she was doing. My question is why is she working here when she doesn't even wanna work there? Well, O'Reillys you lost a long time customer. Maybe you should've learned to manage your people better.

I took my iPhone in because it didn't appear that the charging port was working. However, before…read morethey took the phone apart to replace the port, the technician said he thought it might just be pocket lint gumming up the works. He took a few minutes to clean the port and it now works like new. He saved me time and money and didn't even charge me. I'll definitely be back soon to replace the phone's battery.

I took my computer here about 2 weeks ago but I am just now getting around to writing a review…read more They (Nick and Chris) fixed all my problems quickly and gave me some hints, which were very helpful. This is the second time I have gone here, and it's now definitely my "Go To Place." I kinda look forward to something else to break, lol. (Just joking, Karma!)

Customer service is awful. I went on a weekday when it was not at all busy. I needed a computer and…read moreaccessories for my dad, who I was visiting from out of town. I stood in front of a sales person for about 5 minutes who was at a computer. No, "I'll be right with you." No eye contact. No nothing. Completely ignored. Other sales people were chatting with each other but offering no assistance. I sat in the parking lot and ordered all the things I needed off Amazon. And while I'm not happy with Amazon these days and would rather avoid using the service, It was so much easier to purchase through them to avoid the frustration of poor customer service.

My name is Tom King, 69 years old, from Lawrence, KS. I have purchased all my electronics from Best…read moreBuy since the mid-1980s. On Friday, April 25, I went to the store at 2020 W. 31st Street in Lawrence to buy a new phone. Johnathan was my salesperson. I needed an unlocked phone, Verizon-compatible. I'm a senior on a tight budget and he recommended a BLU G54 128GB for $119.99. I also purchased a one-year warranty for $29.99, and paid $39.99 for the data transfer from my 11-year old Motorola phone, also purchased at Best Buy. The total sale was $207.73. Johnathan transferred the SIM card to the new phone. The data transfer took 3.5 hours but I was still unable to connect to Verizon for service. I went to the BLU website that evening to verify that the G54 is compatible with Verizon, ATT, T-Mobile, Cricket and others. The BLU website confirmed that. The carrier specs on the G54 page on your website omit Verizon but include ATT. I was very clear with Johnathan that I was a Verizon customer and he assured me that the BLU G54 was Verizon-compatible. I returned the next day and talked with Zac. Very helpful and knowledgeable. He contacted a Verizon technician who verified that my account was in good standing, and that he recognized the device but couldn't connect me to service. Zac tried several possible solutions without result, eventually concluding the phone might be a dud. He replaced the phone, transferred the SIM and the data, but the result was the same. Zac advised me to go to the Verizon store. At the Verizon store, they told me the phone was an unsupported device. They tried two different SIM cards without resolution. The next morning I went to ATT, my Internet carrier. After another hour of trouble-shooting, they too found that the G54 was an unsupported device. As I had been without a phone for four days, I purchased an ATT phone and am now able to call and text. This morning, April 28, I went back to Best Buy to return the BLU G54. I dealt with Jared, the manager. He insisted the phone was compatible with Verizon and ATT when it clearly wasn't. His talk was accusing. He first tried to refund me $163.99 against the original sale of $207.73. When I disputed the restocking fee, he said, "My salespeople spent a lot of time on you and those guys don't work for free." This statement was witnessed by an employee in training. He also told me not to "try to avoid the restocking fee" in the future. After more grumbling, he refunded the full amount. The refund has yet to be deposited in my account. I've been a loyal Best Buy customer for over 40 years. I was planning to replace my MacBook Pro with a new Air this month, but after my encounter with Jared, I'll buy direct from Apple for the first time. I'm glad to see that Best Buy is doing so well that it can afford to discard lifelong customers. You sold me a phone based on compatibility with major carriers, particularly Verizon. Both Verizon and ATT declared the phone incompatible. Isn't that fraud?

Worst experience in 50 years of car ownership. Gave me a price. I trippled checked it before i…read morecame. Then when i got here they raised it by 11x after driving an hour to get here! Yes thats a 1100% increase. Do not go here! Not trustworthy people. Apparently dont really know Mazdas.

Horrible adherence to appointment timeline. Scheduled an oil change and waited 90 minutes. They…read morewere informed in advance that I would be waiting.

I have to say that Dustin here at I Guru is honest and straightforward about what he can do for you…read moreand your computer. I brought in an older MacBook Pro Retina 2011 and was desperate to find a solution to fix it. Apple stores just turned me away trying to sell their newest thing, I came to I guru to get his opinion on what was wrong and low and behold it was something that no one could fix,, my GPU among other things was busted.. As a photographer, Im in contact need of my computer and graphics tools. He could have totally taken me to the cleaners and billed me for all kinds of things but he was straight forward and honest. He answered all my questions without getting frustrated, like some other places. After doing some research on my renters policy, I found that I had computer coverage on it,, he was more than happy to provide documentation I needed to file my claim. I now have a new computer and I will be going to him from now on :). What I really was impressed with was his knowledge on Apple products, many shops will not touch apple products but he does and I am glad I found this shop. Shot out to Dustin!!!! Thanks so much!! Katherine

My son and I paid over $300 to have his iPad screen fixed and they told us bring it back within 30…read moredays if any issues . We brought it back because the screen was glitching and was not flat with the surface and they refused to fix it ! Do not waste your money

I needed a new low beam headlight and Jarod got the right one and put it in for me. Not easy on my…read moreVolvo xc60. Great service!!!