I went to their San Ramon, CA store...bought a key and fob for my 2105 Lexus about 2 weeks ago. The key wouldn't stay attached to the fob. So, I came back and they replaced it within minutes. Super friendly and helpful. YAY! Another happy customer!! I will return! read more

Quick and easy, great service! Was in and out in less than 3 mins! Coming back to get my wife's car key programmed

I lost my only car key and the Audi dealership said it'd take a week at least for a new one. Cheeda had a new key made same day, fully functional, no drama with key codes or any of the other nonsense other smiths were yakkin about. He saved the day, these guys are wizards. read more

Came to let a key made for me car. In and out in 10 minutes. These guys are awesome! I definitely recommend them for all your key needs. Way cheaper than going to the dealership. I saved more than 50%. read more

Really solid group of people, they're almost always open and really fast customer service. Also a wide variety of custom key options which is always a plus. read more

We came here needing an extra key, they were super fast responding and it only took about 15 minutes to make the key so we just browsed the nearby stores. Very convenient and it was sold at a very good price, would definitely come again! read more

Fantastic experience at AMPM Locksmith! Everyone was so friendly and knowledgeable about replacing the remote key for our car. It took only a 1/2 hour and was reasonably priced. It was a true pleasure to do business with them! Wish we could give them 10 stars!!! read more

I came to AM PM Locksmith in a panic since the battery on my car key went out. Alexis helped me out and was so kind, and so quick! He gave my girls snacks and water while we waited, and the price was beyond reasonable (a lot less than I was expecting, actually!) I'll be coming back for all of our key needs, and would highly recommend this shop to everyone. Thanks, Alexis! read more

I needed to get a transponder key copied for my car. I've read online that it would cost an arm and a leg from the dealer so I looked for a 3rd party locksmith that could do this. Surprisingly, they were able to get the key made and the chip works! I would highly recommend trying this place if you need a transponder key copied. read more

Excellent, professional, and very quick. Very nice employees who make an extra effort to help getting keys on/off key rings. Five stars!

Super impressed with this lockssmith! Always have came to get keys copied when needed professionally here. The owner and his staff are super nice and I was very Impressed by the owner was training new employees how to cut keys and show them how the machine works. We talked briefly and he truly wants to help people learn this trade. read more

Good service. Very nice people and helpful employees. Reasonable price. Highly recommend

Very friendly, quick efficient service. They were able to help me with a key other places were unable to. Will definitely use them in future and recommend. read more

I called because I thought I had locked my car keys in the trunk, when actually they were found in my office building. The response was prompt and they canceled my request with no hassle at all. I don't hope to ever need to call on them again, but if I do I would only trust them. read more

Wow ! Bill is amazing. He was very professional and knowledgeable. I felt extremely confident in him fixing my front door lock! I had a previous company come in and they wanted me to do a re key and blah blah blah ! I'm so happy AM PM sent Bill ! They were honest and efficient! So many companies lack integrity these days :( so happy to know great companies like you guys still exist! My door is brand new with a small adjustment wow read more

Called this morning because of an attempted theft of my car and damage was done to the key cylinder. Asked me to come on in to get a quote, was quoted a fair price. The owner quoted me 45 minutes to remove and replace. Great work!!! Would do business with again. read more

Service is fabulous and patient. Will work with their customers. Same day appointment. Cooper you are an AWESOME employee and I hope your bosses treat you as such because you are a hard worker! Coming back again for added services! read more

I officially retract my previous review as this place is extremely suspect. I called to get the prius fob done and quoted me $200. I went in today the girl asks me, did you call beforehand to get a quote? Yes, $200. She calls her boss, he's apparently says no, everyone gets $220. What the heck? I come all the way here to be lied to? And why does she even have to ask if I got a quote beforehand? So sorry, you don't get my business if you're going to be so shady. read more

Didn't show up for the appointment. Didn't care notifying me despite me calling them to check what happened. It went to the voicemail

Two toddlers, working from home, 90 degree weather and our backdoor accidentally latched behind us. We called AMPM locksmith and he was here in 15 minutes! He heard I had small children, locked the place up, and came as soon as possible. Thank you for making such a miserable situation not that bad! The owner couldn't be a nicer guy. Thank you so much for saving the day. Going to have all our key work done here for now on. Highly recommend this business! read more

The guys at AMPM were great. I walked in needing some keys duped. They were friendly and efficient and had me out the door in just a few minutes. I'm sure cost varies depending on your key but mine were just 3 bucks apiece out the door, very reasonable, especially since I needed 5 copies. I'll be going back to them for any future needs. read more

I have been trying to get a new key made for my car for the last week they tell me they will come in the morning they dont show up , I call them they tell me tomarrow then tomarrow they never call to cancel I have to call them then they tell me they will call the technician and call me back they never call back I have taken 2 days off work to accommodate them and they no show and no call I am furious and have waited over a week for them and lost two days pay already I would not trust thease unreliable and unprofessional people read more

Just had them over as I had lost my car keys and could not get into my car. I had previously bought a spare key from Amazon but had never got round to programming it as it was a smart key. They came within the hour and although they couldn't program the car initially, he sent his son with a different machine and it was programmed within 5 minutes. Very happy with the price and the service and would use them again if required. Only way I'm giving 4 stars is I had to wait until his son came the different machine otherwise it would have been 5 stars. read more

Came here in a hurry as I needed to make some copies of the key.Awesome place to go. Professional, Fast service and reliable.

Scheduled a meeting with the owner, over the phone, his name sounded like Omeer Javid yesterday for 12:00pm noon today, confirmed it this morning at 09:30. I arrived on time at 12:00pm only to find out he decided to to go do something else and never bothered to let me know. I wasted a full hour and gas for nothing. I can't recommend this business. Stay away if your value your time. #NeverAgain == A closer look at Am PM revealed the following: A. There is at least one review on Google that proves their lack of respect to people's time, and I quote: "Jon Pevna These people are crooks. I called on Saturday morning at 8:50 for help unlocking a bathroom door that was stuck. I was told they would be there in 30-40 minutes. They didn't arrive until 10:20 despite repeated calls from me. Each time I was told that they would be there in 5 minutes. The repair person who came told me he had just been notified of the call. On top of that, the repair person told me the door handle was completely broken and had to replaced. Since I rent, I said I'd have my landlord make the decision. He came over today and fixed the door in 5 minutes with a wrench. On top of that, they charged me $100 for this fraudulent service. Buyer beware!!" == B. AM PM Locksmith, hold a "C" Rating with the BBB, here the link to your business's profile: https://www.bbb.org/us/ca/san-ramon/profile/locksmith/am-pm-locksmith-1116-307667 It appears there are actually complaints against the company, here's an excerpt from only a couple of weeks ago: " B Gon 05/08/2019, I would like to make a complaint about this company as they are dishonest. I live 20 miles away from this business, but my daughter broke her 1998 car key and I called them because the Locksmith in my area was closed for the weekend. I drove 20 miles because the person said he could make the key off the two pieces I had of the key. When I got to their Livermore office, they were not able to make the key so they said they had to send the key to San Ramon (which is another 10+ miles or so from Livermore. He said he would charge me $40 to remake the key. When I called on Monday, the person said he was going to charge me $70 because they had to use the vin# to make it because he was unable to make the key from the pieces I took him. I trusted him and agreed. After picking up the key on Tuesday, I tried it and it did not work! I called the person and said that it was very difficult to make the key and he said he would charge me $100 more to go to Tracy to my car and make the key. I then called the Locksmith in Tracy and they said they could make the key and charge me $5. I took the chance, they took 15 minutes to make the key, my daughter tried the key and IT WORKED! I called the AM PM Locksmith person back and explained the situation and told him that I needed my money back as his key did not work and he obviously didn't cut the key correctly. He refused and said that he spent too much time making that key and that he made it up to code. I, very nicely said that if he really thought that was the correct thing to do, not being honest, then that was okay. I would never go back to this place where they do not guarantee their work and they over charged!" - The picture is not attractive at all, their customer is calling the company and staff: "dishonest", "not being honest" == C. A quick check of the AM PM Locksmith's Yelp profile shows scores (over 25) of unhappy customers complaining about their services and staff. this is what they have to say: "they are fake", "Absolutely terrible customer service and communication", "clueless", "rude", "horrible", "suspect", "lied to", "so shady", "Pathetic customer service", "zero communication", "didn't want to assist me", "overcharged me", "That sure isn't the way I run my business nor how I would expect to be treated", "Worst service I ever had before", "the new owner suck", "will not recommend anyone I know", "DO NOT USE AMPM Locksmith!!!", "arguing with me", "Failed to show up for scheduled install", "Never showed or followed up", "This place overcharged me!", "im surely not calling this company again!""dishonest", "not being honest" Bottom line: BUYERS BEWARE read more

Great locksmith, sharp employees, owner is very appreciative of your business , Does alot of work for San Ramon Valley Fire Department and all the firefighters use him..Call them before you call anybody and you will be glad you did! read more

Was like pulling teeth to engage with this company. My communication was with a fellow named Chida. I had to call/text several times just to get a quote for the replacement of three locks at my home. Finally got the number I was desiring (just a final number for the check) and scheduled them to arrive at 3pm. By 3:20, no one had arrived. Upon calling I was told that the next available technician would be over (no idea when that would be, however). What was the point of scheduling someone for 3pm then? Pathetic customer service when I reached out to them for a very easy request. read more

I was referred to AMPM by a friend. My entire experience was great, they got the keys made quickly as I was there when they were opening. The staff was friendly and I got exactly what I was hoping for but just faster and from a more friendly staff than expected. Will be coming back for sure. read more

Cheetah, the owner is the BEST! He took car of me and greeted me right when I walked in! The entire experience was fast and under 10 minutes, I wish I had discovered AM/PM Locksmith Sooner! Great and affordable prices! This place is the REAL DEAL! You will not be disappointed! read more

I need a new key fob cut and programmed. Dealer quote was very high. So I bought a blank key fob online had it cut and programmed. Called around a few places and this place gave me the best price on the phone. I brought my car in and Chita(sp?), the owner and Shankar were very pleasant and courteous. Very straight-forward in their quotes and pricing. 30 minutes later, I have a new key fob cut and programmed. They carry a lot of stuff in stock. You can buy the key fob directly from them and save time. Don't go to dealers. I saved 45% doing it this way. I recommend this place. read more

I had a really bad experience with AM PM locksmith. I had a problem with the lock on my home front door. The technician came in and did something to fix the lock which worked for that day. But in less than a week, the lock started having the exact same problem. When called again, I was told to replace the lock and that the cost to replace it is $700 which was more than twice the original cost these guys provide to originally replace the lock. Called another company and they correctly fixed the issue in minutes. I would never reach out to this company again !! read more

Called at about 10am to inquire about getting keys replaced to my front door the gentleman i spoke with said a tech would be at my home within 30 to 45 minutes he showed up in 30 very professional even though he thought he was coming for a different service (misunderstanding with the first gentleman) he had the new keys made within minutes and was done in less then 20 minutes very professional (with mask etc.) and personable! Very satisfied and would definitely recommend!! read more

The staff and owner are excellent! I had a few issues that needed urgent attention. They were fast reliable and very knowledgeable. Just by describing a problem I was having. Bill was able to understand, diagnose and then demonstrate to me how to fix the problem.. saving me time and a house call.. highly recommended!!!! read more

Extremely unprofessional. I called in with a simple repair to my Volvo. The manager, who was rude at best, told me he would be out to my location within several hours. At the end of the day, he never showed up and gave me the excuse of not having the part after he promised that he had it. He then promised that he would be out the next day and never showed again and never called. I don't know how this guy is still in business. read more

I had a very simple request, I needed a battery for my car key fob. The shop had closed but there were still people there and the door was open. They really didn't want to assist me. The young girl who assisted me could barely speak English. When she told me the price of the battery I almost feel over. I asked if I could speak with someone who might be in charge. A man came out from behind the corner. He said we are closed. As a small business owner my self, I always welcome the opportunity to assist someone. This guy overcharged me and said it was ok because it was after hours. WOW! That sure isn't the way I run my business nor how I would expect to be treated. read more

I lost the keys to my Lexus, and had to have it towed to the dealership. The AAA tow truck driver recommended that I go to ampm locksmith because I could get the keys a couple hundred dollars cheaper. I went to ampm, ordered two keys and went on my way. 30 days later the one key that I used every day broke. The other key I was able to use, but after 30 days that key started to fall apart. I also began to have issues with my electrical system because for some reason the key and my car could not communicate properly and it was creating issues with my windows, door and locks, but I don't know why. I would recommend to not waste any money on purchasing a brand name vehicle key from this company, because they're not the real thing, they are fake. I would go to the dealers and save yourself the time and grief. The owner would not reimburse me after 30 days! read more

Rekeyed multiple rental units of ours. Always easy to schedule with, on time, and the work is always completed in a very timely manner. Will continue working with. Thank you! read more

I wanted a replacement for my Toyota electronic key. I called and was told they could do it at the Concord location. I had to go there 4 times, each time being told they could do it. Finally they said they needed to get the key and ordered it. They said they would call me and come to my house to make the key. They never called even after I ran into the manager at Costco. Absolutely terrible customer service and communication. Finally I called a competitor (Quick Keys) did it the next day. read more

Getting a locksmith to duplicate a VW Jetta key is a challenge! We tried almost a dozen places before finding AMPM Locksmith. They programmed our key in record time and gave us a discount. Would definitely recommend! read more

Called in 3 days ago, made an appointment, they showed up, they couldn't fix the problem and told me that they'll be back to fix it ASAP once they figure out what's going on, they were to get back to Me the same day, never got a call, called them that evening and same guy I spoke to over the phone earlier that day said they'll call me back right away to let me know what's going on, NO CALL, NO SHOW. Called them the next morning to found out what happened... the same man I spoke too said they will certainly get back to me within the next 30 to 40 minutes, AGAIN! never got a call back or an explanation, I can't understand how a company can run a business that they're number one priority is customer service/customer communication. I can understand such things occurring/happening in between jobs which may not allow them to return to work or complete a previous job but not to call back to explain or apologize is what I'm disappointed at. Anyway, I'll never call them again or ask for their services but thank you anyway. Hope you get the time to educate your team on some people skills! read more