My husband and I took our elderly dog Jumby to Horizon for euthanasia. A very difficult decision…read morethat we made after much thought. From the minute we walked through the door to their large reception area, we were treated with compassion and kindness. The vet techs (I'm so sorry I don't remember their names!) were so very kind and gentle with Jumby. We were given as much time with him as we wanted which we so appreciated! Dr. Gray was exceptional! She explained the final procedure thoroughly so we knew what to expect. She was soft-spoken, gentle with Jumby and kind with us. Again, we were given as much time as needed to say good-bye. Thank you, Horizon!

I waited 3 hours. They said they didn't want to examine my cat because he hissed at them. Then they…read morecharged me $175. There was a woman in before me whose cat ate her drugs. They fixed him up and gave her a discount when she started shouting. I guess I should have made a scene. Edited to add If you are concerned about patients maybe don't have cats and dogs in the same waiting room. And if you allowed owners to go back with their animals when they are examined they can soothe them. My cat was terrified after sitting in a waiting room with dogs for nearly 3 hours. He's never been around dogs before. And I could have calmed him or picked him up if the vet was too afraid. Yes you did offer to sedate him at a very high cost to me so he could be examined. He has never needed to be sedated at the vet before to be examined.

We've gone to Oaks Urgent Vet twice now and both times had nothing but good things to say about our…read moreexperience. The space is very clean and comfortable, with calming sounds and enough space in the rooms. The staff is very professional and compassionate and responsive. The first time we went we saw Dr. Kohltfarber. He was very kind and explained what was going on in clear language, and answered all of our questions about how to care for our dog after leaving. The most recent time we went we saw Dr. Ferdowsian. She had to share some scary news with us but was so professional and down to earth that, even though I did feel a bit panicked, I was able to ask all of the questions I needed to and I left feeling hopeful about our dog's plan of care. She also contacted us after our visit to check in and was very compassionate and attentive with all of our concerns. Because of her quick findings at our most recent visit, we were able to get our dog scheduled for surgery at a specialty center that same week to have the issue resolved. Now our dog's quality of life is back to normal, and we couldn't be happier. They are also very clear about costs, including explaining all of our options for diagnostics and treatment. We felt their costs were fair too. We never felt confused or lost, even when we brought our dog in for a more complex problem. If your pet has an emergency I would absolutely recommend them.

No one wants to go to a veterinary urgent care…read more Overall, we had a good experience here. Our boy Atticus was having problems urinating. The staff at Oaks Veterinary were very kind to us and sat us in a semiprivate room up front while Dr. Jimenez did some tests on our kitten (he's 12, but he'll always be our kitten). The diagnosis was Feline Idiopathic Cystitis and we were sent home with a variety of medicines, some cans of prescription urinary care food, and orders to follow up with our primary vet in about a week for more tests. Everything was pretty pricey at $1700, so I appreciated that they gave us the cans of food for free (which our primary vet didn't do when we eventually followed up). They also sent the records over to our primary vet, which I appreciated. I had to follow up with the office staff about getting copies of the records for myself and, when I reached out with concern about how long it should be taking Atticus to recover, it took about 5 days to get back to me. Those are the only reasons it's not 5 stars. Lots of parking and food places nearby if you need to wait.

I've been to ACCESS, but VSEC is the closest 24/7 emergency hospital in the area and I took my cat…read morethere and would go back if I need emergency care again BASED ON THE EXPERIENCE I HAD...but there are a *TON* of nasty-bad reviews about this place. According to those reviews, was my experience was a fluke? I don't know--I don't know what to think now. Fortunately, though, I got lucky and was the only one there at that time of night so I received immediate and uninterrupted service. I brought my 15 yr old cat in for an emergency last Friday night at 11:30pm for a neurological event and ultimately had to euthanize him. I've read some bad reviews that talk about Drs pushing euthanasia, but that was absolutely not the case here. Based on the way he presented it could only have been a stroke, aneurysm, tumor or something else in the brain, so there was clearly no alternative (and I'm not going to put a cat through brain surgery). I already had the knowledge of labs/urine when my Dr gave him a clean bill of health 2-days prior (ironically). The Dr at VSEC and I decided to shoot an xray or two just to make sure there was nothing blatantly obvious like a mass but they were clean. This helped us arrive at the correct conclusion. I also requested that he just interpret the xrays rather than sending them to the stat radiologist and he accommodated me. (WOW, someone actually saying they saved money at this place!--remember to advocate for yourself!) The Dr (Sorry I don't remember his name) I worked with was 10/10, couldn't have been more compassionate, and helped me through the decision-making process. I was able to spend as much time with the cat as I wanted before and after we put him to sleep...and I spent nearly an hour and was never bothered or hurried. So as lousy as that was, the experience was the best I could have hoped for. No complaints about the tech or the girl I talked to on the phone that told me to drive safely.

Worst experience at this place, especially dealing with Cody from the emergency department …read more I've been a loyal customer for years and never had any issues before. Recently, I learned they have different staff, Emergency team and Cardiology specialist staff on different days. The cardiology technician and doctor I normally work with are amazing. They are only there on Tuesdays, Wednesdays, Fridays, and Saturdays. On the other days, it's been a nightmare, and I would strongly advise against going then. Prices were quoted nearly four times higher. For my dog, we have always done a single-view X-ray. However, Cody insisted on doing a three-view X-ray, which would have cost almost $1,300. I asked if it was possible to do the single view, as I've done for years with the other doctor. Cody responded by saying I am not a doctor and that if I wasn't happy, I could go somewhere else. I honestly did not feel any compassion from him and found him to be cold and dismissive. When I mentioned I would leave a review, he said he didn't care and told me to go ahead. I felt forced and helpless at that point and signed a release form to discharge my dog. I left feeling hurt and distressed.

Big thank you to Dr. Gibbs and the VCA staff!!…read more I had a holland lop named Oliver who was suffering from dental disease and other complications due to his dental decline. Dental care and exotic knowledge was difficult for me to find when I moved to SoCal, and we felt we found a true gem here at VCA. Dr. Gibbs is a stellar veterinarian and my partner and I felt Oliver was receiving exceptional care under the VCA staff. Dr. Gibbs is a kind, knowledgeable, and understanding veterinarian who truly cares about what she does! When it was time for Oliver to pass the rainbow bridge; we felt he was receiving the best and most loving care up until the end. We would also like to thank VCA vet tech, Ricky, who assisted with Oliver and provided him with warm and loving care. We worked with the VCA team for almost a year, and when the time is right, we look forward to utilizing them again for their outstanding rabbit care and professionalism. Thank you, VCA!

This is by far the worst veterinary hospital in California. My 14 year old 5 pound yorkie was…read morevomiting blood and having bloody diarrhea. They made us wait 2.hiurs, while she continued to have liquid bloody diarrhea. No doctor came out to see her. She started going downhill. Still she was not seen. Then the front desk girl, who had disappeared for 2 hours, came out and said the doctors wouldn't see her dir another 4 hours. My baby is literally dying in arms as I'm driving 30 minutes to another 24 hour vet. These people should have all licenses taken away from them.

Phone staff was very helpful and explained their agenda so I didn't have any questions, overall a…read moregreat experience personally and with my friend who had a cat here and they did a small surgery on.

Horrible change in attitude. I was told to bring my dog back for a drain removal and prescribe…read morespecific antibiotics since he had a resistant infection. For 3 days I was told they were too busy to see him. Today I was told to go somewhere else. I never got the results of his tests. At this point he needs euthanasia and they said they would call me in to get that done but never did. My regular vet will squeeze him in tomorrow but his days of pain and lack of treatment make me very sad.

Jazmine the receptionist is so nice and patient and helped us get food our dog needed.read more

My dog ate reusable water balloons and I was a nerves reck. I found this hospital on yelp and let…read moreme tell you, I was beyond satisfied. As soon as we came in we were welcomed by everyone on the staffing team. The girls at the front desk were phenomenal! Every concern or question I had they were able to answer and helped us through this difficult time. They did an exam and did X-rays. We knew surgery was going to have to happen but the way we were reassured during the entire process was great. We were able to stay with our baby the entire time until he went into surgery. ( they do have a glass window where you can watch them do the surgery ) I was updated throughout the whole process with texts and the doctor called as soon as they were finished. The next morning when we came to pick him up he was happy and you could tell he was well taken care of. I can't express the gratitude I have for this place, not for just taking great care of our baby but for helping us cope through this entire process.

I just had a "WOW" experience at URGENT VETERINARY CARE Santa Barbara! My dog became non-weight…read morebearing lame on a back leg last night after running around the yard-I assumed he injured his ACL. However in the morning I noticed he had several "foxtails" embedded in his pajamas (hairless dog - wears clothes on cool days) then I noticed the swelling between back toes and knew he had a foxtail. I called my friends at St. Frances Animal Hosp but they were swamped with only one vet and closing soon... but they told me about UVC - I drove over and within an hour we were done! My pup as recovering from sedative, foxtail in a test tube to share as a warning to friends and neighbors and a GREAT experience with highly skilled staff and professional, friendly, experienced and well trained veterinarian. What a welcome practice added to SB! Walk-in Urgent Care Vet for non-critical emergency care at its best! KR, (DVlong time SB resident.

So annoyed at that Urgent Veterinary Care technician and management team. I have a feral cat who…read morehad a bloody external ear wound with alopecia. Without running any tests the vet came back and said it might be cancer. I acknowledged that may be the case but thought it was alarmist and premature to say that. The technician came back after cleaning the ear up to say they at this point they do agree it's a wound with possible infection, not cancer. Although they wanted to meet with me to go over the treatment and meds before I left, they forgot to put an antibiotic medicine dispenser in my bag, and three separate times I had to remind them to go back and give my (feral) cat his first dose of antibiotics, and flea meds, and remind them again to check for worms. They also forgot to give me topical antiseptic pads so I can clean the wound. I think they are training young interns who have no idea what they are doing.

My dog Bear had dental surgery in late May (from a different hospital), as recommended by his vet…read more Over the next and subsequent weeks, Bear's health declined rapidly. He was diagnosed with pancreatitis and at one point I thought he wouldn't make it. He is finally on the mends and past the worst of it (nearly 3 weeks later), but I am so grateful for the team at VCA Veterinary Specialists of the Valley. I took him to this ER 2 times over the course of 2 weeks. They always answered my calls (no matter the hour) and were patient and understanding with me. Bear visited them twice (fluids, ultrasound, pain meds, etc.) and you can tell the entire team really cares about their patients. They're very responsive, knowledgeable, and helped ground me when I was spiraling about Bear's condition. I am grateful for their help during a very stressful time. They are expensive, but they talked me through various options and Bear received the best care.

I wish I could give this place zero stars. My poor dog was extremely sick, and I was already…read moreterrified and emotional when I rushed her in. The staff immediately sensed my panic and, instead of being compassionate, they preyed on my fear to push expensive, unnecessary treatments. They prescribed oral antibiotics instead of giving an injection, even though they knew (and admitted) that oral meds would take significantly longer--hours to days--to reach effective levels in her system. Then, in the very next breath, they pressured me hard to hospitalize her overnight for "close monitoring," claiming it was critical because she was "so sick." They conveniently failed to mention that the very medication they chose to give her wouldn't even start working properly during the time they wanted to keep her admitted. It felt like a blatant setup to rack up a huge overnight bill. I trusted them in a moment of desperation, and they exploited that trust without hesitation. My dog suffered longer than necessary because of their decision to go the slow route on purpose, and then they tried to scare me into an expensive hospitalization that wouldn't have even addressed the delay they created. The lack of transparency, the manipulative upselling, and the complete disregard for my dog's actual wellbeing left me horrified and heartbroken. This wasn't veterinary care; it felt like a calculated money grab. I will never step foot in a VCA again, and I'm in the process of filing complaints with the California Veterinary Medical Board, the Los Angeles County Department of Consumer and Business Affairs, the Better Business Bureau, and every other consumer protection agency I can find. If you care about your pet at all, do yourself a favor and go anywhere else. Avoid VCA at all costs.